Great service, communication, and professionalism! We had a nightmare of a day where our car wouldn’t start and AAA cancelled our roadside assistance several times. Once we finally jumped it, they were the only repair shop to agree to run diagnostics on it the same day even though they were incredibly busy. They were able to diagnose an issue but allowed our car to be kept there overnight to observe in the morning. They were very courteous and very clear and coherent in their explanations on the issues, which is hard to come by in mechanics. 10/10 would recommend over other repair shops or even AAA

Would not recommend, seems the person who answers the phones has better sense and sincerity when it come to your vehicle. I found this shop to take advantage of customers by making repairs and then recommending additional major repairs that were never an issue before as well as recommending items that are not needed. For instance, I literally had a cabin filter changed in August and they recommended another cabin filter change in December. Im overt it, its BS! Ask around and get word of mouth recommendations from people you know.

Very clean. Mechanic was friendly and well spoken. Cost were average to be expected. I would recommend to a friend and family.

I had a flat and Gil and Michael took care of me quickly and for $26. They were nice.

Braxton did a great job at confirming what I already knew, while providing detailed information as to what was going on when my window wouldn’t roll up. The repair was quick and efficient, and the price was fair. I would definitely recommend them to a friend!

These guys are the best! The one mechanic shop that you can trust to not try and steal your money and at the same time fix your car. I highly highly recommend them for all of your vehicle needs. Go there are talk to Gill, he will give it to you straight and not try to hussle you. Best Choice!

Clean shop. Good service. Replaced oil pan gasket.Guil is very good.But for second time in a row sticker was not placed on windshield...so I wrote 153k for next service.

Braxton Automotive communicated well when the repair was going to take more time.

They replaced front brake pads and rotors, and flushed the brake fluid. All seemed to be done properly. No complaints.

Great service with extremely detailed information of repair. Braxton is definitely trustworthy.

My engine check light came on....i came across Braxton automotive on line...noticed the great reviews...i called..headed over. They examined and checked on my car..took it for a test drive( at first I thought they had done work on it..but Guilford Saunders assured me it was diagnostic and would be filling me in on what they found) he then told me...the problem seems to be secondry to a clog or something to that effect ( uhh yeah..im a nurse not a car guy lol) long story short..the cleaned the part..light never came back on...checked.my car told me the maintenance I needed and didnt charge me!!!...they were working on my car for close to an hour....all i can say is....this kind of business is needed in the world...someone you can trust 100%...when you dont know anything about cars...i am a travel nurse, drive all over the country have been in multiple repair shops and dealerships....these guys are the real deal....i plan on taking my car back for all service, maintenance and anything else I should need.....i hardly write reviews..but i was shocked by the customer service. Thanks guys!!!! YOU ARE AWESOME!!

Gill was so nice and professional. They did a great job with my car, and communicated every step of the way. Very honest people.

Simply no better group than Braxton. I recommend them without reservation.

I always have a great experience here— friendly, quick, reasonably priced and professional service!

I have been going to Braxton for the last three years for all kinds of service. I have always been happy with their work and I find them trustworthy.

If you’re car has more problems then the value they definitely would let you know!!!

Dropped off needing tire repair and decided to include service while at it. Very nice and made recommendations on what items needed to be addressed soon not urgent. Car was ready when they said and I got a call and email all along. Will for sure use this shop in the future.

Always So kind. Always So professional. Always a happy client.

The first place I took my car to quoted me over $1400 for a crazy sounding repair. Took my car over to Braxton, and it ended up being an easy fix. These guys saved me almost $1000, and were super nice. Steve at the front was super helpful. Being a young woman, it’s easy to get the run around from mechanics, but they treated me with respect. Would recommend.

The customer service that Guilford provided was unmatched by any dealer I’ve ever experienced. I came about an hour before closing and was welcomed with open arms. He was able to check me in quickly and take my information. During my service, I asked many questions regarding their shop and the car industry in general, and Guilford willfully answered all of them. You know how some individuals will respond to you, but it’s clear that they aren’t invested. He was not like that at all. He took time to talk to me and was honest. I greatly appreciated his knowledge, expertise, and integrity surrounding mechanics. Because of this experience, I will for sure be returning to Braxton for further service.

Gave me the information I needed about servicing my vehicle.

Braxton has a friendly, attentive, knowledgeable staff. They diagnosed a set of major suspension problems on my car, bargained a reasonable quote with me, and completed the repairs in ~24 hrs. I highly recommend them over some other auto shops in town I could name.

Another excellent experience with Braxton. As usual everyone was polite and professional. My CEL was quickly diagnosed, the problem corrected and I was on my way same day. I wish they worked on domestic cars so I could have my wifes car serviced here!

I dont know much about cars, so I really appreciate the trustworthiness of Braxton. They switched out the starter in my Lexus, and it works perfectly now. Fair price, and quick service. Thank you Gil for taking care of me!

They take great care of my car, at very reasonable prices. They also take great care of their customers. Theyre prompt, friendly, easy to set up appointments. The best auto mechanic experience you could hope for.

Honesty. That’s best word you could use to describe an auto repair shop. Braxton auto is honest and they treat you right. They will not recommend a service that doesn’t need to be done and they will be straightforward with which items are most important to address first. It’s rare to find a place that turns down business by telling you that you don’t actually need certain things done that other bs shops have tried to recommend and in turn, they’ve earned my business.

I spoke with Dan over the phone . Dan seemed to be very concerned about the problem I was having with my car, he recommended me to bring the car in so that they could get a better sense of what is going on with my car, he also recommended that I bring all paperwork and documentation of past repairs.He seemed to be very concerned about really finding out the problem with my car than just making money.Then customer care was great via phone. Looking forward to taking my car in.

Had a tire pressure monitoring issue. They diagnosed it and fixed it quickly. I guess my Lexus is just picky about these things...

Diagnosed and replaced my serpentine belt tensioner. Awesome service!

They were helpful, informative, and made me feel comfortable from the time I entered. I absolutely will return!

10/8/21 - From my experience, Braxton Automotive Asian Car Care Co. demonstrated little concern for my opinion of how I was recently treated. I took my car in for a repair and was refused service because (...I assume...) I had a previous issue with a repair for which they issued a credit I never requested. I believe they felt I was going to ask for a credit for the repair today. I never stated or gave any impression that was my intent. I was more than willing to pay whatever cost would be involved with fixing my car. When I asked Guilford Suanders (front counter employee) to explain further why he would not service my car, he refused to answer. Although it was obvious I was very disappointed, I was respectful and calm at all times. With that being said, I believe Guilford stepped away to call the police a little later. I suspect he did this because I am African-American. Had I been white, I doubt he would have felt threatened and responded in such a manner. I have no desire to ever return to his shop. I did, however, believe the owner (Steve Braxton) would want to know how a customer was poorly treated, so I called him afterwards. I thought he would listen with an open mind and display some empathy. I was wrong. Instead, he used the trope of ...I know race was not involved because Guilford has relationships with black people.... As a black man himself, I was very disappointed to hear this from him. He made it very apparent he believed nothing I said was true. I have been completely honest with everything I have written. As the owner, Mr. Braxton has the power to refuse service to anyone. As a customer, I have the power to hold his company accountable to how I was treated.Had the owner simply sincerely acknowledged how I felt and showed some understanding, I would not have felt the need to leave this review.

Been going here for years, always super honest and they do great work.Car broke down last week, Gil and Jay fixed it up in no time, runs better than before and was below budget!!Absolutely love this place...

Got my ac compressor and blower fixed in my Scion TC and it’s been blowing out cold every since. Haven’t had any trouble with my AC. Very satisfied.

Chris and the team got right on my tire problem, and when they performed their routine check, found 3 more issues. The information was quickly emailed to me so I could make an informed decision. My car was finished on time, and they even waited on me to pick up my car. Ill definitely be back and highly recommend this business.

They cant service my car.

Diagnosed problem quickly, submitted quote for work needed and answered all questions. Very courteous and professional! And safe during this pandemic !

My Lexus was vandalized and I thought it would never run like it did when I first bought it but I was wrong! Braxton fixed my.car from not running at all and having to be towed there to purring like a kitten. They kept me updated through every stage of the repair work and were more concerned with getting my car back on the road and me being satisfied than trying to up sell me. Since then I have had them do any work that is needed... Maintenance or repair, they are where I do and always will take my car. I highly recommend Braxton Automotive for their expertise, fair prices, and excellent customer service.

Great reliable service as always from Braxton which has been taking care of my three cars, 2011 Lexus R350, 2013 Infinity G37 and 2013 Nissan Sentra since 2014.

I would like to say first off that I have had a time with this vehicle of mine but I will not give up on it. I have searched high and low for an HONEST mechanic and I do repeat HONEST mechanic. We as consumers are often taken for granted and LIED to about our vehicles. I have found an Auto shop which is Braxton Automotive @ 1172 Northside Dr NW 30318. They told me the Truth about my vehicle and not only did they fix my car, they explained it to you in depth for you to understand. I do recommend that you take your vehicle there and let them fix it or take a look at it. Im a consumer thats on a budget I have to be mindful of where I get my car fixed. This is a place thats fair and honest and you feel good because all you want is to be told the truth. So I HIGHLY recommend that you take your vehicle to them. Hats off to you Mr. Braxton and I Thank You so Much!!!Sincerely: Christopher D Williams

This place is excellent. I get my oil change from here and the people here are true professionals and they know what they are doing. And the price is reasonable. Highly recommended 👍🏻

I have been bringin my Prius to Braxton for a couple of years. I had them put on a new set of tires about 6 months ago. I blew a tire on Sunday and brought my car in the following day. They patched my flat and didnt charge me a dime. As usual, I am impressed by their courtesy and fairness. It shows that they are dedicated to keeping their customers happy and coming back.

Starting out at a 4 star review here for the great, friendly customer service. I will come back and update after repairs are complete for that critical side of the experience. I am very hopeful though that they will do a good job based on how theyve handled me as a customer so far!

If your looking for mechanics that can fix your car and not just change the oil these are your guys! Awesome service, very friendly, and competitive prices. They got me from undrivable to the best performance I’ve had since I bought it in less than 24 hours. Oh yeah and they took the time while they were closing to explain the replacement parts and how they worked. Highly recommend.

Easy to make an appointment. friendly and fast service. I will definitely return for future oil changes and other maintenance

Stetson and the team at Braxton Automotive go above and beyond to provide me with the best customer service. Their use of technology tools such as email and detailed videos describing issues, puts me in the driver’s seat when I must make decisions about the health of my vehicle. I have made the mistake of taking my car to another shop in the past and ended right back at the door steps of Braxton Automotive. If you want your car fixed right the first time, you don’t have to look any further. Thanks Team Braxton!

The best of the best💪🏾 Good service nice prices and very professional service

Very straightforward, honest and professional establishment. They take very good care of your vehicle and their pricing is extremely affordable.

Easy to make an appointment. friendly and fast service. I will definitely return for future oil changes and other maintenance

Professional that greeted me as I came in. Explained everything that was going on with my car and gave me good advice. Service is quick and complete. They send Diagnostic report with pictures. 👍🏽👍🏽👍🏽As a woman I trust this establishment.

My experience as a first time customer was satisfying. I will highly recommend them.

Easy to make an appointment. friendly and fast service. I will definitely return for future oil changes and other maintenance

Place was very pricey. I should have asked prior to agreeing to service so that’s my bad but I paid $150-200 too much for replacement rear breaks.

Its amazing to me that the other reviewers said that these guys are honest. They are nice, they are personable, but they are not honest nor trustworthy. I was selling a car that I did a ton of work on and a prospective buyer wanted to take it there for an inspection. Well these guys came back with so many things wrong with it at the most astronomical prices - parts and repairs that I just had done 2 months prior. I personally think that the previous reviewers were taken in by their niceness and then just believed whatever they told them needed fixing, so somehow they equated that to being honest. Furthermore, what was missing from the list of things that needed fixing was something that I knew needed fixing, so they didnt catch that but somehow many minor things and things that I already fixed made it on their list in catastrophic proportions.

This place has the best prices around for oil changes. Their price is $15-20 cheaper than every other place I have gotten a price quote for a full synthetic oil change. They have great customer service and Stetson made sure all my needs were taken care of. I will be back!

Great service, detailed and thorough

I came in this morning, an the guy said that they couldnt work on my mini van, because of the year. An he said they dont want to be responsible for other problems that might accure. I told him that I am happy to sign a waiver. Stop being scared Braxton Auto, and grow some balls. . . .

Gil helped me fix my car extremely quickly at a low cost.

Outstanding service, high quality with good pricing. Will continue to use them and trust them!

Great job taking care of my car. Professional and pleasant. Nice alternative to the dealer!

Excellent staff and service! Fair and honest. They are straight forward when discussing the things that absolutely need to fixed and the things you can hold off on.

I went in with an issue. They ran a diagnostics and leaned toward one solution to my problem. Driving it home today I could tell it works. Thanks for your professionalism and fixing something that had not been exactly right for a long long time. See you next time!

Very friednly, on time, and car is running good.

Customer service was awesome! I usually get my BMW serviced at their Howell Mill location and heard that they just opened up another location that serviced Japanese vehicles. Luckily i had just bought a Toyota Camry that needed to be serviced and thought id give the new shop a try. My experience was nothing but amazing! I had my vehicle serviced in a timely and professional manner and was informed on future services that would be needed to keep my vehicle in tip top shape! I will definitely continue to bring my vehicle here to get serviced!

Braxton Automotive is the absolute best. Great customer service and I am always satisfied with any work performed on my vehicle. They really take pride in their work!

Expect great service from Braxton. Honest, transparent, and direct. Highly recommended.

Customer service is great. Quality of repairment is awful. After replacement CV axle shaft they forgot to tie a shock to the wheel system. One bolt almost flew out. A little more bumps on the road + highway and you can imagine how it could ends up.

Excellent work by Braxton automotive. They completed my oil change within an hour and even gave a student discount! I got an honest quote about changing the headlight bulbs on my car; will be going back soon!

Great shop highly recommended

The service was excellent. I really like this service center and I consider myself extremely picky. I want and expect quality. I am a Lexus owner, and before coming here I was always nickel and dimed at the dealership. No extra stuff if it is not needed. Service is fast and professional. Check them out and I am certain you will agree.

Honest, Helpful, and affordable.They replaced a starter for my Acura a few months back and unfortunately, It fail while I was on my way home.They toed my car back, offered to get my a rental and fixed it by the next morning. They also gave me a free oil change for the trouble.

The service here is stupendous and they are very attentive and helpful. So good, I even recommended my dad to go. He loved it!

Great and professional experience for my first visit. The staff was extremely courteous.

I’ve been a customer of Braxton Automotive for 6 years. They are trustworthy and Stetson always gives stellar customer service. I refuse to go anywhere else.

I love this place! Stephen is awesome and the service is excellent! They make you feel like family! And very reasonable and fast and dependable! I have a acura ilx and i will be taking it there for any future repairs!

Convenient!Clean!Courteous!!

Great service. Reasonable quotes and prices. I would definitely recommend these guys to anyone.

My initial visit for a busted radiatior hose has turned into a what I feel is a life long relationship. Braxton automotive is personable, punctual & they go above and beyond to satisfy all of their patrons.

Ricky Phosai was very helpful and informative every step of the way. We went to Marietta Toyota first and I regret even letting them touch my car. When I found Braxton Automotive Ricky calmed me down and fixed the issue in 1 day for a fraction of the cost. I would recommend them to any of my family and friends.

Getting my Honda CRV serviced at Braxton is always a pleasure. Staff are very friendly and Im always pleased with the service they provide.

Braxton Automotive is a great place for auto repairs. The staff is professional and knowledgeable. 100% recommend for repairs and scheduled maintenance.

I came in to Braxton auto service for my 60000 service on my 2015 Lexus R C3 50 with high expectations, Chris in his Team service my vehicle With,, exceptional high quality service, And the price was awesome, Thank you

Customer friendly automotive service. Ricky and his team are great and pay attention to detail. I highly recommend this company.

They were honest and extremely professional! I was very pleased with my experience and I would definitely recommend them!

Friendly and focused car service by appt. from tires and oil changes to batteries and corrective automotive for unknown challenges— I’ve been using this location for more than a year now.

Excellent service and repair for a fair price.

My experience at Braxton Automotive is always perfect. Great service and the very best technicians! I wouldn’t take my car anywhere else.

They do great work! The people are wonderful and really nice!

Great service! Quinn helped me get fixed up quickly and was wonderfully friendly!

Great experience...helpful and reasonably priced.

Ricky was really helpful,the place is very organized and professional...I take my car to these guys from now on and I dont trust anyone with it but them. Prices are fair and understanding and just an overall great queality of business and work!!

I was very impressed with their work and their customer service team, especially Stetson. I recently moved to this side of town and will be taking my car there in the future as well as referring my family and friends in need.

Helpful staff and excellent mechanic.

I enjoy this place! So far so good. Been taking my BMW here since 1. Stetson is so kind and knowledgable and helpful about cars and 2. the dealership is over priced and turned me off when they did extra things to my car that I didnt even ask for.. and made me pay for it because they screwed up. Ive only had oil changes so far, and 2 tires changed once, and the wait time wasnt too bad. I didnt have to drop my car off and uber home and come back, lol. But maybe they just werent too busy that day, so no promises. I like this place, and Ill probably keep coming. Its quiet. No one here to bother you or bug you about buying other stuff, and not over priced, so Im happy at least :p

Friendly and affordable service

So far I have no complaints about my service wait time for the amount of work I had done was ok service advisor was knowledgeable and helpful.

Best place, honest as the day is long. Tremendous service, they get it right the first time.

Honest group of Technicians and Staff. Very informative with their vast knowledge of foreign vehicles

Replace alternatorReplace damaged radiator from original service

Amazing people help me out a great deal.

Good experience and the employees were very professional