user
Starbucks
1802 N Arlington Heights Rd, Arlington Heights, IL 60004, United States
Appearance
Starbucks

Comments
Ni
Review №1

Very good drinks but the service was a little slow due there only being one person working. Management should ensure theres at least two people working at a time like other fast food places.

Ma
Review №2

This is one Starbucks I know that is not always packed. And unlike other locations, they never run out of my fave items 🙃 the baristas are very friendly and service is fast.

Mi
Review №3

Liked going here, but apparently this location is history.

Br
Review №4

Coffee was nicely prepared and bacon, egg cheese sandwiches were good.

Lu
Review №5

Really bad attitude of some employees there..really unprofessional stuff.. I will never go there again after 2 years of business there..

Co
Review №6

Good service and food

hd
Review №7

Very DISAPPOINTED with the staff unprofessional services. Order a regular cup of coffee, and after waiting a while saw how my cup was collecting the first drips of coffee, which are 8 times more concentrated and significantly stronger than a regular cup of coffee if the whole brew cycle is not completed. The staff NOT ONLY DID NOT ADVICE, prior to ordering that there is NOT any coffee already made, BUT WAS GOING TO SELL DANGEROUSLY STRONG COFFEE. Employees SHOULD ALWAYS WAIT FOR THE BREW CYCLE TO BE COMPLETE BEFORE SELLING THE COFFEE. They should also ALWAYS ADVICE CUSTOMERS OF HOW LONG it will be for their order before paying and NOT MAKE THEM WAIT.

Mi
Review №8

Good and fast service.

Za
Review №9

No drive through but the staff were very friendly

Je
Review №10

DO NOT TRY A NEW DRINK FROM HERE. It was the worst experience for me. The barista recommended me a drink. THE DRINK WAS SO BAD I THOUGHT IT WAS FOR DOGS!!!

pm
Review №11

Love the associates that work here. Lovely, helpful, and very responsive.

Lu
Review №12

Average for Starbucks coffee needs to be change more frequently I have received old coffee from this location frequently. They always remake it but still

Sa
Review №13

Nice Starbucks. Good service.

An
Review №14

Worst Starbucks I have ever been too!!!

ru
Review №15

Got there near six, it wasnt packed at all. Really nothing but enjoyable experiences here, Ill be back.

Jo
Review №16

Nice Starbucks with a good set up for social distance

Ex
Review №17

Great fast and easy service would go again.

Ch
Review №18

Starbucks is a great company! Ive been going to this location for 10 years now, and I must say the service is always great even though theyre extremely busy. The new mobile app and great service make my life a little easier.

Je
Review №19

This is my favorite store. I order with my mobile app. When I order “Warm” they ignore that request and still make it hot. The manager with the Beard says that he doesn’t look at that I’m the order. Disappointed!

Ga
Review №20

I love Starbucks but this was very dirty, the service was great but the atmosphere was wear. Some groups of guys played domino looking us when we arrived. I feel like I was on the salon to the old West in 1900s

Ra
Review №21

Amazing service! Very quick and usually pretty organized. I enjoy coming back to this location!

Ka
Review №22

I’m a loyal customer and I’ve been coming here for years. There is a new barista that does not know how to make any drink! I politely asked her to remake my drink and she was giving me attitude. This is completely ridiculous.

Cr
Review №23

Fast service and my drink was perfect. Store is pretty clean and organized

Ji
Review №24

Might be in a small location, but this place is very beautiful in the inside and theres very nice employees.

Ke
Review №25

I love Starbucks.. usually.. the lady took my order was rude, didnt give me a receipt or anything just asked what I wanted and walked away. Guy that made my drink didnt make it right and when I said something he walked away.Wont be coming back to this Starbucks again.

Ve
Review №26

Cashier was very rude I asked for his opinion on a drink and he seemed bothered and annoyed first time ever I receive horrible service at a Starbucks.

mi
Review №27

No drive thru, small place, too many little kids running around.

Ge
Review №28

Great service. best coffee. Fast service.

Cr
Review №29

Very nice employees and a nice spot to meet friends

Ji
Review №30

Just had an incredible experience! Thoughtful staff knew just the right way to help me in a difficult spot. Everyone should go to this location.

NY
Review №31

With few exceptions staff is not friendly and inattentive . When you tell them theyre out of something or bathroom dirty they ignite you or tell you to wait, then you wait 20 minutes. Store is filthy too.. READ THROUGH some of these 5 star reviews . They are mostly fake, off topic and made up by employees.

Bi
Review №32

Nothing better than a grande dark in a venti cup....

Ar
Review №33

Very nice place, very nice people.

Wi
Review №34

Great customer service from both cashier and other baristas. Love coming to this Starbucks

Li
Review №35

We went Saturday evening and got 2 vanilla lattes (delicious) and a heated brownie (just ok).

La
Review №36

Everyone here is super nice and sometimes they even have my drink ready when I walk in the door before I pay!!

Pa
Review №37

Quick service and friendly staff. I usually stop here Im the !morning on my way to work and Ive never seen anyone being anything but helpful.

st
Review №38

Friendly staff. Great drinks

Al
Review №39

The best coffee.

Ро
Review №40

Wosrt store everBelieve me, I travel a lot all over US and this one is the dirtiest location. Cashier is not professional and not good looking. Hope management will read this and do something.

gr
Review №41

Bathrooms were dirty. Toilets ugh. Started to go in one and it had trash on floor, so used the other, which was just as bad. Cashier was friendly. Beverage was ok, not exactly right, but ok. Not the usual Starbucks quality except for the people.

Ch
Review №42

Good Starbucks but kind of small. Its an older store so dont expect it to be as glamorous as newer stores. Parking lot is small and no drive-thu

Aa
Review №43

Love their coffe! Recomendet!!!

Ra
Review №44

I am usually a starbucks person since 15 years now and first time I am having issues that too with my neighborhood store which I visit at least twice a week. Staff is extremely rude especially a middle aged grumpy man. Never gets coffee right or takes order correctly. I went to him for a lost and found he says we dont keep anything with us. Very rude to all my friends. All of our friends now black listed this location, we now hangout at a local coffee store.

Ti
Review №45

They have Cinnamon & Sugar in a shaker. Love it in my buttered Cinnamon Sugar Bagel.

Vo
Review №46

Good spot but dated, gets real busy at rush and no drive through go figure

Jo
Review №47

Definition of speedy service does not apply here. And they messed up my order. Service is done down here last couple years

mi
Review №48

Today would mark a week going straight to this Starbucks and employees are very nice they know my drink and very quick very clean love it

Za
Review №49

Your typical starbucks that isnt overly crowded and the baristas here are all more social than Im used to so it was a nice change of pace. The guy working bar was fantastic and answered my questions without slowing down or messing up his drinks.

Ja
Review №50

Always love a good coffee! And a nice staff

Ni
Review №51

Nice place with plenty of seating. Meet here once a week with a friend for bible study and coffee.

To
Review №52

Great coffee. Always careful about allergy concerns.

C
Review №53

Fast and friendly. Love their flat whites!

To
Review №54

Its a small, quiet Starbucks. Good place to work and have a latte.

De
Review №55

Always meet a friend here for coffee. Great employees and cozy inside.

La
Review №56

Very professionally employees!

Do
Review №57

My sister and I went here today after taking care of an issue. I wanted to buy us lattes . Great Starbucks. Fast service . Fast wifi ! We love it I might leave google reviews if they allow Northwest Community Hospital to its my review as they will not be worth investing time in if facilities can tos me abc I have to rewrite

tb
Review №58

Great selection and choices, but the occasional employee can be rude. 5 stars otherwise

Jo
Review №59

Great coffee happy smiling faces. Very well maintained.

Ga
Review №60

Good coffe but always run out of items

Iv
Review №61

Love the Frappuccino they make. Worth it!

Bi
Review №62

Good selection and good service

In
Review №63

The male staff that usually works week day lunch hours are very rude . They dont greet you but stare blankly at you and dont say may I help you .When ordering a made drink they also dont put your sweetener but tell you to make your own. Also store is filthy . Bathrooms and tables are never clean

Li
Review №64

Really hard to get in and out of. Coffee tastes burnt.

Ji
Review №65

Good but crowded. Sometimes orders get lost.

Br
Review №66

Fast service, friendly & helpful staff!

Ke
Review №67

Completely new staff, floor is always a mess but the staff is very attentive to the customers.

Qu
Review №68

Nice spot for a refreshing drink

Je
Review №69

I have always been happy with their service

Rh
Review №70

Overall, Im a fan of Starbucks; the atmosphere, music, and staff generally make for a rather pleasant time when I go out. However, recently my father and I made a trip to this Starbucks, and Im sad to say I have never been more disappointed with my experience there.Initially, upon walking in we noticed that the floor was rather filthy; there were cups, lids, straws, etc., on the floor, making it look rather unkempt. The cream and sugar station was also messy, and I had to request for a canister of cream, as there was none there. Additionally, they were out of napkins as well.Next was when we actually places our orders. We placed an order for two dark roast, more than ready for the wait it would take to make the pour overs. However, when my father went to go confirm what our orders were when we saw the barista making it, we found that the barista was making the wrong orders. Now, I know that everyone makes mistakes every so often; I have friends who work as baristas at Starbucks, and I know how they can get rather busy. However, as the location wasnt particularly busy and as the barista making our coffee was, in fact, high (as in stoned, to clarify), Im not labeling it as just one of those mistakes the baristas can make every so often. To say the least, it took a little while for us to get our orders.Needless to say, we wont be returning to this location.

T
Review №71

They dont have a drive thru & parking is tight. Coffee is great!

Em
Review №72

Quick and cheery service, Id definitely go again!

De
Review №73

Worst experience ever had. Rude cashier arguing over price of .56cents refill from cup I had bought for refills a Starbucks cup. He tried to charge me 2.36. Major attitude this person had. Will never come back. This guy was a total jerk !

Ba
Review №74

Friendly and always courteous

Fa
Review №75

Pour over was really good.

Ja
Review №76

A good location. Plenty of parking

Ma
Review №77

Nice and quiet joint, unlike others.

Pe
Review №78

Services was good. The store wasnt clean and the napkins in the dispenser were empty.

Ke
Review №79

Very nice and knowledgeable peeps work there.

Ma
Review №80

Slow service with 1 barista and Carmel bottles being filled by another. Maybe Carmel can wait?

Ro
Review №81

Starbucks is Starbucks. Everything is high quality.

Ma
Review №82

Good coffee, hip and friendly staff.

Da
Review №83

Worst Starbucks Ive ever been in. Store was dirty, i.e., trash all over the floor, tables were dirty, drink spillage at drink pickup area and really bad behind counter. Staff acted like they were stoned.

Me
Review №84

Quick & easy

da
Review №85

Good place to take a cup of coffee

Ti
Review №86

Its overpriced coffee but America loves it.

ma
Review №87

Nice warm place 👍🏼

Sa
Review №88

One of the stuff needs serious training in customer service. Bad attitude!!! Worse service ever.

Al
Review №89

The best cafe mochas

St
Review №90

Great place and friendly staff

ye
Review №91

Nice place

Ro
Review №92

Clean and well managed.

Al
Review №93

On my way to work its a must in the morning.

Mi
Review №94

Nice fairly large starbucks

Ni
Review №95

UPDATE: went back after 2 years. They messed up my order again, argued with me and refused to remake their mistake. DONT GO HERETakes the 10 minutes to pour coffee that’s already brewed. Screwed up our whole order too.

Sh
Review №96

Busy, but still fast. No drive thru.

WI
Review №97

I was going to this starbucks with my friend I found the cashier was very disrespectful

An
Review №98

Staff was very knowledgeable and helpful with the menu.

Pe
Review №99

Nice team there ...

Je
Review №100

Staff patient and nice, fast service, but the floor is a mess lol

Information
66 Photos
100 Comments
4.2 Rating
  • Address:1802 N Arlington Heights Rd, Arlington Heights, IL 60004, United States
  • Site:https://starbucks.com/store-locator/store/16515/
  • Phone:+1 847-253-3636
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Coffee store
  • Espresso bar
  • Internet cafe
Working hours
  • Monday:4:30AM–9PM
  • Tuesday:4:30AM–9PM
  • Wednesday:4:30AM–9PM
  • Thursday:4:30AM–9PM
  • Friday:5AM–8PM
  • Saturday:5AM–8:30PM
  • Sunday:4:30AM–9PM
Service options
  • Outdoor seating:Yes
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Healthy options:Yes
  • Organic dishes:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • College students:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations
  • Starbucks2964 W Euclid Ave, Arlington Heights, IL 60005, United States
  • Starbucks1700 E Rand Rd, Arlington Heights, IL 60004, United States
  • Starbucks33 S Evergreen Ave, Arlington Heights, IL 60005, United States
  • Starbucks1808 S Arlington Heights Rd, Arlington Heights, IL 60005, United States