Went in with my tire that had a slow leak, the gentleman behind the counter asked where the tire was, he then got the tire and said it had a bad air stem, before I knew it he had the tire back in my truck and said thank you and didn’t charge me a penny. He said that next time I need new tires to please come and check them out. Now a days that is rare that a company as big as Firestone Tires can provide costumer service above and beyond my expectations. Thank you!

Great customer service and friendly. The inspection on the car was great.

A good place to get new tires, great warranty and they open 7 days a week, call for an appointment to get immediate service,near mini mall so you can relax while waiting for your car

Took me in and rebalanced my tires. Good job Firestone team members.

Best experience I’ve ever had at a tire shop! They got my car in and fixed all before I had to go to work in the morning! Very quick, efficient and reasonably priced.

IM GIVING THIS FIVE STARS NOT TO THE SHOP BUT ONE OF YOUR EMPLOYEES JESSE HES IS THE BEST AND 100% ON CUSTOMER SERVICE!!!!!!

Very convenient for Arcadia and TC residents. The sales advisors are pretty knowledgeable and the mechanics always fix the job right the first time. Been coming here with all my cars for 10 years now.

Bad service and SCAM, at first I just want to change brake rotors and pads and the deal is 390$, I put my signature on paper and they say when a car is done they will call me and 2-3 hours after that they keep calling me that is broken or this is broken you need to replace it, and I said NO dont change it, just brake rotor and pad thats it, he didnt listen, he just put a phone down on me, however, when the car is done, they didnt call me, So I went there to pick up my car by myself without calling them when I got there, a man told me your car is done and its 650$ for all nonsense reason.

Very helpful and friendly staff! Would go back again for any tire needs

Nice people and service was quick.

I bought tires for my tbird. At the Firestone in Glendale For the past few days the LF tire was losing pressure so I added air and went to the Baldwin Ave. Firestone told the man my problem rather than take it in. He tells me to leave it and it will take1.5-2 hours before they can look at it!!So I went back to the Glendale Firestone and even though they had full bays they took it in immediately...That is great customer service... From now on I will make the drive to the Glendale Firestone... Thank you

Very friendly staff, they are so kind and supportive, and professional

Very professional service. Kudos to Jesse. Price quotes are up front. Tires are ordered from their warehouse with next day service. The place is clean with a large waiting area. Walking distance to food and drinks, strip mall. Very convenient and open on Sundays.

The staff is super helpful and accommodating.

ARCADIA STORE, BEAT BALDWIN PARK HANDS DOWN IN CUSTOMER SERVICE AND EXPLANATION. CLEANLINESS AND OVERALL MATURE WORKING TECHNICIANS!

Service was fast and the workers were super Friendly and informative.. It was a Rainy day.. And they also Had Hot Coffee that taste Great...

Fast and friendly service.. They took care of my car problem and got me back on the road in no time. Thank you for for a great job.

Quick and direct service (no upselling). Had a flat cause by a nail and they inspected and found another tire with the same problem. Showed me the tires, gave my options and serviced my vehicle quickly.

Took my son’s car in for tires and alignment. They stated that the could not do the alignment because it needed the rack and pinion, because it was leaking oil; which they quoted me a price for over $2,000.00. I told them that it couldn’t be that because the mechanic had just worked on the car a week prior and there was nothing wrong with the rack and pinion. Advised them not to touch it.I then drove it over to my mechanic, and told him that Firestone had advised me to replace the rack and pinion. The mechanic checked the car thoroughly, and found that it was a broken seal, not the rack and pinion. They did the alignment, saved me over $2000.00 dollars.By the way, nice tires!

I like Firestone for service, they are reasonable in price and I have not had a problem with anything that I have had repaired over the last 6 or 7 years. They do go through a lot of service mangers I dont think that I have ever had the same manager more than two or three times. I have the Van that I drive serviced every 4 thousand miles.

They are thorough and can be trust to do the job right the first time and theyre very helpful and courteous thank firestone

Service was quick and professional, the employees were honest and give good prices.

Long overdue detailed review. Took my car for a lifetime alignment after replacing the front suspension -always do with all cars I own- and they were happy to help me (and take my money).They finished, gave me my car back no problems but didnt make it 1 block away and the car felt shaky pulled hard to the side horribly worse than before.Went back and the guy that worked on my car said he couldnt do anything else it was already adjusted to the max. He blamed it on the new suspension work.My problem is that they sent me home with an unsafe car knowing it was worse than before. They just took my money and didnt say anything.They knew they screwed up so they were quick to refund my money when I went back and complained. Thats the only positive and the reason why I didnt report them thenCant give then a negative rating so 1 start it is.

Thank you for the quick Smog check. I arrived a few minutes before and was able to have the service done within a few minutes.

The worst store ever to get your car serviced. Two times had issues with my wheel balancing there, when I got my tires rotated and wheel alignment done. Have no sense of how to rotate the car tires. only reason for me going there was because its close to my work, but I guess I had to find different store where I can get basic maintenance done. I have been firestone customer for 9 years and have not had any issue with them. This store have no clue of how to fix the cars. Dnt waste your time and money here and check reviews from other people as well, they had same issues. I am contacting their corporate office and area office because I believe they do it intentionally. Wish I had read the reviews before. They should have options of zero stars or negative rating. Dnt go here. Thney dont know how to deal with tires and alignment.

Avoid like the plaque. Had to have a blower motor replaced on my Lexus and Jesse at the front desk said I had to have an original part from the dealer. He said the price for the part alone from the dealer was $570. I went and called the Lexus parts dept. to double check and they told me the part was $296. He said that $570. was the price they quoted him. He tried to rip me off close to $200. just for the part. Told him to cancel the work. I found another mechanic to do the work and he told me the part was $296. the same as what the dealer said. Not only that they try to pad the bill by saying my car had other issues that needed to be address. Don’t go there unless you want to be ripped off!

Great place to get your tire patched up for a $20 spot. They work fast and are very friendly.

Quick, effective, friendly service! Did I say friendly?! Josh helped me. Love using the CFNA card for 6 mo interest free financing too.

Brought my car in for tire change and alignment service. Got all scheduled services, detailed reports from alignment and a courtesy inspection, and a few recommendations. These guys are professional and had good communication with customers throughout the process. Sure there could be upsells but you dont have to buy them. Very good experience overall.

Great service as always. Jessie is always helpful. Tells you what you need not what you dont.

The prices are average. But, the customer service is above average. They dont try to push anything you dont need on you.

Came in for 2 tires and ended up with 4 due to the GREAT deal he gave me. You wont get it unless you Ask. Hey, do you have or can you give me any deals? Tell them if you have AAA, AARP or ANy deals for seniors? Never hurts. Worst they can say is No.

Sent my son to this Firestone last Sunday with a tire repair, He was stranded with a flat tire. They told him no cars after 3:30. The Hours of operation are until 6 pm ! A tire Plug/Patch is all that was needed. GIVE ME A BREAK BOYS !!!!!NEVER WILL I USE A FIRESTONE RIP OFF TIRE CENTER, if I can help it, even in an emergency, as apparently they dont give a hoot !!!!

Been going to Firestone for about a decade, and this has been one of the best locations. Josh was super helpful and was able to help me out in a pinch.

Many, many years of quality service. One poor experience, but the good far outweigh the bad, and they did their best to rectify the one poor event. This is the place to take your car.

Jonathan and Dennis were very courteous. Lifetime alignment is great to have!

Need check tires pressure, great service not matter how small the job was real professionals......

Chris did right by this customer today. Last week during oil change they said cabin air filter was in need of replacing, it was very dirty. They said they would order it. It came time for my appointment but filter had not been ordered. Chris and team assured me if I came back later it would be available and done for free due to the inconvenience. That is treating your customer great.

Johnathan Cano is knowledgable, helpful, patient and respectful of everyone he serves. Always satisfied!

Came for a TRED inspection. Did not try to upsell me anything. They were professional and friendly.

Quick affordable and accurate service.

I would rate this place high but for now they only get 2 stars. Taken my to get fixed, which was radiator hose outlet fixed and egr valve fixed. Now the engine light comes on again and they dont want to fix it without charging me another 100.00 to diagnose the issue BS

They made promises they could not keep. Costing me the morning. Waste if time.

Friendly staff

Great price good service

YOUR PHONE NUMBER DOESNT WORK! - been trying to call for 2 days

Friendly knowledgeable staff.

Had my tires changed out on the rear. Service and quality was fantastic.

Great service very helpful

Great place

Great team

Knowledge

Very convenient, professional and fast! !