I have been coming to this place for many years because of convenience and walking distance to home. Honestly it has not always been easy and the best experience with them but I think things have changed for the better and now they have a good team in place that gets the work done and most important knows what they are doing . However, you have to be prepared to spend some time there especially if you are just looking for a quick in and out oil change. If you need serious car repairs its best if you can drop it off and leave it there. Their master mechanic is very experienced. Not too long ago I was in the unfortunate situation and needed to get my catalytic converters replaced. They are rather expensive but they are still more reasonably priced than going to an actual dealership. And just more recently I’ve had a full brake service and replace done and I am very pleased with it. Not cheap either but Romeo was working with me and made some price concessions. Since I am also a rewards member I was able to bring the price down even more with extra coupons. So if you have car issues go and see Romeo and he will take good care of you.

If I could give zero stars I would. This is definitely one of the worst experiences I have with any place that works on cars. My time was taken for granted and I was almost overcharged $50 dollars because Richard included something that I never asked for. I dropped my car off 2 and a half hours early just to come back 5 and a half hours later to not having my car finished. I asked to get my 4 tires changed and they were changed until I arrived. The checkout process was even worse. I waited for 30 minutes because he could not figure out how to correctly charge me. With this I let him know I was in a time crunch and continued to waste my time. she tried to offer me a free oil change. I will not being coming back here ever and I hope other customers are treated with respect because I was not.

I came to write a review for Romeo but I see the perfect exactly correct review has already been written below“First let me say that Romeo was the absolute best! He took care of my car needs. I feel like he went above and beyond to make sure everything was right for my car. He has set the bar high in customer service. This Pep Boys is definitely a true standard for ALL Pep Boys. I cant thank Romeo and the team enough for GREAT service!”Is 100% correct! Thank you so much Romeo!

I love this PepBoys! They always take care of me and actually care about the well being of their customers. They’re very experienced and knowledgeable about repairs and take the time to explore options that are suitable and safe for their customers. I recommend them to everyone I know in Atlanta.

Service was quick, efficient and accommodating. The team was super helpful!

Customer service very friendly car was done quicker than I thought I was very pleased it up pay for or complaints

First let me say that Romeo was the absolute best! He took care of my car needs. I feel like he went above and beyond to make sure everything was right for my car. He has set the bar high in customer service. This Pep Boys is definitely a true standard for ALL Pep Boys. I cant thank Romeo and the team enough for GREAT service!

I was having a terrible day- my rental car got a nail in my tire and AVIS was absolutely not helpful so I decided to fix it myself. After visiting 5 shops and being turned away because they were too busy or the lack of techs in their shop, I came here and they saved the day for me and quickly too. Romero was very kind and for that I am very thankful.

I’ve always had a good experience here. Romeo always helps me out and make sure my car wheels are in good shape.

Romeo the manager is very professional and Clayton and Ivelisse and the rest of the crew have always looked out for me. I have a Mercedes and they work on luxury cars for a great deal. Thank you all so much!

I was given a great price and great service. Only thing I would change based on what I experienced is a better follow up process. Meaning, call me to let me know when my job is finished instead of me calling.

YALL. Romeo is the absolute BEST! He helped me sooo much with fixing my flat tire & replacing my rotors and brake pads! Super patient, very informative and he was able to squeeze me in even though they were very busy and get me out in a timely manner! He honestly made my stress go from 100 to 0 because of how helpful he was! Him and his lady co-worker were very nice and funny! Overall, amazing experience. 10/10 would recommend to a friend (:

Quick and excellent service! Will definitely be going back for service!

Romeo was the BEST!!! I came into the store in a rush to get my tire fixed on Saturday during a holiday weekend. I’d never used pep boys before, so I wasn’t sure what to expect. I was VERY impressed! Not only was my tire changed in less than 20 mins, but his customer service was exceptional. I will definitely be back! Thank you so much !

Everyone we encountered was wonderful but Rich went above & beyond to make sure we were taken care of. We’ll be back!

This Pep Boys was awesome helped us out. Romeo was great very professional and courteous. Highly recommend this place

This location wasnt my usual Pep Boys but I went here because I couldnt get in. Im so glad I did! They were quick and efficient and resolved my issue right away with excellent customer service. This will now be my regular location.

I came In to get a tire put on the rim after I had a blow out. Romeo and Clayton took very good care of me and gave the best price available. Service was fast and reliable with these guys.

Marlon and the entire staff are amazing at this location. Great service with a breakdown of exactly what’s needed and what can wait. Highly recommend!!

Ask for Rich and Clayton! Great customer service.

Went in for an oil change. Romeo was the absolute best and super helpful!

This Pep Boy’s customer service is INCREDIBLE. I’m a nurse on a travel assignment and Marlon the service manager had my tire fixed in literally under an hour. Please come to this location and ask for Marlon! 10/10 stars!

SERVICE WAS GREAT,ROMEO WAS VERY HELPFUL.

Came in today for service and was very impressed by the staffing. Romero and Ivelisse took great care of me. They were both very knowledgeable of there products straight forward were able to get me the best rate on all brand new tires. Thank you Pepboys for always looking out.

The oil light on my 2015 Kia Optima started flashing on a Sunday. I nervously added some oil but I really wanted a full oil change immediately if not sooner! Romeo at the Pep Boys on Buford Hwy took me right in and they put in the full synthetic oil I needed without much of a wait at all at a great price. The experience was so good that I went home and brought my wifes Kia in the same day. The dealer couldnt do it for 2 weeks. I highly recommend Pep Boys!

THANKS BRO I DIDNT GET YOUR NAME for helping me put antifreeze into my car with no charge.

This is place to take your car. Ask for Romeo. Good honest man what more could you ask for from a mechanic. Did me good and because of Romeo and the team there this will be where I’m gonna take my car for work prolly for the rest of ever. I will drive out of my way to get the work done at this shop.Imma but it simply: If you’re reading reviews looking for a place to take your car to, Yes you should take it here.

Ok so so.....nothing stands out. Ran over a pothole Sat around 3p. As I was working Uber Eats. So upon my stop I looked at tire back to back stops and wasnt comfy. Googled closet shops still open.Long story short after 3rd Pep Boys stop changed that tire almost $160! Told it was all they had in my size etc. Now its 5pm, close at 7. Out in an hour. Went back 3 days later too get match. Avg customer svc, nothing stood out. Rep lady named Ivellise.Ive had 2 separate bad experiences tho 20+ yrs ago dealing with tires and lights in different states. Not my 1st choice, only a convenience stop.

This was such a great last minute car problem experience!!! I am not exactly sure who helped me initially, but the gentleman was so informative about my car and the problem associated. They fixed my car in a timely manner, actually quicker than what they planned and my car has been running great ever since. Thank you soooo very much!!! I will be returning and also giving referrals. Thank you!!!!

I came here for an oil change and I had the chance to work with Romeo he helped assist me great customer service!!! I will definitely be returning here for my car future repairs.

One of the best locations employees were so friendly they helped me a lot and good prices definitely I am going back to this location in future

Car tires oil change other car needs.

Took my car here for engine light code Mass Air Flow Sensor. They told me I had a cracked/leaking manifold and I needed a new manifold,some related things, new oxygen sensors and new mass air flow sensor total repair cost about $1,300. My car is a 2004 so I took it somewhere else and they diagnosed cracked fuel injector which turned out to be the correct diagnostic at less than half the cost.

I had a blow out and had my car towed there. It took three hours to find my car with detailed directions and what the car looked like. Then it took another three hours to find the tire. Finally got my car at closing! Drove it home and it was shaking so bad that I had to have it towed someplace else after hours. The other shop told me it was the wrong size! I lost all my faith in this company!

They were professional, waiting area arranged for safe distancing, and Mr. Ali, technician and Mr. Marlon, manager are always courteous. Mr. Ali is very thorough and make sure youre informed about whats going on with your car.

Had a blowout on our boat trailer on the highway and went here to have them put our spare tire on. At the end they wouldn’t charge us or accept a tip. We really appreciate your help! Y’all are awesome! Thank you again!Unlucky Boat Driver

I’ve been taking all of my vehicles to this location for the last 7 years, pretty loyal customer. Last time I came in they told me if I bought I set of tires it would come with free alignment, tire rotation and balancing. I brought the car in for an oil change today and they charged me $100 for an oil change (who charges that much anyway) and $100 for alignment. When I said that was supposed to be free they decided that was the time to tell me my 4 tires didn’t actually come with free alignment at all. That’s a really shady way to do business, especially when I specifically said before they took my car keys that I expected it to be free. Great way to lose a loyal customer. That’s oil changes for 3 cars gone, tires for 3 cars gone, any misc. issues for three cars gone. But yea you got an extra $100 from me. Well played Pep Boys!

Worst shop Ive ever been to mechanic fix the timing on my Jeep all I was is a simple realignment of the distributor and thats all that was needed to be done. For some reason he ripped the electrical out of under my dash for the LED door entry lights. Then disconnected a large hose from my EVAP system then when he took it on a test drive he raced out of the parking lot like is a f****** race car and damn near wrecked it

In the past I have gone to Jiffy Lube but I decided to try Pep Boys due to their great online reviews. I am happy to report that I will be sticking to Pep Boys! I was attended by Mike who was friendly and knowledgeable. He was able to set me up with my rewards card and got my car serviced quickly. Best part --> I was not swindled into buying anything more than needed!Highly recommend this location!

Had my battery and alternator replaced. Great service between the towing, wait times, etc. they even offered me a free lyft home during my wait. Didnt get the managers name, but dude was great. 5/5

My experience at this particular Pep Boys Shop was amazing. From the moment I called and was given all of the information I needed, to my arrival and receiving the best customer service ever. Once I arrived, one particular employee by the name of Mike was so wonderful. He spoke to me as soon as I walked in, showed me what was wrong with my tire, and told me my best options for repair. I can honestly say the 30 minute drive to this particular Pep Boys was absolutely worth it.

Frank the Service Manager is a fantastic person! This was my first time having any car repairs at a Pep Boys location. He was courteous and very knowledgeable about the repairs my car needed. He made me feel confident that I was getting quality service. I appreciate how he addressed my concerns. He is a professional who provides great customer service. My daughter recommended Pep Boys. When she came to pick me, she asked if Frank was my service rep. I said yes. She said Frank was the reason she recommends this Pep Boys location.Many Thanks To Frank!🎉🎈🎈🎉

Nobody likes paying for car services & today I for sure was not up for a hefty bill. But Pep Boys got me in and out! No complaints on my end. Mike was my service agent and he was super helpful and friendly. Made sure I was comfortable during my wait, etc. Thanks again.

Raj, Dion, & Thomas are excellent. Excellent customer service skills from those three individuals. I only trust them with my vehicle in the city of Atlanta. The whole crew are kind and honest people. I definitely advise this location for your car.

I’m very proud of the service Raj the manager knew exactly what I needed once I walk through the door. Which meant he paid attention to his client and their need before the client having to ask. The tire tech was also helpful and very nice. I high recommend this location. As you can see it’s the first day of the year and they could of easily and understandably been ready to go home to be with family and instead they treated me like family through good service. Go there and thank me later!

After company approval to change brake it took over 2 hours to change a simple brake part even when I have been waiting for a total of 5hours (Including approval)*They were not even busy.The mechanic service response is really slow.Make me waste my time.

I am so upset with them. I have been getting my oil change for 4 years here. Today I decided to go to Toyota dealership. What I have been paying for one oil change at Pep Boys alone, can get me two oil changes with tire rotation at Toyota. I basically wasted so much money at Pep Boys. On top of that they always tried to charge me more for the oil change. They treat you like an idiot. When you catch them, the things they come up with deserves an Emmy.

Marlon was helpful and honest. He gave me all of my options and advised me accordingly.

I can’t express how grateful I am to this location! Mike was extraordinarily accommodating, and kind to my specific needs ! I came in super close to closing, as my job had let out late.. Mike and his crew were considerate enough to still work on my car, and even took the extra time out to inform me about the other stuff that was going wrong with my car! Super vigilant, and these folks definitely know what they’re talking about ! They helped me find the best deals and products for my price point, and I can’t stress how much they improved my day ! Thanks y’all, not going anywhere else now !

Thomas and the crew over here in maintenance are top notch. He always gets me out in record time. This place is awesome, very efficient and they do great work.

The service here is incredible! The mechanic was really nice and looked out for me when he checked my other tires. And the associate who cashed me out was equally amazing. She helped me better understand what I was doing, how I can prevent certain things in the future (and shes not bad on the eyes, either 😏). All in all, my experience was wonderful and I will surely be coming back to this location.

Nice alittle pricey

Mike, the service advisor, and Peter, the technician, worked past closing time in order to help me get back on the road safely. My passenger side tire was down to the metal thread, and my car would shake when I would go faster than 50mph. I arrived at 6:30, and explained my situation. Not only did I get a better price than I anticipated, but they stayed late in order to get my car done. Im so grateful, and Im so impressed with the level of service here. They really went the extra mile!

I love this Pep Boys and my favorite employee there is Mike he is the best! I definitely recommend coming to Pep Boys for all your car problems. The service is great and really quick. I will be coming back here in the future!

Friendly enough service, but over two hours for an oil change? Come on. It wasnt even busy.To be fair, when I asked how long it was going to be (an hour and a half later!) They did seem to start hustling, and even spotted how dirty my air filters were and changed them for me. However, they didnt tell me how much that would cost, or that they had to change two filters. I was shocked by my total. But when I expressed this, he found a coupon for me, which helped.Upon looking at the receipt, I found that everything was reasonably priced. Just wish they had told me up front, because I was not planning to spend that much today!A very mixed bag in terms of quality.

Mike was awesome, Kay was amazing, Raj was pretty cool and the staff was great in customer service. They did an incredible job. Please stop by for your service. I went from shop to shop for hours and then decided to go to Pep Boys. They were phenomenal!

Great experience here today! Needed a quick fix for my tire before heading on a road trip. Raj was extremely helpful throughout the whole process. Ill definitely be back for future services.

Frank was extremely helpful. My car was blowing hot air and had a really bad smell coming from the vents. Frank had his mechanics check my A/C and let me know exactly what was going on with my car. He was so helpful and gave me peace of mind. This will be the only auto shop I come to from now on. Thank you so much Frank you have made me a customer for life. 😊

My mother previously had been to this location to get to get her tires replaced and found the staff to be pleasant and knowledgeable. When I had some recent work done on my brakes at another location I had kept experiencing problems, so my mother suggested this location. The staff we met, Mike and Raj, were very helpful figuring out what was wrong with my car. I appreciated all the help I received and would recommend this location if you are having trouble with your car.

This place is absolutely horrible. No business should have staff that are so openly hostile and rude to their customers.I walked in earlier to try to get an oil change and look at their Spring Care Package, which includes an alignment check. The service station attendant, who claimed himself to also be the manager, was disrespectful and rude. He was only interested in selling me expensive services, and got very mad when I asked him to apply a membership discount. I told him I wanted the alignment checked, and that there was nothing wrong with the car (not dragging, etc). He then tries to sell me the 100$ alignment package, when I insist I only want the Spring Care Package for the alignment check.He then proceeds to get hostile about me asking for a membership discount. The Spring Care Package is 29.99$ for members, and 39.99$ for non-members. Membership is free, says the flyer on the counter. I asked if I could sign up for a membership and get the discount on the Spring Care Package. He refused, saying sometimes it takes the membership longer to process, up to 24 hours, he wasnt sure if I could get the discount on the same day. I asked him if he could check the price for me by attempting to ring it up. He refused, saying that he could only ring up a transaction after a service has been rendered, and that I hadnt received any service. However, it is unreasonable for him to expect me to agree to a service without telling me the cost up-front. I asked him if he could activate my membership, and then try to see the price of the product. He refused, saying that you can only get a membership if you purchase something (which I highly doubt is how things work). I said okay, then Ill purchase the oil change (which is separate) and get the membership from there, and then he can use that membership to see if I can get the discount. If the discount took longer to activate, then I could just come back the next day. He was visibly annoyed and angry at this point, talking in very snarky and biting tones. When I asked to talk to a manager at this point, he refused, saying that he was the manager. He finally proposed that I buy the oil change to get the membership (by first waiting 30 minutes for them to complete the oil change) and after that, he would try to ring me up for the Spring Care Package (which would take another 30-40 minutes to complete). However, if I did not want the discount, then I could get them BOTH done at the same time for only one instance of waiting 30-40 minutes.I hope no one else has to go through this same thing.

Marlon at the Buford hwy Pep Boys is amazing! He is thoughtful kind and highly professional. He is also humble in a just doing my job kinda way!

Took my car in to get some spark plugs replaced and do a fuel injection cleaning. On the bright side they got my car running again, but on the downside charged $361.00 for 1.8 hours of labor. Thats around $200/hour labor charges which I think is insane. I recommend taking your car elsewhere to get it fixed if you can.

Raj was amazing got me right in and out while he was helping 2 other customers. This is what I call excellent customer service thank you 😊

Mike was ABSOLUTELY AWESOME!! I came in with a blown tire and he made sure I was taken care of despite being close to closing time. I was handled with great care and a friendly smile. Thanks Mike!! Its people like you that make the difference the world needs. Blessings to you!!

I had a great experience at this Pep Boys. I brought my car to the shop in the morning, and an hour later the issue was figured out and my car was ready to go. The employee who helped me, Raj, was very helpful, polite, and kind. Thanks for the great service!

This is the worst place to buy tires from dont. Do it I needed new tires for my car and I went there, because this they were a little cheaper, and I paid extra for the road side assistant, and I went to get a new tire they would not honer the agreement and wanted to change me 107.00 for a new tire, PLEASE PEOPLE RUN FROM THAT PLACE

Raj was extremely helpful and gave excellent service. He was very quick and honest. This the only shop I will take my car to from now on.

Towed my car without even telling me firstAwful customer service

Excellent service! Came in for an oil change. Mike and Mr. Peter took great care of me and were very friendly. I will continue to come back for all of car needs.

Driving home and ran over a nail on the highway and needed service ASAP. Went to Pep Boys and we were taken care of very quickly. Great service. Great job by Ebony, Raj and Dion!

I have opened a dispute on BBB and I’m considering going against a civil court claimBrought car after having a diagnosis with a different mechanic that I need a thermostat change. After pep boys wanted specifically to do a diagnostic themselves they decided that I need much much more. Paid $700.Took the car late - late to job, when I leave rushing the car is worst that I leave it. I absolutely have no time to go back in a complaint. Horrible sound car almost breaking down.Call them.. they say they don’t have mecánic no one can do nothing. Finally day after day, 2 weeks later a mechanic tells me my sensor needs replaced but because they were the last on “messing” with it will reduce the price for me. Not happy but what can I do. He tells me to come back tomorrow. I go back tomorrow another guy is there that says he’s the manager and doesn’t understand why the other mechanic reduces the price and I need to pay another $500.They BREAK my car after paying $700 and want me to pay extra $500. They are ripping me off.’im one minute away to call my bank and cancelThe $700. But what makes more sense is to go to court for negligenceHorrible service. And I will continue on posting reviews on all possible engines.

I highly recommended this Pep Boys (4105 Buford Highway Atlanta GA) ask for Frank!!! Frank was efficient and reliable. Frank saved me time and money! Thank you Frank! I’ll definitely be back anytime I need service:)

I had a very positive experience at the Buford Highway location. The staff was very attentive and patient though I was not. They even accommodated my puppy in their waiting area. Thanks again guys!

Went here to purchase some brake fluid for my 2005 Nissan Sentra. Not only were they very courteous and friendly but they even helped me put the brake fluid in. Extremely helpful people everytime I stop by. Would highly recommend this store to anyone. 10/10

MY EXPERIENCE WAS VERY GREAT! RAJ DEFINITELY WAS CLEAR AND STRAIGHT FORWARD AS TO WHAT WAS BEING DONE. DEFINITELY WILL BE RETURNING TO THIS LOCATION! AWESOME JOB!

Mr. Martin, Mr. Frank and their staff make sure that Im a satisfied customer during each visit. I trust them with GiGi (my car) because of their service expertise and they never try to up-sell me on products or services that I dont need. Hats off to The Boys! 😉

Thank you Raj for doing such an EXCEPTIONAL JOB ..your kindness is GREATLY APPRECIATED. YOU ALLLL WERE MY LIFE SAVERS...BE BLESSED...ANN

Pep Boys outstanding, got many many deals on this day! I hope youll fair well in your next configuration!

Mike was so helpful and kind!! Got a tire replaced on the spur of the moment and he also offered advice on my oil leak. I feel confident that my car is safe to drive again!

Great service... They are wonderful and I will be returning for other car work. Great on price too

Raj was the best!! Very pleasant guy and professional. From the time he answered the phone until the completed mission! Raj delivered quality customer satisfaction.. Thank you

Edwin very pleasant & helpful. Replaced thingy under engine (it fell off while I was driving) while I waited. Great experience. Will definitely come back!

The staff at Pep Boys was great. Ebony and Raj were very friendly and informative. The mechanic Edwin delivered fast and friendly service. 10 stars

Raj and ebony are great. Good service to fix my tire! People should come here

Excellent service. Raj was extremely helpful. Quick and on time. I recommend this location.!

Raj and his team were extremely helpful. You could not ask for better customer service and unbelievably quick getting my truck back to me. Know I found the store I will always return to.

I came into Pep boys expecting to hear the worst. I had hit a pothole and my car started making a rattling kind of noise. Raj told me not to worry, that they would take care of everything. They were friendly and fixed my car quickly. Im glad that I came here.

Unnecessary and purposeful damage occurred while having a tow hitch installed at this 4105 Buford Hwy Pepboys. I should have went to a location with better reviews. This was my very first time ever going to a Pep Boys and the experience was not so good. Use this location at your own risk because in the end, you are the one left with whatever the outcome may be.

The customers service was great Ebony did a great job at seeing at my car needs.. Fixed a flat didn’t take long at all the staff moved quickly and professionally thanks Pep Boys..

The former service reputation which was good - has disappeared/ several employees ignoring me completelyAnd after 15 minutes of no service- I simply left.

My experience overall was nothing short of pleasant. James, the front desk advisor is extremely pleasant to deal with and knows his stuff! The rest of the team that night were pleasant and corteous. I intend on making this my go-to store for all of my auto needs and would suggest the same to everybody.

The customer representatives (specifically Raj and to a an extent Clayton) were very unwelcoming and maintained a tone of superiority. They were unable to explain mechanical terms and layman terms nor did they show any will to do so. Did not feel I could trust them with my car or diagnostic before and after the service. In addition they were not easy to reach on the phone and were not willing to all over a couple of feet to their neighboring department to transfer the call. Would not step In there ever again.

I came to Pep Boys and Frank gave me great service. As soon as walked in he knew who I was and had my keys ready for me. Now thats great service. Thanks Pep Boys!!

I’m a local, been coming here for years. Mr. Martin has always run a great store. Flavie customer service is always top notch. Get you car worked on by Ali, he is my go to guy. Always does a thorough job

I used to give this Pep Boys a glowing review, but then a couple of weeks ago I went in for a slow leak and it was recommended that I get two tires. The guy I talked to said he would get me a deal on a third tire so I would have a matching set. But then he did some fuzzy math that he wouldnt explain and I ended up paying almost $450, even though he told me the total would be $420 on the phone. Honestly, I think he flat out lied to me. The whole encounter was SUPER SKETCHY!PSA: Every tire patch I have ever gotten here has failed within a couple of months.

Pep boys on Buford highway 4105 is where you can get some of the best of quality service. Very customer friendly and employees Raj & Terry was very open to any of my concerns.

Mike is amazing—needed a quick repair to a tire so I could drive for work and he took care of it quickly and painlessly. Highly recommend!!

I went in for an oil change service. Mike was the guy handling the service counter and his customer service was really cool because he was friendly and explained the recommendations needed on my car. So thank you to their service!

Okay I get it there wasnt any appointment set but from what I could tell there wasnt much of anyone getting service. Went in for battery check and it took almost an hour for them to even look at my car. And then another hour and half to even get work done. If I hadnt been pressed for time I might have been in better opinion of shop.

Mike & crew were great and efficient! Appointment was less than 30 minutes. Highly recommend this location!