Elder Chrysler Dodge Jeep Ram
1798 TX-31 BUS, Athens, TX 75751, United States
Elder Chrysler Dodge Jeep Ram
Review №1

It was effortless. I dealt with Dalton and Mandy and they were amazing. I told them my situation and that I needed a good and dependable ride for my teenage daughter. She graduates this year and I didn’t want her going to college in a car that would leave her on the side of the road or cost an arm and a leg. They got us what we needed that day and even delivered it to Fairfield for me!

Review №2

I was very impressed with our salesman Justin. He was very helpful in helping me get my new gladiator. I would recommend for anyone to go see Justin and he will do an awesome job. I also liked that I could buy in my hometown.

Review №3

James Mullenax was great!Got my quote quickly & reasonable. The parts department was helpful & efficient.Parts came in on time & the work (replace f/r struts & engine mounts) was completed on time!I live in Fort Worth 2hrs away & needed to leave next day!First time here, highly recommend!Thanks 😎

Review №4

The shop, parking area and work area are always clean and organized. You don’t observe employees standing around. They are always friendly and explain what was done on a specific ticket. I would recommend Elder Dealership to others.

Review №5

Service Tech James is absolutely the BEST.I’ve used him 3 or 4 times and he has given me the best customer service I have ever experienced. He even gets my AC going cold and music going in my truck when he brings it to me after the repair.Big thumbs up to this young man….,.

Review №6

I purchased a 2019 Mercedes that was traded in for a Dodge. I have had it for a week & absolutely love my new car! Hayden, Stephen, and Mandy made the buying experience easy & exciting. I am sure everyone working at the Elder dealership is just as professional, helpful, and friendly as these three. I would definitely encourage anyone looking to buy a new or used car to visit Elder Dodge!

Review №7

Elder Chrysler Dodge Jeep is a fabulous place to purchase a vehicle. No high pressure. Very friendly family like staff. My vehicle purchase went very smoothly and quickly. A very positive experience.

Review №8

Best experience Ive ever had with a car dealer. From start to finish I felt like they wanted my business. Relaxed and family like atmosphere. I would highly recommend this dealer.

Review №9

The Service Attendants and service were great! They answered my questions in a timely manner and gave me all the options available to fix my truck. They took care of all the recalls and what I brought it in for. The best experience at a dealership I have ever had.

Review №10

My vehicle went in for an oil change.I was promptly greeted upon arriving. When vehicle was done it was promptly returned to me where I had dropped it off. Professional and courteous staff from start to finish!

Review №11

I love going to Elders. They are always very friendly and they take good care of my vehicle and answer any questions I have. Thank you for all yall do!!!

Review №12

James is always friendly and quick to help in any way. I always get my truck washed with my oil change… nice plus

Review №13

Elder Dodge made our truck buying experience wonderful! We will definitely make them our first stop from now on when needing a vehicle. I recommend going to see Mark Krider…what a great guy!!

Review №14

Had State Inspection done here. Was quick, friendly, affordable. Very happy I went here. ☺

Review №15

Elder Dodge Jeep was the easiest car dealer I’ve ever dealt with they were all so friendly made you feel like your were part of the family I’ll definitely buy from them again and recommend them to anyone looking for a great deal

Review №16

Easiest car buying experience I’ve ever had! They had exactly what I wanted and made the process painless.

Review №17

Always professional customer service with James M in the service dept. Estimated wait times are always spot on when I need maintenance. I would recommend service of any vehicle at Elder.

Review №18

We like the service received by the Athens Elder Dodge center. I take our van and truck to get work done, I know it will get done right.

Review №19

I always take my truck to Elder in Athens for service. They are extremely helpful and always do a great job.

Review №20

We hobbled into Elder in Athens, TX yesterday at 15 miles an hour (the fastest our Ram would go) with our 5th wheel in tow. Praise God for the people and the owner at Elder. Not only did the owner allow us to park and stay the night in the lot, he also allowed us to plug in our 5th wheel so we wouldnt lose the food in our refrigerator, and we had a water source of we needed!! The owner and staff genuinely cared for our well being. They got our truck in first thing this morning (theyre open on Saturdays) and we were back on the road by 12:45. We cannot thank you enough Elder Athens. God bless you!

Review №21

There service was exceptional I will use them each time I need an oil change

Review №22

Everyone I dealt with was very professional and helpful.

Review №23

Alex, Justin, and all the guys in the service department do a great job! I know i can depend on them for great service!

Review №24

Best dealership in Texas Great service and very easy to work with. Thank you Hayden and Stephen.

Review №25

I went there to buy me a car that would be more dependable than what I had. Unfortunately, I ended up getting a lemon and I am under the 30 days. I requested my money back, was told too late for thThey didnt have anything within my price range to just do an exchange, and wouldnt work with me on a payment arrangement or even agree to pay for the repairs needed to make it a safe car for driving.

Review №26

Jose was an excellent tech!! Had my engine torn down and put back together in no time. Very friendly staff, Alex broke everything down for me so I understood what was wrong and was very knowledgeable. My truck shall live to see another day!

Review №27

Stephen Magee made the buying experience quick and easy . Would highly recommend.

Review №28

I went to Elder in Athens yesterday to get an appraisal on my 2019 Ram 1500 Tradesman which I purchased from them in 2019. I was working with Bruce pricing a new 2021 Ram Lone Star and my CLEAN low mileage 2019 trade. Sticker price on loaded 2021 46,895 only wanted to discount by 3,000 and only wanted to offer me $21,000 for my trade. The blue book lists avg trade 27,850 CLEAN trade 29,300 and CLEAN Retail $32,050, LOW BALLing me for sure. They have the same truck on their lot as my 2019 but without my upgrades of spray in bedliner, tinted window and Mopar floor mats that I added for sale for $37,379. I would say they are trying to make a profit of $16,379 more than they want to offer me. DONT GO TO Elder!

Review №29

Friendly and fast. Love my new Jeep!

Review №30

I took my Jeep in last week for a routine oil change. It was way more money than I was quoted or expected. James the service adviser is great. Very friendly and knowledgeable. I am not however pleased with my service experience. None of my fluids were filled as my invoice said. I even asked them to please check. It was not done. I called the next day and spoke with Alex. All I got from him was a bogus story. I took it to another company for things to be checked and done right. Will start to use another company for routine maintenance from now on. Lesson learned.

Review №31

Took the car in for a/c not working, they had the car for a week, couldn’t fix the problem replaced the fan motor and then told me they didn’t have the right computer to work on a Nissan to see what the problem could be. Didn’t mention that at the beginning, and somehow were able to rebuild my entire engine last summer without that computer. Poor communication, Pro: They did not charge for the extra labor aside from the fan.

Review №32

Great group of people that are actually honest !

Review №33

Extremely professional will definitely recommend them to everyone 👍

Review №34

Yesterday, I had a near catastrophic mechanical failure on my vehicle when 3 bolts on my dually wheels broke at the same time. To make matters worse, I was hauling a horse trailer with a horse inside.I was 2 hours from home, 3 hours from my destination and limping through an unknown town to get to somewhere that could help me. Luckily, I found Elder Dodge and James Mullenax, the Service Advisor.Having had horses, James understood the dire situation I was in. He went to work trying to locate parts. Soon, most of the service staff was involved in some form or fashion in the repair and finding the parts needed to get me back on the road.I cannot thank James, Mike, Alex, Mike T. and all the service department staff for working so hard and even staying on the clock after hours to help me. When issue after issue was found, they never gave up and continued to find solutions so I would not be stranded.They have my thanks and undying gratitude. My next Dodge RAM will be from Elder.

Review №35

Very welcoming environment. They helped get us the truck we need to tow our rv.

Review №36

Our experience was great!! Our salesman was Stephen and he got things exactly like we wanted. We will always refer to yall.

Review №37

I needed my truck tires checked because we are Rving it so I stopped in. The service manager was awesum sauce and very fast. He set my mind at ease with the tires. Thank you.

Review №38

Employees are always friendly and explain the repairs and service.

Review №39

Was a great experience, everyone was friendly.

Review №40

When my wife and I arrived on lot, the OWNER walked up, shook our hands, introduced himself... I have NEVER had the owner do that. YES, WE BOUGHT A DODGE JOURNEY

Review №41

Took care of my recalls and installed a factory brake controller on my truck as I waited and had me out of there in just a couple of hours. Zero complaints about my experience with them and plan to use them again in the future.

Review №42

Tire was pulling all of a sudden so we stopped at Elder in Athens... They not only aired it up for us, but pointed out that it actually needed repaired. It was leaking so much we wouldnt have made it home. Thank you so much for going the extra mile!!! What a great example of small town service!

Review №43

Loved this place most helpful nice people I would recommend it to everyone

Review №44

Service and staff excellent.

Review №45

Buying a truck is a big investment for us. We worked with Justin Hargett. He offered a lot of information that helped along the way of picking our truck. He listened to our needs and preferences then pulled up the exact truck we were looking for. Thank you Justin we love the truck

Review №46

When I think about the definition of great customer service the first thing that comes to mind is Elder Dodge. I love this place for everything from buying a car to servicing my vehicles. Most of all it’s been that way since I started bringing my truck there for repairs in 1995. Thanks Elder Dodge for a great experience for many many years.

Review №47

Had to get a quote for my company. Quick and easy.

Review №48

I’ve always had great experiences with Elder Dodge. From the purchase and service! They are very honest and seem to handle everything no matter how small like it was their vehicle! My truck has 80k plus miles and other than normal service and wheel hub that needed repaired I couldn’t be happier! A special shout out to Service Advisor Alex Garcia! I will purchase my next truck or car there as long as it is the same owner and service crew! Don’t change anything!

Review №49

As usual, Waylon and the guys at Elder Dodge Athens took care of my truck maintenance in a professional and expeditious manner. He is always a pleasure to work worth and will get you a price before the first wrench is turned, so you know what you are paying. Great job y’all!

Review №50

Had car detailed, great job, was pricier than expected $199.00.

Review №51

They got the job done.It did take almost 2 hrs and the initial estimate was 30 -45 minutes. The staff was courteous but not too friendly.I did have a coupon and I’m pretty sure I didn’t receive the credit. I will pay closer attention next time.

Review №52

Went up there because they were running a special said they coukd get you in a car.Went up there not epecting to have any luck drove out of there in a 2019 caravan with just a little over 11000 if you need a car go see them

Review №53

James was my service advisor and he was amazing! He took care of Jeep and dealt with the warranty people to get me a rental and kept me informed of everything that was going on with my vehicle! Great job! I will make the drive from Palestine to Athens to have any service on my vehicle now!

Review №54

I brought my car in there becuse I felt it driving sluggish and my check engine light was on. They charged me over 100 dollars to change the oil. Get in the car start it up check engine light is still on. One week later my car will not start. I wonder if they even put it on a code reader....

Review №55

Just bought a 2018 Dodge Journey on 9/8/2020. Was totally pleased with the dealership and the entire staff and owner. Our salesman JT worked hard to get a deal that was right for us. Highly recommended.

Review №56

This was an amazing experience. I first talked to Ashton and set up an appointment to come outand look around. She was awesome, very friendly and great personality. She was very optimisticabout them being able to get us financed for something. Then when my husband and I arrived,she was even more awesome. We met our Product Specialist Blayne and he was very nice,very helpful, eager to get us into a vehicle. I believe he went above and beyond to help us out andnot only did we get a vehicle, it was a brand new 2019 Jeep Renegade. The experience was somuch more than I hoped for, because I was only hoping to get into a good used car and I got anew one instead, so thanks to the whole Elder Jeep crew. So after all this, I would definitely highly recommend Elder Chrysler Dodge Jeep Ram!

Review №57

I bought 2 Jeeps from Elder in the last 3 years. Ashton Elder sold both to me. Straight up dealing. No BS. I like that. I am satisfied that I got the best deal I could have gotten. Nice friendly atmosphere. Traveled 140 miles to trade with them.

Review №58

I loved working with this dealership. Its like working with family. Casual and cool. I love my vehicle and they made everything so simple. I drove 4 hours to pick up my 2018 Explorer and only spent about an hour at the dealership instead of all day like other places. Thanks yall! It was great! GO HOGS! 😂😂

Review №59

Great customer service !

Review №60

Bought a truck and towed with it the next day I wasn’t happy with it went back the next day (3 days of having it ) and they said they can’t do nothing about it .was expecting to get my old truck back or them look for a v8 but no all they said is they’ll call me if they get a v8 trade in .they don’t care about customer satisfaction all they care about is your money ..

Review №61

My family and I have been purchasing vehicles here for years and enjoy the hometown service. Love Stephen Magee and Elder himself. The service department is great!

Review №62

Bought my 2015 Ram Crew Cab brand new from Elder Dodge in Athens. My truck has 99,600 miles and has a knocking sound coming from engine. I tried to get it in and have it serviced before the 100,000 power train warranty expired. When I took it in I was told that I had purchased my truck in May 2015 and it is July 2020 so warranty expired 60 days ago. I was hoping they would honor warranty based on the hardships with COVID 19. I was wrong! Service DEPT. told me I was out of luck. So much for the 100,000 mile warranty!

Review №63

Awesome customer support! Right in, right out. Friendly and knowledgeable.

Review №64

The service manager took great care of my truck. Service was quick and very cordial. Will bring my truck back here for service.

Review №65

Brought my truck in for an oil change. Service person informed me I had an oil leak. I never saw one drop of oil on my driveway and a few months later still no sign of a leak. Took it to two other mechanics and both said no leak. Nice try trying to scam me out of 1500! They work on commission! Beware!

Review №66

Well, the experience was okay, the quoted/final price was great! The problem was that we were told different stories about when the part was actually sent off; I was first told (on Tuesday) that it was ready to be shipped and about to get picked up (that day). I called on Thursday, to ask about something, and I was told that the part would go out that evening! So why did I get two different days? This was after my dad had rented a vehicle from yall.

Review №67

They will be very awesome when my Jeep is fixed!

Review №68

James has been taking care of me and my husband for 2 years now love his customer service

Review №69

These guys have always been great from the New Car purchase to service....

Review №70

We bought a used car and its a great place!

Review №71

Love this place. They treat you like family and work so hard to get you the best deal. Thank you.

Review №72

Thank you Brad and Brady for going above and beyond to help me get the exact Jeep I wanted! The whole process was quick and seamless.

Review №73

The people at Elder make you feel like family. The best car dealership I have ever dealt with. A special thanks to the entire staff and the owner Mr. Elder for making my visit and purchase so pleasant. Would highly recommend them to anyone. The service department is excellent also.

Review №74

This was the easiest truck deal I’ve ever made. We exchanged information via texting over the course of the day and when I arrived at the dealership late afternoon we test drove and was finished and driving home within an hour. The service was Great. Steven Magee managed my purchase and I appreciated that he did not pressure the sale, simply accommodated my need. Thank you Elder Dodge!

Review №75

I had the best experience here. Ashton was the best. She listened to my budget and didn’t push me to spend more. Was able to find the truck I’m in love with!! Everyone was so friendly and best part was I did most of all the work with her over the phone while I was traveling for work!! Great place. I will definitely be going back for next truck and highly recommend them for anyone looking.

Review №76

I took my car all winter 2019-2020 because the lights on the tires would turn on, they put air on them and they laughed and that happened every 3 or 4 weeks for months. I changed shops and they removed the tires in 2 minutes and they were fixed in 3 more minutes.

Review №77

Most painless new car buying experience Ive ever had. I knew exactly what I wanted and there was no hard sell to try and steer me toward something I didnt need. Sales staff was extremely accommodating and willing to work with me to make the process easy. I was in and out with a new vehicle in about 3 hours. Didnt think that was possible, but everything went so smoothly. Everyone involved with the transaction was a genuine pleasure to work with. Highly recommend.

Review №78

Needed an inspection for my insurance company after replacing an engine and they were happy to help. Was a huge help and very courteous. 👍🏼👍🏼

Review №79

Service was fast, friendly and amazing

Review №80

Fantastic Experience!I am very pleased that I bought my Jeep Rubicon here. From the salesman, Jasun Bradshaw, to the staff to the owner--they were all helpful, honest, and efficient. I told the salesman what I was looking for and he found it! He worked with me every step of the way. When it is time for another vehicle, Elder Chrysler Dodge Jeep will have my business! Thanks, yall!

Review №81

Thank you Jasun Bradshaw and Elder for getting us in a nice vehicle

Review №82

Always the best of the best wouldnt go anywhere else

Review №83

I purchased a truck here and the folks were extremely helpful and responsive to all of my questions prior to and after the sale. After I had made my purchase they made sure I had everything I wanted or needed and took the time to explain features of the vehicle that I was uncertain about. Overall it was a pleasure doing business with them. I highly recommend them to anyone looking for a vehicle used or new.

Review №84

I love Elder and their sales and service teams. They never disappoint!

Review №85

I have had some issues with a past services writer but Waylen and the guys there now are top notch, they have always gone above and beyond to help. I really appreciate honest and hard workers, that care about there customers.

Review №86

We just bought the most beautiful truck on the road! Customer service & associates are over the moon!

Review №87

Service did a good job investigating the problems we were experiencing. The parts ordered came quickly and they were completed with repairs on time.

Review №88

It was actually a pleasure to look at and purchase a vehicle from Elder CDJR. Everyone one was so helpful and caring. I am pleased to be part of the Elder family. Stephen is the greatest this is the third Ram that I have purchased. He made sure I had everything I asked for 😊.

Review №89

Always Great & Prompt Service!!!

Review №90

Great service. Mark Krider is super helpful and got us approved quickly and there was zero hassle with our process.

Review №91

My wife and I had one of the best car buying experiences that we could have today at Elder Dodge in Athens. Ive never been a fan of the pressure that some dealerships put on you. Not today, no pressure. Everyone from Mark the sales person, to Ashton Elder, to Mandy the finance manager. They all were outstanding.

Review №92

Alex in the Service department is outstanding. Gets me in and out in a timely manner. And Nathan in Parts Department is also very helpful in making sure Im getting right parts for my truck. And when i buy a new truck it will be here and it will be because of people like these guys. Thanks for all youve done

Review №93

I sent my van there to get fixed told them that I had car shield they didnt contact them until after they did the work without an ok now we have to pay out of pocket

Review №94

I had a excellent experience with James when I took my truck in for service thank you so much James you are the best

Review №95

I was out of town in Athens when my Grand Cherokee had an issue due to a recall. I called the dealership that I bought the car from and was told not to drive the car. So I then called Elder. They told me to come right in. I was given a loaner car and set up for service and was told that my car would be ready by the end of the day. I was out the door in 10 minutes. The guys were very friendly. Sure enough they called me at 5:00 and had my Jeep ready. That was the best experience I have ever had at a dealerships service department. I would recommend Elder to anyone.

Review №96

Elder Dodge is the only place we will shop when other dealers couldnt help us they got it done by far the best dealer and the service is always above excellent 👍 thank you Elder Dodge, Alexis,and Justin for making things happen

Review №97

Alex ordered recall parts for our Dodge Ram 1500 & Dodge Durango. He also gave me price quotes on some parts. Very friendly, courteous & polite. He didnt rush me through the process at all. He is going to call me when the parts arrive to schedule the service. Excellent customer care!!!

Review №98

Absolutely amazing! These guys are top notch. They got me the best deal for exactly the truck I was looking for. We’ll be going to Elder for all our vehicles in the future. Thanks guys!

Review №99

These people are awesome . They are all so very helpful. JT is awesome! Thank you so much for all your help. Everyone is so helpful.Very nice people to work with.

Review №100

I received a recall notification for my 2018 Dodge Caravan regarding brakes. The first dealer I called couldn’t get me in for a week. For brakes, really? I called Waylan at Elder Dodge and he offered next day service. When I explained that I was concerned about a brake issue he told me to come right over and he’d figure out how to fit me in. I was out in about two hours. I waited in the customer lounge and Mr. Elder came out to ask if I was being taken care of properly. Elder Dodge should train the dealers in the surrounding area. Please take the time to recognize Waylan for a job well done.

49 Photos
4.5 Rating
  • Address:1798 TX-31 BUS, Athens, TX 75751, United States
  • Site:
  • Phone:+1 903-677-2292
  • Auto parts store
  • Car dealer
  • Car inspection station
  • Car service
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Truck dealer
  • Truck repair shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–6PM
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–6PM
  • Sunday:9AM–5PM
  • Oil change:Yes
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