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Intown Body Shop
320 Columbus Rd, Athens, OH 45701, United States
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Intown Body Shop
Comments
Er
Review №1

Super professional and honest! Really grateful to Jeff for providing me with all the options (least expensive to most expensive) and providing me with the opportunity to work within my budget and needs. Even fit me in that day. Thank you Intown for being so reliable.

Ca
Review №2

My experience with Intown Body Shop was very positive and satisfying! They repaired my car in a perfect way and the cost was very acceptable! Thanks Intown!

co
Review №3

Quick work! Very satisfied with the body work I had done here. Had me in and out even around a major holiday. Thanks guys @ intown

Jo
Review №4

Truck was damaged all over following minor accident. Intown Body Shop was able to take my truck in before any dealerships or other regional shops, and they had a few positive reviews. My priority was 1) make it look brand new, a high quality repair and 2) getting truck back. While GMC strike held things up, Intown guys were actively communicating, fought my insurance company (who wanted to make subpar repairs), and tracked down parts wherever they could be found. If you want the job done right, I can highly recommend these guys - its worth it if thats your priority. Small town shop, small town feel - these guys will take care of you & keep you posted along the way.

Mi
Review №5

These guys are top notch and simply good people. Not only do they stand by their work, they also go above and beyond to serve their customers. I stopped in today to ask if my daytime running light wasnt working because of a wiring issue when they repaired the car two years ago and even though it turned out to be a loose wire, they fixed it on the spot for me for free. I hope I dont have to return soon, but they definitely have secured my business should I ever need bodywork in the future. Kudos!!

ge
Review №6

My daughter attends OU and was in an accident on 2/2. Her vehicle was taken to Intown Body Shop for an estimate and repair, but was considered a total loss by insurance. I reminded my daughter on more than one occasion to get everything out of her car including license plates and registration from her car. About an hour away from a 5 hour drive home, I ask about the plates and registration and she left them. I contacted Melissa at Intown and she gathered the items and I had them within 2 days. Intowns customer service is topnotch and if I need services again, they will be the first choice.Thank you Melissa for helping to make my life a little easier!

Ch
Review №7

So far, I cannot say enough about the customer service of these guys! I brought my car here after it sat at a different collision center for almost 3 weeks without even being looked at.The guys at in-town were some of the mosr accommodating people Ive encountered.Although I walked in 5 minutes before they closed, they sat down with me, went over my insurance estimate, looked at the car for a bit, and came up with a rough plan of action. I had decimated a deer so I knew it wasnt going to be an easy fix.When the initial plan didnt pan out, they didnt jerk me around and gave it to me straight.The car hasnt been fixed yet, but I have high hopes for a prompt and thorough repair. Will update after.Update: After dealing with my horrible horrible insurance, they were finally able to put the car back together. ❤ looks amazing!!! Thank you guys for all your hard work and for being so patient with me.

Ja
Review №8

Friendly and professional. Easy to work with

Ka
Review №9

I went to another shop and received an $700 estimate to fix my car. I went to In Town and they found a significantly cheaper option to fix my car and I ended up only having to pay $100. They had the work done in a few hours. Would absolutely recommend going to them for your auto needs!

Ma
Review №10

The rear passenger door on our Nissan Versa was quite damaged when someone backed their pickup truck bumper right into the center of it. Intown Body Shop did an excellent job of repairing the door and matching the original paint perfectly. The service was friendly, timely, and highly professional. These fine folks do excellent work and theres no reason to look elsewhere when you need a body repair.

Ty
Review №11

Fast and friendly service. Staff at in town gave me good advice on how to get the best prices for parts and where to go for good deals. They so did an excellent job at repairing my vehicle, I was impressed at how well it turned out. I would definitely recommend them if you need some body work done on your car.

Am
Review №12

The folks at Intown Body Shop are great! Ive had my car worked on there twice and both times the work they did was excellent! If I have to have body work done again(hopefully not 😂)I will definitely visit them again!!

Jo
Review №13

Reliable service, they take care of paperwork well, the work is first rate. They park the cars indoors at night, they do what they say, when they say. A really solid business, clean, well staffed, well run. Easy to find, in a safe area. I recommend you Call ahead with insurance claim info to speed up the process when you drop the car.

An
Review №14

Their attention to detail and impeccable customer service make them the obvious choice! They will go above and beyond to make sure their customers are happy!

Du
Review №15

Very friendly, great customer service. They made my truck look brand new after a deer hit. I would highly recommend to anyone.

An
Review №16

Great body shop, helpful staff, very good workmanship.

Mi
Review №17

Very pleased with the customer service. They were willing to do anything in my best interest for my car and wallet. Having an older Saturn, it is rare to find anyone that is willing to take a look at it. They were more than helpful and fixed my car. I highly recommend Intown Body Shop.

Al
Review №18

They stored my Saturn VUE after it was totaled and painted my front fenders white on my Chevy Sonic. Everyone seemed very friendly and the price was exactly what they said it would be from before they began painting. No noticeable mistakes in the paint job, either. Would recommend!

Br
Review №19

They were wonderful in working with me and their work was SUPER!

Ja
Review №20

They never answer the phone. Hard to do business when you cant talk to anyone there. I called for 2 weeks straight and no one answered the phone.

De
Review №21

Jeff is great to work with even when the other persons insurance company isnt being the easiest to work with

Ro
Review №22

They are fast at getting the service u need

Wi
Review №23

Have used them for over 25 years. Great work, good people!

Al
Review №24

I have had a very positive experience with the In-Town. Jeff is very professional. They came highly recommended, and I recommend them, too.

St
Review №25

Garbage management team ... Only rsteing 1 star for a few empoyees that are great

Ne
Review №26

They can fix it so you can’t tell it was ever damaged! Easy, quick estimate, they worked with me on when to repair, and it was quick!

Pa
Review №27

Nice helpful professional people!

Ra
Review №28

Thank you very much, In Town!In Town did a great job on something no one else I talked to would touch.The body shops I tried wouldnt even look at it, sometimes answering the questions I had rudely or dismissivelyIf youve had an older GM vehicle or three (I cant speak for vehicles made after 2000 or so), you know that the doors eventually start to fall off. And, if youve tried to get someone to fix it, you know youre lucky the first time its just the door pins. At least, as long you take care of the issue as soon as the door sag starts.And you also may know that it only works for a while, because the door welds start to break off of the door or body once the hinges start to keyhole.Well, Alvis gave it a try, at least. And when they saw it was something they couldnt take care of, they immediately sent us down the street to In Town.They spoke highly of their competency, quality, and honesty. Since I feel the same way about Alvis, I gave them a try.They were absolutely right. Not only did they politely and enthusiasticly ask me questions about it, they talked about the issue with me before they looked at it. They discussed their knowledge about it, and things that could be done to fix it depending on how it broke (there are several flavors of this problem).They did a fantstic job. Not only is it fixed right,it is as smooth as any door hang Ive ever seen. And they didnt charge an arm and a leg. In fact, they barely charged us some toenail clippings.The door needed welding. It was done in 24 hours. The Astro is saved. Now, well no doubt have to return again when the other door starts to fall off (and beleive me, its a high-mileage Astro... its GOING to start falling off).This was affordable even for a low-budget type like me. And, even if it would have been the body and not the door, they were still more than willing to fix it, and gave us a shcockingly low estimate on the cost of a job nobody else cared about.RECOMENDED.

He
Review №29

They do awesome work

Ky
Review №30

Took twice as long then what they originally told us and didnt even screw my back bumper back on so it was falling off on the way home!

Ch
Review №31

Great service!

Information
10 Photos
31 Comments
4.4 Rating
  • Address:320 Columbus Rd, Athens, OH 45701, United States
  • Phone:+1 740-593-6885
Categories
  • Auto body shop
  • Auto repair shop
  • Auto restoration service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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