They were friendly and quick to do an airbag replacement as part of a recall on Monday 5/17. But when I drove away I noticed the massive crack in my dash that was not there before. I called the service center when I got home from the repair. I was assured by Brian they they do all the work through the glove box. After looking at some youtube video, It looks like the the passenger side airbag has an access cover on the top of the dash. Brian was to have the service manager Jeff call me back to reach some arrangement. He has not. When I called yesterday (5/18) I was told that Jeff was busy and that he has the message to call me. It is not mid afternoon on 5/19 and there has not been a call. I advise everyone to do what I should have done.... take lots of pictures of your dash before you have a dealership work on your airbags.

Rude, acted as if we were an inconvenience to service a recall on the car after we had already called and scheduled an appointment. I was blatantly skipped in line while trying to pick up my car after he asked if I was next. I will Never have anything serviced in that place again.

I worked with David, I called in the morning needing a Silverado and showed up hour and a half before they closed and drove off in my new 2021 Silverado. The team stayed over to get my final paper work completed.Great truck, easy buying experience and very kind staff at this location. I plan to come back in a year for my wifes vehicle.

I had a check engine light come on. I left it the service department with the light on. Got a call later that day.the mechanic said no light was on. Got charged 137.50. the next day light was back on. I took it to a local mechanic who ran a code check and found a knock sensor code.

The reason for 3 stars is because Ive only used them one time. So not enough experience with them yet to form an opinion. The one time was ok but I will be going back more so Ill update.

I received a recall for my Chrysler 200 for the Catalytic Converter so called made an appointment and dropped off first thing the morning of 1-19-2021 . Got the call it was ready so picked it up and parked in my driveway for I was off work that day. Following morning 1-20-2021 on my way to work I smell exhaust and a loud rattling sound, called them back soon as I got to work and was told to drop it off that evening . They called me next day 1-21-2021 and said yes it was not installed properly so they fixed it. I had to rent a car to get to work because of there mistake. all they could say is sorry sir.So I pick it up for the second time and on the receipt they wrote 27 point inspection lubed u-joints on 4 wheel drive truck only. so I guess they wanted to Cover up there mistake and save face.Very disappointed in how they handle this and no one tried to make it right.We bought a New Dodge Journey from them also and after all this we will go else where for new cars. I do not recommend them find a different dealer.

I was almost 1000 miles from home and having trouble with a truck that I had bought less than 30 days ago from a dealer in Iowa. The service staff was extremely helpful and the technician was very knowledgeable. They helped me and my family get back on the road quickly. We were very grateful.

Salesman was very nice, and listened to what we wanted and did not pressure me into something I didnt want

Ive had a front row seat to the frustration of a relative who made a purchase of 2012 Genesis this past July 2020.They were so proud of the Genesis he bought. And over all it is a nice ride. Except...They brought the car back to the Midsouth and were proud new owner! They shared their experience and felt really good about the purchase.But since theyre returning with the car, there has been a nagging noise related to the drivetrain. They were told by an employee that the noise was just a heat shield. Over that past number of months I personally witnessed the noise. It became clear the noise was not related to a heat shield. The noise was related to the drivetrain, specifically the clutch-transmission.Since its become clear the issue does not appear to be a simple heat shield issue, theyve been trying to get it into a local repair shop. It finally is in a local shop that hopefully will have a resolution, but initial estimates before parts is pushing $3000 and the final prognosis has yet to be determined.They also have attempted to open a discussion with Champion about the drivetrain issue. Im told, they were told the car was sold as is... they are beyond disappointed...So am I! Ive made similar purchases, including as is, but we came to an amicable arrangement when issues have occurred.I hope these folks do the right thing! I plan to follow up and post once we know what was really wrong with the Genesis.

I took my daughter there thinking this was a good place to buy a car. I was sorely mistaken. When they brought the car out for us to look at we were told that it had gone through a 102 point inspection and the battery was brand new. At first look everything seemed fine. When financing the vehicle they raised the price of the car over $1100 in order to get the bank to finance it. Within 24 hours the check engine light came on. We took it in and had to replace an O2 sensor. After replacing that and within the first week, the battery light came on. We barely got the car home, and the battery died and wont even accept a jump to get it started. Makes me wonder if they actually did a 102 point inspection or looked at the bumper in 102 different locations. I always wanted to buy a car from Champion because of their great reputation, but I would never recommend anyone to buy a car from them again. They even made the buying process a hassle by making us go to 2 different buildings to fill out the paperwork to buy the car. They did fill the tank though, but what good is a full tank if you cant even drive out your driveway.

Nothing major but took my 2020 Silverado in for service and upon checking everything was correct I found Champion didnt reset my oil life and wrote down the next service mileage on the reminder sticker. Instead of it being 7,500 miles they wrote down 5,000. What Im saying is Chevrolet wrote the service intervals so Chevrolet service should be on spot. Technicians need to have better check list. It could be a way to get customers back in more due to inaccurate information. Dont care which ever just hope the correct oil was added to my 5.3 V8!

Fast and friendly service for all 3 of our vehicles no matter what we need!

Knowledgeable and friendly from the service crew to the front desk.

Very rude at the Chevy Service Center. Not helpful or willing to give any information or advise about my car in any way. Im very disappointed with my experience at this dealership.

Great car buying experience

Always helpful with the parts I need for my repairs

Great deals.see David ivey.

Quick service. In and out less then 45 minutes for oil change and tire rotation

Nice place good people

Very fast service and cheap prices. Worked me in without an appointment so I didnt have to make a 2nd trip.

Friendly people, quick service, and overall great experience

Service is very good and professional

Quick service. Done right the first time.

Everyone is very nice They know what they are doing

Great service and the guys who handle the service calls are top of the line

The staff was professional and courteous

Everything was smooth in and out!!! Thanks

I have always been reluctant to go to dealerships but at Champion, they make you feel like family. We got a great deal on a brand new vehicle and I felt like I was well informed and there were no surprises. They really changed my mind about the dealership experience

The service dept is the worst. They denied a warranty claim that was obviously bad workmanship on a rear view mirror cover. Chevy proves again to have terrible customer service and make junk. I have 10 months left on this lease and when I turn it in, I will never buy another chevy product. Cant wait to remind these people of this day when they are trying to sell me on turn in day. I hope the $100 repair estimate was worth losing a customer. Congratulations Chevrolet.

Great people to do business with!!

Good people, Good service

Fast and friendly people

Awesome service

Brian will fix you up. Great people.

Friendly sales associates. They really want to go the extra mile for you! Thank you Champion !

Good place

When it takes an hour and a half to change the oil and rotate your tires FIRST thing when they open appt at 730..... something is WRONG

#1 for friendly staff

Great!!

Slow service

Great service department!