Front desk person was terrible 😡

I contacted BFS Asheville about getting some insulation installed in my basement/crawlspace. I was told a month ago that they would set up a time in a couple of days to give me an estimate. Still no call. If they had taken the time to actually talk with me they would know that Im actually a builder with several projects within five miles of their store. If this is the professionalism and courtesy they give to someone who they think is a homeowner with a small project it must also be the same treatment that you would receive using them as a supplier and subcontractor.

All your building supply needs. Great customer service!

The insulation guys are awesome they know there stuff

They botched my initial order. The full order was not ready at pickup. After acknowledging the inconvenience involved in having to make a return trip, Sherry hung up on me stating they were to busy. Funny, I thought as a paying customer, my concerns are part of their business and them being busy. They charged my credit card full price despite not providing the full order. They refused to give me a discount for the inconvenience of having to make a second trip.

Trying to buy a product that was specified to me as available from my local distributor by the manufacturer as BFS Asheville. Starting with the counter salesman, all I got was reasons why he could not help: too busy, not familiar with the product, I did not have an open account with them, and transferred to a voicemail when I said I may open an account if he can get the items, they cannot special order on less than $500 before it is known how much the product costs, and his statement that he didnt even know how to begin when I offered the phone number of the manufacturer for the item. Called back after the voicemail transfer to no one and asked for store manager - he defended his salesman and I said couldnt you look into getting the product for me and call back. He took my name and number then proceeded to tell me that the quantity I needed would not meet their minimum order $ (again before looking into the price). This company is not willing to help anyone unless they buy large commercial quantities. Very unprofessional and rude!

Helpful professional customer service. Yard workers are helpful but almost always busy.

If you need lumber in Asheville Builders First Source is you first and only choice, They have the best lumber at the best prices. The service is second to none. Make sure when you go there to ask for Antonio

Good service, delivery is available with very capable drivers, good competitive prices on building materials. Whether you need one board or a house package, BFS can get you what you need.

Has some of the best grade lumber in town you might pay a tad more but way better quality that Lowes or home depot

They close at 4 not 5.

Great lumber selection, window & door department.

I sent my plans to Wilson at Builders first source on Feb 15 in hopes of a quote for roof trusses. I reached on March 18th and was told, by Wilson, that Id have the quote at the end of the day. It is now March 22cnd and I still dont have a quote. I built a house 5 years ago and it was a similar story with the window guy.

Had a delicious cuban pannini!

Great place, great lumber, great people!

These folks know their stuff for sure, oh wait I work there.

Excellent service

Good prices

Way to over priced