TRUE NEIGHBORS! I bought a product that I had lost in a storm a week later. Gibbs made good with a store credit. Friendly, helpful, knowledgeable staff that know that its not how much you spend, but how often. THATS how you run a business! Im going to be shopping here every time I need supplies.

They are always so happy to help! Super friendly!

Love this place. The employees are very good with helping you find what you need. In at out in less than 5 minutes. Very kind people.

Celia is a rude woman and would not help me with a refund. Don’t buy anything here if there is a chance you have to return it

Great place to shop and awesome customer service!

Quality service and product selection. Very pleased 😀

Nice but could use a larger selection.

Been going there for years and the people are like family . You couldnt meet a better bunch of people

I never go to any other Hardware store. Wonderful experience every single time.

Always helpful and they had everything I needed

Another great transaction at Gibbs! Ive been looking for a dolmar gas can online thinking no one would have them locally. Picked one up today for the same price as online without the shipping!

Always got what I need

Fantastic customer service! We had keys made and they fit perfectly! We have an autistic son that is obsessed with keys! The sweet lady gave us an entire bag of old useless keys, for our Billy. Its great to know there is such kind people left in this world! She certainly made a handicapped boy extremely happy! Oh The Simple Pleasures in life

Always super friendly n helpful !

Fast, Friendly Service.

Very helpful, friendly staff who are very knowledgeable. This should be our first stop.

Very helpful with all your questions

This place is great. The people are so nice and they help you with anything you need

These guys get it. Customer service cannot be topped. Ive never been to another establishment where the staff is so immediate to tend to whatever you need, and knowledgeable about their products and the projects you need help with.You will certainly not find this kind of service at the big box chain hardware stores around town.Gibbs is locally owned and operated; they are highly active in supporting our community, and provide an excellent product for the people of Ashland.

Staff are so helpful and knowledgeable on items in the store. Prices are very good and they have pretty much everything you need from nuts, bolts, and screws to paint, primers, and wood stains

Great service and good selections.

I like going to Gibbs Hardware they are very nice people its like a little Hometown Hardware. Plus the employees are extremely nice and very helpful anytime that youre in the store. Always feel very welcome there.

Very kind, cordial and helpful.

Very helpful associates, great selection, Gibbs is a good hardware store!

Great hardware store! Service far beyond any other hardware store including Lowes and Home Depot. Highly recommended.

Overpriced and under stocked, but the only place downtown to get standard tools.

They are always ready to help you. Very nice staff

In stock, and great customer serviceas always!!

Always have the best attitude, very helpful!

When a need anything quickly I drop into Gibbs hardware. They also have items that other hardware stores dont have.

Really helpful staff and a fair selection of materials and tools of course its a hardware store so you gonna a pay a nice price for things

Attentive and friendly service! I got what I needed and was out within 5 minutes. I love old style small hardware stores.

I love this place, you can get it all from here.

One of the best hardware stores in Ashland and the one in Grayson the people are great theyre really helpful I would recommend going there to anybody

Everytime I go there and need something they know right where to find it but they should tighten up a bit on product knowledge... Nevertheless its a pleasure to deal with Gibbs True Value and I will continue to use their services. Thank you

Great service and friendly environment if they dont have what you need you are too needy

I made a call talked to a very helpful person. He got everything I need for my project ready for me. I only had to go get it and pay of course.

The employees are very nice and help full they help with everything you ask

Super helpful employees who are also knowledgeable about the products they sell. Cant ask for much more in a hardware store.

Great customer service ! Very reasonable prices too. Only place in town that carries what ya need.

Always helpful.First stop when we need something.

Has a wide variety of stuff at reasonable prices & a friendly environment. Thank You.

Very knowledgeable staff always willing to help.

Best customer service Ive seen.

Very nice folks

Great personnel and service

Friendly staff. Big variety of products.

They are very helpful

Excellent service, as always!

Expensive

Very helpful

Great service