While coming back home during a recent vacation my family car decided to show the dreaded check engine light along with a few other warning lights.We called Import Concepts II and they said they would wait for me to get there, even though I was 30 min out, and it was 45 min until closing.Once we arrived Brandon and Tim went to work and did an in-depth diagnostic and check-up where they cleared the codes and got us on our way. They were fast and efficient and very affordable to a family traveling through.If I lived here they would be the only shop to work on my Hondas.They were also very hospitable to my family of five, three dogs and one ferret.They were awesome.

Always great service here. My 2007 Honda pilot has 335,000 miles on it thanks mostly to the good care Ted and the group have given it over the years. From oil changes to major work this is the only place I trust.

Weve been going to this repair shop with our Honda Element 2004 for years. Price is fairly decent and workmanship is exceptional. Plus theyre super nice people. Highly recommended. And they also now work on any cars.

I’d give more than 5 stars if I could. I have a 2009 Fit and they are the only people that have serviced it. They are honest, trustworthy, do not try to take advantage of you and do great work. This time I was told “ we could sell you a $1,000 steering column but you really just need a new battery!” Highly recommend them

I always take my 99 CR-V here for just about everything. Very friendly and helpful. I recommend anyone with a Honda or Acura to take your car here. It can be a bit pricey, but its WELL worth it. Ive never had any problems with them or the work they do. Very honest and reliable!

Quick to help with diagnostics. I pulled in right off the road and asked for help figuring out what a sound was with my MDX Acura. They were courteous and very helpful. They had someone ride with me within 10 minutes and give me an idea of what the problem is. I am going to have major service done with them along with replacing my timing belt spark plugs and checking for ball bearings replacement.

Ted was great. A/C needed charging and I am good to go! Great service!

This is the best place to go for car maintenance for Hondas and Accura. Ted and staff really care about the safety of my car and I am always happy with the service!!! Very friendly staff!!! I highly recommend them!!! Nancy

Excellent service,quality repair work. I have been going there for 6 years. Far better than service at dealership

Excellent service. Nice staff and reasonable pricing! I will always come here first for services on my honda

Amazing place stayed past closing to help diagnose a problem that we could not figure out and didnt even make it out to be a big deal. They were honest, fair and helpful.

I came in because I was visiting on vacation and my lower shielding came loose. They fixed me up much faster than I anticipated and got me back on the road immediately. The staff were very friendly and professional!

Great service and a reasonable rate.

Awesome service! they were able to get us in and out super quick without breaking the bank.

I’ve owned Honda automobiles for almost 25 years. This place was recommended to me by some coworkers many years ago and I’ve recommended them to several others since. They’ve always been honest and have done top notch maintenance and repair work. They saved me money after I took a car to the local dealer to have a recall item repaired a few years ago. Dealership service department then gave me a laundry list of other items that they said I needed - including new brakes. I declined those repairs and promptly took it to Import Concepts. They took my car back, looked it over, and told me it needed nothing. They did this for no charge. They knew the local dealership had tried to scam me.A trusted mechanic is gold!

Great place to have your car worked on. Very honest and fairly priced.

I highly recommend this place to anyone looking for reliable service for your Honda or Acura. Brandon was a huge help and you could tell they really put the customers first.

This is a great shop with honest and very friendly knowledgeable people. They get your car in and out in no time youre the only ones out there touch my Acura.

Very pleased. Seem reasonable and are very attentive.

Wonderful service! Very polite and great prices. If you have a foreign car or even a Chevy or Ford they got you covered. They understand customer service! Highly recommend.

I really appreciate your help with my HRV, and keeping me safe on the road. After Apple Tree tried to gouge my eyes out and rip me off to pay for repairs that were already done that were not needed, instead of taking care of the real issue at hand with my tie-rod ends needing to be replaced. It a relief to know that I can trust to bring my car to you guys for any and all service that is needed on it. Your prices were fair, and love that you guys are honest unlike a lot of places. Definitely 5 stars in my book. Hope you guys have an awesome year!

Very knowledgeable, efficient service. Great guys. 😇

I appreciate their honesty and helpfuless.

Had a dead tailgate switch on my 2016 Honda HR-V. I tried calling the local Honda dealer who told me the earliest they could get me in was 2 weeks out and estimated the repair at $400. I called Import Concepts 2 and they got me in the same day, made a temporary repair so the the car was usable until the part came in. Part came to their shop over the weekend and by Monday morning, it was fixed. For HALF of what the dealer quoted me. They were extremely friendly, super helpful, and very knowledgeable.If you have a Honda that is no longer under warranty, and you are still using the dealer for service instead of these guys, you are missing out on a much more pleasant (and less expensive) experience. HIGHLY recommended.

Havent been in a while because if you take proper care of your Honda you wont require their help very often. When I needed them they were fast, with fair prices, and I never had a problem with their work, but if a car repair shop is gonna get 5 starts from me they will have to be extraordinary, but these guys were the best in town last time I did my homework and used them on a few Accords over the years.

Absolutely the best experience...every time. I have a Ridgeline and Fit. These guys not only know their stuff, but they also treat you like you are family. They have been able to diagnose issues quickly and make suggestions to help me keep my repair costs down. I can easily recommend them to anyone looking to get honest and affordable service done on their Honda. I am definitely a customer for life.

Phenomenal service at a reasonable price from friendly, competent staff!Highly recommend. I pulled in to this Accurate and Honda service shop only an hour before their closing time on a Friday evening with an emergency repair. They saw me as quickly as possible, despite being busy, analyzed the problem efficently, explained and showed me what the issue was and repaired it in 30 min on the spot even though it was, by then, well after closing time. I couldnt speak more highly of them. Life savers!

I have used this shop several times with excellent outcomes every time. They are thorough, fair, honest, efficient and know what they are doing. I have never once felt like they tried to upsell me unnecessary services and the prices are fair. I like it that they use OEM parts. They are the best shop I have ever used for service on my Honda and have played an important part in getting our van to a quarter million reliable miles, with likely many more to come.

They were all of the above and then some!! This will be my go to place from now on!! I highly recommend you try them out.

Very knowledgable guys. Explained everything I needed with options. Helped with towing service and charged a very low rate. Interactive and great customer service.

These guys deserve a shout out for taking such good and quick care of my Honda and myself. I work extra this week, so when I noticed the check engine light was on, I was nervous about not having my car for a few days. Upon being referred, I dropped it with these guys and they had it ready the next day, not to mention they were so polite and knowledgeable, and affordable! I will be returning! (just hopefully not too soon :) ) thank you for making car maintenance easy on me!

Great experience. Definitely will be coming back. Office staff was very professional and friendly. Explanation was given in terms we could understand. Prompt service. They kept us in the loop and resolved our issue. All that at an affordable price. Highly recommended.

Great experience working these guys. I explained my issues to James one of their master tech and he made recommends which help me make my final decision. Which was to replace my existing motor with a low mileage used motor. Once engine was received they were able to complete the engine swap in two days. Would recommend them to anyone in need of Honda/Acura service.

Best mechanic shop Ive ever been to. Everyone there is an expert at what they do and they are extremely friendly, even to someone like me!Do not balk at their rates - you do actually get what you pay for here. They are not the cheapest shop in town, but you should not expect that. Youre getting better service than anyone for the price.If you own a Honda, you owe it to your car and yourself to go here for everything, including basic maintenance like oil changes and tire rotation.Avoid Apple Tree at all cost.

Weve been getting our car serviced here for 9 years and the service is always HONEST, fair, timely, and professional. Every employee is so friendly and takes the time to get to know you and your car. They are honest and the prices are very reasonable. I plan to always have a Honda and use this business. HIGHLY recommend.

Always take good care of my Fit.

I was referred to Import Concepts by my friend Michael Middleton and I’m very happy that I brought my car to them. Very honest people. Fast repair and reasonable rates! I will never go to the Honda Dealer again! They are my go to guys now! Oh and the office lady is very sweet and profession!

Ted was awesome with fixing our broken door! We were on vacation and Ted dropped everything to get us back on the road. Would highly recommend Import Concepts! Super nice person and very knowledgeable!

Fast. Friendly. They gave me a free diagnosis and I learned a lot. Nice folks. Highly recommend. I felt bad NOT giving them money. Lol.

Amazingly quick service! I had an issue with my battery, which was still being drawn on even when the car was turned off. Every morning, it had to be jump-started. The general car shop I went to first couldnt solve it, and they sent me to the dealership (saying only the dealer had access to what needed to be fixed). Apple Tree couldnt even look at my car for another 9 calendar days, so I called Import Concepts. I dropped in the next morning and explained what I was told at the other place. Ted and a couple other technicians checked out my van, and solved the problem within 5 minutes. It was a small (and inexpensive) part that needed to be replaced, and they didnt even charge me for time/labor. I feel very fortunate to find a place that wont price-gouge at every given opportunity; my wife & I have already said were going back to them for any future issues that might come up. Thank you, Ted!

I recently bought a used 2005 acura MDX and took it to the guys at Import Concepts for a timing belt. They did a complete and thorough check of the vehicle and made some recommendations on what needed to be done at 149k miles some of which they said could probably wait. They not only did some of the repairs, but the cost was way less than the dealers charge. It was quick, and the communication was fantastic. I appreciate the good work!

I have never been disappointed by their service. They are honest, fair, dependable and take the time to explain things to you. I will never take my Fit anywhere else for service. They are a pleasure to do business with and do everything in their power to ensure customer satisfaction.

I was driving from Jacksonville to North Carolina and my AC went out. I first took it to another shop (not this one) and they filled it with Freon but did not know how to fix the problem. They charged me 150$ for the unneeded Freon and sent me on my way after telling me they would have to take the whole car apart to fix It Then I went to Import Concepts and they were so nice and helpful. They took me in without an appointment, looked at my car and gave me honest advice that was fair. I highly recommend them!

This garage is first class. New to the area and needed the switch for the rear hatch on my CRV fixed. Easy to work with made an appointment over the phone. They started on my car at the schedule time and fixed it right away.

Very courteous and professional. Didnt try to upsell me on anything.

Honest, friendly, and affordable. Won’t bring my honda anywhere else after discovering import concepts.

Love this place! The people that work here are awesome and know what they are doing. I just drop in with a problem and they take the time to look and diagnose. Never once have I felt taken average of! I will never go anywhere else as long as I live in NC.

I was pleased with the customer service and the work done on my 2009 Honda Civic. The staff is professional and respectful. They completed the work on my car for less than what a competitor was going to charge me. I will be taking my car back for everything from routine oil changes to repairs. Im glad I found this place!

Always good service and I trust them with my car. Trust.... a big deal! Thanks folks for providing owners an option outside of the dealership!

Though I didnt receive service from them, when I asked them for a quote on replacing my ignition system on my 2005 Civic Ex, they told me it was really expensive and recommended a locksmith. I wound up replacing it myself and calling the locksmith to key in my new keys and saved over $500 bucks. They really impressed me with their honesty, and I plan to do business with them in the future.

Great people here you will love their work

Im from Vancouver, Canada and presently on a 2 month road trip. I needed a B12 service and hit a deer causing the washer tank to rupture. These guys were professional, courteous and sincere. I was impressed overall by their manner and run an excellent business.

Had excellent service from them. AC compressor was shot and had a leak in one of the hoses. Repaired my 2007 Ridgeline in a timely manner, price was reasonable. Would highly recommend them for Honda or Acura service👍

This company would not allow me to get a second diagnosis on my vehicle. They refused to tell me again what the estimate was when I told them I wanted to consult someone else. They refused to listen to my concerns. The provided terrible customer service where they didn’t recognize my needs to be sure I am getting the best service and care for my vehicle. Not to mention the person on the phone was angry with me for asking a simple question. I know car mechanics do not treat men this way. They just try to push around women who are just trying to not get ripped off.

It was finally time to have some maintenance done on my Honda. The reviews for the local dealership were pretty bad, so I went here instead. Very glad I did. They took care of my laundry list of issues quickly and efficiently. Even better, they charged way less than I was expecting. Everyone was friendly and courteous. I cant recommend them highly enough. This is the only place Im taking my car from now on.

I am impressed with the service here. I had them work on my wifes MDX and my old CL. The mechanics are top notch.Update November 2019 - Dropped off the MDX for a slow battery drain, they replaced the battery and it runs like new. Theyll never overcharge you for a repair. Great folks.

Great service and the mechanics actually know what they are doing, loved it. One and only shop I trust to work on my si.

Had an emergency leaking tire ... great service even found a good used tire 1 mile away. Great service and no over charging

We had trouble with starting our Honda Odyssey. The staff was responsive, fast and very nice to deal with. They helped to diagnose the problem and fix the issue. I would highly recommend this as a place to take your car for service. Excellent.

These guys are friendly, professional, and honest. Very fair prices considering the Honda certified parts used. A rare find this day and age.

Hands down the best experience I have ever had with car service. They are polite and professional. I will never take my Honda anywhere else.

Will definitely be returning here for any issues with my car in the future! Wonderful company and staff, very pleased with my experience.

Was it really worth it honda service center? When I walked in I asked if they were able to look up my insurance/warranty information because I thought they were connected to a dealership.I was informed that yes there would be no problem with this. Evidently I was misled because later I was slapped in the face with a bill.

I keep buying Hondas largely because of this service center! They are friendly, professional, affordable and honest! I cant imagine finding better!

I was experiencing crazy electrical issues, and brought in my car. Ted correctly diagnosed one issue without looking at the car, and then diagnosed the source - and fixed it - within 10 minutes. (Loose battery cables) No charge. A dishonest shop might have tried to sell me any number of things that I didnt need: a new cd/radio/clock module, battery, alternator. Instead, I drove home with newly tightened battery cables without dropping a dime. Thanks so much, Asheville Honda Acura Service (aka NOT the dalership)!

Been getting my Hondas cared for here for twenty years now. Went other places a time or two, always came back. Just cant do any better. The people are great, and they tell you the truth. What more can you ask?

Outstanding service on short notice. My vehicle was repaired the same day. Excellent customer service.

Our Honda Civic was having intermittent over heating problems on the way up to Asheville from Georgia and we were happy to find a mechanic that specialized on Hondas/Acuras that wasnt a dealership. Unfortunately when we brought the car in it wasnt over heating at the time so they were unable to find anything wrong. They did however check everything they could to try and figure it out. The customer service was excellent and when we need any other work done we will definitely bring our cars back.

In Bryson City on vacation, our Odyssey developed a transmission issue. These folks correctly assessed it over the phone and quickly fixed it on a Friday. I cant say enough about how accomodating they were to us.

Been taking all my Hondas to H/A S&P for years. TOP NOTCH outfit. Highly recommend these guys!!

Best Honda shop in the area hands down!

Ive had my 05 Pilot, 04 CRV, and 02 Accord serviced here and everything has been great! Friendly and proficient!!

20 years of service on my Honda. For my car they are the best. Polite, friendly, informative.

Good local shop.

This place is very reliable and the service is top notch.

Nice, honest people who dont overcharge like a dealership does.

I have used these folks for years very professional and great service .

Great service & everyone was professional & kind. they also run a shuttle service - just call ahead to coordinate times.

Ive been here a few times and each time I was met with great service and friendly people.

Great technicians and staff. By far the best Honda service in the area!

Weve been a Honda/Acura family for many years. When relocating to this area, I was surprised to find no Honda Dealership in Asheville, but soon discovered this gem of a Honda/Acura Shop. This place definitely exceeds all Honda Dealers Ive had experience with in every area when it comes to service. Im a car nut and always stay up to date with what the automotive world has to offer. Quality service is a definite consideration in purchasing a vehicle, and although weve considered other brands, the number one reason we stay with Honda is Fred, Denise, Ted and the rest of the staff here. Thank you!

I took my Honda Civic 2003 to check for gas smell I the car . I was told that I had to replace EVAP leaking parts and total estimate I was given $740. I took my car back for second opinion . They charge me $100 for their time . The second place I took for check up told me there is no leak in EVAP parts and it was electric fuel pump and total cost was $286 . They fixed it and no more gas smell . Asheville Honda and Acura Service is rip off .

Good people good prices and quick service times

They worked me in the day I called and solved my problem. I had gone to a chain brake place and basically thrown my money away, but these guys seem to know Hondas.

A very professional outfit. Ive been impressed so far with the quality and timeliness of their service (work so far: A/C clutch, Brakes, Sway bar bushings, Control arm)

Have had a great service there for 15 years. Both older Hondas ticking along with the help of these mechanics.

I didnt have an appointment. My car randomly broke down. I had a doctors appointment the next day. If you cancel that close to the appointment they get upset. They fixed the car, took payment over the phone, and let me pick up the phone after hours.

Awesome as always

Very nice people highly recommend them for Honda acura service

Best service Ive found anywhere !

Poor customer service. I took my car in twice to get an issue fixed, and at the third time, they informed me we cant fix it...you will have to take it to the dealership. Attitude, service from the reps, and how they treat their customers is very poor, and overall needs much improvement. How can I trust their work on my car if their service is not up to par. Will not recommend or take my car there again.

Helpful folks, especially in parts dept.

5 Star Service!

Quick and quality work.

Absolutely outstanding service.

Sadly, things have changed at here.