I came to this location to get my battery tested. I asked a young woman for assistance but the portable battery tester was malfunctioning. She went back into the store to ask for assistance from men that were working in the back of the store. One gentleman came out after several minutes of waiting, looked out the store window and saw it was raining and walked back slowly to the back of the store. More waiting. Finally another female employee stated I’ll do it, I told her don’t bother, I’ll take my business down Patton Ave to Advance Auto. She stated “We’ll take care of you” I told her it’s not her, but even though I know about staff shortages, but I heard a few men talking in the back of the store. My thing is this…. I needed assistance, the clerk asked for help, and though help was there, it didn’t come, I left. I felt as a customer, I should be helped, I wasn’t or I got tired of the awkward waiting.

Very helpful workers. Kind and easy to work with. Helped me find exactly what I needed. And helped me some discounts and other favors as well. Great place. I get all my car parts here.

When I tell you your best employees are working tonight I mean it. Amazing. Wish I got their names. So helpful and kind. I even watched as we were pulling away 3 minutes after close the girl locking the door open it back up for a customer running up hoping to get there in time. Legends. Give them a raise! Closing shift 5/18/21

Bought 2 cans of Freon and a few more things. I called ahead and everything I had ordered was ready when I got there! Great service and very helpful Employees!

Definitely a shame. The employee who helped me was excellent. His partner is who made me decide probably not to back again: Mask signs everywhere, 6 foot distancing signs everywhere, my guy is masked. His partner probably about 3 feet from each of us NO MASK...not even any sign of a mask around his neck, sticking out of his shirt pocket. Says a lot on what they think of their customers, much less their fellow coworkers!

Excellent service, Mark was able to get my car sorted in no time.

I had a wonderful experience at the location on Patton today. I wish I would have gotten the sweet ladies name that helped me. She had me cracking up laughing, and she was so helpful. Thank you!!!

Elizabeth rocks! You can find her at Autozone on Patton. She helped replace a battery. There were complications and another part needed and she figured it out! Wow! Impressive! Thanks!!...and then more of the store team jumped on board: Josh was pretty much finished for the day but hung in there longer, and manager Mark came from home!!!they all saved my day! I am so grateful!!

I will not pay for a part to be shipped in before I see that its the right part or not(yall aint perfect).. Cause then you have to go through the hassle that if its not the right part waiting 7-10 business days before you can even get your money back..I will pay when I see that its the right part and not beforehand... Just lost my business....😒😳

First of all; every person on the clock was pleasant and polite from stepping in the door, to stepping out of the door.We were fortunate enough to have Tina as our guest services representative. She was answering call after call with the same genuine demeanor even before helping my Father & I. She even had patience with his hearing difficulties which was nice for my Pop. Both her and another gentleman had time for recent guests at the same time of assisting other guests. Its really refreshing to get out during times like this and people still display their kindness and great attitude. All around good time and Im leaving a review, because its the least we can do as consumers. Thanks!

They are very friendly people and know their products they are a great place to go to get your auto parts

Great service in commercial, just love doing business there... thanks to all the service staff... and delivery personal.

My friends and I were enjoying a nice cruise up the blue ridge parkway to visit Mt. Mitchell this weekend. All of the sudden, with a clunk and fling, something exited the engine bay. My heart sank as I could smell rubber burning and thought, yeah we probably needed whatever that was. We made our way to the side of the road and stopped the engine.The serpentine tensioner pulley has just grenaded itself, and I felt like the guys on my favorite show Roadkill Garage. It’s a busy holiday weekend on the BRP and we just found ourselves in a major pinch an hour from town. I called a few auto parts stores and eventually found the part in stock at this AutoZone location. They were the only store in town with the tensioner in stock and even had a new belt on hand. The gentleman on the phone was extremely helpful verifying the parts and, after speaking with his manager, offered to bring us the parts and tools to swap it out!!!!! They didn’t ask for a delivery fee or anything, just had to pay for the parts over the phone.Wow!!!! I mean seriously I’ve never been hooked up this big before in my life. We were facing an early end to our day, and a long wait for tow or hitch to town and back to get the part. Evan drove over an hour to come out with the parts, tools and a helping hand to get us back on the road. We had the new assembly in and got back on the road shortly after. We even had time to continue up to Mt. Mitchell and see the views and hike some trails.I REALLY can’t thank this crew enough. Turned a crummy situation into the highlight of our trip- confirming that sometimes people will go out of their way to help each other out. Truly above and beyond, exceeding all of my expectations. Give these guys/gals your business, they take it seriously.

Very helpful and knowledgeable staff.

Neither of the two employees working wore a mask while I was in the store this evening. The cashier, in a black coat with his blue mask around his chin rather than his mouth and nose, was very rude to a Hispanic customer in line in front of me. Then this same employee then told me he wouldnt be stopped by COVID and wouldnt be living in a bubble as he rang up my purchase. I felt unsafe with the lack of COVID safety precautions; wearing a mask and limiting customer/employee exposure is a life-saving measure. I will not be returning to this location.

My head light went out. The lady at Autozone helped me put the new one in. Ill definitely shop here again.

I walked into a empty store with no employees inside. Then when finding the only employee on duty I was clearly ignored, waited patiently, was brushed off, then waited for 20 minutes patiently...I finally went outside to ask a question and get an update as to what was going on after being cut off by a customer and the employee, again. Other customers were taken care of that walked in. I decided to leave the establishment. Disappointed on the treatment. Lost a local customer. Hope for better professionalism and communication in this storefront. It was an emergancy.

These guys always have everything you need at the right price. They are very well trained and very kind. We are very grateful to have the story in our town.

Michael was extremely kind, patient, knowledgeable and made me feel like family. A dead battery for an out-of-towner can be stressful, but he made it such a pleasant experience and I felt cared for. Thank you, Michael and autozone!

Very nice.

Took care of what I needed and took them to the car. FANTASTIC service

Incredible service! Staff members have helped me install a key fob battery, a fuse, and windshield wipers at no extra charge. I felt really comfortable was not looked down on or taken advantage of for my lack of auto knowledge. Really friendly staff- every person I saw greeted me! Will definitely come back.

Good assistant manager here. One of the employees have me the wrong oil filter, but he made it right for me. Gave me a free filter wrench too!

Cant beat autozone. Lifetime guarantee on anything they sale. Never been disappointed

Awesome people

Tina and Ricardo were an extreme help thank you guys at autozone patton Avenue so so so much,I recommend anyone with car issues go to them!

Usually they do good but this time I had to go to 3 different stores to get spark plug wires. Sigh

Love this place. It feels very welcoming

They were so wonderful and accommodating! Their service was quick and very well done. I needed a new battery put in and they were more than willing to help me!

Michael and Ari both should get a raise and promoted to managers! They were incredibly professional and were extremely pleasant to be around. 5 stars...? More like 100 starts!

My go too!!!

I have to change my last review. Auto zone has the best warranties in the business. Solid parts. Though not all employees there know anything about vehicle maintenance.

Every one at AutoZone was more than helpful very informative and super fast. Thank you.

Parking lot not marked well. Not a good selection of tire accesories.

Great

I will always come here first. Brandon the store manager went above and beyond with customer service. Hassle free. Had 3 kids with me and he took very great care of me even with my hands full. Thank you so much.

Very helpful and polite

The staff seemed a little preoccupied even though there were three of them and only one customer when I arrived, and I was forced to wait a few moment to be seen, but when I was the staff was polite and in full uniform. They seemed knowledgeable and the store was organized and clean. Over all it was a good experience and I would recommend visiting.

Came to get my headlight fixed and the staff at autozone went above and beyond to help me. They had to take more apart than expected and did so with great attitudes and smiles! Shout out to Kelly!:)

Pretty alright prices, helpful and knowledgeable staff, decent selection, fairly clean, nothing too special. Not the worst auto parts store Ive been to, not the best.Main con is that this place doesnt offer the kind of service that Advance Auto Parts does, with all the free installation and testing of most things, loaning you tools, employees going out of their way to help you etc. But its not bad by any stretch, if you just want to grab some oil or windshield wipers or something its as good as anywhere.

Brandon (mgr) & Mike are Very Knowledgeable and experienced... The others are working on it... Decent parts (mid grade) good prices

Helpful employees!! Thank you for assisting with recommendations to keep my Miata running in tip top shape

Quick service but could trim brush to reveal that there are speed bumps. There are signs but you cannot see them until you are already on one. I have no problem with a place having this but if this is your first time, your car first not appreciate it even if you are not going fast.

Ive always had good experiences here I dont feel like they try to upsell you as much as advanced auto does.

Friendly and courteous. Had the part I needed quick. Price could have been more competitive.

Great! Supplied my needed parts and suggested a reputable mechanic who came to AutoZone and affordably installed them! 😀 Efficient, friendly, and very helpful. 😀

Today I was picking up items from this autozone that was ordered back on July 1st. Worker Sam came out to put the huge boxes into my van. I told him to take the boxes out of the trunk (TRUNK TOO SMALL) so I can put the seats down so they could fit into my van. He left and said he will be back. Been waiting outside, crazy hot and Im pregnant on my last month. Also 3 young children in the car and aunt waiting. I got really disappointed because he took too long. So I went inside and see him helping other customer. What?! Is he kidding me? Am I supposed to pick up the boxes myself?! I asked another worker to come put the boxes into my van. And thats when this Sam states I told you I will be back, he also said he had to go in because the store is full of customers. Wow, then maybe I should wait till the end when store closes and no customers are left.

Very helpful with finding out why my engine light is on. Very friendly.

My local AutoZone seems to have damn near everything I could ask for...if they dont have it theyll get it there in a day. It may be that theres a bunch of old timers there who actually know vehicles & lawnmowers, but theres guys are great

Id definitely recommend this place to a friend. I went there today and got a replacement battery for my Volkswagen. Turned out it was the wrong battery so I took it back and got the right one. I mentioned that I was going to have to get an Uber home and the lady at the register was nice enough to drive me home.

Had to return a battery that had already been returned once and was causing some issues on the computer and they got there it and where fast and helpful much better then the one in candler

Friendly, helpful and had everything in stock I needed to make my repairs.

Brandon and Micheal are ALWAYS super friendly and ALWAYS ready to help me when I go in ! And they make sure I have everything I need before I leave !

Female with blue hair is incredibly intelligent & competent with skills & brains. Very helpful.

Good people, both knowledgeable and friendly. Good prices, and great customer service.

Love my autozone, great prices and service

Better service at Advance Auto.

Got what I needed and customer service was good.

The staff is extremely helpful, nice as well as informative. Ive been going here for years now and have never had a bad experience.

The manager Michael at AutoZone in Asheville help me find a park that no other parts companies like OReilly or bless their heart Advanced offer OReilly could not even offer the part at suggested I go to a Dodge dealership Advanced ordered the part but then due to having 20 year old people running their business they could not get things right I drove another 12 miles to AutoZone where Im at Michael and guess what Michael had the part on the Shelf so Im giving him a 5-star rating because not only was he completely on top of his job but he was a nice guy so somebody should let him know and recognize that you have a great manager in the store my two cents

Very good customer service they really take care of you if you ask the right questions

Helped me pick the right wipers and offered to install them....great service!!

I needed to return a part and there was some complications with the computer and they done everything they possibly could to help me. They was extremely helpful

Ive always been an Autozone man. Every time I need something they either have it or can get it no later than the next day! Ive had them get my parts delivered from another branch to the one im at within 10 minutes!This branch is not only no exception, but they have gone far beyond my expectations! Everything from allowing me to use tools free of charge to personally helping me replace a faulty part! How many employees at ANY other auto parts store will do that? In my 37 years this was a first!I was already a lifelong autozone customer. Not only was I reassured of this, but now Ill be going to this branch exclusively! I could go on and on about the staff and their competency. HIGHLY RECOMMEND!

I was told by a paid professional to Google it if you hate your job that bad find another one

Awesome. Couldnt be better Ari was wonderful

Very helpful staff, had to make a return . No problem with exchange

This place and thr other autozone in the area have no idea what there doing and talking about all they know how is to pull part numbers and most the time its incorrect thats 5 times in 2 weeks I have been given the wrong part for my car. Its very frustrating and inconvient for me to drive 25 min there and 25 back home to realize I need to turn around and ask for the right part. Get it together autozone or ill find myself going to dealership to get what I need

I love this auto parts store especially the guarantee

Friendly staff.

Very friendly and helpful staff!

Always nice an always happy to help 😊

The guys were helpful and polite.

Save yourself some time and go to Advance down the road. I came here trying to remove my battery and buy a new one, but my terminal was really rusted and frozen. They basically just looked at me like I was crazy and offered zero help. I drove down to Advance and they had it out and a new one in within 15 min. Never going to Autozone again...

Good place to go to buy truck parts!

Its ok, advance autoparts a bit better

Good place to go to for shopping and truck parts

Good place to get a car part.

The workers was very helpful...

Helpfull good staff big store not easy to access however

Very nice knowledgeable staff.

Better than Napa

Very knowledgeable and ready to help.

Worst experience ever! Manager does not know his ass from a hole in the ground and is not very good with customers! I thought the customer was always wrapped but this guy told me I was wrong three different times, even after I proved him wrong.

Very good service.

Helpful staff

A guy was so rude to my husband cuz his color of skin. Grabbed a part my husband just bought right out of his hands and tried to say he didnt pay even tho my husband had a receipt.

Very helpful and nice people

I was in a hurry and in need and the two guys working got me taken care of!

Good place to find part

Always have what I need

Much better than Advance

Very friendly and knowledgable service

Very helpful and friendly

Great customer service.

Need to learn customer service

Great customer service

Great customer service

To high priced on items. You can buy cheaper from other places

A little expensive if you can ffind what your looking for