This is my second time coming back for myself, The optometrist i saw was wonderful and helpful. I also had a great Technician named Hanah. She helped me decide which glasses would fit my face. I truly appreciated her help.

Christina helped me and my father with our selection of progressive lens for sunglasses and regular glasses. She made us feel very comfortable and she answered all of our questions with ease. She was also very thorough in explaining what we were purchasing. Plus, she was very fun to talk to!I would highly recommend customer service from Christina and the staff at this Santa Anita Mall’s LensCrafters!!

Hannah and Dr. Lilian Nghe made my visit a 5 star experience. Hannah was so helpful and friendly the minute I had called for an eye exam appointment . As well as helping me find the perfect pair of glasses. I have worn glasses most of my life and have had my share of eye exams and Dr. Lilian was by far the best! She made the whole experience nice and comfortable and was so helpful with any questions I had.

First time getting glasses and walked help me to fund the right glasses and I so happy the way I lookThanks walked and team of lenscrafters

Thank you to Maged who was a great help when I went to pick out some sunglasses.

Amazing and above and beyond service. Everyone was so friendly and so attentive and very helpful. I was helped out my Hanah and she was very sweet and explained everything throughout the process of picking out new glasses. She also has a very good taste in glasses since she helped me pick out my new pair! I will definitely be coming back and looking forward to my next eye exam.

I schedule an eye exam over the phone for my daughter at 4:40pm. We arrived at 4:00pm to look for some glasses and kill some time. Since arriving into the store NOT ONE employee has acknowledged us or asked if there was anything we needed help with. They all have walked past us and helped out other customers that walked in after us. This is extremely upsetting as this isn’t the first time we’ve been here, and could understand if they were busy but I have never experienced this at this store. I truly tempted to walk out and have an eye exam elsewhere. It is now 4:51pm and we still have not been checked in or acknowledged. Poor customer service! This will be the last time I come to this location or any LensCrafters.

Good service and nice glasses. I really love it! Thank you

Maged went above and beyond to help me choose the right frame that fits best on my face. He was extremely patient and professional. He also got me the best deal on my contacts order. I will be coming to this location for my glasses and contacts order.

Laya was amazingly patient helping me find the perfect pair of glasses. She went through all options of discounts to help us save the most money and get the best value. She was friendly and knowledgeable.

Awesome customer service . Everyone there is friendly and helpful. Dr is really nice . Young gentleman name Waleed was the person to help me choose out my glasses had great customer service . Would definitely recommend this location.

Wouldnt go anywhere else. Best staff. Especially Waleed, he goes above and beyond. Christina came in clutch turning regular glasses into sunglasses. Definitely recommend if you need glasses and eye exams come here.

Dr. Lillian Nghe was very nice and patient! Shes efficient and took the time to answer all of my questions. All of the staff at LensCrafters are great, especially Waleed; he was the one who walked me through the whole process. Hes very knowledgeable and friendly. He tried his best to accommodate all my eye care needs. I highly recommend this location!

Christina at the Santa Anita mall Lens Crafter store gave the best customer service Ive ever had when getting glasses. She had to track down the new sunglass frames I wanted online, confirm insurance, add prescription all with a computer issues. She made it look seamless! Will never go anywhere else!

This is the second purchase at Lens Crafters and like my first, it was a great experience. Keep up the good work..

I wanted to personally thank the amazing staff Waleed Karin, Ashlee Russell for going above and beyond to help me receive glasses. Top notch customer service! Dr. Lillian Nghe has exceptional Bedside manner. As soon as I walked into her office I felt immediately at easy, she had me seeing in no time. Thank you for the amazing experience.

I have experience from others Lenscrafters but this one was altogether different and mostly for me the difference was the customer service. For us Christina was there to guide and help and i must say from helping on frame selection to adjustment to perfectness, everything she had an in depth knowledge and she was damn friendly hence i must opt this one to return again.Just a small request - to increase the designer collection of the sunglasses for women which would make my wife also happier.

I had an excellent experience at the LensCrafters at the Santa Anita mall. Laya was excellent at assisting me in picking out appropriate glasses and lenses. She was very professional, polite, and patient. In addition, the Optometrist, Dr. Nghe, was also extremely kind and professional. I had an outstanding experience!! I highly recommend them. I am a physician and this level of service was greatly appreciated!!!

Was able to walk in; no wait. Staff was super friendly. Laya was awesome and very helpful. She made great recommendations. Glasses were ready for pickup within an hour.

Amazing customer service! Kelsey was great and very kind over at the Santa Anita location. I was able to get glasses cleaned and readjusted:)

Hanah did a great job of helping us find the right frames and lenses. She was patient, polite and professional. We are very happy with service at EyeExam and recommend them highly!

Doctor dives sufficient time and listen your medical concerns actively. Staff interaction is great here. No concern for insurance related process. overall cool experience.

Came in because my glasses were damaged. Luckily I had the protection plan and was able to get my frames (originally $251) replaced for $25. Maged helped me thru the whole process and provided excellent service and helped me put my lens into the replacement frames.

Waleed Karim & Christina Booker are the best! Always super professional. Have been coming to this location for years. I ONLY trust them.

Maged was so helpful getting my lens changed for FREE since my RX changed within the 30-day happinesses guarantee.

Waleed and Dr. Lillian are so helpful! Great service. I was so scared to do the eye pressure exam and kept blinking but Waleed was so patient!

I was greeted in a courteous, timely manner and Dr. Lillian Nghe was kind, informative, professional and thorough. She discovered calcium deposits in one of my eyes and did further examining to insure I did not have any serious issues. I appreciate the extra effort and her being thorough!Waleed helped me with selecting my frames, answering all the questions I had while multi-tasking and answering phone calls. He too was very courteous, attentive and thorough!I got my prescription sunglasses in an hour and although they will take some getting used to, I’m happy with my purchase and experience!

Waleed was incredibly patient and helpful! I have a high prescription with a low nose bridge to boot. Despite these restrictions, he helped me find a regular pair of glasses and prescription sunglasses without losing any functionality.

Waleed was super helpful in readjusting my glasses for me 😊 Got it handled as soon as I came in. Thank you!

Quick and efficient. Staff was extremely busy but did an excellent job!

The person who helped me out was Laya.She was very friendly and helped me out so much! She insured I got the best customer service and helped me out in picking my out my sunglasses.I would definitely come back.

Excellent service. Knowledgeable and friendly staff. Waleed walked me through the whole process.

Both Dr. Lillian Nghe and Waleed Karim were so friendly, helpful, and professional. I barely had to wait too. Dr. Nghe answered all my questions in a way that was easy to understand. Waleed helped clarify my insurance coverage and was really patient with me the whole time. Overall super positive experience. 👍

Waleed was very helpful and efficient. They have a great selection of lenses, everyone is courteous, and the whole experience was pleasant.

I found Mr Maged was very knowledgeable in his field, and very well communicator.---He took care of me, and my vision needs very eloquently. I thank him for all the care he showed me.

Had a great experience here. The assistant Manager was very helpful and was able to find us quick and easy support to get me and my wife the glasses we need!!! Quick and great service and great deals. Glasses were ready on 1hr😀

I worked with Waleed and he was fantastic and helpful. The eye doctors are great as well

I went in to see if they could fixe my glasses, I lost a screw. In my glasses not my mind. Anyhow, Wally was very nice. He said of course we can take care of this for you I left my glasses and came back in 15 minutes and they were better than ever. Wally asked if I needed anything else, and I purchased cleaning solutions for my glasses. The I saw the Tiffany sunglasses that I have had for about 5 years, and they are back so I immediately bought them. I told him due to my insurance changing I had to find a new optometrist. Wally, being the fantastic customer service representative asked me about my new insurance. He looked it up and low and behold Lens Crafters will take my insurance, so I scheduled three appointments for my family right there and then. If Wally had not been so good at his job, and care about their clientele, I would have walked out after my glasses were fixed. Instead, he turned a $3.99 sale into over quite a few hundred dollars and I enjoyed every minute of spending my FSA due to Wallys GREAT customer service. Lens Crafters, higher more individuals with the mindset Wally shows! I highly recommend going in, the doctors are also amazing and asking for Wally. That is if you want excellent customer service. One satisfied customer and one very happy family!

It was a little busy when I walked into LensCrafters without an appointment but it was worth the wait. I picked out my glasses and then Waleed wrote up my order. He went over all my options and offered his opinion when asked. He was so kind and helpful; thank you Waleed!!! Bonus: my glasses came in a full week earlier than expected and they look GREAT!!!! Thank you LensCrafters!!!

This is my first time coming to Lenscraft and everything went though so well! Mr. Waleed Karim is very warm and so helpful in explaining insurance benefits and choosing the frames. Dr. Murakami is also very helpful in explaining the exams and so cute. 100% recommend to come here for your glasses!

Laya was fantastic! Great service! She was friendly, professional, and kind. She was patient with us, and she made sure we got the best deal combining our insurance with in-store promotions/discounts. Thank you, Laya!!

Fast and efficient. Great service. Laya was very nice and helpful

Wonderful experience at this LensCrafters store! Maged fixed my favorite pair of glasses in an instant and tightened all the screws. He even cleaned the glasses and made it look like new again!

Waleed was very helpful, patient and professional. He took the time to calculate the best lens and cost options for me and didn’t make me feel rushed at all.

Maged was so very kind, knowledgable, and helpful. Always make me feel relaxed to come to Lens Crafters in the Santa Anita mall in Arcadia, CA.

Amazing service! Laya and the Doc were so friendly, attentive and very helpful. Laya was very sweet and kind. def recommend this place

Thank you so much for the professional guidance threw my purchase desion Lens Crafters staff. Waleed Karim is down to earth and a great help in making my final decision on my beautiful frame I purchased. I will return soon with my other family and siblings 💓🙏

Went here for my contact lenses check up! Waleed Karim was very professional and helpful with conducting the eye tests and scans. Would recommend going here

Kelsey was phenomenal! I always feel intimidated when buying new glasses, because its such a big commitment, but she really made the experience comfortable and fun. I felt confident and asking her opinion on frames and styles. When I was getting my eye exam done she even went ahead and picked out a few frames for me to try on based on what I had mentioned that I liked. The frames that I ended up buying were a pair that she had picked out for me. The doctor was also very patient with me and answered all of my somewhat silly eye questions. Eye exams used to make me nervous, but this experience made me realize that theres nothing to be anxious about. Plus the quick turn around for picking up the glasses is an amazing plus. Thank you for such a great experience. Excited to come back and pick up my glasses!

Hannah was EXCELLENT!!!! Very informed and accommodating. She is a asset to your company, a very enjoyable experience all around!!! YAY HANAH!!!!

As soon as I walked in Laya was there to greet me and assist me with my prescription needs. She even threw in an extra discount. 10 out of 10 for this location!

Amazing service from Kelsey with my sunglasses. She is awesome and very welcoming. Thanks Kelsey!

Great customer service. Laya was wonderful, patient, helped answer all our questions, and explained everything in detail. Thank you!

Fantastic service. Maged was wonderfully helpful.

Laya was so sweet and patient while we decided on frames and explained the process, promotions great experience!

Laya was super helpful with picking out our glasses. Highly recommended!

Waleed KarimHe was so PROFESSIONA and amazing!!

Laya is the best even to her fellow workers, very professional and helpful. Thank you very much Laya

In my 15+ years of experience with eye exams (glasses and contact lenses), this is the best experience I have ever had. Ask for Waleed and Dr. Nghe! They made me feel comfortable with checking my eye sight (because it’s not the best). They ensured safe precautions and provided positive customer service. I’ve found my new location and I hope you will too!

These folks are great. I needed my glasses frames readjusted; Christina is amazing and got them absolutely perfect. All the people are friendly, and Tina, the optometrist, is great and very skilled. Just wish my vision plan covered glasses here. We spend the extra $ to go off plan, its that good, but wish we didnt have to.

It was my first time visiting the Lens crafters in Arcadia. I lost my glasses a few days before and was desperate for an appointment. I couldn’t get in with my regular optometrist.I was greeted very nicely by staff, then Hanah helped me. She was very knowledgeable and professional. She walked me through all the very extensive testing.I had tests on my eyes that I had never had done!State of the art equipment!I found out I have two tiny cataracts, something that’s never been told to me.I bought RX sunglasses in addition to my vision ones to protect my eyes.I love this place and will return!Also I got a AAA discount 😊Thank- you Hanah for your kindness and honesty in helping me pick the fight frames too!

❤️❤️❤️my new glasses from Lens Crafters & service was outstanding! Laya -thanks for your great customer service!

Waleed was very helpful and he helped us purchase our glasses easily. He was very informative and cleared up any confusion and helped answer our questions.

Waleed was super nice and super friendly. He was able to fix my sunglasses with no issues

Waleed Karim very nice and helpful. Found frames I like and he was able to inform me why is was good or bad for the lenses I was getting.

Ashley the manger was a delight when I had called to find out if they take my insurance she helped me so well I got an appointment the same day and made me excited to go in and get my exam!! literally everyone on her team was great! Definitely best customer service ever !

Great experience. Maget has great customer service skills. Definitely going back! Thanks. :)

I walked in without an appointment. Laya greeted me warmly. She was very knowledgeable and answered every question I had. She was patient, kind and professional. An asset to Lens Crafters.

Great experience at Luxxotica North America. Dr. Murakami provided a detailed review of my eyes. Very helpful, kind and straight forward. Had great experience also working with Waleed. I appreciated his knowledge on glasses care, pricing and information on insurance coverage. Will visit again.

Great place to go for glasses. Everyone is very friendly and knowledgeable. Its very clean and great up to date equipment. Highly recommend.

Very helpful and knowledgeable Waleed is.I stopped by the store to inquire about eyewear.Waleed provided the best service.

Laya was great with our boys and provided fantastic customer service. She was so patient with our son as he learned how to put contacts in.

Waleed was so helpful. Made the process smooth!!! Definitely would come back just for the service.

Waleed great at his job more people like him that are kind an thoughtful

Excellent technology to do an eye exam. The staff is very clean friendly and professional. The optometrist at this location is very knowledgeable and intelligent about the field of vision and vision wear. At this specific location I had the best experience Ive ever had at an eye examination. My vision is 100% better than it was before I went to this place because of the quality the optometrist gives the customer 👍.👍😇🙏🇺🇸🏆☕☕☕

Great team and especially Waleed Karim. He’s awesome and knows his stuff. Look forward to my new glasses.

Alexander is very helpful and knowledgeable, very satisfied with his service.

Maged was most pleasant and extremely helpful!!! Thank you Lens Crafter. 😊

Dr. Nghe was excellent. As was Waleed my eye care advisor. Excellent service every time here.

Laya and Waleed were both great - super helpful and knowledgeable.

The friendly and attentive staff made getting a pair of glasses quickly a very easy process. Thanks so much to Christina, Waleed and the other Lenscrafter staff for the awesome customer service! I highly recommend Lenscrafters for any eyewear needs!

Blown away by the expert customer service here! Waleed took the time to look through every pair of sunglasses with me and the exam took no time at all! And they happened to have the lens I wanted so I was able to get my prescription sunglasses in under an hour! I have nothing but great things to say about this location

Waleed provided great customer service.Very happy.

The customer service at this place is horrible. Just kept me waiting after I asked a question. They didn’t say anything and just attended to a phone call they answered after I had already asked my question.

Majed is great. Very professional and courteous.

I want to thanks Maged for his help and his professionalism. He was friendly and addressed my eyewear needs. Thank you Maged!

Im berry happy with service thankx Waleed Karim

It went well, I couldn’t find my glasses and needed some the same day called every where else and no appointments but here they took care of me very well will come back next year for routine exam and new glasses.

I had a great experience at this location. The doctor was very intelligent and professional. Maged at the reception was amazing, he made sure I got all the discounts and coupons that were available to me.

Doctor Nghe was very knowledgeable and professional and made me feel comfortable throughout the exam. Sales staff worked together and were incredibly helpful in suggesting frames and helping me pick a style that suited me well. Glasses were ready for pick-up next day.

Laya is very friendly and professional. She is knowledgeable and helpful. Thank you

Alexander was great with his service today

Waleed was very friendly and helpful.

Called several different LensCrafters in advance asking if they do drill mounting for a personal pair of glasses and they all led me here. I finally get here and they tell me they indeed do drill mounting but they lady there refused to work on my pair. not only was it a waste of my time, but they seemed more concerned about their liability if they had done their work improperly.

Christina is ALWAYS there for me. No other place Id go for eye care and glasses. Throughout covid shes even upped her game and supported my needs. The whole staff is awesome. Thank you.

Ashley was very helpful!

Great eye exam, best prescription I have ever gotten!! I love my glasses so much.

Great service from Waleed!

I had the utmost amazing experience at the Lens Crafter’s in Arcadia!After ordering 2 pair of glasses in November at Linden Optometry in Pasadena (it’s now February), and not receiving them, I decided to retrieve my prescription from Linden Optometry and use it at Lens Crafter’sKelsey was amazing! I needed progressive lenses and was told it may take a little longer than an hour. I was completely fine with that, however, I decided to go home, then run an errand. No more than 45-50 minutes later, I got a text that my glasses were ready. I called to confirm since it seemed TOO SOON. Kelsey confirmed that they were, in fact, ready. I returned to pick them up, she adjusted them perfectly, and I now have high definition vision again! I only wish I had gone here in November! Thank You Lens Crafter’s-Arcadia!

Overall the experience was good everyone was professional except the actual optometrist who was cavalier when she informed me that I had cataracts in my eyes.