Theres a limit to what they can do but its all done quickly and well

Not only did they forget to save my appt that I made two weeks ago, but they kicked me out of the store in the cold due to covid even though I was about to spend $430 with them. Took my money to a local person that let me wait inside the store. Lesson here is, take covid hysteria over the top and lose money. Nobody wants to deal with that kind of paranoia.

Slow, incomplete service....but cheapest oil change around

I absolutely hate having to wait at Walmart. I went one evening and they said that they did not have enough staff to come back the next day which I did I waited 2 hours while they checked my tire. There was a bubble on the outside wall and the tire was going flat. I had to ask the personnel what they found out with my tire after waiting that long. The young man who actually worked on my tire brought my keys and sheet back into the area behind the cash register and only told me that the paperwork was in the process of being finished as he walked back into the working area. The man who checked me out at the register that night was not going to say anything either. I asked him what was found. He scanned over the paperwork and said apparently they didnt see anything wrong. I was glad that I looked at my tires before they worked on them . I had to go back in to the young man who was blowing me off and ask to have my valve stem cap replaced ! I mean really come on Walmart ! The next day my tire was still low on air, granted this was a brand new tire as of May. So I went back to Walmart where staff were just standing around smoking cigarettes and talking outside the automotive department. So I went up to them and I spoke with a lady who I believe was the automotive department manager She told me to go ahead and bring the vehicle back the next day. She and another employee were having a discussion as to whether or not my road hazard warranty would cover the damaged tire or not. She approved that I could bring the tire and vehicle back in and they would replace it and I would get credit on my tire that had a bubble on the sidewall because of all the tread that remained. However this was another at least two hour minimum wait time. Im very sensitive to smells which cause migraines. I ended up with a nasty migraine after dealing with all of this that should have been taken care of the first time. And now I look at my tire with the pictures that Im posting and it still looks like my tire is running low on air. If I didnt have road hazard warranty on those tires I would definitely take my vehicle elsewhere for service. I have also told them multiple times that since I am divorced that I want my ex husbands name removed off of my vehicle account, yet they continue to bring his name up every time. I dont understand the issue with that Ive been to two different Walmarts Topeka and Atchison and have asked them to remove his name and his name is still there. They need to work on their customer service!

Came in for new tires and oil change. The service writers have no knowledge on automotive technologies. Who offers new tires with an option to balance after mounting and dont know the difference between all season and performance tires? No clue on inventory. Says they have 5 tires but only have 2. Ok fine do 2. 2.5 hrs later only my hood has been opened! I only had 1 oil change in front of me. Asked the service writer whats going on and he tells me there is only 1 guy under the cars draining the oil. Apparently it takes 2.5 hrs to drain 2 cars. Funny that the other 3 techs were just talking and eating pizza in the corner when 1 of them admitted they were off break a hour ago. Had them finish oil change and left without tires. Funny though I got charged $3 for tire hauling fee when they didnt even change them. RUN from this place.

Great, friendly, professional services

First oil change of the day, waited two and a half hours. I spent almost 2 hours of that time sitting in the waiting area looking at my vehicle with the hood open, only being touched by someone checking the wipers. When I finally asked the manager about it, one of the service guys yelled WERE WORKING ON IT! You know, because it takes 2 hours for oil to drain...This place is horrible, ridiculous, and completely inefficient. I realize its first come first served and I know to expect a wait at Walmart, but I was first oil change. There was a man there before me getting all of his tires changed, but at least one of the other 4 technicians there couldnt handle an oil change?! Ill never, ever, everrrr get an oil change here again.

Waited 4 hours to get one tire on that I brought in and they definitely were not busy

I get that everyone has a bad day but some of the staff were a bit overly rude

They do good work,. Sometimes they are swamped and it takes a while for your service to get done

2 1/2 hours to get a tire changed.

Worst customer service ever.

Good service

Always slow

Slow

Had an appointment at 9am to get 2 tires put on..Went up to the desk at 945 to check on how long before they were done just to be told they couldnt do the tires because my window wont roll down..No one bothered to tell me this the whole hour I waited for my car and yes I was there waiting right in front of all the workers at the desk and not 1 word to me until I asked