Came for a quick buy, spend 45 minutes by waiting for workers to open display shelves. As most of them was just ignoring waiting customers. They did eye contact but no of them didnt came and ask if need a help.Want to say thanks to Max whose work out there, hes only one who helped me.

Best customer service EVER!!Weve had a problem with a Motorola modem 3 times and every time they were able to exchange even though return policy is only 15 days but we are able to exchange in 2 monthsIm so grateful to Oscar and managers (sorry didnt get their names)Thank you all you really helped us big time !

Best Buy has really come along way in the last few years. Their tech agents are pretty knowledgeable I feel. If they don’t know an answer will always pull up a more savvy agent. The pricing is also very competitive compared to Amazon or any other online retailer and you get the benefit of seen the product in person

I went to the Arlington Heights location and spoke to a staff member named Jeffrey N. He was very helpful in answering my questions about what new computer would fit my needs. He also talked about tech support thats available at the store. In addition he was able to answer some questions I had about a headset. He was very knowledgeable and was able to give information at a level that I understood.

I wouldn’t order anything online from Best Buy! We had order a very expensive oven from them that was suppose to be delivered 4 days from the day we ordered. The delivery guys show and say we don’t have your oven on our truck and just drive away! Then make us wait a whole week to get it installed when they could have just went to the warehouse to get it! Then we call customer service and they say all they can do is give a gift card. So no money loss for them and they just give you $50 to shop back them with them! The oven was over $3,000!!!! Customer service is horrible! Save the headache!!!

I would like to Thank Oscar and managers for their help . I had issues with modem and they provided the best care .

Shelfs are empty and it is pre 2021 xmas days. Real supply shortage .

The worst customer service! I would advise to not buy anything from Best Buy! They are such a scam

Ive been going to this location since the 90s. Always clean, stock is always good, customer service has always been great. Nothing to complain about.

Store going experience is always better than online shopping. Best Buy is one place stop for all gadgets and electronic appliances. We go there time to time to get updated on the latest tech products. Store is well organized, staffs are friendly and helpful, and they always do price match.

No wonder Best buy is going down hill. it is IMPOSSIBLE to get a car audio question answered. the Call center, which you have to go through, will not connect you unless you give them you info to schedule your appointment firs. well why would i make an appointment when i dont now what i am getting? and then, they just transfer you back through the call center all over again. what a joke.

It was kind of funny today in the store. Just after they opened people were still getting to there different areas a a customer started is anyone here I want to buy something you could hear throughout the store. The guy at the returns area said he would get someone and he did then the guy started yelling at him he was very cool how he did such a great job of handling the situation the guy bought his stuff and left.

Meh. They employees don’t know what they’re talking about. I understand it’s a pandemic and they might be new. However I called for something before I went to make sure it was in stock. They ensured they did not have it. Even the manager said they did not have it. Finally they went into their system and sure enough it was in stock. I just know in the future I have to force them to look things up.

4/03/21 we went to the Arlington heights IL best buy located on 615 E palatine rd, we returned a computer and was told that we will be issued a refund via check in the mail, its been well over 6 weeks and still no check, Ive called store location where they directed me to contact accounts, was told several time that I will receive and email or a phone call in regards to the computer return, never received either, called again and was given an investigation no. And told I will hear back withing 48 to 72 hrs, never heard anything back. Called corporate office where the lady forgot to put me on hold and I heard her saying I dont know why hes calling here still issue not resolved, called best buy store and was told I will be given a call back, its about to go on to 2 months since I was supposed to be given a refund yet I have not gotten no refund nor a solution for the problem, this has gotten beyond ridiculous and I would like this issue resolved ASAP!

I had the worst experience with the Geek Squad at this location. I went to the store around 6:20 PM and did not leave until 9:00 PM. I set an appointment through Apple in order to get a replacement phone. The Sales Consultant (Tim S.) who works at Geek Squad let an employee in training handle three customers at a time. So I had to wait and the employee did not know the process. Tim barely wanted to step in. I even let them know that I had to pick up my boyfriend. They were bot respectful of my time. Once I finally got my replacement phone, the worker did not even try to properly transfer my SIM card to my new phone and also stated that all data from my old phone would be deleted. After, Tim S. pushed me off on an employee in a different department to finish the rest. Geek Squad was supposed to handle the transfer but failed to do so. The employee in the other department was extremely sweet and helpful, but had a lot of trouble plus this was not her job to begin with. When she called corporate, corporate stated that Geek Squad was supposed to handle my issue. We had to bring the old phone back which STILL HAD ALL MY INFORMATION ON. It got so late that Tim just suggested we leave and come back the next day without even helping. So I spent all of this time in the store to not have my issue fixed with horrible customer service. Definitely never coming back to this location. If you’re a Sprint/Tmobile customer just go through the app and switch your device online.

Sales people were great. Gave me exactly what I needed And fair price

I want the Best Buy to pick my son up a air fryer now he dont fly anymore he just

The store is clean and the staff acknowledged your presence straight away. Buying is easy. No long waits in line

Im giving this location due to Geek Squad worker Peter. He is very patient and tries soooooo hard to make it happen. Best Buy should be happy he works for them.

Bought online and did instore pickup. Next time Ill do curbside. Very nice service. They have room for 3 cars.

What gives...you have to sign up for an appointment to buy ear buds now? How can a retail store succeed if they make it so hard to shop? Is shoplifting that big a threat? I doubt Ill shop hear again...its like willing to spend customers arent trusted to buy what they want/need without a chaperon...almost insulting...waited over fifteen minutes, then I left.

Honestly great place to buy but the staff which are suppose to know at least something about technology seems absolutely clueless about anything related to technology.

Never had anyone answer my phone calls. Tried several times two or three days but nobody ever picked up their phone.

Always great service and product selection and knowledge. Geek squad today. Quick and professional. Got me up and running in no time.

Friendly, helpful service. Demo electronics to try before buying. Actual stock seems low, but willing to ship items to your home.

Great customer service. Thank you

Always love Bestbuy. Where else can you go for an actual hands on experience in satisfying your electronics and entertainment media needs. Always friendly customer service.

This is a nice Best Buy with friendly and patient staff. They do Amazon price matching and have semi-decent return policies.

Typical best buy. Nothing notable - which is a good thing

Needed a little guidance. I was helped quickly. The sales associate understood my goal and suggested a solution. I purchased and was in and out in less than 15 minutes. Best part was that the recommended products worked as I was told. Thanks BB

They have limited selection but the helpful staff and competitive prices.I went on Thanks Giving day, and yet everyone was helpful.

The sales clerk Nate was excellent! So personable, helpful and knowledgeable. Although the variety of TVs and DVD players was lacking, the store experience was enjoyable.

Super friendly staff, store was not crowded. Albeit the square footage is a little smaller than that of a typical Best Buy they still had a stellar line-up of products.

The associate in the computer department was friendly showed us 3 solid choices and even helped ke.look up some electric scooter options.

Horrible customer service. I am not even going to get into it. If I could give 0 stars I would.

Great staff, They helped for every details of buying

Quick and easy pick up process

Big and lots of stuffs. some items are placed with wrong price tag

Not to busy for a weekend service was good made up for item being out of stock will deliver tomorrow so nice recovery.

I call 4 time after waiting more than 15 min on call waiting every one hang up the call will never buy any tv or warranties never ever

They dont honor nation-wide recycling rebate programs. I walked in at around 4pm on a Wednesday, on the premise that I could get a 15% discount on a particular product when I recycle a used product of the same type. The service representative was adamant that this program did not exist in her system, and refused to concede when I demonstrated the program exists.There are better Best Buys; Im going to avoid this one in the future. This one has extremely limited selection, is dimly lit, and has that feeling of retail decay.

Buy a Samsung smartTV 70 love

Stay away from this location at all costsI should’ve listened to other reviews before me. Came here to return a TV arrived damage and pick up a new one. I couldn’t bring the TV in the store myself and asked the customer service guy to have someone helping me. He said no you have to go out to your car because the he already told the warehouse staff to bring the new one out. And told me to give the one I returned to that same staff.I got my returned order scanned. Three days nothing updated. I called online customer support (gladly I did it). Long story short, had to stay on the phone for 1hr to wait for her to call the store and proceed my return.They said the TV I returned went to recycle (trash or whatever) as my old TV now a new damaged TV I returned. I am so lucky I felt sth is not right and call right away. Imagine I waited…Also rude staff. Their fav words to their customers “no you have to do this or that…” in order to be supported.

Horrible csm dont buy tv or warrenty here

Dylan was very helpful. He answered my cuestions and I felt confident about my purchase.

All associates are there to provide service, with in my price I want to spend.Go there

Very very low on staff. Waited 20 min to buy something I new I wanted.

This best buy definitely needs some TLC, friendly people though

This is a great store to find the latest technology items as well as computers and televisions. The match price assures you would over pay for a product.

Too much emphasis to pay alot more than what our needs were and asked for...we left.

Wasnt the same that it used to be. It was just OK 👌.

I was picking up an internet order which went very smoothly, very professional

BEST AS CAN BE. EXPECTED !

They match Amazon and others price along with great service. Whats not to like?

Ordered for pick up few times before got a nice quick service. Went yesterday to buy ring doorbell and outside security camera. The ring camera I wanted showed it was in stock but wasn’t anywhere on the shelf. 2 3 employees searched everywhere and was able to find it for me, I’m assuming from the back. So that was very nice! Will come shop here again

I called the Arlington Heights location and went through the automated prompts for tech support. I had downloaded the suggested app to connect to a live agent. After being on hold for over 20 minutes I hung up. I called the store back and unsuccessfully tried to speak to a store manager via teleprompter. Again, no employee answered the phone after 10 minutes. It makes one wonder if there’s actually anyone even in the store and definitely frustrated if you purchased merchandise from there and were calling to ask a question. Would not purchase from here again.

Good customer service by sales rep.He understood what kind of monitor i was looking and gave me couple of choices.He made very fast and easy.

They try and stay up to date and in stock on popular and new items from blu-ray//DVD to game consoles to t.v. series. Friendly staff. Always someone ready to assist and help. They go above and beyond to make sure you have what you want and or need. This location is close to me but also another not far in different direction. I prefer this one because how Im treated and how they just are so very kind. The staff including management, go above and beyond so your experience is a great experience. And during times as crazy as these, its nice to see a store practice social mandated orders properly with kindness. My go to Best Buy. Thanks for working so hard and upfront so we can shop safely. Blessings to you all.

As always best customer service and easy access to everything

I didnt have to stand around long before someone helped me and my family. And was very knowledgeable about the department and what would be best.Thank you!!!!!!!.

Ordered a product from here and paid extra for same day shipping. There website even says that most orders arrive on time. But Ive been waiting for more than 3 days now. Also, I ordered another product from the same store and the same thing happened. Bad shipping.

The service I received today is why shopping in person is better than shopping online. All of my questions were answered and I learned far more about the products then I ever would have otherwise. I couldnt be happier with my experience!

Out of many Small computer items even when shown as in stock

Great place! Very helpful employees and they take Covid precautions very seriously!

Staff was fantastic, carts were clean and everything was well spaced and organized.

They helped carry a small appliance to my car. Thank you!

Not enough products on the shelf. The emptiness can be heard with a pin drop. It lacks staff as well as products

Great inventory, very knowledgeable staff. Unconditional price match and great rewards program. Geek squad will help u with any device even if it was not bougjt in Best Buy. Pleasure to shop there.

The manager Shawn is Awsome always gives me a good price .and he remembers me just got a iwatch series 4 and two 32 led tvs thanks Shawn!!!! Even ordered me some galaxy buds online and gave me a nice discount ... this is my fav Best Buy store

No one bothers about the customer.....we were there a good 20min in the media speaker zone, no one showed any interest in us. No wonder the competition is winning, we purchased from Amazon!

Camille in the Geek Squad was awesome. So nice. So helpful.

It is impressive to visit Best Buy and experience the outstanding customer service by all employees. Everyone is so pleasant and helpful. They are also particularly knowledgeable about the products.

I believe the Best Buy business plan is consistent, it sucks at all locations. Why don’t idle employees help customers instead of congregating?

One of the better best buys, nothing special.

Great selection, awful customer service.I placed an online order for a part I needed for my PC, which was supposed to be ready in an hour. I got to the store a little early and they said it wasn’t ready yet. No big deal. They said it should be ready in 15 minutes. I ended up waiting for around 30 minutes without anyone updating me on the status of the part. At this point it’s been well over an hour since I placed the original order. I go up to the customer service desk for an update and they tell me that “they have to search the truck for the part because there’s none on the shelves”. I go over to the PC section and there are 3 of the parts I needed sitting in plain sight. Got the part myself and went to the desk where I waited another 10 minutes for them to fill out paperwork. Staff was unapologetic and seemed indifferent about the situation. Original guy at the desk was too busy on his phone apparently. Would’ve been faster for me to drive to the store and pick it up myself and not deal with the “customer service” desk.

Holiday vibes and deals are perfect in this store. Safety is in place. Quick help and service. Loved buying there

I went for some computer service. The associate was very nice and took time with me, even though I didnt have an appointment.The shelves in the store, however, looked baron. Not very inviting for shopping.The price of the service was a little high, but was well done by the staff.

Good place to visit

When i checked on the website, the item I was looking for was shown as available in my his location. I figured why wait for the Amazon to deliver when you can go and buy. When I came to the store, the item was not there. I was offered to order it, the price came out $50 more:) I ended up going home and ordering from Amazon. Advice: call the store to check if website’s info is correct before you go!

Very helpful staff - our online order was ready on time

Very quiet, but easy in, got what I wanted and easy out.

I like Best Buy but I dont think much of the Geek Squad.

Watch out for those prices!!The prices marked on the shelves are different than what rings up at the register!!We purchased a movie and a charger and we were overcharged $26.00!2 for 2 in best buys favor...i wonder how many people unknowingly dont check their reciepts?!

You need it...they got it and helpful staff too

Sales associate have wrong info on the Laptop e were looking for

Quick and direct service

Great customer service 👏

The staff didnt seem to be interested on opening the locked case that had the tablet I wanted to purchase. And one of the staff snapped at me. Not sure what the issue was but I ended up not purchasing anything because I already waited for someone to help for 35 minutes and still didnt show up.

Veru friendly and helpful employees. In and out with what I needed in under 10 minutes.

Nice store, but prices arent competitive enough

The store cannot be reached over phone

Traying to reach the place over the phone over 30 min nobody answered the phone

Staff knowledgeable and quite helpful

Excellent job maintaining social distance and limited number of customers. I especially appreciated the extra care they took to make sure we got the laptop best aligned to our needs.

Over priced and poor customer service. The cashier was nice.

I purchased online via curbside pickup and the guy that came out demanded an id when the app says just to show the code so there is no contact but this worker insisted I show him my id and roll down the window so he could look at it witch made me uncomfortable how close he got to me couldnt he just look at the code and put it in the trunk like he was supposed to that way it would of truly been contactless also what if I didnt have my id would he of not accepted the code and then I would just of waisted time and gas to go there for no reason im not buying liquor or beer so I didnt see the need to roll down my window so he could just get closer to me best buy should follow there own rules.

Staff was super friendly and the store looks pretty clean. It also looked pretty empty but I think thats more because of the current pandemic. But I wont knock off a star for that.

As usual no one would answer the phone.

Waited on the phone for over 30 minutes in 3 different occasions. There is no way that even if a single employee was operating the phones it would take that long to get someone on the phone. The online chats are unavailable, there is no way to communicate with the store...

Unlike the best buy at Schaumburg location these people are really friendly, helpful and patient. No matter what the problem is they will try their best to help and solve the issue. Especially the customer care and geek squad people. Recently bought a laptop to which I paid for through best buy credit card forgetting that I had the gift cards to which these guys helped me redeem it by cancelling it and purchasing again. Kiki was so helpful and she helped me save 400$.And then there is the schaumburg location which is completely opposite, seems like they(most of them) got some real attitude and communication problem. They act like they are there only for rich customers.😏 They make only your problems much more complicated.