Why do I like JCPenney because they do have big and tall. The price is not too bad of stuff I want and all I like. You do have great employees great and customer service.

Visit Tessa in The Salon, experienced + friendly. Love the location, store is clean:D

Very good selection of office work wear is available here

Our favorite store in Parks Mall Arlington. My wife loves to go there. The best place for clothing needs and home stuff. The prices are reasonable. The sales events run year long. $10 off $10 and $10 off 25 coupons are sent out very often during the year. They have a big collection of seasonal items for all seasons and especially for holidays seson.

Its a very good and helpful tool just for my own phone as well too!

Found what I was looking for at a very reasonable price, and the service was friendly and efficient.

Like that this place has stuff for different sports, schools, and teams. Super happy to see WNBA stuff!!!

Its Penneys. Good prices, low inventory.

They have a great sale on jewelry right now.

Leisa in the Optical department helped me. Her customer service was top notch. She was professional, courteous and only asked for a smile in return. Leisa is an example that good people still exist in this world. Please recognize Leisa for her awesome customer service skills.

Wonderful staff, everyone was so sweet and helpful definitely enjoyed the shop, only thing I disliked was a certain employee, he was an older gentleman, Jim I think his name was, horrible attitude towards customers and employees, I would hope y’all would rethink his position at this store

Was able to find a few back to school items for reasonable price

Found the perfect dress for attending a wedding and beautiful shoes. Both on sale! Employees were friendly and very helpful.

We have had a ring sized there and its over a week late and no one will answer the phone. One time it was answered and I was hung up on even before talking to customer service about the status of the ring. I had to get the lead on duty involved. There is no reason for this.

Not to bad just to many people in the store.

Go see Monique in the SALON, shes great at what she does.

Still some Covid protocols, so limited womens fitting rooms open but the line moved well as it was staffed by an attendant. Items were recovered and displayed nicely.

I went looking for a fragrance and met one of the best sales person in Texas, her name is Katrina and yes shes young but dont let her youth fool you she can sell ice to skimos; she was professional, witty, and asked all the pertinent questions, she tried to get other colognes with the same bergamot base scent I was looking for, she was a pleasure, and an asset to J.C. PENNEY.

My husband ordered me a ring but when it came in two diamonds were missing so we were told that we could take it to the store to exchange or get a refund so we go to the store and the sales lady said she had sold the last one earlier that day and that was fine but instead of trying to show me another ring to replace it she just gave us a refund which I really didnt want.

Went yesterday and decided to do curbside pickup because my newborn was asleep.Never again! The associate who bought my items to my vehicle threw them straight at me from a distance like if my bags were trash.Even my 5 yr old told me, mommy she is not supposed to throw you things right? It was rude and a disappointing experience.

I had not been to JCPENNEY in a very long time, actually many years. But I went to look for particular housewares. Fantastic store. What a surprise. Cookware that was just what the home chef within me needed. And got my hair done, I didnt want a cut or neded color but needed a nice curl for evening out. My hair is unmanageable sometimes. A+ in service and courtesy. So nice, friendly and polite.

Awesome bargains on home goods, clothing and shoes.

We did portraits. It was very expensive but worth it in the long run. Do not look forward to spending 400$ again. Customer Service was ok though. Will be back because we had to buy a membership making it cheaper at the time.

Not a lot of appealing clothing, maybe I went at the wrong time and season. I was pretty disappointed. 😞

Clothes are tacky I used to love jc Pennys what happen

Need more registers open. Shoe department need more stock to be put out.

Had my hair done in salon. Great customer service!

Great place and very affordable for suits.

Had exactly what I was looking for in bedding.

I was coming in for Christmas shopping for my kids and was excited to see all the sales but watch out.... Its not what it says it is. I thought I would stock up on these fabulous deals of 70%off already marked clearance for Spring/Summer Tees, Tanks, Shorts, Capris, & Swimwear and IT WAS ALL A LIE. The sale only applies to specially marked items not all the ones on the rack below that sign. So of the 20 or so items I had picked up from the rack only 3 APPLIED! I tried to explain and even show them where I got it and they said im sorry it only applies to spring/summer wear.... Oh so these shorts for my daughter are to be worn in the winter?! Then other sale items werent showing correct price and i had to go and get pictures then the cashier went. It was a mess. When it was all said and done and we finally got out of the store after 30min at the register we hit the door and BEEP BEEP BEEP. She forgot the sensor on the clothes so we walked out to figure out which item it was and we found out she forgot to void one of those non clearanced item.... BACK TO THE REGISTER WE GO...... omg.....

Good seals and friendly staff.

I parked on the side of JCP and walked all the way to the door and it was blocked off as emergency exit only. So I walk around the entire side to walk in and go to the escalator only for it to be out of service. I had to go all the way back to the door I came in for the elevator and its 2 people at a time so I had to wait again. I finish shopping and go to a register and its CLOSED... find another CLOSED...walked around to the other side of the store to see a long line at only ONE register. SERIOUSLY so inconvenient

J.C.Penney all ways has just what need for a good price.

Prices not bad checking line short

Got great deals!

Excellent customer service. The attendants were friendly and patient with the kids

Staff is super helpful! Espcially Ellen!

Good place shop good service Saturday evening

Good customer service

We didn’t buy anything this time. But I did use the restroom it was very clean! (The one by the salon) The store itself was also well taken care of, and the staff all acknowledged us and said hi how are you doing?

Clean and organized. I cant wait to covid if over so they can restock!

1) The place is good2) Staff best3) Gamgebians4) PoliteI recommend

Awesome prices and great quality.

Very good than you

I had an awesome experience here. The great experience actually began before I arrived at the physical location. I called to get information and the staff was very polite and continued upon my arrival.

Yes love the sales here super friendly

Penneys continues to be a good destination for great clothes at an affordable price.

Everything was marked with the correct price

I went to the optical section, but they were closed.

Caroline was amazing. She was super helpful and made the experience fun. I haven’t had great experiences in the past with this location but Caroline more than made up for that. My husband and I were even a bit difficult shopping for watches and she still had a great attitude. Thank you Caroline!

The revision to group checkout appears to be an increasingly bad idea vs checkout per department. Checkout is never manned properly and individuals seem very inexperienced i.e., long wait times. Not the store it was, I miss the customer service that once was abundant in the store.

Didnt have the dress style I wanted either but the nice lady tried to help me.

Dont have the strength to explain, a year or so back there was supposed to be some closures bankruptcy etc... I know why!!

Huge selection of just about everything you want under one roof.

We visited this place a few days ago and the staff was extremely rude. We were at the jewelry counter waiting for someone to help us. There was a small line and when we asked to be seen when it was our turn. We were told it was going to be a while because she was gonna wait until all the other people left, including those that came after us. After about 30 mins we left and wont be back. Horrible customer service.

Nice, clean store.. The sale prices make it an affordable place to shop. I get my business casual clothes from here. Their style is professional and fun. The only issues I have is its hard to find my size. Seems like they always have an abundance of one size or another. Maybe look into getting a better buyer or inventory manager. The other issue is the shoe selection. Its not much of a selection. Online is best when shopping here.

Sephoras employee super frienly

Cute girl clothes, and awesome prices!

Price is reasonable in this store. But one of my friend brought a top, on the price that display is $8. But when she pay its $13 she didnt complain and told us after. She doesnt wanna complain coz the line is too long.My point is, I hope they pay attention on putting their display price. Make sure they match on the tag.

Great sales

Very clean and associates where very helpful.

Prices are decent.. Changing with the times are awesome

Bought some clothes here always been a good place to shop

JCP Optical staff were very professional, knowledgeable and considerate of our needs and finances. Kudos to Damien!

Very nice customer service, great sales today !!

Is ok

Took great pictures of my 6 yr old..😊

I realize Malls are supposedly dying, but you wouldnt know that from walking through this store. It has a vibrant atmosphere and the staff is exceptional - always courteous and helpful. And the clothes are great. You can get some really good deals if you spend a little time. Id choose this over any box store any time.

Bait and switch with their prices and product.

GREAT place for clothes and shoes

I was able to find few things as Christmas gifts and got out within 20 minutes. The checkout lines were fast.

I have had mostly good experiences at this location. The cashier who opened my credit card was not pushy and was very helpful. Since then I have been back several times to get winter clothes. The prices have gone up so Im glad I got my discounts when I did. Ive only had a problem with cleanliness once. However I dont near their entrance for fear of cigarettes on the ground.

What happened to the comforters???Lacking variety in many areas.

Labor day sale was awesome, buy 1 get 2 of the same or lower price free, I like that deal very much

I didnt buy anything just browsed through the store.

Was doing some light Christmas shopping with family. I was surprised how much they changed/rearranged the entire store. It reminds me of how it looked when I was a small child. Everything looks great. Lots of room to move around and shop.

Great customer service and great products too as well.

Great service and clothes!

It was good and easy in and out

Can always get my husband nice shirts in the Big&Tall section, on sale.

You had walk through the entire lower half of the store to find a register to check out. I guess that was the way to make you shop the store.

Went to jcpenny hair salon. For 2nd visit because Martha is great at cutting my curly hair.

I have 2 teenage boys. Penneys has a great supply of current clothing for them. The items wash well and last to look nice along time. I also find clothing and household items for myself.

Excellent service and prices for Big and tall men

With 40% off coupon I saved over $120 in shorts and shirts.

The sales in the back for big and tall are a great deal. All of the clothes were folded neatly. I was able to get a shirt and jeans for $23. The two workers Hailey and Vina were really great and helpful during checkout. The store itself is a two story shop that spans a great area with many styles of clothes and shoes. It includes escalators and a elevator. The vibe of the store is clean with a red tint on most of the store.

Had my hair cut by Belee, shes the best!

Never had been there, loved it. 👍

Good location. I like parks mall. JCPenny always has a good discounts, but you need to search well between the stuff to find the good discounts. The costumers service is not bad and not very good like the other stores in the mall. They need more staff..

Rude associate. Very little of what we were looking to buy.

Very crowded but expected as they picked up a lot of Sears business. Items are of average to low quality.

The store is very empty and empty counters everywhere. The employees roam around with no purpose and just toss product onto displays. So sad to see this retailer doing so sad!!

I happen to be in the Dallas area and a friend of mine needed some updates on clothing, and we decided to stop at JCPenneys. JCPenneys has been a store that has been around since I was a child and it has always given me satisfaction in whatever it was I was looking for.

Had exactly what my son needed in his sizes. Francisco in Menswear was very helpful as he always is. Sad that this store was so quiet when it used to be a bustling mall.

Messy store

Great . Good work clothes here

Was out of the shoes I wanted.

Not real busy. Employees are nice.

Sad to see them go. Lovely staff and help with additional coupons.

Need a 🚻. Was good to go