I unfortunately broke down while on vacation, these guys got me in n out and made sure I could safely get back home. From the counter guy to the mechanic, they were all very friendly, professional, and extremely helpfully!! Would highly recommend to anyone in the Athens, TN area!! Thanks again Better Built and your awesome staff!!!😊

Jr. Was excellent to diagnose and repair my truck. Pricing was fair. Would recommend and would use again when needed.

My Jeep was having transmission problems. I had it towed to Better Built Transmissions. It turned out to be an electrical problem. Jr. communicated with me as they found the problem. I was prepared for the worst but got a nice surprise from a honest repair shop. I could have been taken advantage of and never would have known. They fixed my vehicle and I didnt need expensive transmission repairs. First class service!

I took my car there and they fixed the problem staff was friendly and curious. They were got the car fixed in a timely fashion I have and will go back there. I have and will recommend them. I need to mention that Jr. is wonderful in every way and very professional and true to his word as long as he is there they have my business because you need someone honest when you are talking about getting your car worked on. Keep up the great work Jr.

Very happy with the service and prices. JR is very professional (he’s the only one I dealt with personally) and they fixed my truck quickly. Will definitely go back to them for future work and would recommend them.

Best place ever. Broke down the middle of no where. They worked through lunch hour to get me back on the road. 10 stars

We were headed on a family vacation from ga to nyc and our van broke down on the side of the highway we waited hours on roadside assistant and ended up having to call a local towtruck Benton towing they arrived in minutes and was a great help and referring me and my family to better built transmission. They was a blessing in a crisis and was not only able to source the parts that were required to fix our van, but they were actually concern they started working on it that day and put in over time making sure they got my family back on the road by far the best mechanic shop in Athens Tennessee i would strongly recommend them if your having car trouble thanks for getting my family on the road again god bless🙏

If you want honest, fast, friendly service then this is the place. Our transmission died as we pulled into the motel to spend the night. I called Jr. and he went out of his way to help us. He put us ahead of the other work he had, stored our small trailer for a week while we continued on our trip because rentals do not allow towing, didnt charge labor on a couple of additional parts. He even called me to make sure we got home ok. Who does that? JR. thats who. He was a great blessing to me and my family in a trying situation. God bless you and your family for honestly caring and going out of your way to help.

Staff was very helpful. The service and prices were goid

Wife and I were traveling from NY to FL for a wedding, our car threw the serpentine belt near Athens - Better Built was able to diagnose the problem quickly and give us an estimate. We arranged for a rental to attend the wedding and picked the car up on the way back - estimate and timetable were both spot on, and the car ran beautifully for the 11.5 hr trip back to NY. No issues whatsoever. Good experience, would recommend.

We have taken 2 vehicles to them and they have been very professional and quick! Fair prices and quick about getting them back to us. Highly recommend! Thanks to JR!!!

Probably the most important thing you need with your mechanic is trust. Most people have no idea whether they need what they are told or not, you need to trust your mechanic. These folks had every opportunity to replace my transmission, At considerable expense to me, but determine the problem was not my transmission it was something else. Don’t expect lowball prices, but you can expect honesty Allen howell

Amazing people fair prices and fast work will be back with all our transmission needs

Very nice men.Seems a little costly but if it gets it fixed and I dont have any other problems then Ill be satisfied. I bought a 2010 Chevrolet Equinox,with cash money from Mt.View Nissan in Cleveland, TN and I had the vehicle 3wks and then the transmission goes out and the car lot wouldnt help me in anyway shape or form and now Im paying the same amount for the transmission. So I will keep you posted on my experience with them. I wanted to send a special ty for looking at my car today.

We had a van worked on at Better Built Transmission and it is running great. We had a hard time paying it off because we are on a fixed income, however Better Built worked with us for quite a while and we finally got it paid off and back on the road. We are forever grateful for Better Built Transmission and we definitely recommend them to anyone no matter your financial situation. God bless ❤️

Is there a way to give these guys 10 stars!?!?! Maybe 20!!! I brought my car to them needing a clutch and they went above and beyond for the best price around! Look no further, if you need any work done... these are your guys. Best experience ever.

Best car repair shop all around.

Had transmission go out on Saturday while in Athens visiting wifes father in nursing home. Had to wait till Monday morning to find a shop that was open. First place we tried was Better Built Transmission & Auto Repair. When we called and told them the dilemma we were in being 10 hours from home and needing to get back they told us dont worry, we will get you taken care of! And they did. They started on truck immediately and had parts overnighted just to get us back on road as soon as possible. They came in early to get truck finished to. They even drove us to get a rental car and picked us up when we had to drop it back off. Cant say enough about how well they took care of us. Highly recommend! Just a quick note...Dont trust Google directions. it took us out into the country. they are @ 3055 Congress Pkwy in Athens.

Ppl are friendly and professional great services Ill let them work on anything of mine my all time go to mechanic

While traveling from Florida back to Michigan our camper van broke down on I 75. It was Sunday so No repair shops were open. Junior returned my call and allowed the van to be towed to the shop. The van was expedited in at 7:30 AM Monday morning and after an extensive electrical repair we were back on the road at minimal cost before 11AM.I recommend this shop with great emphasise.

Did a good job rebuilding my transmission

Very fast and honest, very fair price will use again

(Edited on 8.15.19!)ATTENTION: they do NOT accept credit cards of any kind. I was a little stunned since I was paying a couple thousand dollars for a new transmission and had planned to put it on a card to earn some extra points and pay it off over the next couple Months. Luckily I had enough in savings to cover it. My car has only been out of the shop for a week and I am not terribly happy with the results at the moment. They do offer a warranty on their work, so I might be visiting them again to do more work.EDITED TO ADD: they were kind enough to check my car a couple weeks after the Original service to make sure that all was good. I just had my one year service and I have been very happy with the results. The credit card is something that potential customers should be aware of, but I would definitely recommend the business !

I broke down pulling my 36 5th wheel on vacation 500 miles from home got in touch with Tim here and was able to limp to the shop. Tim had me back on the road in less than 48 hours, We where able to salvage our vacation and felt confident making the rest of the 1200 mile round trip. They could have easily taken advantage of the situation but didnt! Fair prices great service. Would highly recommend better built transmissions!

Tim and his crew went above and beyond to diagnose the problem and fix my transmission and transfer case. I have been in and around the car service industry for over 30 years and this has been one of the best experiences of a shop that goes the extra mile for their customers. If you every need transmission work, Tim and his crew have the knowledge and experience to fix it at a fair and reasonable price. I will always bring my vehicles to Tim going forward. Thanks again Tim, for going the extra mile.Sincerely,John Palmer

Excellent people who work there. Fast and great price. My 04 Ford feels like new again. Ty Jr and the Crue. Truly happy.

They did good work on our truck and worked with us on the payment. There were a few isaues I had but they were all resolved when we got our truck back. They offwr warranties on their work which is nice and they are a little bit more expensive but you pay for quality. Only thing I think they need to work on is they only take cash or check.

They redone my transmission and let me know everything that was wrong. A solenoid went out and not a problem. I have recommended this place to a few people with transmission problems. My. Experience with them was great.

Junior is as honest as they come.

Quality work. At. A great. Price

Fast and very good work

Good and dependable service

If you have transmission issues, this is the place to go

Very pleased with my experience

Professional services