My husband and I had a wonderful experience with Jacob. He was professional, friendly, and very helpful. Jacob made our buying experience pleasurable. We had a few issues with the title of our trade in. Jacob went above and beyond to help us get that resolved. With our busy schedules, we didn’t have time to do all the leg work . Jacob did it for us! We will buy again and recommend Hyundai of Asheville to our family and friends.

Zach B was an absolute pleasure to work with. He helped me through all my needs and we negotiated a deal I thought was fair. Prices are higher everywhere I looked, but this is supply and demand, you are going to pay more for a car right now. My new car is already worth more than I paid for it. Keep up the good work Zach.

I will never work with another dealership again as long as Zach is here. He was so awesome and helpful, and I appreciate all of his hard work. I highly recommend Hyundai of Asheville, but more than anything I recommend working with Zach.

They do not communicate with you, and will leave you completely hanging. They are perfectly satisfied leaving you in the dark and stranded. I was patient and kind for a long time until I realized they were taking advantage of that. They will never give you a straight answer and I cannot recommend this place of business.

Jake Ritz is very helpful and fun. Go see him for all your car needs. He will give you the straight talk that some salespeople will not.

We bought a new Hyundai Sonata from Jake Ritz at Hyundai of Asheville and are very pleased with the car. We previously owned a Prius and liked it BUT the Sonata is so much bigger and gets the same high fuel milage. It is very comfortable and rides great. The sales and finance staff were great to work with. I defiantly would buy there again.

Jake Ritz really helped out and was extremely professional. Highly recommend going here and talking to him if you’re interested in buying a Hyundai, new or used!

I always look forward to my service calls at Hyundai of Asheville. It makes me feel good, in his busy world, to be greeted by my name when I walk through the door, and then what can I get you, a cup of coffee, a bottle of water, Make yourself comfortable until your car is ready. If there is anything you need, just let me know. Everyone is professional, yet friendly and caring. And I am talking about both the Service Department and the Sales Department.They are the best at Hyundai of Asheville

Ill start with a positive. Everyone we dealt with at the dealership was pleasant and well mannered. Thats about it for positives.My family and I purchased a 2021 Hyundai Tucson in April. We had to go through the dreaded good cop/bad cop routine of haggling a deal. Its annoying unless you look at it as a game - a game where the consumer is spending $1,000s of hard earned dollars for a vehicle. We came in at about MSRP for a basic, no frills Hyundai. OK. Fine. We felt good about that aspect of the deal. However, we were then hounded with multiple text messages, email and phone messages by the salesperson and dealership to leave a five star review. This was despite fact that we did not feel the transaction or our overall experience merited a five star review. In addition to the good cop/bad cop shenanigans, on delivery of the vehicle we were told they had washed and detailed the car, only to discover cookie crumbs under the drivers seat, and a most definitely not detailed out vehicle. Whatever. We laughed it off b/c in the grand scheme of things its not a life changer. However, we took the car in today for a complimentary maintenance. The invoice states (twice with three exclamation marks following each statement) that the service included a complimentary car wash and vacuum floor boards. Um...the car was neither washed, nor were the floor boards vacuumed. Ive attached a few photos. Granted it was off and on rainy today but its more than obvious that these two things were not done. Why this negative review? Because after all of the above we now have very little trust in this dealership. Fingers crossed the oil and filter were actually changed, tires rotated and the multi-point inspection were actually completed b/c after the above experiences this all comes into doubt. I get it. Some car dealerships have a well deserved reputation for being shady and unreliable, and sadly, Hyundai of Asheville ranks right there amongst these types of auto dealerships. Im happy some people have had good experiences there but there are plenty of less than stellar reviews to merit our calling their reliability and honesty into question. We will go elsewhere from now on.

Friendly associates! Zach does a great job creating a personalized experience for customers. Great service!

Talk about highway robbery. I was traveling back from the east part of NC when I noticed I was having issues with my 17 tucson. From what other dealer mechanics had told me and from researching the issues it sounded like it was related to the newest recall on my car and was told by 2 other dealer mechanics and my personal mechanic that I needed to have the car seen by an actual hyundai dealer and anyone would take care of me. When I stopped in I told the gentleman what was going on and what I had been told about the current issues. I was then told that the only thing that could be done was just a documentation of me claiming that my car was burning oil, when it was in fact burning oil and 2 quarts had already been added. After calling my normal dealer to update them on what had happened since I was over 1,000 miles from home they proceeded to tell me when the oil change was done the dealer should have started the oil consumption test documents. Meaning marks should have been made in certain parts of my vehicle so we can start the proper documentation for the recall. Not just heres an oil change and tire rotation for NINETY DOLLARS. I understand it is a dealership and you will pay more, but $90.00 is ridiculous. One dealer in Ohio I occasionally go to does both for $45. So when the dealer near me found out what all happened I now have to wait until another oil change is due because thats the only time they can start the proper documentation for the issue. This was also backed by the dealer I bought the car from and from Hyundai customer service. Needless to say if for what ever reason I have a hyundai in NC again and need help I will not be stopping at this dealer.

Jacob Ritz was amazing throughout the whole sale. 5 stars across the board.

This was one of the worst experience Ive ever had in my life.First of all when they got my $1000 deposit and knew I was driving all the way from Charleston, they knew they had me and could treat me any way they pleased. Courtney the salesperson knew absolutely zero about the vehicle she was selling me and had a lackluster attitude. John the creepy meanager was so rude very narcissist and tryin to intimidate me but it didnt work.Very robot like and Courtney as well.I spent over 35k there and not one thanked me except Elijah the finance guy.May the way you treat others come back round....Sincerely,KARMA

It’s very un fair with meI just bought a car from themIn 24 hours battery is gone, every time I turn off will not start at all I jumped car every time needed startI came back to them service department they the manager Jesse Moore said battery is not covered in warranty????? He will not change battery at all have to be money paid before in replace it….The service advisor Heidi tucker is very nice helpful she said I hates it she is not a manager but she can discount a labourer cost onlyI will not happy at allPlease not buy or not done service in this placeIf anything you need to know call me I got all proofs

Do your homework!Ive read several good reviews about this dealership and Ive read experiences that sound just like mine. My advise is to do your homework before you go to any dealership. I spent two days at the Hyundai of Asheville dealership and was upfront about my expectations with the sales consultant so to not waste either of our time, only to have the floor manager Tiffany present me with an offer that was $3000 more than the sticker price and an offer for my trade that was close to $4000 less than the average trade in price for a clean vehicle. The interaction and shady salesman talk was too ridiculous to detail in this review. I will say I ended up buying the same model and trim level vehicle from Friendship Hyundai in Johnson City, TN at the price and payment I wanted. Do your homework!!Response to Owner:Sir, there is definitely something you can do and that is to be transparent about your pricing just like your website suggest that you do. Ive bought several vehicles over my life time and not once have I ever been told that the price of a vehicle is MORE than the price clearly listed on the sticker of the car. In this case, the price on both the car and your website were the same. Again, the price that was offered was $3000 more. Not sure how that is fair or how that can be explained.

Jacob is the best! Made the process super easy and was very helpful.

Jacob at Hyundai of Asheville is great! He’s friendly and provides a fun experience to car buying!

Zacharia was awesome to work with. Best experience I have had.

Really enjoy doing business with this company. Staff is knowledgeable and friendly.

They have always been our go to when it comes to purchasing a new vehicle. Zach Baker especially, he has always gone above and beyond during the process and makes everything so easy!!!

Attention Kmart shoppers do not buy your car at Hyundai of Asheville they are ripping you off taking advantage of the consumer because of the micro chip shortage there are other car companies in the area look elsewhere they are robbing you blind with their up charge Modern Toyota modern Subaru no up charge you pay MSRP hopefully if you do buy a Hyundai the engine won’t explode you pay $10,000 over MSRP on a Hyundai Santa Cruz You might as well buy a fully loaded F150 XLT a real truck Hyundai of Asheville can stick it where the sun don’t shine not to mention there’s no laws in place to protect the consumer from price gouging from the greedy car dealers like this one I noticed

I am giving Amanda Buckheit 5 stars! She was so helpful to us while we were having our Santa Fe evaluated by the service department. If we were to purchase another Hyundai, I definitely would work with Amanda.

Jacob ritz is a great salesman, great communication skills an works with you!!

My family bought a new Hyundai from Valdese Paramount and had a great experience with the sales team and the finance team, plus they got a great deal! Though the salesman here was nice, polite and friendly... I had the exact opposite experience with this dealer. Truthfully, Ive bought several new cars and this was the worst dealership experience Ive had, I did not buy here and I wont now.

You took care of my sweet little car quickly and didnt charge the diagnostic fee you said you would charge, because you found the problem without running the diagnostic test. And your employees kept everyone safe by wearing masks. Thank you!

Weve bought cars here and have always had a great experience but this review is focused on the Service Dept. They always go the extra mile to make sure to give Excellent Customer Service. In a time when theres so much distrust, its nice to know this place is trustworthy.

Update, 8/26. I left the lot with the car on 8/9. Tonight, the battery is dead. Im going to call and see if theres any resolution to this. Disappointing.Original:I was concerned after reading some of the negative reviews, but my experience here was a positive one. They were willing to get an older Hyundai certified that was just inside the certification requirements and were patient while my bank bumbled around with my loan application after Id initially said that I would pay cash.Bobby and Cassie were friendly, knowledgeable, and accommodating. Thanks!

Not satisfied at all. They tried to charge me extra $3900 for car delivery even car was at the Hyundai parking lot. Also they offer me so high unbelievable payment $800 per month for Tucson. That is crazy. Not recommend.

Never had car serviced there although dealer keeps sending appt notices and eval for service never done

Was just window shopping on the internet with these guys and made the mistake of giving them my phone number. Next morning I get 4 phone calls within 30 min. I asked the first young girl to please remove my information, she was really nice. But boy oh boy the next 3 guys just very rude. Caller id showed all calls coming from Hyundai of Asheville. Dont give these liars your phone number.....

Big thank you to Zacharia Baker, he was such a big help in finding me a new car. It was a fast process and he got me a car that was gonna be safe for me to drive everywhere. Will be going back to him when I decide to get a new car.

I received such bad service at this dealership. Zacharia Barker and John Palmer are people you do not want to deal with at all. I will never buy a car from them. They lack professionalism and honesty. RUN!!!

My new Hyundai Sonata Hybrid is a real beauty. After 10 years of owning a Prius this Hybrid is a more comfortable driving car with lots of high tech bells and whistles. The people at Hyundai of Asheville are all super friendly and helpful. It was a great experience buying my new car.

I called on the phone and spoke with a salesman September 1,2021 about a Hyundai Palisade. The salesman told me to come take a test drive. I went and test drove the car and fell in love with it.I told the salesman exactly what I was looking for and exactly what my intentions were. He went to speak with his assistant manager about the down payment. The assistant manager comes over to myself and my husband to speak with us. .The way this mgr spoke to us was very over bearing.Not only was the price of the car 13k higher than Hunter Hyundai, but he wanted 5000 deposit. I have never in my life dealt with a manager with this mannerisms.If you are looking for a great deal I suggest going to Hunter Hyundai in Fletcher NC. They certainly take care of their customers!

Bobby was exceptional in his knowledge about the vehicles. I ended up with a Sante Fe Hybrid, which I originally came in for. I inquired about some comparisons and Bobby was very willing to take the time and inform me about the differences in the other models before I decided. All in all a great and fair experience!

If I could give another star I would! First, I inquired about a vehicle over the phone, as I live an hour and a half away. Hayden, from the sales department, answered my call. He was so professional, respectful, and just so kind that even though the car I was asking about was no longer available, I decided to continue my search with this dealership! I then drove to see the lot in person the same day and the amazing experience continued. That being said, unfortunately, when I arrived, Hayden was assisting another customer. I was hesitant of the new salesman I would be introduced to for about 2.5 seconds. (I mean I did decide to drive here because of my experience with Hayden) Then came, Clay Brock! The best car salesman I have ever had the privilege of conducting business with. This gentleman made my entire time at the dealership a pure joy! Yes, as in, I had fun the entire time! Not only did I feel relaxed, but I felt heard. Clay took the time to listen to each of my vehicle needs while also considering my financial obligations. When he walked out of the “giant box of wonder” with a grin on his face, I had no idea what magic had just occurred. The vehicle he brought out had every.single.thing. I had asked for. Even down to the color! I was shocked! No way this could be real. It was a packed, busy day and yet, Clay, made me feel like the only customer there. Never once did I feel pressured or like I was “playing the game” Clay was my teammate and he made sure I left a winner. I could not give more thanks to each of the gentlemen I had the pleasure of doing business with! Moving forward, I will only purchase my family’s vehicles from Hyundai of Asheville and I will send all referrals to them! Many thanks, again, to each person that played a part in me driving home that day in my perfect car. I love it!

Ive called and emailed this dealership several times inquiring on a Hyundai Genesis. Jason never responded to my emails, then when I requested it again, I was told the vehicle was sold by someone else. I noticed several days later, its listed on all the major vehicle selling sites. I called today and spoke with Maddy and asked if its available. She said yes. I asked a question regarding this same vehicle. She said shed check and call me back, but of course that didnt happen either. I would have considered making the 2 hr drive and possibly purchasing the car, but obviously they dont care whether they make a sale or not. Tired of dealing with unresponsive car dealerships.

The sales associate named Martin did a outstanding job on selling the Nissan Versa I bought. He knew his job and was very respectful towards myself and my father. Everybody there was very nice and respectful. Clean facilities. I would and will recommend Hyundai of Asheville to my family and friends.

Deceptive advertising! They offer $500 cash off for any car purchased if you submit your contact info online. The terms and conditions say you need to print and hand to them before buying a vehicle. The problem is once you enter your information the offer disappears and you can’t print.I asked the floor manager Tiffany about this after we purchased a vehicle and she said it was built in to the price of our trade in. No documentation stated that. They will not honor this deceptive offer.

Best car buying experience ever! No pressure sales, great personal service, sales members there to help you, not five other customers at the same time! My favorite and longest lasting car was a Hyundai, now I love my new Hyundai Elantra even more!

Rivington is your typical Gen Z kid...not friendly, knowledgeable, or helpful...will leave you sitting there for over an hour until someone else steps in and takes care of something that could have been completed in 10 minutes. No one there really seemed to know what they were doing. Left with a very bad experience all around.

It was a matter of needing to search for a reliable car at a reasonable price. My family deserved that, so I owed it to them as I searched online for just the right vehicle. As a sales associate reached out to me the morning after my search, I felt compelled to visit. And that as they say is that.My car buying experience was with confidence and comfort. No butterflies of nerves fiddling me with doubt, other than wondering what my wife might say, since I was preparing to do something we had previously discussed, with a slight hesitant approach from the lady of the house. But after driving from Asheville to Candler, I knew this intense blue Hyundai Elantra was for me.From the showroom, sales, and from the service department, I couldnt have had a better car buying experience.May I say thank you to the staff of Hyundai of Asheville for making me feel comfortable and confident as I chose wisely in my new car search. After 28 years of being a Toyota car owner, I am now a Hyundai man and I couldnt be more happier than I am this very moment.

We were on our way to up north, our tire got flat and the staff there at the service center were super nice . Highly recommend this dealership.

Jacob and Tiffany were great to work with. They were flexible and patient as we identified our needs based on safety, size, amenities and price. Eli in financing made that part of the process smooth as well. All around a pleasant experience and Im happy with my new car. Ive been bringing my previous car here for service for years - look forward to continuing that relationship and getting friendly and competent service for our new car here.

My wife and I were pleased with the professional and friendly treatment we received.

Had a vehicle I wanted to sell. They beat KBB Instant Cash Offer, and Toyota’s cash offer. Easy transaction, super nice folks. Tiffany stands out, super friendly and easy to work with.

My wife and I simply wanted to drive a Genesis GV80 and we happened to have the good fortune to get paired with Bobby as our sales representative. Not only was Bobby helpful and knowledgeable about the Genesis product and warranty, he was very polite and kind to us, not pushy or demanding, and he was great to have on the test drive.We are now proud members of the Genesis family and we couldn’t have been happier to have it begin here with Bobby and Tiffany. I highly recommend you ask for Bobby. You will be glad you did.

RIP offs! Over paying for a 2016 Kia with dents, scratches and already had to put a new battery in. I will never do business with these guys again! Beware of the fast talking rip offs!

Do NOT PURCHASE THE SANTA CRUZ FROM THIS DEALERSHIP!!!! THEY WANTED TO CHARGE 13,000 YES 13,000.00 DOLLARS ABOVE STICKER PRiCE FOR THIS SAV!!!! It was and is OBSCENE, FOR THEM TO CHARGE THIS AMOUNT JUST BECAUSE OF AVAILABILITY! Be patient!! There will be more available EVENTUALLY. Im dealing with a dealership in Indiana that does NOT DO THIS TYPE OF shady business.

My salesman, Hayden Ballard, was a pleasure to work with and was very professional, knowledgeable, and personable. I feel that Hayden really listened to me and cared about helping me find the right car for my needs and wants. I would definitely recommend Hayden to friends and family!

I wish I could give this place 0 stars. Had my car for 3 weeks in which they NEVER called me unless I called first, straight up lied to me about why the repair was taking so long, and beyond that, lied to me about what they had done to service my car. Have caused over $500+ in repairs since then, and are too baby to answer their phone to make it right. Do not take your car here unless you have no other option. You can see here where they broke the piece and tried to GLUE it back on, causing me a quite costly repair down the road.

OVERALL WONDERFUL, GOING TO GET ME A CAR FOR MYSELF!

This was a terrible experience from the salesman and even management!! They tried selling a vehicle we didn’t even come close to asking for then drug us thru days of waiting for nonthing!! Total joke good luck if you try but you would be better off choosing another place!!!

This was our fourth Hyundai from Hyundai of Asheville (one Elantra, and our third Tucson). Service has always been top notch and I only had one recall that was quickly resolvedSales staff was very professional.

Staff was extremely pleasant. I was greeted at check-in and upon taking a seat to wait for my car to be serviced. Staff person asked me if I wanted anything. She walked me to the refreshments area. Short wait and pleasant send-off. Complimentary wash and vacuum a big plus!

I had an appointment to drive a Toyota the day we went to Hyundai of Asheville with my mother who needed something for her Hyundai. From the entry at the door the staff gave her excellent service although she purchased her Hyundai in another state. We have owned many Toyotas over the years. We thought we would look at Hyundai since we would be there. Martin showed us a Santa Fe and showed us all the features that included many more safety features than it looked like we would get on the Toyota we were looking at. The warranty is another reason we chose the Santa Fe. Martin made the experience so so pleasant and easy. He has always been so helpful after the sale to answer questions and make sure we are still happy after the sale.

I just bought my first car from them and love it! The process was painless! What amazing sells man Zachary Baker was amazing ! Very cool environment! Easy process!! Also got the payment i wanted! !!! Thank you guys!

Great overall experience! Staff were kind, professional and efficient. Repair work was fairly priced and expertly done in a timely manner.

If you’re considering the KBB you instant cash offer, don’t go here. The most uneducated staff I’ve ever encountered at a dealership. Promised they could give more than 11,500 kbb instant cash offer, so I drove an hour to get here. 30 minutes after a kid from the showroom looks at the car, they offer 80% of the original offer. There excuse was “we can only pay 9400 because we can only sell it for 16,147” then proceeded to say “ we have to fix what’s wrong with it” I asked what was wrong and their response was “it’s an 07, I’m sure something is wrong”. Save your time, save your stress, avoid the untrained, unprofessional staff of Hyundai of Asheville.1 hour later sold to a different dealer for 11,700. 200 more than the offer I went for.

This is my second vehicle from Hyundai of Asheville and the experience has been great from purchase to trade-in and another purchase. I will probably be back in about 3 more years.

If your needing a car be sure to go here and ask for Bob! He will get you what you need! Tell him KK snt ya

Had recently bought a used vehicle from them. Was told about their “amazing” 20 point inspection before they put cars out to be sold, by the gentleman that sold us our car. A week after purchasing the car it rained and I put the windshield wipers on for the first real time, and one of them flew off while driving down the highway. Not even a month after purchasing, the maintenance light came on for an oil change, then a week later the battery died. Was told if they replaced things for free even if it’s only been a month since purchase, they wouldn’t make any money. The customer service provided by the management is ridiculous, makes me worried about what’s going to happen to my vehicle in the future.Oh look it’s now three weeks since this post and my car is struggling to start. I will be calling them in the morning since they are closed today.

Jacob is absolutely outstanding and professional!

This place is great! Zachs customer service was the best. He made sure that I understood every nuance about my new Palisade. Everyone here is so nice and made me feel like family. I recommend this dealership to anyone looking for a great car-buying experience!

A very competent dealership. Good prices, good cars, excellent service.

I took my van in for an estimate because I was curious to see what it was worth by the time the estimate was complete I was pressured by the gentleman doing the estimate to sell him my car he got very upset with me when I didnt want to sell. I did however end up selling but I wasnt happy doing so.

Bobby Winkler was an amazing sales clerk. He was helpful, got me the best deal and made the trade in/buying process very easy and smooth!

A very good dealership and service facility!

Second service visit was smooth and convenient. The staff is very friendly and accommodating.

I had scheduled an appointment with Hayden on Wednesday 5-12(this was the 2nd time I had been there), he was very on point about what he was selling, spent lots of time showing me the Tucson and helping me with my choice of colors. It was a very good and easy experience....Thank you Hayden

Everything they do is aimed towards separating money from your pocket and putting it in theirs. Completely. They do not cover things that should be covered under warranty, claiming that Hyundai would not permit it and it is customer responsibility - even though the part should be clearly covered under the bumper-to-bumper warranty. I strongly suspect that the amount of money Hyundai the manufacturer pays is significantly less than their upcharge for parts and service directly from the customer.Edit: The service manager has reached out in an attempt to address the several issues that have built up. Im willing to accept it as a good faith attempt to get it right, and will further adjust my rating if we can get to some solutions. Credit where its due.Edit 2: It is now well over 1 month from the service managers call - I have heard nothing back... My cars broken part, while minor, is still broken. Basically, this phone call was more about fixing my review than fixing my car.

Tiffany is patient and listens to your exact needs! Would definitely recommend anyone to go to Tiffany because I know they will have a great car buying experience with her. She takes off the pressure and makes it enjoyable.

Such a wonderful team working here. They helped me start leasing three years ago, and I just picked up my second Santa Fe, without upping the rate somehow. I also use their service and find them very helpful. Zero complaints. Excellent place to get a car. just amazing.

I had a great experience at Hyundai of Asheville and felt very safe. They are taking the proper precautions during this crazy pandemic. Jacob Ritz did an amazing job helping me find the right car for me and explaining all the new gadgets my new car has. I am very pleased and will definitely be going back. I love my new Hyundai Kona. Im getting better gas mileage than advertised and I feel like Im driving a luxury vehicle.

I brought my 2021 Audi s4 in to have the windows tinted by A1A (operates out of Hyundai) and decided to look into a new car for my girlfriend. Drove an Elantra and liked it, the salesperson was good, not very knowledgeable on the car (read off of window sticker, said it got 21mpg when that was just the current average, actually gets 35), but was good and VERY kind. However, that’s the only reason I’m even giving this place a star, the finance manager, Eli, came over and instantly began attacking my financials that’s what the rest of this review will be about…Just a little background… I am a 19 year old, with a $70k car (ive had 5 cars before my Audi, never had a problem), enough money in the bank to buy MULTIPLE Elantras in cash, and ZERO credit card debt.Anyways, Eli comes out immediately asking me if I had a co-signer, to which I replied “no, I’ve never needed one before” then he kicks off his pitch by saying “you have quite a bit of credit card debt” (mind you, if this WERE true, it would be very personal, sensitive information that other people shouldn’t hear, there were people all around who could easily hear him). I was very polite throughout, I said I was going to shop around at Honda and some other dealerships. He then continued his passive aggressive attitude toward me by saying “make sure you don’t go around letting multiple dealerships pull your credit” (I have a lot of inquiries because I recently bought a car, he knew this) THEN “Honda’s have a lot of problems with their CVT transmissions, we see them having issues all the time” it’s funny how he felt the need to put people AND other car brands down to promote himself and his brand.Audi, BMW, Porsche, etc, they would never do that. They don’t NEED to. Neither did any of those 3 dealerships question my financials or ability to pay for the car.To Eli: you’re one of a few finance managers at a LOW VOLUME HYUNDAI dealership. If you want to make sales, don’t attack your potential clients. Your salesperson who spent nearly 2 hours with me lost my business because of YOU. I drove straight to Audi, they approved me on a lease for a 2021 A4, almost twice as expensive, and a second car through the same bank. Good luck buddy.Edit: not to mention tried to add on $3000 dealer trade fee, ridiculous. They thought I would pay over $500/month to lease a HYUNDAI ELANTRA, LOL!!!

UPDATE 6/18/2021 - They made it right and fixed the car. I have changed my rating to 3 stars from 1 star. UPDATE, THEY HAVE CALLED AND ARE PLANNING ON FIXING THE CAR. IF THEY FOLLOW THRU I WILL GIVE A BETTER RATING!! recently purchased a used car from this dealership. The salesman Hayden was very nice and they called frequently to get me to come over and look at their stock. My daughter finally saw a car she liked and we made an appt to go. We got there and decided we wanted the vehicle. They initially tried to get me to pay 3000 over what they were asking for the car. We finally agreed on a price. We bought the car and within a week we noticed the car was idling low and even cut off one time. We took the car to the dealership 3 different times while in their 1000 mile warranty. They said different things like thats normal for a small engine. Finally the engine light came on and they were able to determine its the fuel pump. They have decided not to fix it even though it had a warranty. So they dont mind selling you a bad vehicle and they wont make it right either. They dont care. Find somewhere else to give your business.

Bought two cars in six months. Hyundai of Asheville is incredible to work with. Courtney King is a fantastic salesperson and always gives me great treatment along with a smile. Courteous staff all the way around. Thank you again.

Great service, friendly staff, honest and fair pricing.

I first contacted the dealer in October of 2020. I test drove the car I wanted, aa 2020 Ioniq Limited. But due to a number of reasons I was not able to complete the purchase at that time. I ended up getting a 2021 Ioniq SEL in May 2021. Our sales person, Martin Gutierrez, asked if he could check in with me from time to time to see if our situation had changed and were we still interested in the Ioniq and I said yes. Throughout the intervening months he called several times to check on me and our situation and interest in the car. He was always professional and friendly, no pressure at all. Then, when we were in a situation to get the car I called him and began the process of purchase. The whole affair was stress-free and professional. And we couldnt be more thrilled with our new car!

Researched several trims of the Tucson model online. Made an appointment to go in and drive one. Salesperson Zacharia Brown answered my questions and asked a few. Picked the perfect unit. Sold. Absolutely thorough in the selling process. Horace in Finance was a total hoot. What a great experience. Will definitely be recommending them to my friends and family. Looking forward to a great relationship with Hyundai of Asheville family.

Great job Hayden and Bobby, my first sole purchase and I am so excited!

The staff here are always so pleasant and helpful. I feel comfortable taking my car there and love that they always wash my car!

Great customer service. Clay and Eli were great. Highly recommend

JaVon made what I was prepared to be a stressful day very calm. From beginning to end. The whole staff was very friendly and professional. I would definitely recommend this place if youre looking for a vehicle.

The staff are friendly and efficient and are really interested in finding the vehicle that is right for you. It isnt just a quick sale to make a profit. I appreciate how hard they worked to get me in the right vehicle at the right price.

Hyundai Of Asheville is awesome! Couldnt recommend them more. Seamless process and a great deal.

Car dealerships like this are the reasons I hate car salesman. I almost felt like I couldn’t leave without buying a car, and once I did leave they wouldn’t stop texting me. Extremely pushy and inconsiderate. After a week of constant text messages I eventually blocked them.Went to Toyota down the street that same day and had a completely different experience & even left with a BRAND NEW car.

Martin was great, respected my time and budget! Showed me what was available, showed me the details of the vehicle I chose, and made sure I was happy with the decision to be. The financing staff was extremely knowledgeable, and as fast as could be considering the amount of paperwork they had to file!

I had a great experience at Hyundai of Asheville. The sales associate, Martin, was amazing. I showed up early and he took me back right away and wasted no time finding me a car I love. He made the experience smooth and simple. They were able to get me a great deal and it didnt seem as if they were pressuring me into anything. They worked with what I could afford. Extremely pleased with my experience with Hyundai of Asheville, Martin, and the Finance department for helping me find a car.JamieAsheville, NC

While on vacation from driving from Florida (in July) my AC went out. This was the closest dealership to our final destination. When I called, they got me in the next day. My service advisor, Heidi, had my car diagnosed within an hour and fixed by the next morning. I wish I lived closer so I could use them for all my services on my car.

I had the pleasure of dealing with Zach the salesman Rick the closing deal man and Tiffany the floor manager all three of them are awesome and very helpful the staff here Rocks keep on and keep on putting good people in Great Cars thank you to the staff of Hyundai of AshevilleI absolutely enjoy my Hyundai I called her lipstick👄💄

I had an issue with my Hyundia and received QUICK and honest service and was treated so well and at a fair price! Thank you so much for the great service!! I appreciate having you here to meet my needs.

Everyone was so nice and took there time in getting the greatest deal ever and very good monthly payments. I had the best time leaving in my brand new car

I was in Hyundai of Asheville, let me tell you about the experience. It was great. We were not expecting to walk out with a Santa Fe. Its all of that and better. We had a great salesman, Jacob Ritz, he made it possible. I am so grateful. Very much a peoples person. He was great. Make sure you see him. He makes you feel comfortable and relaxed. Maybe he will make things come true for you. Thank you Jake.

Everyone that we dealt was wonderful, particularly Martin Gutierrez IV. He did a fantastic job helping us buy our car and has been extremely helpful since the purchase (this is our first hybrid). We highly recommend Hyundai of Asheville. Ask for Martin.

The salesman” Martin” was very rude and basically asked us if we could comprehend what he was saying. Was considering purchasing a vehicle today but I guess Nissan will be getting our business. I will definitely not be coming back to this dealership.

Me and my wife worked with Rivington and Tiffany we had a great experience They were very knowledgeable and very helpful And pataint with us when we do buy a car it will be from them thank you guys for everything today

Highly recommend! Martin did a great job helping me find the perfect car. He was very respectful of my budget and our list of “must haves” in a new vehicle. Having had a horrible car buying experience in the past, this was a very easy and pleasant experience!

At Hyundai Asheville the sales guy was promising and helpful before the purchase so we agreed to a deal on a vehicle before the purchase I was promised a full tank of gas that was offered to me and that the car would be detailed once I came back TO PICK IT UP THE VEHICLE ONLY TO FIND IT DIRTY HAIR IN INTERIOR AND TANK ON EMPTY AND WAS NOT TOLD THAT THE CAR ONLY HAD ONE KEY FOB UNTIL I SIGNED THE CHECK TO PURCHASE THE VEHICLE IF YOU BUY A CAR THERE BE CAREFUL BECAUSE PROMISES ARE MADE ONLY UNTIL THEY SELL YOU THE VEHICLE

Just got our 2121 Tucson Tony was amazing, he was straight forward and was very awesome during our visit. Thanks again Tony!