Incredibly helpful, kind and thoughtful staff. These folks got me and my tiny business through the pandemic. I placed orders on their website and they made sure I had everything I needed and always called to confirm my order and answer questions.Don’t be dissuaded by the curt reviews, Earth Guild and it’s staff are a treasure.Can’t wait to shop in person again and looking forward to sourcing my supplies here for years to come.

Beautiful merchandise. Horribly rude and inattentive staff/owner. They make no attempt at eye contact or any other effort at hospitality. Ive had merchandise in my hand, ready to buy, while the woman simply walked away to do something and left me standing at the counter. I left the merchandise on the counter and walked out. I dont intend to buy anything from them in the future. I doubt they care.

Dont be put off if one of the people there sees you at the door and growls do you have an appointment!? You dont need one if they arent full and these days they often arent full. Great selection of craft supplies that you wont find in big box stores

We were glad to see their safety precautions, though that included limits on the number of shoppers in the store, and a 30-minute time limit. All the usual supplies, books, equipment, etc appear to be available on the shelves, and the manager is helpful with answering questions. Great place to go for multiple inspirations and finding experts!

High quality products eith a knowledgeable staff. Located in the heart of downtown Asheville.

Extremely rude lady behind the counter. Do not recommend.

Had everything I needed for a knitting project and then some! The store is very well-organized and the staff was very helpful and friendly. I was pleasantly surprised to see Folkwear Patterns for sale and cant wait to go back and pick some up soon.Ive since beem back for stetcher bars when Cheap Joes was sold out of certain sizes, though what they currently have on hand is all thats left since they no longer have a supplier.

I visited about a year about before the virus. I came in, and the owner greeted me warmly, but stayed at the counter reading, and let me wander around and get my feet under me. It is a cool store, and I appreciated her not feeling a need to pounce on me when I walked in. I also didnt touch the fibers or yarns though. We joked about the looms. I still love the joke she made. She leaned in and said, the secret of weaving is, never EVER give your 1st piece to your mother. You will get better, but she will never get rid of it! I could have howled laughing because to this day my mother has the most sad woven cloth I made 10 years ago on her table like it is the finest table runner. She answered my questions about spinning. She gave me recommendations about wool, and about processing some wool I already had (a process mind you she made no money explaining to me!) And all of this happened shortly before closing.Children like to look by touching things. The spinning fibers look soft, and the drop spindles look like PERFECT swords. But many of the things in the store are expensive, like the looms, and are made with great care, like the wool. If people are handling the yarn, and especially the carded wool, it will get oily and ruined quickly. There are just some stores that kids have to know they cannot handle things in. If she has to be a little stern to get that message across, I see no issue with that. I am sure they get a lot of foot traffic in downtown asheville and she has to protect her products from getting dingy from frequent handling.

If youre looking for yarn and craft materials oh, this is the best in the southeast North Carolina. Staff is wonderfully helpful and so many different things to look at Define reasons you have to buy things you didnt even know you needed. Besides, some of the best restaurants in Asheville are right around the corner.

This is a great store to source high end yarns and looks as well as craft books and even historical clothing patterns. Staff is really knowledgeable and quick to help. Prices are a little high but so is the quality of the products.

Earth Guild is a leader in quality craft materials and education. I have been going to Earth Guild for decades and always receive excellent customer service and supplies. I am so grateful for Earth Guild!

Oh! So many hobbies and all the supplies in one place. Went in for cotton dye and saw so many other things I need to try. One day. Great prices. Lovely customer service. Bad for my budget.

A delightful place to buy quality craft supplies for yarn crafts, leatherwork, sketching, basket weaving, and Folkwear sewing patterns! Theyve got tons of instructional craft books and other craft goodies. Theyre always pleasant and happy to help you find whatever you may need!

Hate to leave this review but I have been in numerous times. First time they were wonderful and we even had our children with us. Second time it was a few months later and we were treated gruffly, no worries bad day. Back a few months later with no children and they were absolutely horrible. I left crying. Went back again with no children 10min before closing and was told I could not make a purchase because they were already close. I left and tried to come back the next day. My children are around looms and wheels, they know how to behave. They dont run or grab stuff when there. They may point and ask questions but not destructive before they stepped in the store they were accused of breaking something the day before (I went without children). My husband held them outside the whole time I was being accused of stealing (I had not even touched an item yet), I just left. Sad because this store is actually amazing and full of wonderful stuff.

They missed a big sale today because they were rude to my niece and nephew. My niece (age 10) is perfectly capable of browsing this kind of shop without doing any damage, but the woman working there felt it was necessary to follow her around, ask if she was buying anything, and make an unnecessary comment about her touching things. This is a HANDCRAFTING SHOP the things she was touching are meant to be touched! My nephew (age 4) picked up a sturdy wooden comb which my sister promptly had him put back down. The woman came and hovered behind us and made another comment about the kids touching things. If you dont want kids in the shop say goodbye to the next generation of crafters!

Went in to the store after admiring their plants in the window to see if they were for sale. The woman behind the counter, without looking up from her newspaper to make eye contact, was very rude/ nasty to us about them not being for sale. Take it as a compliment that people admire and want to purchase your plants, lady.From other reviews on here it seems aditude and and customer service is a struggle for them.

By appointment only :(

I love what they have and if the staff are in the right mood they can be very helpful. After spending a lot of money in the store yesterday, I went back because I was thinking about purchasing a couple of other things. I asked a question about something they have in the store and overheard one staff person talking with another in a very snarky way. Sorry for asking about something you have that I might want to purchase. I wonder how long they will stay in business with that attitude.

Finally a craft store welcoming enough for crafts ignored by the Big Craft Industry: leatherworking, woodworking, basket weaving. Expansive collection of tools at reasonable prices.

The staff is very friendly and the store has a very large selection of raw crafting tools and materials.

This place is our idea of Craft heaven ! We were on a walk around downtown and as soon as my wife saw it, she darted in and was instantly smitten ! The range of product is amazing, even I found items for my woodworking craft that I could not get back home. My wife is a mad keen Felter, so the wools and all of the other fabric items held her attention in thrall. We left with armfuls of product, hoping that customs would be kind and let us bring them back home ! Staff were great, we visited twice, happy to do so.

This is an incredible store_I live in a remote area, so a place like this is unheard of. Ive never seen so many supplies for fiber arts in one place.. Not only that, they have supplies for other art forms as well. They even have clay! It was worth braving the downtown for sure. We stopped there following the Yarn Trail.

Forget the bad reviews and listen to me. I just came from Earth Guild and Im elated with my experience. Blair was amazing, the real deal and helped me so much. Not only did she donate yarn for my animal welfare project, knitting warm blankets for animals in need but also spent an hour helping me with a sweater I had started over 20 years ago and stopped due to one reason or another. It was an amazing experience and they are down to earth. If you want sugar coating then go to babysitter. If you want real and sound advice and help better come here. I cant say enough about Earth Guild and its staff. Thank you Blair. I will be back. Beth💖😉🎉

My husband and I went here a few years ago. Id just begun knitting and wanted to look at some high end yarns. When I went to check out, the cashier stared at me and the credit card. She questioned my identity. She literally asked me if the signature on the credit card I handed her was really mine. She asked to see my drivers license and when I gave it to her she studied it, studied me, studied the card, and then said that the signatures didnt match and asked me why. Really?? Sorry, but my signature is sloppy and always looks a bit different each time I write it. Anyway, she made me feel like a criminal and all I was trying to do was purchase about $30 worth of yarn. I will never step foot in that store again. I left there feeling so abused for no reason other than wanting to try a nice yarn and support a local business. If you decide to go, be prepared to be treated poorly.

I was able to find some weaving tools that I needed, priced comparably to online retailers. I prefer spending my $$$ locally if possible, so Ill be back. Store employee was helpful and pleasant. Interesting store!

Terrible customer service. Generally terrible attitude toward me and my family. I’m a local and a general manager of a large business in the area and I am big into leatherwork and bead work. Such a bad experience I will never buy anything here again. Not worth it! Don’t ruin your trip downtown by going in here. All the negative reviews before my mine are spot on !

I love this store. The staff was extremely knowledgeable, friendly and even talkative. I love the selection. They seem to have everything Ive ever wanted to play with; fiber, yarn, clay, embroidery, etc.While I was there, 2 people sat down and started reading some of the books that are for sale. The staff wasnt very happy about that. People who want to browse their books and take pictures of things should understand, this is a STORE, not a LIBRARY! However, the staff treated them very politely. More so than I would have.

I love this shop! There is such a variety of goodies here, its a crafters paradise. The staff is very friendly and helpful.

Excellent selection and decent prices. Not very friendly nor helpful staff. They will usually at least tell you where something is, though.

Great supply place for any handmade craft tradition. Weaving, spinning, looms, yarn, wood carving, stone carving, basket making, clay, and much much more. Prices are what you would expect for a trendy town.

Do not go here if you expect respect and good service! Went in here to buy some wool and the old man and woman working behind the counter had a very loud, very rude conversation about my ass and how I had a nice butt but I shouldn’t be wearing such short shorts. I left without buying what I needed and I will never be returning because I don’t know about you, but I expect to be able to shop for yarn without being objectified and harassed :)

My wife shops here occasionally to get crafting things she needs, but the employees are incredibly rude. It makes no sense. If you have a small curious child, best to have them in a stroller or not bring them at all, you will be scolded and scoffed at. (Im not talking crazy destructive behavior, just a kid being curious and picking up a ball of yarn or something). Its a shame they arent more hospitable to the people keeping them in business.

These guys cover a bit of everything on the crafty side. From loom shuttles, to beads, to woodcarving materials, these folks run the gamut. And if they dont have exactly what you are looking for their staff is pretty knowledgable and came help you figure out how to get it or a better way to do it.

My friends and I visited this store looking around. An older woman came over and made certain that we understood that the hat and scarf that was on display were not for sale. She was not a pleasant person. A few minutes later, one of our group asked her how much the looms cost. Her answer was ... I dont have all of the prices memorized...I have no idea... She could not have been more rude. I cut the conversation short and encouraged all in our group to leave. What a rude woman! Obviously, they dont need the business, so lets just not go there.... . Perhaps another business that appreciates patrons will one day occupy this space in beautiful downtown Asheville.

Amazing place with a variety of craft supplies specializing in fiber art.

Really great selection for specialty craft and fine art supplies/tools. Staff is generally kind, though some can occasionally be a little quick to assume you dont already have an understanding of the materials.

I do agree with others about the rude owners. I have shopped here a few times and have had mixed experience with the rudeness of the owners. As for them keeping an eye on wild children running around and destroying there property, I agree with them. Parents need to keep their children under control. Its not WalMart. But, the staff could be a bit friendlier to their customers. As others have mentioned, I had the same experience with them on the credit card issue. They really dont want to take cards, but dont have much choice in this day and age. They need to suck it up and understand that it is a cost of doing business now days. They do have a good selection of items that are difficult to find locally though.

So polite and knowledgeable. Fair prices.

One of Ashevilles something for crafty people stores. I have been a customer for many years and have purchased looms, spinning wheels, dye, yarn and books plus various other small items. I am not sure why but in the past few years they have become less customer friendly, more about money and less about customer service. Sadly I shop there less now.

Fabulous craft and art supplies~ leather, fiber arts, paints, so much to explore! quirky cool, with some art for sale as well

Have no idea what that one star review is talking about. Everyone is helpful and good natured. For someone who doesnt weave but shops for one who does, its nice to have such a selection and help.

The owner is incredibly rude!!! I was at the store this past Friday with my family, craft stores are my favorite and the store is actually quite lovely inside. They did not greet or acknowledge our presence, that is until the woman working there decided to rudely and publicly reprimand my 8 year old stepson for simply looking at a spool of thread. He wasn’t taking everything off the shelf or messing up their displays, he had one spool of thread in his hand and was just looking at it while right next to us. It was absolutely rude and embarrassing and I was in total shock over the way this woman spoke to a child. You would think a store of this nature would encourage a little curiosity and creativity from children. Instead the only interaction we had from this owner was for her to yell at a child for touching a spool of thread while standing quietly next to his parents. This level of rudeness and lack of professionalism has bothered me for a few days now so I figured the public should know what they are getting into before entering this unprofessional establishment

I like this store so much! Great choice of stuff for craft and handmade.

Beautiful store filled with weaving and yarn spinning items and other crafters items.

I have traveled to Earth Guild and made purchases from Earth Guild in the past ---- however my recent attempts to order on line were not successful. I ordered on 8/24 and received the expected order # and indications a followup email will provide details. Here on 9/20 (4 weeks later) and requests for updates or delivery estimates or final charges seem to be falling on deaf ears.Experiences when in the actual store were without issue --- however just a caution when ordering on line. I received no response no product --- what a shame but lesson learned. I cancelled my order.

Friendly staff and great selection of crafting products. Prices are reasonable.

Great selection of traditional craft supplies for weaving, spinning, basket weaving, Kumi, and knitting. Their yarns for weaving are wonderful.

Beautiful, high quality materials. A must for fiber artists. I visit every time I come to Asheville.

Good variety of books and tools but the rude lady working there makes the experience of this store not worth it. Go elsewhere. She was pretentious and treated me like a stupid child when i was checking out with a card and insinuated i didnt have the money to pay. Give someone more humble and friendlier your dollars.

Great store with a quirky, but charming, owner. She specializes in weaving supplies, but theres plenty else for every type of maker.

I travel from Florida to Asheville, and visit this shop each time. Cant get enough of it. I am a fiber artist and instructor, and love the variety of rovings, weaving supplies, and dyes, etc. I always have a good experience, and have received good responses to my (sometimes) dumb questions. To those who want to bring children, please keep them by the hand or leave them with a friend to go for a walk while you shop. Their tactile experience can be at home, after you have made a purchase and taken it home for them to play with. I love kids, but keep in mind that sticky hands can compromise fine, expensive fibers!

Awesome craft store, yarn raw and processed, spinning wheels, basket making materials, lots of great craft items

Ive been into the store about three times now. Once, on a weekday. Never treated anything but sweetly. A calm atmosphere but probably not a place for your littles to wander freely. Its a grown up kind of store with things you might not want them handling.Excellent selection and things I cant get anywhere else locally. Asheville trips are a luxury for us as its a 3 hour trip both ways. This store always makes it worth the trip.

They have everything you need to make things! Wonderful selection, inspiring tools!

Fantastic items used for making wonderful crafts.

We were looking at some yarn that my girlfriend was excited to potentially make into a blanket and an old woman approached and made extremely condescending remarks about our decisions. I’m not willing to give a place business when the employees insults their customers.

Handmade stuff is nice.

Wide selection. Helpful staff

I really appreciate the level of expertise in this store and being able to find everything I want to play with in one magical place. They are always nice to me!

They could have more fibershed high quality local yarns, but they’re a cool store with great crafting equipment. Like a next level Johanne’s.

Great selection of textile craft supplies, equipment, and books.

Perfect place to shop for fine craftsmen.

Horrible Customer Service!!! I was so excited to visit and purchase items from this shop. Every question I asked was responded with discourtesy! 2019 and still the color of your skin matters in how youre treated.

Such a FUN source for lots of supplies!

Great to have a local source of weaving, dying, knotting, kumihimo, etc. fibers and equipment. Their expertise in these fields has always been of great value to me.

Wide selection of good quality craft products but the ill mannered woman that runs the place was so rude & treated me with such disrespect that that I was furious when I left that store! I know that anyone can have a bad day so I went back a second time only to be treated worse than the first time.! I will not go back for more abuse. Thankfully she doesnt have the only craft store around!! I give the place a negative ten!

Great store for the crafty at heart! Great selection.

Nice, knowledgeable staff. Has a good variety of what I needed.

Props to the owners for restoring the 1930s facade upon thier acquisition of the property. Lovely selection, sales woman was engaging though had an unleasant superiority complex.

One of my favorite places in asheville. they carry stuff you cant find elsewhere.

Great place to buy quality craft supplies

Fantastic display of Fossils, Crystals, and rare earth Stones!!!!

Poor customer service. the main woman treats kids like gremlins

Good info on products on the phone and in store

Great shop with interesting wares. Friendly people.

Perfect

Lovely local store, helpful owners.

Great fun for the fiber artist or creator.

My closest LYS. Thank you!

Great little craft store.

I have been in several times, and while they certainly know their stuff, they are prickly with the customers. I got a bunch of attitude for asking a few questions. This is one of the few weaving suppliers in NC, otherwise, I doubt theyd still be in business. I go there anyway, but I dont go expecting help.

UNBELIEVABLY RUDE!!!! I seriously dont see how this place is in business with how they talk to customers. There are plenty of other places to get the same supplies. I will never set foot in that shop again!!!!!

Great selection of good for hand crafts

Beautiful Store and Amazing Staff

One of my wifes favorite places!

You need special stuff to make special stuff?? they have it!

Great selection and helpful books

Almost bought some yarn, but the woman that worked there was incredibly rude. Never going back.

This store is all about crafts. Their target demographic is so specific that me nor any of my friends had any place in this store

Not much of anything for me

Very poor customer service, or none at all. The selection is not even that good compared to the other yarn shops around.

Love this store and the people

They carry some sizes of knitting needles that are pretty hard to find.

Wonderful!

Found what i needed, staff is reserved

Good

Very friendly

AWESOME!!!