Greg and Stephen both went above and beyond to make buying a vehicle as easy as possible. The fist vehicle i purchased was having transmission problems and they were able to switch me out into a different car. I really appreciate them staying late as well to get the paperwork done.

Steven and Greg were great they were sharp they understood the responsibility of doing great Car Sales. Also I wanted interject that they did work with me very well. Thank you very much to management and finance who were very straightforward and precise and dealt with me efficiently and effectively and quickly to get the deal done.

Everyone was friendly and helpful, and my new car is just what I was looking for. Payments fit my budget great! I am a return purchaser, bought my van here and loved it too.

This place is fast friendly and will do what it takes to get you in a car. The cars here are worth the buy

This was my first time dealing with insta credit auto mart & I must say that the experience wasn’t bad at all. My rep Steven made sure he explained everything to me & actually got me a better car with the budget I was working with. I would recommend looking into them if your in search for a vehicle

I love this company everytime I have been here I have been treated with such respect. Greg was the salesman this time and he was fabulous. Thank you all for everything

Craig was really helpful and sold me really good car

I worked with Stephen he was wonderful he got me approved before I came in. & they had a great selection of vehicles to choose from he worked with me and my husband until we found the right vehicle for us. The process was quick and fast.

I love there customer service! There was one Sale rep. An he gave his all to me and the other customers he was dealing with. Thank InstaCredit

All words no show. I went in since I kept seeing ads for $250 and can drive home with a car. Not true, they told me I needed $1500 down and could only get a car less than $11000. Which the salesman Stephen told me they only had one at that lot. You know didn’t even look to see what other stores had or anything like that. Also while waiting for “the manager” to see what they could do for me the salesman sat there and played on his cell phone. He says oh you can go look at the cars on the lot and I will come find you. Don’t even offer a water or anything. While I did look at the cars before hand they had cars out there still trashed on the inside. Like couldn’t you put them in the back or something. I do not recommend this place at all.

They had 1 sale guy named Stephen taking care of 3 different people at once and it was very quick service that guy is superman when it comes to sales

Your sales person Steven is awesome. I am very grateful for your service. I will recommend Insta Credit Automart to any one I know who needs a car. Thank you so much.

Very good service. Very nice people. My cousin recommended me here and I have no regrets!

They were so fast and had great service

Bought a 2012 Jeep Patriot in may of 2020. Within one year the transmission blew and needs replaced. I agreed to have them replace the transmission for a cost of $3,420 with me paying $1,700 as a deposit. After the deposit was paid, a week later of my Jeep being at their shop I called to check the status.I was then advised that although my payment was taken nothing has been started because they needed me to sign paperwork that I was never informed of. I went in to sign the paperwork so I can get my transmission in and I can get my vehicle I need to commute to work everyday finally started on.When I went in first I was told that they never received my payment of $1,700 then after checking I was advised they did in fact receive my payment but they applied it toward the balance owed on the vehicle instead of the repair. So now we are at two weeks gone by since me paying a deposit and no work has been done. I today, signed the paperwork and they switched my payment to be applied toward the correct thing (the repair).Now being told it could be another 7 to 14 days. Which would make it 3 weeks or more after paying a deposit for work to even begin.Long story short, bought a $10,000 Jeep and within a year needed a new transmission and once I agreed to pay for the transmission it has been nothing but headaches and mess-ups delaying we work to begin. I do not recommend this place at the current time

This place has great customer services the process was easy and I walked away with an amazing car!!!!! Steven is great I definitely recommend

The process was pretty effortless and quick.Approved in minutes. Nice selection of decent cars. The lady who was in training at the front desk was really really nice. Everybody else was ok. Sales guy was alright. Just glad to have got the car I wanted. Guess we will see how it is as time goes on now.

Greg at the Arnold, Mo location made my car buying experience an easy one... I walked in test drove the SUV I liked and got all my paperwork done with no problems... He was very friendly, professional and overall a great Salesman..

My account agent, Mickey (I don’t think I’m spelling it correctly) always went above and beyond. I’ve genuinely grown a bond with her and consider her much more than my agent. Over the span of my account, life often got in the way. She always, always, always, took the time to listen to me just like a good friend would. I’ve learned about her life and family as well as she has mine. In every situation where I needed help and compassion, she honestly ALWAYS made every effort to do everything in her power to see if she could help. She is a sweetheart of a woman and I truly consider her a friend. I can honestly say I’m going to miss calling her to make my payments. She really cares about me. I know this because she asks questions about things going on with me that I’ve shared with her weeks prior. She is the best part of Instacredit. I’m gonna miss her.

My experience was great. I was able to pick the car I wanted and Steve and the whole InstaCredit Automate worked with me to make sure I got a vehicle.

Steve made the whole process quick and easy. For the first time a pretty easy painless car buying experience!

Great place to buy a car! Came in found what I wanted.. had me in and out in no time! Thanks Steven!! for all your help! I’ll be back! Come see them if your looking !!! And your in the Arnold/imperial area STOP IN!! They will get ya in something to drive home! Thanks guys

Steven was awesome!! Timely matter. And got a quick approval

Got my car today and Greg was awesome and amazing would so recommend him as your sales person.

Stephen was very helpful and worked fast and efficiently. Very good customer service. Thank you so much!

Instacredit has been amazing in trying to help me get in a car. They are super friendly. Truly recommend these guys help u out in a pinch.

Ms. Jane is always so pleasant, and helpful. I will tell anyone who needs a car to come to insta credit and talk to ms. Jane because she makes you feel like family. You all are blessed to have a wonderful lady like her on your team.

Fast friendly service willing to work with almost any credit situation definitely worth it low down payments low payments

Fantastic experience. Professional and fast service very fair pricing

They helped me get into the type of vehicle I was looking for. Small down and good monthly payments. Happy so far.

Greg treated us great. Stayed late to make sure we received everything that we needed. Would recomend to family and friends.

Absolutely amazing people and amazing service. Everything was explained thoroughly and my salesman made sure that I understood everything.

Very quick and professional. Stephen was great with making everyone feel comfortable with such a huge decision.

Love my car and love that its paid off.Thanks for giving me a loan

They help me here at the Arnold location. Very polite.👍

Thank God for insta credit and Greg who way out of the way to assure me I got the type of vehicle I wanted. Thanks Greg!

Very helpful and i love my Malibu 🥰 great car Thankful to have gotten my car here

It was a rough deal, but Greg stayed with me and helped me through the whole thing. We worked as a team to get everything we needed and we got the deal done. Thanks Greg!

Excellent service from the moment I walked thru the door!!

They are aweful we bought a car that has had to be fixed more times in four months than I have ever had to for a beater car they are rude. On top of all that we have called BBB just to get them to fix our car because they said they fixed the coil packs which they only fixed one and they also put hose clamps to hold on the plug wires so in my opinion they shouldnt even get one star. Oh by the way this is the Arnold, Mo location.

Pay your payments on time.Get your vehicle checked out by a licensed mechanic the next day. They have a specific warranty. Love my suv!!!! Finance gal ROCKS!!!!!

Excellent service met my needs

I got a really nice 2012 car with only 80,000 miles. No issues.

Great experience with greg

Got my car here everybody was nice and courteous and helpful I would recommend it to anyone

Im 6ft 4 they were going to put me in a Kia Soul I got there and in the middle of me getting car insurance the sales manager call the sales agent to put me in a cheaper car and all the other cars there are meant for smaller than six foot four people

Very fast and friendly

Greg was excellent to work with! He kept everything simple and straightforward which i really appreciated. Worked with my not so perfect credit and had a low down payment of 500 to get me driving again. Would recommend anyone looking to rebuild credit and get into a nice car to Instacredit Automart!

Kind and friendly service I was in and out with a used Suv in just a few hours. I will definitely go there again..

Have bought several cars from them with no problem. Just bought our 3rd and only had it a couple months but on the day after we bought it it started to act up. Still under warranty and hope they fix it per the warranty and Ill give them 5 stars. Updated 2-5-2020. As they promised per warranty they fixed the car and fixed it fast and it runs like a top. Thank you Insta credit Automart. This is why Im a repeat customer.

Horrible customer service cut my car off on the day the payment was due lost my job because of it and they straight thought it was funny and the lady JANE is so ignorant i told her i want to speak with some one els she said good luck not even worth going there ohh also they refinance your loan with out even telling you so best belive iv already got a lawyer they are scandalous as hell stay far away from this place

Salesman was nice, hes a salesman he has to be nice. I took my vehicle I bought back within a week of buying it because of a leak and the service department was very rude. Just a bunch of guys claiming to be mechanics. They didnt like the fact that I was calling contact 2 for help and they threw my keys at me and said they would not deal with me any longer. I just wanted them to honor a warranty which they did not. I will never buy from them again and dont recommend anyone else to buy a car here, worst experience ever. I thought what a way to treat an Army Veteran. I am very disappointed with them. You would be better off buying something from a more reputable company. Thats just my opinion but just remember you have been warned!

I was there as moral support for my girlfriend.

Greg is great! No pressure during my test drives, and the 2 porters went above and beyond to make sure my car was exactly what I wanted. Great place to get a nice car that you can afford, even if your credit isn’t the best.

Steven was very helpful

Nasty attitude Jane that works there is horrible... You cant even talk to her about anything. They sold me a lemon and tried to say I did something to the car... They have no Compassion towards their clients about making this lemon sale. Never buy a car there!!! Never, Never, Never...Trust me they need to be out of business!!!

Jim Bigham took care of us, he was patient in letting us make our choice, and made the entire experience very pleasant! We will definitely reccomend Jim and Instacredit Automart to out family and friends. Thanks Jim!!-Mike DuBoise

Account managers are very rude. Tried to pay off a car for a family member and the account manager, Jane, was judging me and asking personal questions that had nothing to do with finishing the payment. She made me feel very uncomfortable. Would not recommend.

I cant express in a simple Google review how extremely impressed I am with InstaCredit Automart. In particular, Greg Langer went above and beyond during the process. His attitude was terrific and very positive throughout. I would recommend InstaCredit Automart to all my friends and family and would insist they ask for Greg.

Horrible place, the cars are way over priced, the sales team is rude. They dont even try to clean up the cars before they sell them. I do not recommend them. If you are looking for a car go to CARMAX, they are wonderful!!

Purchasing a car from InstaCredit automart has to be one of the biggest mistake I have made in my adult life. I purchased a car THURSDAY and the following MONDAY the car would not crank at all! I spoke with the Robert (Operations Manager) he was absolutely the most unprofessional person I have ever spoke to in my life.I asked to not be taken advantage of and I feel this is exactly what happened I wouldnt advise anyone to purchase a car from this location.I am very disappointed.I asked to speak with the owner and was denied, Just giving a heads up DO NOT DO IT!

The InstaCredit Automart in Arnold Is incredible. They are all very friendly and helpful. Greg Langer sold me my car and was incredibly helpful and easy to talk to. I highly recommend if you need a car going to this InstaCredit!

Sean was excellent with my mom. Got her in and out with no problem. I highly recommend insta credit auto mart to everyone. And Seans the best.

Love my car! I have had it 1.5 years and not a single thing has had to be fixed except minor things like a gas cap and a visor hook. Not only that but I have repaired my credit and have been able to get things because of it. Completely recommend!

Joe the salesman is the best. Everyone at the Arnold dealership is so nice and friendly. We have purchased several vehicles and would recommended them to all our family and friends.

The ladies that work behind the customer service desk, both finance and auto areas are not people friendly. When you deal with the public on a daily basis, you have to be a certain person with a certain respect to people. You can even fake it as long as it shows at least some effort. Customer service is a hard job, i know that but please dont be rude to people.

Very patient with us! My brother needed a car that day since his was totalled that morning. Stayed after closing hours just to make sure he had his car. I would gladly recommend others to go there.

Highly disapointed I make 2500-3000 dollars a month . They refuse to accept all of my hourly income plus all of my commission there for they asked for 3000 dollars down with a very high car note still. Even the rep said that I had very good income but they still refused to take all of my income. How does that work.

I had the pleasure of talking to the God of Insta Credit Automart. This is the second car I bought from them and I thought that as a returning customer I would be treated nice. Boy was I wrong! This company has absolutely NO customer service. First they falsified the safety inspection. I had the car less than 3 weeks before the breaks went out completely. We almost got into a complete wreak on 44 because we could not stop. Then when I asked for a copy of the bill of sale for the tow company I was told that I had to come down and sign a paper, great except for one thing, I dont have my car. Here is an idea the tow company has to verify my ID in order for me to get my car. the God of Insta called me sweetheart in order to in his words calm me down as a father would, excuse me my dad does not call me sweetheart. Now the suspension broke in my car, please keep in mind this 2 months of me having the car. OK I will pay for it but hey in order for them to do the work I need to sign a piece of paper, OK can you email it to me, beings well you have my car and it is 30.00 UBER ride each way to sign the paper. I was told that it is not legal by them. When I pointed out to them that I work for a law firm and it is legal I got back to and told that they are not changing policy for me. Then the God says there is nothing he will do. Now I have been in customer service for many years and I have NEVER talked to anyone like this, when asking to speak to his supervisor he told me he was it, the God of Insta, I was not allowed to talk to anyone else but him. This man should be fired as he has no customer service and now has lost not just myself as a customer but everyone else, as I have recommended Inst to many of my friends and now I am letting them all know about how bad they are!

I love my new Kia Soul!! Thank you Greg...you are such an awesome salesman, very professional. I highly recommend.

Went in to see a vehicle. A supposed special 250 a week needing to bring home 1000 a month and also all you needed was 250 down for a vehicle. A complete lie and waste of time. They wanted 1500 down and didnt even give me enough for a car. Should of saw the red flags when I saw Store Manager working alone and no other car sales reps. Went to the location in Ofallon Illinois. Dont Go!!!!!!

Car shakes when coming to a stop but service department couldnt find the problem. A second shop says its the CV axle and Im left to fix it on top of car payments.

Customer Service is excellent. No pressure at all. Greg is an awesome salesman down at the Arnold location.

I would give them three stars but their service department sucks. Depending on the job they sell repairs to other shops. Hesitant about asking about the work being paid for.

I love my Rav 4 but the customer service there is nothing to brag on. The people who answer the phones are clueless. They do not report to credit bureaus every month and missed reporting mine 3 months in a row. I have been on time 100%

I worked with sean and he was very nice. Answered all my questions and helped me get into my new impala!! Im so thankful for this place right now!

I went into to this place looking for a honda yesterday with a thousand dollars down payment. I got approved and they told me they had hondas, but they needed 1500 down payment. So I left, I then managed to come up with the EXTRA 500, but when I came back today they said they didnt have anymore hondas? But we can put you in a Chevy cobalt they said. I dont want a Chevy I want a honda, This place is full of scam artists dont come here.

Friendly people, they will work with you. Cars are a bit over priced, but can understand to a extent considering the type of business they specialize in.

This place is nothing but a scam, stay VERY far away. They will sell you a car worth $3,000 for $18K. They prey upon those who are in desparate situations and then when you try to settle on the car and make final payments, they will not accept them. Not to mention, when I asked to speak to a manager, I was denied. Hopefully Mr. Hayes reads this, understands the importance of customer service and calls me back, b/c the experience thus far has been horrendous.

Me and my wife bought a Elantra gt still currently have loan had for about year or so now got great dea for a car with only 30xxx miles on it, finance is super understanding (Jane does an awesome job) if you lose ur job or something and is patient with working out any issues as long as u try me and my family love them very professional and a great service to the public population who has issues with debt and /or credit in their past.

Overall positive experience. One of the best parts of this company is the ability to online shop on both their website and their Facebook page.

I give it less than 1 * if I could.

My Salesman, Joe, is awesome!!!! He was very honest, straightforward, and helpful!!!!! He got me more than what I was looking for!!!! I appreciate everything he did for me and highly recommend anyone who needs a car to go see him!!!! Thank you again Joe!!!!

There really great got exsacally what I wanted.

Would not buy a car from them if they where the only car lot on the planet. Tried to sell me a $10,000 van that only bluebooks in the high $6,000 range. And they tried to push me into the car. Shawn the guy that we talked to was very rude. We told them what we where looking for and they said all we could get was cars that we did not need. So I would stay clear of them. They SUCK!!!!!!

I highly recommend Instacredit Automart. I have never had such excellent customer service provided to me elsewhere. The approval process was very easy and I felt like they were doing everything they could to get me into a car! Joe and Greg are awesome!! Who stayed after their shift to make sure we got what we needed. If you have bad/no/even good credit, go to instacredit and talk to one of them!!

Rude customer service & when you try to call your account manager they keep you on hold forever. Also, I literally forgot to pay my car it was due 12/06 and just accidentally forgot and they turn my car off. Horrible company.

Highly unsatisfied with their shady and illegal practices. Giving them 1 star is too much credit for them.They had on their website that they help customers build their credit back. The salesman confirmed it as well as the woman in finance that did the contract. At first, they reported wrong information to my credit report, told me to dispute it with the credit reporting bureau, then they refused to respond to the dispute. During the first 7 months they ran my credit multiple times without my authorization, let alone even making me aware of it. I attempted to resolve the situation through the BBB, then went to the State Attorney Generals office after that failed and the company continued telling me that its my problem to resolve and they have no responsibility for it. Now, I have been receiving harassing phone calls from them after I was put on their do not call list per conversation with Mike Marsh, chief legal officer. The woman that continues to call me, Jane, said that she was instructed to keep making contact. The phone calls are recorded and Missouri is required two party consent, Jane refuses to acknowledge that there calls are recorded. When I asked to be put back on the do not call list she refused. After I requested to escalate the situation and speak with someone higher, she flat out told me, No. Along with phone calls, she also sends regular emails.I highly recommend shopping around at other dealerships. This place is not one to do business with.

Sold me a car with serious recalls! Car fell apart in 3 weeks! Wheel axel sherred off through me into media..about killed me!! They are rude shisters and Im lucky to be alive! Dont buy here...big mistake!!

Went there twice and the guys were doing nothing but bullshitin. Went in and they scattered. Walked out the doors once more and they once again gathered at the front desk doing absolutely nothing. Went there to buy a car...not just look at one. I guess they dont need the business or our money just wasnt good enough for them. Would never recommend these jokers. Wow!

Never will I buy a car from here again.

When I bought my car they told me it had been in a finder binder which I was ok with only to find out later that the car has frame and structural damage. This is just the first of my problems, because of the damage to the car it worth less then $2000 Im paying $13,000 plus with $2000 added on my credit took a major hit because I had to have the car refinanced for a replacement motor that turned out to be a salvage motor after getting my car back I discovered they had unplugged wires that controlled the check engine light. I only found this out because the traction control went out along with motor mounts. I cant get in another car because Im so far upside down on this car its not funny.

I bought a car from here less than a year ago, and one day i go to start my car, and it doesnt start. apparently the reason behind it not starting is because of a payment box they put in the car that malfunctioned and wouldnt allow me to start the car regardless of the fact that ive never missed a payment. i was charged close to 600$ to get a new box in with money that i dont even have just because their box in the car messed up. i spoke to someone from there to see if i could get reimbursed for this absurd charge, and not only did they refuse to pay me back for their mistake, but almost everyone i talked to was unnecessarily rude. last time anyone in my family is ever getting a car from here.

Well I didnt get a car and thats all I have to say

This place doesnt even deserve a half of a star but it doesnt give you that option. My life has been a nightmare from hell since november when we got our 07 Equinox. We purchased it on November 17th,2016 and bad to return to the service department on November 18th,2016. That was just the first time we had to go back. We were back multiple times for the same issue from November to February. In February they kept my vehicle for a week and when it was returned it worked okay for 2 weeks and then the same issues started happening again. When I called to set an appointment to bring it back in they told me it would be 60$ just to start diagnosing but that price was subject to go up depending on the extent of diagnosing that they would have to do because my warranty was now expired, but it was doing the same thing that it had been doing since we bought it. It is now August and we are still struggling to figure out whats wrong with the car. We didnt take it back to insta credit automarts service department because they are ridiculous we are a younger couple with 2 kids and 1 on the way. We went there to get a car that was dependable. We knew we would be paying more than the vehicle was worth but with our credit it was our only option at the time and we still go screwed over. We are due to have our baby in 10 weeks and trust me theres nothing like being 7 months pregnant and stressing because you have been screwed over and dont know how your going to get to your appointments, your kids appointments, work. Its just crazy. I wouldnt recommend this place to anybody. It has left me in tears multiple times. Its rough when you try your hardest and cant get ahead. Today will be another day of tears because my vehicle isnt operating properly and my kids have missed their appointments. How do you not feel like a failure as a parent when your doing the best you can and its not good enough. Thanks insta credit you guys dont seem to care about messing with peoples lives.

Heres 2-3 Warnings About Instacredit Automart... This Was The WORST 3 Years Of My Life!!!They Give You The Run Around About EVERYTHING! They Dont Fix The Problem, They Make Them Worst!I Literally Paid My Car Off A Year Early, Just So I Dont Have To Deal With This SCAM Of A Company!DO NOT WASTE YOUR TIME OR MONEY!Mike Helped Me At The OFallon, MO Location.Wrong Company To Do Business With!

Not very good and dont believe we finance everyone far from truth

Fast and Hassle Free. Quality vehicles.

Amazing i am always going to come here and get my cars and i will tell anybody and everybody to come here to this location and get cars, the staff here at the arnold location actually care about you and your situation so they try so hard to make sure that you are not buying the car thats available they go a step further and get the car you actually want and they have the best customer service i have ever experienced at any car lot.... i love this location and i will continue to go back, i use to go to the Collinsville location but im glad i decided to come to the arnold location and i actually got the car that i wanted and didnt have a hard time getting it at all, and in 2 weeks my husband is going back to get him a new car now....lol

Not happy at all with the experience that I am still going through. I leased a 2003 Saturn L200 from them about 6 months ago, and Its been nothing but problems. The first issue occurred about a month ago and it costed me 300$ to fix. Well about 2 or 3 weeks later my car was broke down again, they took it in fixed it and it was given back to me. And then a week later it was broke down AGAIN, so they did the same as last time fixed it and I got it back. So a week later I was sitting in a car again that would not start, this time it was the battery, I paid 125$ for a new battery. I finally thought my problems would end there. Buuuuuut a week later (yesterday, February 19th) I had just put gas in my car, went to start it and it wouldnt start ONCE AGAIN. So at this point theres not much I can do. Im having to pay 125$ for a tow truck OUT OF MY POCKET, so they can deal with this lemon again for the fifth time in a month in a half. Im paying 6,000 for this car and was told its ONLY WORTH 500$. Its very upsetting as Im a young 19 year old who is working hard on her credit and Im in a situation like this, where it can easily be ruined because I dont want to pay for a car that doesnt run. They told me on the phone that they will have the sucky service department look at it, figure out whats wrong with it (which they never do) and well go from there. They owe me a whole new car that runs. Ive been loyal, I pay my 300$ monthly payments EVERY MONTH on time even though Im driving a lemon. Im pregnant and cannot be dealing with this kind of bullshit from these people. Bottom line is, I DO NOT RECOMMEND THIS CAR LOT TO YOU. THE TROUBLE AND STRESS AND HEADACHE IS NOT WORTH IT.