Was able to drop off my package for a return without a problem. The gentleman working today was very enthusiastic and bright! Great customer service!! The wait wasnt long either. There was only 1 other customer there at 4 in the afternoon on a Thursday. Will definitely go here for all items I need to be returned in the future.

Was supposed to have a delivery Wednesday…didn’t happen. They attempted delivery on Friday right after I left my house and said they’d try again Saturday. I’m home on Saturday. Then I get a notification saying they attempted another delivery and they’ll do a final delivery Monday because no one was home. I was home sitting on my couch. No one came. I called them and was told someone would give me a call back and they never did. This is a package I have to sign for unfortunately

I’ve visited this place at least five times in the past few months, every staff member is so nice and helpful. Lines move fairly fast. If you have questions they are patient and do their best to help you.

Quick and easy. Its nice to have a UPS hub so close.

Spoke to a rep to pick up my package. They told me they closed at 8p I drove an entire 45 minutes to arrive at a closed facility at 7:20p. Then had to be on hold for 30 minutes so they can tell me there isn’t anything they can do and to come back Monday.

I have had numerous problems with this location and shipments over 50 lbs are always lost or damaged or delayed. My package arrived at Ups on the 11th stlll have not been able to track down package or retrieve it because this has happened so much I believe someone is taking the packages. Never had this problem with Amazon only Ups

When entering I was greeted by a young with most awesome attitude. He was very genuine in his happiness to see me ..

Quick and easy. No line, I was in and out in 2 or 3 minutes.

Staff was great. However I had a package scheduled to be picked up today and i called before going to make sure it would be there. 30 minute drive for nothing.

Opened at 3pm, lady opening the door was super sweet and helpful.

Poor service, their self serve printers are NOT. You have to wait in line for cashier to get started,, then again for an 0.84 cent checkout. Never again at THIS store!

Impossible to talk to a human! Lies about being 2nd attempt.

Horrible experience! Ive been waiting since Saturday, June 12th for my package. Obviously customer service and the Customer Center has two separate systems which dont align. My package was at the warehouse, but all of a sudden moved to an undisclosed location that the supervisor didnt have access to. As of today, June 16th I STILL dont have my package and still making phone calls to a customer service center that never has an answer!

Ordered off Newegg and expected delivery was May 1st by 7pm on a Saturday. Waited for them to arrive with package and as I was checking tracking it flipped from out for delivery to Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup. No one ever came to my apartment, no knock, no notice was left at the door I literally waited and purposefully didnt do anything today so I wouldnt have issues, from my knowledge I didnt have sign for it he couldve left by the door if he wanted too. and because its Saturday I have to wait until Monday Afternoon to get this package from an access point. I immediately called UPS customer service and they said the dispatcher would call me. He did call me about an hour later but I wasnt near my phone(which I admit was my fault). Tried calling back the number but voicemail kept saying its not a valid ups number and to call Customer Service But I called back Customer service and said they would reach out to the dispatcher and call me again. Never Happened. I personally believe the driver either went to the wrong apartment or didnt even bother delivering packages in the apartment complex that day. I wouldnt be as disappointed if they said they rescheduled for a time restraint. I woulda still been mad. But the fact they said I wasnt at home and no one came no notice or anything just drives me to believe the driver was being lazy and tried covering his tracks. Unacceptable. I hope UPS reads this im not mad with customer service or the dispatcher but whoever driver is needs to be talked too

2 of my packages have not been delivered in the past two weeks from this facility ordered from Overstock.com. The drivers claim they have delivered them and that the items are scanned in by them like they did but it is a lie. They lie and say that the driver will go back and track the package but they do not do so. Both days they claimed the items were delivered, I was here and no they did not come over here.They tell you to start a claim with the company you ordered from so that they do not have to do their job. An Overstock agent said to me “ sometimes they scan items in like they have delivered them but actually deliver them the next day. I hate when that happens “This is a disgrace and they should be ashamed of themselves. And no I will not contact you on Facebook or Twitter because I don’t use social media as a means of communication.

Very friendly nice afternoon staff. They are the best.

Pkg was supposed to be delivered May 19 According to email, waited all day to find out a note was put in that I’ll pick up the pkg LIE I never even spoke to anyone about it. May 20th I Called UPS Arlington, Cedar Hill both locations and their customer svc in Arlington trying to track the pkg, was told they were gonna deliver it on the 21st, called customer service again on the 21st to see if it was out for delivery like a new email said between 11:30-1:30 pm NO! now someone called stating driver put info in in error and she’ll TRY to get it to me tomorrow 3 days waiting and maybe tomorrow totally UNSAT. I’ve never had this experience ever with a shipping company and pray I never will again! Whoever lied on me should be fired!

Oh my! Ive caught these guys lying about packages being out out for delivery. They couldnt deliver my package that was priority mail. So I have it held for pick up. It says ready for pick up at this location. Get here to pick up and guess what. Its not here. So the progress on the tracking system they use is giving you wrong information. They dont know where my package is. When or if the truck is going to bring any packages. Calling for supervisor is pointess. They do absolutely nothing for you besides tell you its there according to ups but they have no idea where. I will never use ups again after this terrible experience. Ive driven 100 miles twice now. Last night and today Friday to get a replacement debit card I had overnighted. It was sent Wednesday arrived here Thursday morning and was scheduled for delivery by end of Thursday. Now since they are closed over the weekend I wont get my debit card until Wednesday and that card is where my money is at which I cant access without the card. Ups is terrible when you really need and are expecting something. Im getting BBB and another business investigation agency involved. I will never ever use UPS for anything ever again

Employees onsite are friendly and helpful but the 800# is unhelpful and unreliable. They gave me bad info on a package I was waiting for. The delivery person didnt knock on my door and left a couldnt deliver note making me go out to the customer care location, twice. Unreliable delivery. Get a 3 star because of onsite personnel only!

Had to come twice about my package but they eventually got it resolved the 2nd visit

I have came a few times to pick up packages on hold. Ups sometimes can’t deliver to PO Box so they hold it here. The guy up front his name is Kelly. Not sure I spelled it right. Every time I come the guy has a great attitude. Always cheerful and happy. His attitude is contagious. Always made me smile. I hope management realizes what an asset he can be for the company. Please let him know he has great customer service!!

Slow employees not very knowledgeable. Like their computers

Even though the truck was over an hour late the lady at the front was super sweet she ran to the back and got my package. Customer service made up for late truck

Great service here at the Customer Center.However, online customer service is terrible. Such a headache when picking up an international package.

Great customer service ...I love the place!!!!

Worst customer service I have ever experienced

They need to at least know what there jobs are and details for the job. I got the run around for over an hour in a half and no body could give me a simple tax question and address change. It was a very huge headache talking to yall. Poor service

The people are wonderful. Super helpful and overall pleasant. The logistics of package pickup? Leaves something to be desired. For some reason, there is no connecting driveway to important components of this place. Its new and pretty, but it needs to work well, also!

UPS Customer No-Service is the WORST! Id give 0 stars if possible! God help you if you lose a package. Its obvious UPS cares more about saving money than actually helping a customer with the package that UPS lost!!!My elderly mother isnt tech savvy so shes hosed when it comes to getting help. You absolutely CANNOT get thru to a human!

My package has been held for a week now due to a UPSs error! Trying to get answers from them is like pulling teeth; absolutely ridiculous! Very poor business practices. I will never use their services again if I can help it.

This place is wonderful!! The guys went above and beyond to find my package!! Everyone was great 👍

1 star is too much for UPS useless postal service Every package Im sent they NEVER deliver, they just take it to any facility they want and Im stuck chasing it down! SICK OF IT! LAZY EMPLOYEES!

Best delivery service… hands down !!

A really nice man delivered my package after being on the phone all day

Great service, I was in And out in no time at all.

Dont have an option to print at the location. The worst store ever visited.

Slowest shipping in all of north Texas. Usps runs laps around this facility and I don’t know anything about fedex but I’m sure they’re better too.

Had a very bad experience and even when I tried to. All cuat service they wouldnt let me speak to a manager .. the employee got an attitude with me .

Great service with in the counter help.

So its Christmas Eve and a package was suppose to be delivered to my post office box today. Unfortunately the post office is closed so I called and spoke with one of the managers (Laura) at the Arlington, TX location and she informed me that my package was place in a holiday trailer until Thursday 12/26 (unacceptable). I tried to explain to the manager that I really needed this package today and if there was any way to make an exception or if I could pick up the package. The manager told me NO and we would have to wait until Thursday. So now my baby girl will now have her Christmas gift as promised until after the holiday. This is truly a bad experience with UPS and it confirms that customer is not a priority during the Christmas Holidays.

Brotha in there at the front desk, super chill and professional and helpful.

Susan that works here was absolutely the best! Her customer service was out of this world and she helped my husband with everything that she needed even though he showed up right before closing and still had the best attitude. Thank you Susan hopefully you will get this message one day and your boss knows you are a wonderful employee and gives you a nice raise too.

Great customer service.

Service was awesome! Little hard to get to.

Funky hours

UPS has given me the run around concerning my package. I was not the only person at that location who was having package issues

I worked for them seasonal and was told I’d receive a bonus if I never showed up late or called off so I made sure I was there everyday 10 minutes early and they still didn’t give me my bonus would not recommend working here

The incompetency of this company is unbelievable. We have lived at the same house for 40 years. Suddenly a few months ago, they are not delivering our packages because there is an error in the address. This week they have held a package over 4 days without notifying us they could not deliver. After we inquired, they offered us the option to drive 30 minutes to pick it up, except, they are closed today. After a call back, they also said they would send it out today, if not then Monday.Less than an hour later we get a notice for another package. Same exact situation. Address has an error. Unbelievable.Two neighbors on our street having same issues. Word among other delivery companies is there is a new driver. It is incredibly sad this company either does not train effectively or can not recognize incompetence.

This location excels at delivering quality customer service. Ms.Susan is wonderful.

Experience was great, young man named Kelly was very friendly and inviting. He assisted me from the time I entered to the time I left.

Wow unbelievable my package arrived beat up and with holes in it.

Nice pep people

Went to pick up large package two nights ago. The lady working the desk was so friendly and helpful. She even helped recruit a young man to help me put it in my car!

Relatively new location, but they get you in and out.

Great experience everytime. I go here regularly and the two ladies I have encounter are both very nice and helpful. Easy to drop packages for shipping.

No communication. They dont communicate with each other nor the customers 😒

Exelent

The employees who work the front counter are always so very helpful and courteous to me. I have always had nothing but first class service here, 20 years and counting! Great job you guys, I appreciate all the times you went over and beyond to help me even when I am getting there a bit too close to closing! These people are the ones to trust with any package, shipment, etc. They DO IT RIGHT🙂

The agent and her supervisor were extremely helpful in tracking down my package that I was told the night before to pick it up at this location. Found out it was actually in Ft. Worth, Tex. and scheduled to deliver to my house today. The package is fragile and volitile to extreme tempatures and excessive handling. It was shipped last Tuesday 11-26-19from Earth City, Mo. As far as UPS over all I would be generous by giving them a (1). Go FedEx!!!!

Customer Service was excellent! Service Rep was helpful and very happy. Made my experience a pleasure.

I have had three packages that made it to the Arlington Texas facility and within hours the packages were returned to the sender with no explanation. Called UPS twice, the first was told a supervisor would call back and never did, the second time I asked to speak to a supervisor and was hung up on. If this is how UPS wants to treat it’s customers I will never use them again. Hopefully this helps the next person that has to deal with UPS. They would have received a 0 if that was an option.

Had to wait to get served because was only one customer service clerk at front of store, otherwise was easy to get checked out.

Great help when it came to mailing my daughters switch out to Nintendo for repair.

The people are very friendly and professional! I was in and out in 10 minutes!

My package should have arrived today 7/26/19 at noon. Do you know whomever was the delivery person LIED and scanned my package and put it was delivered to my doorstep. While my phone was in my hand and I was sitting outside at the time it was scanned delivered. How do I know I received an alert. I went up to my apartments office and the lady said they didn’t even come there. I called the customer service line and they had the nerve to tell me I have to wait a WHOLE hour for someone to contact me. Which nobody has yet.

Nice folks, great service!

Excellent service.. no marathon trying to sell me stamps over and over. Put the vending machines back at least it wouldnt take an hour to mail one thing. How about a eBay and Amazon window for those that need special attention.

So supposedly a package was delivered to my door total wile I sat on the opposite side of it. No one knocked or rang the bell. When I looked tto see if it had been delivered it said left on porch. Why I was here all you had to do was knock. I looked everyware no package. Bad servace. Called and was told I would have to contact the sender and wait for another package to come. Hopefully they dont loose this one to. Be careful. I will never choose to send anything important with ups in my area. Bad business.

The lady on the front, have a great customer service, is just that she is dealing with all angry people for the poor service on the ups drivers

From what Ive read of employee reviews, sounds like a great place to work. Management doesnt get in your business, and is very forgiving.From a customer standpoint, Ive never lived in a place with such an unreliable delivery service. It is extremely difficult for UPS to get packages delivered to my residence even when Im home. No note or form is even left on my door of a delivery attempt. While sitting in the comfort of my home, a phone alert notifies me that UPS attempted to deliver and I wasnt home to sign. Ill be fair, it doesnt happen every time. But three out of five times consistently is too much. After calling in, creating an account, speaking to multiple people who have resolved the issue this time, and this time, and this time. My packages fail to be delivered consistently.From a client standpoint, I have lost trust in this facility. I cant keep my business afloat without reliable distribution. It is well worth paying someone else more that can deliver consistently. We are fortunate that we live in an area with services not UPS. I will never again use UPS within the Arlington area for distribution. I would advise others to err on the side of caution when working with this center as a distributor. They Define the phrase this rarely happens as this doesnt happen more than 75% of the time. If they feed you the same answers, I hope this review finds you well.Extremely disappointed.

Holidays has it a little unorganized but the customer service is exceptional.

Even though I had problems with the box being damage. The location on exchange drive in Arlington Tx was awesome. I called when I noticed the shipment was being returned. The called me back within an hour and I was able to go look at the box a determined everything was there. The were very professional beginning to end. Thank you!

TERRIBLE about delivering on time. My app, online, and UPS customer support all say my package should be delivered by 3:00 PM. Guy doesn’t show up until 6:30-7:00 every time without fail. Made a special request that they deliver before 12:00 so that I can get my packages and NOTHING, NO ONE SHOWS

Unfortunately I did not get the ladys name who helped me but she was so very sweet and helpful.

The Lady that help me was the one nice person I have ever meet .... Thanks.

Love there costumer service they provided me

Outstanding!

Susan at the front desk GREAT! Driver did not deliver my pkg to our office! Driver bad!

Same situation as I’m seeing on here numerous times.Driver changes tracking status to “attempt was made” while never actually making an attempt.

Courteous customer service

Fast friendly service.

Polite and helpful.

Second EDIT: Back down to one star!! Yesterday I spoke on the phone with Lauren I believe. I was assured someone would deliver my package today, and to the apartment office no less instead of my front door. UPS Tracking showed at 3:21PM that the package would be sent for delivery. 8:17PM (17 minutes after they are supposedly closed) it then says the package was changed to be arranged for pick up. SO ONCE AGAIN, THE PACKAGE WAS NOT DELIVERED. HOW MANY MISTAKES CAN A COMPANY MAKE? i am clearly livid pissed that I paid for 1 day shipping, and have now waiting 4 days to go pick up the package myself. im livid.EDIT:The Staff is friendly, that is then one nice thing I have to say about this place.So many bad words I could use to describe this company. My delivery guy delivered the package at 1:00pm on a wednesday and then said attempted delivery as if people are even home around that time, didnt leave it at the door, didnt walk the extra 100ft to leave the package at the apartment office either. Absolute worst delivery guys its so ridiculous. Dont let UPS touch your packages.

Had to ship some firearms and the lady working the desk was very helpful and nice.

UPS has the poorest customer service ever. Countless damage and loss claims. No help from our rep, all excuses. Fed Ex came in and took over and now we have a rep who makes sure everything is smooth and if there is ever a claim she handles it promptly. Not sure why UPS would lose a 25k/35k a month account to Fed Ex over $1800 in lost package claims but rather than take care of it, they lost a good business customer. But were a small company so were nothing in the big picture to them. I see that now.

They were awesome

The lady staff there was so friendly and helpful

I love the older lady in the front..!!

Good customer service but they couldnt print me a label so if you are in arlington just go to the lamar location to avoid waste of time

Staff is always very friendly and never a wait... Very fast service and drop off.

If i could give it 0 stars I would. Signed up to recieve messages and updates but didnt recieve any. It was said to be out for delivery at 7 am but it never came. They said they tried to contact me but they never did. Waited in my apartment for most of the day until i had to go to work.

They are the worst here, LAZY.

Made sure that my package was received with mo hassle. Even let me wait for the driver to return so the package didnt have y be attempted to be delivered twice.

Very personable and helpful love the customer service the lady has Cant I came in a lady had a smile and help me with everything that I needed thank you

Nice Staff and always has my packages ready for pickup!

There isnt much to it. I went to pickup a package that wasnt addressed properly. The staff was friendly and I did not have to wait long at all.

The ladies are always smiling, friendly and warm. I like coming here because I know Ill he treated well.

The woman at the counter was very nice and helpful!

Its a good place to work its small and pretty much everyone knows everyone

Can drop off package after 3pm. In and out so fast I almost ask myself if Id dropped pkg off already!