I work at another pharmacy and was on hold for more than an hour to transfer a prescription for a patient. How is this acceptable? The level of care at this place is ridiculous.

Outstanding helpfulSuper busy all the time but amazingly helpful with a tetanus shot on the spot after slicing open my hand and was very gentle and caring

Wishing it was possible to rate this Walgreens with zero stars. The pharmacy is awful. The store is poorly stocked and they claim 24-72 hours for covid results….I’m on day 5 - still no results and not one person is helpful in finding out why. I will drive right past this store and start going to CVS.

Fast on filling my meds!! Very polite professional & went above & beyond to call my previous pharmacy to get my meds transferred & filled..I really appreciate the staff for doing that!!

Twice in a row now I have called to refill a prescription. I was told it would be ready any time after 10am the next day. TWICE I have shown up the following day around 3pm, only to be told there were no orders for me, and that they have no call on record.AVOID IF YOU ACTUALLY WANT YOUR MEDICATION

Since Walgreens bought out Rite aid, the service has gone way down and the prices have gone up. The line for the pharmacy is often long inside and out. I just spent an hour there trying to get my meds. There was a mix up with the insurance, so there is that to add to the time spent. But then the staff person ran my card with out telling me the cost first. $260. She never ran either of the discount cards I have on file. So then I had to wait in line again to get it fixed. Im done with them. Every other time I go, there is an issue.

This pharmacy is a disgrace. Disorganized, incompetent, and completely indifferent. After an incredible wait time for a scheduled Covid19 vaccination, the appointment wasnt on the list of the uncaring clerk so I was advised to start the registration process all over again. I will NEVER deal with this place again, in any capacity.

I ordered a custom made picture. The picture was not completed on time and the frame that I ordered was not placed on the picture. The photo was scratched all around the corners.The employee made me feel like I was bothering her to fix the issues and would interrupt me before I even finished my complaint.

Extremely long wait time. Incompetent pharmacy staff. Answered the phone, asked what my question was. Disappeared. After several long minutes I finally hung up. My question was never answered.

This Walgreens needs a new management overhaul. Made an COVID test appointment at the pharmacy online. Even had the appointment verified by the Bay Dale location. On the day of the appointment I head to the drive through just for the Pharmacy tech to tell me they aren’t doing covid tests today. Thanks for the heads up Walgreens. The Bay Dale location should have notified those who scheduled tests that they were canceled. Don’t waste your time, go to CVS instead.

This location in Arnold off Bay dale Rd.Is the most unprofessional pharmacy Ive ever delt with u call get put on hold just to have a non professional person answer the phone to put u on hold again.There drive through is a whole other issues unprofessional staff leaves u setting in the window at drive through for 10 to 15 min thats before they see what I need an then its another 10min an they can find half of your order.How does this place stay open.Everyone who reads this run dont walk to Rite aid in severnpark up by the parking area for the bus line so much more professional staff an a great pharmacy.Good buy wallgreens

This has got to be the worst pharmacy EVER! I’ve used this pharmacy several times and it’s always been a total mess. Prescriptions aren’t ready on time, calls/texts with information related to your prescriptions aren’t right, they leave you on hold for long periods of time and often never return to take you off hold. The Walgreens corporation needs to take a serious look at this dysfunctional location. I’m taking my business to another pharmacy.

DO NOT GET COVID TESTED HERE.My appointment time was 11am. Its now 1230 and Im still waiting in line. Not that I have plans or anything today, but this is such a waste of time. I have zero respect or establishments, pharmacies, and doctors offices that waste my time. Your time is not more important than anyone elses. This is ridiculous.

DO NOT GET COVID TESTING AT THIS LOCATION. HAD APPOINTMENT FOR 12 NOON. ARRIVED AT 11:40. WAITED 2 HOURS TO GET TO FRONT OF LINE. WHEN GETTING TO FRONT OF LINE THEY TOLD US THAT THEY HAD TO GO TO LUNCH AND NEED TO WAIT AN HOUR BEFORE TESTING COULD RESUME. WALGREENS MANAGEMENT NEEDS TO FIX THIS.

Great service 💪🏽

Great customer service for every . Thanks for Walgreens

Very unhappy with the service. Can’t understand person on the phone.Prescription never ready or just never filled. Will bring my business elsewhere.

I have lost all confidence in this pharmacy. If you tell someone a wait time of 15 min waiting over hr and a half to be told to have a seat for a few minutes is unreal. If you are busy tell me I’ll come back even the next day if i have to but don’t make it seem like it’s going to be right up when your clearly understaffed. I never had this problem before and now it has become a regular problem here. Get it together or I will gladly take my business elsewhere.

Bathroom is disgusting. No toilet paper. Horrible.

After having been to the new Walgreens since the Rite Aid transition 5 times now, I feel confident in giving this location a poor review.We had a prescription called in pre-transition, and were told we had to get another one because they changed over. They say the pharmacist will call the doctor and get another one. This interaction happened two more times with the same response between my wife and I and it wasn’t until we reached out to the doctor ourselves that the previously in good order prescription was then filled. Frustrating that through no doing of our own it took two weeks to get this refilled. Add that frustration to the exorbitant amount of time it takes to complete a transaction with this pharmacy and it’s indicative of a poorly run business.In the five times we’ve been to this location, it has taken no less than 30 minutes to get said poor answers or picking up/dropping off prescriptions. It doesn’t matter if there are two people in line or 10, you better make sure you have a spare 40 minutes if you visit this location. This evening, a gentleman 4 people behind me loudly(and vulgarly) complained of similar multiple experiences of extremely long wait times. I can’t tell whether it’s staffing, incompetence, poor corporate operations, or what, but the 5th time is enough to encourage me to switch. It’s 2020 and Walgreens is a publicly traded company. There’s no excuse for this poor service.I’ve dealt with Arnold professional pharmacy in the past and will be moving my business there as they deliver and will not needlessly waste my time and money.

The pharmacists and support staff have been personable and professional each time I have visited - which is probably 2-3 times per month, including when I am just asking where to find something in that end of the store.

Cant refill online or automated phone call.Despite being told this is a Walgreens pharmacy in a Rite-Aid store for the past year, Rx #s are invalid.. You have to wait on hold to speak to someone... eventually.2/14/2020: called for Rx refill on a tube of cream. Dont have it in stock, will have to order (standard response for even common maintenance meds). Should be there on 2/17/2020.2/17/2020:. Go into store. Cant pick up order because insurance said too soon. Earliest I can pick up is 2/20/2020.2/20/2020:. Call for status. Automated line says under pharmacist review.2/21/2020:. Call at 1:38 pm. Same pharmacist review hold message,so I opt to speak with rep. Speak with live rep at 2:05 pm. Ask her for true status. She says shell put it in front of pharmacist, & itll be ready in 1/2 hour. Got in line at 2:43 pm. At 3:05 pm, told to wait for a minute because shes putting in front of the pharmacist now. I ask, For a minute, or an hour, because Im pressed for time? Told a couple of minutes. Pretty sure I heard rep tell pharmacist they had returned Rx because I didnt pick it up within 3 days. 3:28 pm left without acknowledgement from staff. No Rx.2/22/2020:. Picked up Rx 8 DAYS after initial request for REFILL, 3 phone calls & 3 trips to pharmacy. Never once received a phone call, text or email with any status.

So slow, no multitasking, not helpful, pretty much everything....and that was before CV 19.

Poor customer service by a young rude arrogant clerk, pharmacist didnt even come over to try to help, just rude all around.

DO NOT USE THIS PHARMACY! You WILL regret it! Theyve screwed me over multiple times. This last time my sons doctor sent them a script before I could tell him not to send it there. :( My sons doc said it was received by the pharmacy. I never got notification the pharmacy filled it, I tried calling throughout the day and could never get in touch with anyone due to excessive hold times. I called the manager of the entire store last night and he said he can try to tell the pharmacy to cancel the prescription (so I could transfer it elsewhere) and he never did (shi**y management right there). I was able to get the prescription filled elsewhere(Rite Aid on Jones Station Rd) only because of the pandemic and insurance companies allowing refilling of prescriptions early. I am pretty sure this Walgreens is deliberately tying up their phone lines so they dont have to talk to anyone on the phone. I say this because at one point there was only 1 caller in the queue and that 1 caller was before me for 30 mins. THERE IS NO WAY!!!! And I tried calling there this morning and their message kept switching from 2 callers in the queue to 1 caller in the queue. Ive contacted corporate but they dont seem to care. Im certain if they keep operating like this they wont last too long. Most people who live in the Broadneck area hate this pharmacy...

Unorganized, Unprofessional

Pharmacy is awful. Cant find prescription faxes when doctor has receipt of confirmation.

Want exorbitant wait times coupled with an incompetent, discourteous staff? Then this pharmacy is for you!

Sucks