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Don Wood Ford Lincoln
2065 E State St, Athens, OH 45701, United States
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Don Wood Ford Lincoln
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Va
Review №1

Just made my first purchase of a new (to me) car. Ryan and Emily waded this old gal thru the waters and made this experience enjoyable and satisfying! Thanks for all your help!

Ro
Review №2

Purchased a new vehicle this past weekend. Emily, the finance manager made the buying experience outstanding and the best new car experience we’ve ever had. Garrett was pleasant in showing us our new vehicle features. Highly recommend you taking a look at Don Wood Ford for your next Ford purchase.

Sh
Review №3

Purchased a 2021 Ford Explorer Limited Sat 9/11. I have been looking for one for a month. Garrett and Emily were very efficient and pleasant! Love my new vehicle!

Ad
Review №4

My wife and I just bought a new Bronco Sport after seeing it on Facebook. I’ve never had a better experience at a car dealership. No B.S., just good people, working to get us the car we were looking for. Garrett was great during the shopping process, doing much of it via text (as we were coming from well out of town). Emily was a pleasure to deal with, and made the financing simple, clear, and fair. We will definitely be doing business with Don Wood again in the future!

An
Review №5

Larry at Don Wood is always so kind and helpful even when they are extremely busy. They troubleshooted a problem with my battery this time. I have been going to DW Ford for 2 years now and have always had a good experience.

Ja
Review №6

Garrett at Don Wood Ford is the MAN! Made the car buying process a breeze with his knowledge, professionalism, and overall positive and helpful demeanor. All of the consultants at this dealership are helpful but I’m glad I got to work with Garrett. I would recommend anyone who is in the area to go to Don Wood Ford to ask for him specifically, but everyone there is helpful and friendly. Five stars from me!

Jo
Review №7

Had a great experience at this location. I am 33 and started life a lil crazy but for my first car lot purchase I am beyond pleased with my experience and thank our sales representative for his hard work in putting me into a new explorer.

Be
Review №8

Ryan Griffin was our car salesman, I had looked for so many cars, and Ryan was the only one that got my payments where I wanted them... I take that back he completely went over expectations, he was able to get me a deal way better than I could imagine! I highly recommend going with him, I promise you’ll get your dream vehicle & payment! 10/10 recommend going here, ASK FOR RYAN!

Ti
Review №9

My husband has bought his last two trucks here. We drove about 1 1/2 hours for the second because we liked them so much! Trev Oliver was our salesman. He is very down to earth and went over all the different options to help us make the best decision. We highly recommend Don Wood Ford! Make sure you ask for Trev!

MR
Review №10

Totally legit. Very good service and no BS.Clean and knowledgeable. And they give you a free car wash.

Er
Review №11

They have a marketing scheme on Facebook claiming special trade values and financing. I was reassured 3 different times in the online chat that that they had the vehicle in stock on the lot that I was looking for, only to find out that day that they didnt. Luckily I called that morning and spoke to someone else before traveling over an hour to buy a new car that that didnt have. Tried to talk to them about their financing and if they would be getting the new vehicle I was looking for any time soon. Clearly I understand COVID has impacted this industry, but the guy was rude and I was clearly a waste of time for them. Wont be wasting time with this company in the future.

Je
Review №12

Great experience recently purchased a vehicle from them and my sales man Trev was awesome very helpful and so was the finance guy. They got me and my wife a much better and new vehicle then we thought possible for the pricing we needed. Will definitely recommend and be buying from them again.

ma
Review №13

Or salesman Garrett was awesome, this was the best car buying experience I have had. I would recommend Don Wood Ford to everyone!!,

La
Review №14

Would been nice you guys offer 15.000 for a car with low miles then try to sale a jeep with high miles for 17.000 then said no because my age thats a discrimination

St
Review №15

Bought my daughter a car. Ryan Griffin was our contact and he did a great job getting us what we were looking for. He was up front and honest. There was no pressure. It was an easy experience. Thank you Ryan!

Ka
Review №16

In all fairness it was a promotional event. I came already knowing what car I wanted to look at and I was forced to sign papers I wanted to pay cash and they ran my credit 5 times. I was not happy considering I told them NO!

Ma
Review №17

Trev was extremely helpful and everyone went out of their way to assist us. Weve had the car several weeks and couldnt be happier. Thank you for a great deal!

Mi
Review №18

It was a rather nice until two women started aurging about some petty stuff..

Bo
Review №19

AVOID! Once they have your money they will no longer help or care about you. They only care about making a sale and will tell you anything you want to hear to make it happen including lying. I called them out on lying about a vehicles condition as well as lying that the service department inspected it and said it needed nothing as well as had no aftermarket parts. When I discovered it had all of its emissions system removed, illegal aftermarket exhaust modifications, as well as rust through a good portion of its frame the salesman didnt care. They wouldnt refund my money or help in any way. The manager simply pointed to the as is part of the contract.

jo
Review №20

Great Service!!! Mike Bond was my salesman. Called before I showed up to make sure they had the car I was looking for. He had the car ready with plates on it, gas in it, and ready for a test drive. The entire staff that I dealt with were very professional and quick. Couldn’t as for a better experience!!

ro
Review №21

Great dealership great service,nice people

Da
Review №22

Tina at Don Woods in Athens was wonderful. She is super friendly and knows how to sell her stuff. She was easy to work with and was able to answer every question I had. I am driving away in my dream vehicle. I would recommend Don Woods Ford dealership to anyone. I am VERY pleased with the service I received today.

Ja
Review №23

BUYER BEWARE! UNSAFE VEHICLES! We were going to purchase a truck only to find the bed frame was completely rusted through. So much so I could move it off the truck with my bare hands. Also, the tire was bare and had cords exposed and the spare was conveniently missing. We passed on that purchase and all should carefully inspect any vehicle they are selling because they were not truthful about the true condition of the vehicle.

Jo
Review №24

I will not buy a vehicle from any other salesman . Garrett caldwell has always gave me a great deal and is easy to deal with . I have bought 3 off him and 9 total my family has bought from him

Je
Review №25

I was searching for an suv, had nothing particular set in mind. I just wanted to test drive and find something & we accomplished just that! Ryan Griffin was patient, helpful and super nice. I would definitely recommend Don Wood Ford & Salesman Ryan.

Ne
Review №26

Larry Porter is the reason I do business there, he always shoots it to me straight and gets the job done right as fast as he can.

Sa
Review №27

As always, excellent service & professional staff. I used the drop box to leave my keys the night before my 8 am appt and the car was ready by 10 am! Staff reached out via text to clarify some of my concerns and ensure they took care of everything I needed. Not sure how their pricing compares to other services in the area but it’s worth it for the quality service and ease of mind!Would recommend!

Vi
Review №28

Best experience Ive ever had at a dealership. They are fair honest and up front. I got my truck at the price I wanted and didnt have to spend hours haggling. During the final walk around, we found the automatic side steps didnt work on one side. They BOUGHT and INSTALLED NEW side steps that look amazing on the spot. They also gave me a very expensive HID bulb for on of the headlights that went out during the test drive.** 100% would recommend purchasing from this dealership. **

ma
Review №29

Service was completed before the date I expected and all was done very well.

Ka
Review №30

This dealership is the best I have ever worked with! They were very respectful of my time and was able to get me a great deal even though my credit is not the best. Thank you Mike and Emily for all your hard work!

Mi
Review №31

Facility was clean. I would recommend Ryan Griffin for your salesman, he went over and beyond to make sure we got what we wantedWe were very pleased with our experience. We will recommend friends and family to go see Ryan Griffin.

Za
Review №32

These guys are amazing! Friendly staff and great prices will recommend them to everyone I know! Thank you Kevin for the great deal!

Ka
Review №33

If you got one of those winning papers in the mail DO NOT WASTE YOUR TIMEThey are only trying to get people in to buy a car with stimulus money or taxes and most likely you will win a knock off fitbit or a knock off airpodsExtremely unprofessionalWASTE OF TIMEYOU DID NOT WIN ANYTHINGSCAM! SCAM! SCAM!

Wi
Review №34

Always treats you great.

La
Review №35

BEWARE FALSE ADVERTISINGCalled and specifically asked about a truck for sale. Asked if it had any rust, if there were any after-market parts, and if it needed any work done. We were told it needed nothing, had some body panel rust that was simply cosmetic issues only, mechanically sound with no after market parts. The salesman told us he had checked with the service department about all of this. We put a deposit down, taking their word for it as we saw no issues noted or depicted in the listing, and drove 6 hours to pick up the truck. We arrived and as we were inspecting the truck found many issues: the truck bed frame was completely rusted through and two cross members were actually missing...we could literally move the whole bed up and down a good six inches with one hand...; there were multiple after-market parts easily noted that not only made it unable to pass inspection (PA state inspection) but also illegal to own; the rear right tire was completely bald to the threads making it unsafe to drive (especially since there was no spare tire); the rocker panels were rusted through with holes almost through to the cab, among other smaller repairs needed. They would not budge on price so we respectfully asked for our deposit back. Despite having misrepresented the vehicle to us both online and over the phone, they still refused to refund our deposit.

ch
Review №36

Quickest and easiest car buy I have ever had!!!! Love our new to us car thank you! Ryan was the best!

WV
Review №37

Couldnt find any large SUVs on either lot...just trucks and cars and a few small SUVs.

La
Review №38

I have had 3 family members come here for trade-ins. One of them had a 2010 Ford F150 that Ridenour previously offered around $3,000 for and Don Wood gave him $7,000. The other 2 had older vehicles and were also offered decent trade-in values. All 3 were able to get something they wanted for the price range they were looking for. The staff is friendly and helpful and overall had a pretty good experience. Would recommend to anyone looking to get into a new/newer vehicle and/or trade in their own. We had Mike and he seems to be a decent guy. He was really good about communicating back and forth and helping with any questions or concerns that we had.

An
Review №39

No one came out to help, probably bc it was raining? Looking to buy a Ford Explorer, ended up getting a Chevy Traverse 🤷🏼‍♂️

Sa
Review №40

I made the mistake of trading in my truck for a car at this lot. They convinced me that my truck wasnt worth more than $900 because of a discrepancy w/ the mileage on the title. I had just bought the truck for $3,500 2 months prior. I later found out that the odometer issue does not decrease the value nearly as much as they claimed. Also, I didnt notice that the tires were completely bald and the breaks rusted away. Thats mostly on me for not being more savvy. But shame on them for selling a car in dangerous condition. The part that makes me absolutely livid however, is that I bought the car almost 2 months ago and they still cant give me the title. Apparently, there is a lien on the car and they forgot to deal with that. Ive called several times and either leave a voice mail that no one ever responds to, or I get a hold of the title dept who is completely incompetent. I asked if they would at least give me another temp license plate, since this one is now expired, and they said no. I will never buy another car from these shiesty used car salesmen.

Ja
Review №41

I purchased a used F-150 about one month ago. I bought it “as is”, knew fully well what that meant and signed paperwork indicating that was my intent. I also declined the extended warranty. For those of you buying a used car from this dealer: be aware. Make sure to do a thorough walk through of whatever you’re test driving.So far my truck has been to a shop twice: there was no Freon in the A/C right after I bought it, a wiring harness in one of the rear doors was knackered, and a sensor inside of the transmission (covered under a Ford extended service warranty) caused the truck to start in fourth gear, which also caused the electrics to go haywire. I called my salesman, Mike, immediately after this happened (less than an hour after I drove it off the dealer lot), he said he didn’t know what it was, and that no one else at the dealer knew what it was. He said he’d get back to me the following Monday, which he NEVER DID.But what probably infuriates me the most is that there was no follow up from Mike the sales person, or anybody else at the dealer thanking me for my business, as well as how’s everything going with my truck. Anytime I’ve flown I always get an email thanking me for my business, and wanted me to offer comments on the service I experienced.

Do
Review №42

Bought a nice used car here last week. Very good and courteous salespeople.

Bi
Review №43

Me and my wife bought a 2013 Ford Fusion from Don Wood Ford and we are extremely satisfied with the whole experience especially with salesman Mike and agent Emily thank you so much for your hard work and dedication we truly appreciate you!!!! We would not hesitate buying another vehicle from Don Wood FordHighly recommended a+a+a+

Be
Review №44

Don Wood’s service department took advantage of my college-aged daughter. They gave her the run around, did not take her seriously, and did not fix the issue with her Ford Fusion. She had her car there twice for the same issue and they did not fix the problem. It was a complete waste of her time and money!Thankfully, my husband works at a different dealership, so we made the long trip to Athens to bring her car home to be fixed. His store was able to fix it for her the first time they looked at it.It’s a shame. It would have been nice for her to be able to get her car fixed while at college, but instead she had to travel to a Ford dealership almost 4 hours away back at home to get her car fixed.Don Wood needs to investigate this issue. Athens is a college town and they should not be in the business of taking advantage of college students. If it happened to my daughter, it could happen to yours! It is not good business to nickel and dime anyone, especially a young girl.

Ka
Review №45

Very nice experience this time. Very appreciated.

Je
Review №46

Get ahold of Garrett Caldwell at Don Wood. Hell get you fixed up with the car you need. Good guy. Very Helpful.

Je
Review №47

After a to of work by everyone at Don Wood they were able to find us a fusion and get us rolling

Me
Review №48

Don Wood Ford /Lincoln dealership in athens Ohio is very promo and courteous at getting the stuff done on my f-150. Very informative as to what needs done and informs me if anything else needs attention while they are servicing it. I am well pleased with the work and the prices.

Je
Review №49

Scam to get you in the door, even after asking for the fine print details was not told anything useful. Their 5,000$ over KBB on a trade in is only on Lincoln mkx. Incredibly disappointed for driving over an hour to get here to find out its all bologna.

Ja
Review №50

Good people to shop with

Ka
Review №51

Worst experience ever !

Aa
Review №52

My daughter has a 2017 Ford Fusion that she had issues with the battery... She was told that the dealer did a Mater reset 3 days later... now we need a battery. Ford Premium care allows for a loaner vehicle if the car is down for a period of time. Good thing I have a better dealer in my area... Brought it in, scanned the codes and fixed it!! Guess it wasnt a master reset... I work in the business... asked Ford techs what that was... Disconnect the battery and move on...

ju
Review №53

Service was great a special thank you to Ryan.

DW
Review №54

Drove 75 miles for their 5000 dollar over kbb and it was a waste of time ran both mine and my gf credit screwed out credit up to tell us they only wanted to give us regualrr kbb value of the vehicle that totally was uncalled for and unappreciated wont be considering them any more

Re
Review №55

Had F-150 towed in the night, dropped the keys in the night box. They came in the AM found the issue and fixed in the same day.

Sh
Review №56

The guys and gals at Don Wood are great!!! They always go the extra mile to make sure you are COMPLETELY satisfied... I will NEVER buy from another dealer...

Sa
Review №57

Mike Bond amazing sales guy. Wonderful customer service!!! Sold us the most beautiful truck. Absolutely satisfied

Ad
Review №58

Top notch service from Larry Porter and team. He goes above and beyond to accommodate needs and makes getting your vehicles serviced painless. We will continue to take our fleet of vehicles there for service. Thank you!

Ta
Review №59

We had a great experience at Don Wood Ford in Athens. Salesmen allowed us a chance to look on our own and wasn’t pushy at all! Garrett made the whole car buying experience enjoyable and was very easy to work with. It was nice talking to someone that was from the area and not your typical care salesman. I would highly recommend Garrett and Don Wood Ford in Athens to all our friends and family. Thank you Garrett and Don Wood Ford of Athens.

Ch
Review №60

I got an oil change at this dealership. The job itself was quick and the staff was kind during the weight. My only complaint is that the magazines in the waiting room are outdated and the TV in the waiting room played Ford-centric commercials the whole time. The wait would have been easier if there were better materials to pass the time.

Bo
Review №61

Called asked questions about a Ford Escape, was told it ran well. When we came to pick it up engine was knocking. Dishonest and spoke rudely to us when we asked for our money back.

Fi
Review №62

I had scheduled an appointment to purchase a new key and have it programmed, and was told over the phone that it would be about $40 for the key and $60 for the programming service. I was informed that they had the key in stock and could help me out. I arrived early for my appointment only to be told that they no longer had the keys in stock and that it is now $189 plus an $80 programming service. Will be taking my business elsewhere as the employees I interacted with were also rude and disrespectful.

De
Review №63

Consistently the best place for servicing my Ford truck! Troy and Larry are always friendly and helpful. Their mechanics do a great job diagnosing problems and getting things fixed, promptly and usually under estimate. Highly recommended!

Mo
Review №64

Fixed a recall in like a matter of no time, I had to drive 45 minutes to get there, only because the 2 dealers in my town had no parts or concerns.... worth the drive!!!

Ry
Review №65

Walked in with a winning ticket for $1000. Walked out with a $15 smart watch and my information stolen for ads.

Me
Review №66

When I started looking for a particular vehicle I knew WHO to look for, for starters. My fiance had bought a brand new mustang off of Garrett Caldwell and we were pleased with the way the entire process went.Garrett Caldwell has now sold us two vehicles and we couldnt be happier with the the service. Hes an honest, up front kinda guy. Definitely will deal with him no matter what vehicle were in search of. You wont be disappointed, give him a call!

Da
Review №67

Great place to deal with. Easy financing and great prices.

St
Review №68

Ty....ryan...very helpful

Mi
Review №69

Amazing customer service! Trev and Emily were amazing. Everyone there was so very nice! Felt at home.

Jo
Review №70

I was upset to see that the sales staff did not wear masks and that the 2019 Honda CRV was dirty the carpet next to the drivers seat was dirty and there was a stain on the passengers seat. We left quickly.

Ch
Review №71

I purchased a 2011 Jeep Wrangler Unlimited from them. Theyd disconnected the battery so the dash warning lights wouldnt be on during the test drive. The salesman stopped me before I got to 55mph because they knew it had a death wobble. My first week driving it, it slipped out of 1st and 3rd gears - the transmission is going bad. The front tires were dry rotted on the inside (theyd flipped them), and they hid the electrical issues, as well. Additionally, the soft top leaks so badly in the back that I had to replace it within 2 weeks.I contacted them and was told that it was purchased as is... Even if deceptive practices were employed to get the sale. They then hounded me relentlessly for the title to the car I traded in. I had mailed it within 2 days of receiving the jeep. They called me more than 10 times, called my work, and sent me threatening letters (they had it all along).DONT BUY THERE UNDER ANY CIRCUMSTANCES!!

Gr
Review №72

Very helpful staff meet all my needs. And made me feelgood about buying a vehicle

Br
Review №73

Don wood made my first car buying experience easy. There was no pressure on buying a car the staff was helpful and when it came to paper work they had me in and out driving a new car. Garret Caldwell I think did a great job when helping me look for the car and when I was waiting around for paperwork we had some time to talk and he wasnt dodging customer or questions and just all around good guy to talk to. Would buy from them again no doubt.

Mi
Review №74

First off I would not give them the time of day to work on any of my vehicles. The service was down right NASTY a wast of time wanted to charge me for my truck to sit in there shop, in THERE care to be worked on some one need to report them to ( better businesses bureau). I would not suggest any to take there vehicle to don woods ford in Athens ohio

Ma
Review №75

Hi,Im Marianne I went to Don Wood Ford Lincoln yesterday searching for a SUV,a gentleman by the name of Garrett Caldwell was the salesman ad I want to tell you, it was the most amazing experience I had ever had .Don Wood and others beside Garrett made my day complete.i was so please with this experience love my SUV!!! THANK you Garrett!!!if any one would like a experience like I got come and see Garrett at Don Wood Ford Lincoln and defiantly enjoy your experience too!!!!! THANK You Larry in service for getting me in today great guy!!!

No
Review №76

Just had came home from Florida and made a appointment with Garret Caldwell about my truck, I told him how much I wanted to spend and the truck I was looking at and he did everything he could so that I could leave the lot in that truck! I now own a 2014 Chevy Silverado! Their customer service is great! Everyone at don wood Ford was very helpful! If your going to buy a vehicle their I would defiantly ask for Garrett Caldwell!

Ry
Review №77

We bought our 2010 Ford Explorer used from Don Wood. There have been maintenance issues since purchase. When getting repairs done at Don Wood Ford Service department they did as little as possible to get our vehicle in good service condition. To a point where after the one repair the vehicle became unsafe to drive. The service department tried to make it out to be our fault. Not only that but they tried to over charge us on a price we had discussed and again tried to make it sound as if I were lying. Overall the worst dealer experience I have ever had. I am not the type to complain, however I went as far as to report them to the better business bureau.

Jo
Review №78

Awesome service all around. My dude Garrett Caldwell is who to ask for. Knows his stuff and knows how to treat his clients. Traded in myF-150 on an F-250 and not only did they treat me more than fair on my trade in, but they helped me out tremendously on my purchase from them. Even getting me a second key on a truck that only came with one. Treated me so well that I recommend them to my parents and the next week they went down and bought a new vehicle off the Don Wood lot. I’ll be going back here again for future purchases for sure

Sh
Review №79

My grandmother was in dire need of a reliable car to drive. Luckily, Chris Thompson (The Pretzel Guy) was there to assist us with her needs. He helped my grandmother through the whole process of purchasing a vehicle, and he didnt give up until he met the financing option that worked best for her. If youre looking for a salesman, Chris is your guy!

Ti
Review №80

Service department was excellent

Am
Review №81

Shady and unfair business practices-- do not recommend.

Ni
Review №82

Nice facility very friendly people and quick and easy service. Bought my vehicle off of Garrett Caldwell and couldn’t be happier. He made it go quick and they way I wanted it to go. If your lookin for a vehicle Garrett is the man to go to!

Ke
Review №83

Had a great experience with Garrett Caldwell at Don Wood Ford. I have bought 3 vehicles from him and had a great experience with each. I drove over an hour each time just to keep dealing with him. He gets me what i feel is the best deal around.

Li
Review №84

If I could give this dealership negative stars I would. We have fought for months to get Don Wood to be accountable for the damage theyve done to my husbands truck after we paid them to replace the turbos ($5000 of work). First, their Best Service Manager in the State couldnt even diagnose the problem (along with multiple other issues that weve paid to have diagnosed in the past). After lots of research and us telling them that we thought the turbos went out, they finally diagnosed it as such. After the first turbo replacement, the engine started squealing so loudly it was almost unbearable to ride in, let alone for the people around us. Don Wood told us to keep driving it because maybe a seal would seat better after some drive time. Weeks later, and many complaints and phone calls to Don Wood, they made us an appointment and found that a seal they had put in was busted and needed to be replaced. They then told us to drive it, squealing was still there. We finally convinced them something was seriously not right and they scheduled an appt 2 weeks out. The next day the new turbos completely blew leaving us to tow the truck and have them replace the turbos (they finally agreed to do so) which were under the Ford warranty. They never offered to show us the bad parts (illegal in the state of Ohio) and they left us out in the cold as far as my husband having a vehicle for work (this is our work truck). When we came in to get the truck many days later, we were asked to come back into the garage and all of the sudden we had bad oil and there were metal shavings in the filter. We had NEVER had a problem with this truck before we took it to Don Wood. After the last set of new turbos still never shown to us, my husband left the garage with the truck still squealing and now smoking out of the exhaust. They told us that it would eventually clear out and we made them keep the truck telling them that wasnt right and they needed to fix it and bring it back the same working order it was when we brought it in (well, with working turbos that we paid for). We have retained a lawyer, because the truck is still not the same. We have tried to get Don Wood to make it right in several different ways, including trading it in even at a bit of a loss to us for what theyve done. Their response was that our truck is basically worthless because the engines bad because of the notated metal shavings that again were the result of their negligence. Our livelihood depends on this truck. We didnt want ANYTHING beyond what we paid for and for Don Wood to make their wrongs right. In the process of our truck being in their shop not only did they somehow mess up the engine, but they also dented the hood and broke off a windshield fluid cap. After all of this weve spoken to so many locals who have mirrored our plight. I just wish we wouldve known sooner not to take our vehicle to Don Wood in the first place.

Da
Review №85

Great service. Great prices. Chris Thompson in general takes care of the customers very well

jo
Review №86

Chris Thompson is the man!!! Works hard at getting what you want and try’s even harder to get you in something better. Highly recommended, very professional, great attitude, awesome salesman!!

En
Review №87

I went in trying to get a vehicle and the staff was friendly and helped us out and did everything possible to help us.

Ro
Review №88

Thanking of buying a car/truck? Have concerns about safety, reliability, fuel mileage ect. I would recommend you to talk to Garrett Caldwell. He will take all of your concerns to heart to find you the perfect vehicle for you and will treat you as family.

Ca
Review №89

Got a nice used Chevy Colorado off Garrett Caldwell! It was a super clean truck at a good price. Garrett was very helpful and the whole process was quick and easy!!

Tr
Review №90

Great experience overall, any issues were immediately taken care of or looked into. Wanna thank Garrett Caldwell for everything, he’s made this entire process a breeze! Love my 2012 Ford Explorer!

Sa
Review №91

Great service. Accurately diagnosed problem and fixed it quickly within estimated cost.

Ga
Review №92

The leasing process was a nightmare. The staff works hard to give you the best prices but overall the leasing process was quite dysfunctional. Though I had gotten a quote over a month before I came into the dealership, the paperwork was not ready when I arrived to pick up the car. It took two months for the paperwork to be sent out (after I was told it would be ready later that week). In that interim, I received just one call letting me know it was running late. When the paperwork still wasnt ready weeks after that call, I tried to return the call multiple times and was sent to voicemail or just told someone will get back to you with no answer. I also received multiple mailings from Ford financing that the offer wasnt accepted bc of my credit and that I could accept a counter offer (with no information on the counter offer and no info from the dealership). When the contract finally came it in fact did come with different terms (unable to put a down payment on to lower monthly costs). The price was slightly lower on the contract but, the lack of explanation of the contract and changes made to it made the whole process incredibly difficult. Overall: needlessly strenuous for mediocre service. Would not reccomend

Ka
Review №93

We would like to thank Garrett Caldwell for taking care of us today at Don Wood Ford. He was quite knowledgeable and made a long process seem not so long. Love our new Fusion!! We highly recommend Garrett the next time youre looking for a new car!

Je
Review №94

My husband and I drove almost three hours to buy our Explorer from Don Wood because of the great deal, and am so happy with the experience. Garret is a great salesman and made the whole buying a car a stress free experience. I’d recommend to anyone to take a trip out and buy a car from Don Wood, thank you.

Za
Review №95

Had a great experience at don wood with purchasing a very clean 2012 F-150 xtr. Garret Caldwell is a very nice salesman and I recommend him to anyone. They had a great deal prepared for me with my trade in for the truck. I give 5/5

He
Review №96

Purchased my has vehicle at Don Wood Ford. Garrett Caldwell is the best car salesman Ive dealt with. Went in looking for a vehicle and he did all he could to get me what I wanted! Everybody at the dealership was friendly and helpful, but I will follow him for my future vehicle purchases!

Ca
Review №97

I had the unfortunate experience of hitting a deer in my 6 month old Ford Escape :( The left front side of my poor car was damaged . Chris and his crew at Don Wood took great care of Zelda ( my Escape, she is the prettiest blue and sparkly) and made sure that she looked just as great as she did before the Great Deer Encounter. The customer service was excellent and I am very VERY happy with the team at Don Wood!

Ra
Review №98

My husband and I purchased a 2014 Chevy Silverado 1500 High Country and a 2018 Ford Escape from Garrett Caldwell and couldn’t be more pleased ! Getting ready for our twins to arrive and he made it super simple. Thanks again !!

Bo
Review №99

Wonderful place to buy a car. Very professional. Went there just to look at vehicles and Garrett Caldwell is so good at his job my wife went home in a 2019 vehicle!

Be
Review №100

Great experience from start to finish. Wade was my salesman. I’d give him 10 stars if it was an option. Honest, informative and funny. Thanks again to the whole team. Love my fusion.

Information
50 Photos
100 Comments
4.1 Rating
  • Address:2065 E State St, Athens, OH 45701, United States
  • Site:http://donwoodford.com/
  • Phone:+1 740-593-6642
Categories
  • Auto repair shop
  • Car dealer
  • Ford dealer
  • Lincoln dealer
  • Used car dealer
Working hours
  • Monday:7:30AM–7PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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