I am extremely pleased and thrilled with the excellent customer service of Crest Furniture in Arlington Heights. Dave was helpful, attentive to what I was looking for and made the whole process of purchasing a new couch simple and stress-free. I love my new Rowe couch and especially that I did not have to wait months to have it delivered. Dave worked with me to find a piece that was available and ready to ship next day, all the while working with my taste and budget! I highly recommend Crest furniture!

Sales person spent time with us and gave us great advice. She answered all our questions.

Our Flexsteel sectional is awesome. Crest Furniture has such great prices and service. I will order all my furniture from them in the future.

Old kind furniture store with poor floor samples.

Create furniture employees were very helpful and knowledgeable. The delivery company employees were rude and Constantine complaining about their job. Saying they usually do commercial jobs they would have to charge us $50.00 to take our old flexsteel couch to our garage to make up for not getting a bigger tip from larger jobs. Very disappointing for your company to be represented like this. [email protected]

My girlfriend and I went into the store to purchase a new dining room table set. The sales associate Bill did a great job of working with us to order exactly the table we wanted. We ordered a table with chairs and a beautiful TV stand. Just got them delivered last week. Great prompt, professional deliver men. I would highly recommend Crest!

Purchased a complete family room set (couch, chair, coffee table, and end table). Professional and caring staff that gave us the attention that you dont typically find nowadays at these other stores. My wife and I never felt pressured or rushed and they went out of their way to answer all of our questions and helped us find the ideal pieces that we searched MANY other places for. Great selection on display in their clean showroom as well. This will now be our go-to place for furniture in the future.

My husband and I shopped with Sherrie at crest for years. She helped us find just the right sectional at an amazing price! Weve found chairs, tables, everything we need to make sure our family has a comfortable home. Love her and her confident, casual style!

Great family business. Dave was extremely helpful with guidance on pricing and fabrics. Josh is super and really wants to help his customers. Best news, I LOVE the 2 chairs, and the prices were way below the many comparisons that I made. Mary McGrath

Janice helped us find the perfect sofa and the perfect fabric. She is a treasure! Cant wait to sit on our new sofa! Thank you Janice!

My sectional sofa took longer for delivery than quoted and when it finally came it was facing the wrong direction. Nobody in the store answers the phone or returns messages. My first call went to my sales person Bill Higgins who was extremely rude. Said it wasn’t his fault and I’d have to call customer service. Elaine in customer service doesn’t return phone calls very well either. They did order a new sofa for me however it took over 17 weeks from my original order to finally get the right sofa. When I asked about compensation for my inconvenience I was offered $50.00. I’ve spent some time working for reputable retail operations and I’m thinking $50 doesn’t cut it. Don’t shop here. It’s not worth the hassle

Shop here for gorgeous home furnishings and furniture! I love this hidden gem of a store. If youve never shopped consignment you are missing out! The furnishings are in excellent condition and very trendy and classic at a fraction of the price!

Sherie Thomas was extremely helpful with helping us select the furniture to fir our house. My wife and I have very selective tastes and she was able to find the right look we hoped for. The selection and prices were awesome as well. We will be back again as we continue our remodeling project.

My family and I have been purchasing furniture from Crest for many years. I recently purchased a new home and I knew Crest was the place that could help me out with my furniture needs. Janice and Bill the sales associates where great to work with. Not only where they friendly and helpful, they understood and truly listen to me for what I was looking for. Well I ended up making multiple purchases and my favorite is my Mystlye sectional made by Rowe Furniture in a light gray fabric that just turned out AMAZING! My husband is also enjoying is new power flexsteel recliner. Its his new toy. Thanks again Crest, Janice and Bill for all your help. Much appreciated!-Mary

I just bought a new home and my neighbor recommended Crest Furniture., and am I glad she did. My sales consultant Sherie was knowledgeable and very patient with me. She showed me several options for fabric combinations and did a floor plan to confirm the design for me. I just had my Flexsteel sofa and chairs delivered, and I love them. Thank you Crest!

Very good salespersonnel

I recently visited this store and was amazed at the knowledge and sincerity of Sherie Thomas. She made my visit so pleasant, I felt guilty for not buying anything. She is an asset to this store and to the business.

Nice local furniture store in Arlington Heights.

Great place for Flexsteel furniture. Great prices!

We highly recommend Crest Furniture!!!! Anna Maire and Greg where absolutely delightful to work with during this furniture decision process. We ended buying a amazing solid wood candadel kitchen set along with leather sectional by flexsteel that is so comfortable with a stunning Rowe furniture accent chair. We will definitely be coming back for more after the first of the year. I would give Crest Furniture 5 stars plus there pricing was all below the competition out there. Thanks again! #crestfurniture #thankyou

When I went in, I was really surprised by how many products they were able to cram in to a relatively small storefront. Elena and Kim helped me search for my first sofa (Im only 22). Both were knowledgeable, helpful and never pushy.After showing me all of the leather recliner sofas they had, I had finally settled on 1 that I liked the best at this store, but it was a floor model as-is. I ended up buying a very similar piece from Steinhafels instead because of the exact features I was looking for in a *tight* price range.While I didnt end up buying from this store, I will certainly be back as my budget allows. (Im looking at you, inadequate IKEA desk...)

Friendly and informed staff

I have been getting my furniture from Crest for almost ten years, and will never go anywhere else for furniture! Great family owned customer service and more importantly GREAT PRICING! They sent me to Darvin to look at a couch- then beat the price by over $800!!! There was a defect with it, and they were fast to correct it and re-ordered the section with-out any questions or hesitation! A+++ customer service & pricing! P.S. Angel needs to take her Medication!! She should be writing fantasy novels- not reviews!

Very happy with my new Rowe furniture sofa, flexsteel recliner and also my Canadel dining room set. Thanks again Crest Furniture for the saving and service!

My wife and I appreciate the expertise and professional approach, that designer Sherie Thomas took, in helping decide what furniture and styles match the decor of our Great Room. Well continue to shop at Crest Furniture.

Great service Anna marie was wonderful I love my furniture ! Thanks

We were referred to Crest Furniture in Arlington Heights by my mom because of her positive feedback from her personal furniture purchase. We selected and ordered a custom sofa by Flexsteel with the help of Kim Silvestri whose sense of design catered to our exact needs and taste. The sofa was delivered ahead of schedule and we are thrilled with the results! Their delivery service arrived within the promised timeframe with two individuals, who offered an extremely friendly and professional experience. They also moved our old sofa to the garage, which was greatly appreciated. Every facet of the process exceeded our expectations. We are already looking forward to our next purchase. Highly recommended!

I purchased a Basset sectional (which I love) and a flexsteel accent chair for my family room about two years ago. Everyone talks about what a great brand Flexsteel is and that they have a terrific warranty on upholstered furniture. This chair rarely gets used because everyone prefers the sectional but still, after just two years, the back panel pulled away from the chair back (see attached picture) A $900 purchase (chair and ottoman) and Crest along with Flexsteel offer me no option but to pay for the tech call to repair the chair.I posted a favorable review on Crest in the past because I felt like I had a nice sales experience and was happy with my purchase. But this serice experience has left a bitter taste in my mouth. I understand that this is a manufacturer issue, but I wish that Crest would stand behind their prodcuts. I wont shop there again and I certainly wont purchase a flex steel product. Ive bought other brands, Sherrill, Ethan Allen, Basset, McCreary (even a cheap sofa from Sears over 20 years ago!) and have never had this happen. On a two year old chair no less! Sorry Crest, there are plenty of other stores out there.

The folks at this store especially Sherrie Thomas are awesome in the customer service department. She ordered a power reclining sectional for me from Lane (I love Lane furniture) and I liked it to much I ordered the snuggly/snuggler recliner in pleather. She was a dream to deal with! Love the furniture.. met all my expectations.

Cluttered store. After walking around for 10 minutes no one even acknowledged our presence so we left.

On February 4th i have ordered and payed $ 1000 for couch 3991-6250, Invoice AH 10726. How long i need to wait my order?I very disappointment and never ever going to buy anything in Crest Furniture store/

Very knowledgeable sales person, and better prices then other mid to high end retail places. Large number of manufacturers.

Cluttered. Waited 10 minutes and no one even acknowledged us so we walked out. Saturday morning visit.

Not good quality furniture most priced accordingly.

Save money and shop here

Friendly staff..

Helpful staff

Overpriced