This is one of thee worst Walmarts to even shop at ..... everytime I give them the benefit of doubt .... I shouldve just remembered my previous experience..... their lines are always through the aisles .... every single line that is open .... and they only have 4 maybe 5 checkouts open ...... not to mention how slow they move . This is ridiculous!! Weve been waiting in line for at least 20 mins now
This Walmart is the worst Walmart super center I have ever been to. It is worse than rush hours during Christmas. There have never been enough cashiers before Covid nor will management now assist to get the lines down to expedite any process. I saw a fight almost break out because of how slow everyone was. It would be faster to go to Virginia to a Walmart than shop here.
The Manager on duty tonight was Samantha. With all due respect, Samantha needs to be fired or reprimanded for her unprofessional behavior and lack of responsibility. She has no business being a manager at all! As the MOD not only do you have the responsibility to delegate tasks and manage the overall operation of the store, you also have the responsibility to take up the slack when their are any deficits during your shift. There is no reason why there should be only 2-3 “trained” cashiers when the volume of your store is so high. Albeit that being the case, a manager should roll her sleeves up and help out her staff by getting on a cashier (because to be a manger you must be trained on the cashier) to help decongest the lines. The only lines open were backed up to the fitting rooms! The manger should not mosey her tired, nonchalant attitude around the store giving the sorry excuse that there isn’t anyone else to help in the cashier . That help is YOU Samantha! And you should be ashamed.This is why your team will never respect you as a leader. Because when the going gets tough, you leave them high and dry! Walmart please find someone else to manage because Samantha is not it!
Worst Walmart on the planet. Never stocked. Like 3 lanes open which results in lines to the back of the store. They lose so much product because people leave their carts after waiting an hour and the line not moving. I keep trying to think this store will get better but it wastes my time….everytime
This is the only Walmart I go to& is always backed up. I assume there a lot of us who come to this location because it’s close to us but with that being said maybe they should prepare a littler better for their larger crowd?.. and with there not being a Self Check out option just adds to longer lines. There a minimum of 20 minute wait no matter what time of day on any day. Even the employees, a lot of the times don’t want to be bothered …
I went their to buy a TV. Compared to other places (specially Amazon), it was much cheaper (approx. $100 less). I bought a 50 inch TV. I didnt want to order online since I saw a lot of reviews where people had horrible experiences with the delivery (in most cases screen cracked during the delivery). I decided to go to Walmart to buy it in store. However, we had a small car, so we couldnt fit 55 inch and then decided to go for 50 inch. But Im very happy with the buy.
The people that work here are as rude as can be. Management is even worse. There are some people there who are fantastic but theyre few and far between.
Always have what your looking for yet there is never enough cashiers so you have to wait almost a half an hour if not more just to check. Makes the trip sometimes no t even worth it.Plus there is never a self checkout.Those are some major disappointments.
Went pretty early around 6:30 AM or so and there was hardly anyone there. Had my list; got my stuff (found everything, yay!); second in line at checkout; done and out in about an hour. Store was clean, well lit, organized. Associates were friendly and helpful.
Although theres a closer one to me, this is my fave Wal-Mart!
It was not as crowded as it normally is. I had a good shopping experience. I would shop again at this location.
Super nice and convenient for my stay in a hotel nearby. They even have a nail salon and a beauty bar of some sort there. If I ever come back to that area again I will definitely have to stop by!
This is the worst store ever. I am handicapped and my husband had a hip replacement. There was 2 riding carts sitting there broken and was broken 2 weeks prior when i went before. I have saw kids riding them and said something to the security guard, he shrugged his shoulders and said he couldnt do anything. Some of the prices are not on the items wrong things in wrong spots nobody working. I go here cause its the closestbut Ellicott City and Glen Burnie are much better. Calling is a joke nobody ever answers. Im going to call corporate, its a shame. What happen to the smiley faces and welcome to walmart? And the 35 cents colas for off brand sodas.
They have a broke 20 Million dollar machine that could make pick ups so much faster that they dont fix. They have the ability to be more more efficient and productive, but they dont. No one should have to wait 45 mins 1 hr to pick up items that are all ready to go. Either they need a better system or better management..
The employees dont greet you, the electronic department needs more micromanagement, the only employee available doesnt have access to locked items. This is extremely inconvenient. Customers are the backbone of the employees pay, sense of urgency is very important.
Tried helping a friend called twice and they didnt pick up the first time and called a second time and the person who answered the phone seem rude and was like in a rush hung up after I was being nice 1/5 please fix your customer service!
The Walmart at this location need help in the areas of cust serv, store mgmt, sales team, front end workers, etc. The overall store experience was not good!!!!
Its not clean. Not fast. No longer cheap enough to justify it being crowded and dirty. Theres never enough check out lines open at a time. It takes almost two hours to go shopping here and most of the time is spent waiting in the check out line. Personally its just gross. I only would come here if Amazon didnt have what I needed or I needed it quicker. And as for groceries absolutely not. This place is filthy. Its Walmart yall know how it is.
The workers have a lot to take care of because the customers leave a lot of trash.
Very different. No issues so far...Amazed it has 2 floors. Staff have been very friendly
Walmart was good. I got everything that I needed. It was a little crowded, but it wasnt that bad.
I typically do NOT like going to this Walmart at all! However today I had to go to this one because I was in a hurry and it was on the way to where I was going. Surprisingly I had a really great experience there! My cashier Kira I believe is the correct way to spell her name she was at register #10 was the most wonderful employee I have ever had the pleasure of interacting with! I trying to buy formula and Kira saw me standing there so she asked if I need any assistance. I explained that I was trying to buy formula Enfamil A.R. Typically it is locked behind a register but this time they didn’t have any there. So Kira instead of just saying “oh we don’t have any sorry” called to have another employee look to see if there was some in the baby section. Of course it took that employee about 15-20 minutes to get the key and go to the locked cabinet in the baby section and get the formula. However Kira was so nice and apologetic for me having to wait. I could tell she really felt bad that I had to wait and if she could have she would have gone and gotten it herself. She was so professional and extremely helpful! If Walmart is smart they will try and keep her and hire more employees like her! She actually made me more likely to go shop there again.
Bought there fried chicken for the first time. Omg it was great. Will buy it again. As far as them answering their phones for assistance they suck. They never answer their phones. They might be busy but not all day.
This location is conveniently located and I found the store to be pretty well stocked. Most of the cash registers were open which means faster in and out service. I was also impressed that there were souvenirs representing both of Baltimores professional sports teams.
You sure does not have a self check. It makes everything slower.. the store is definitely always packed. Not having a self-check makes it for everything very slow. The lines go around forever the clothing racks all the way to the back of the store. Its ridiculous how long you have to wait in line. I will not go back to this store until they get the self checkout.
This is the worst Wal-Mart in the greater Baltimore area. I wish I never had to go here. I only gave 2 stars because the pharmacy clerks are usually very nice and I feel so bad for all they have to put up with.
Theres glass thought-out the hole parking lot. Lines are backed up. Some of the staff hates life... I get it, u hate ur job... But if I say how u doing? I would like some type response.Theres struggling with stuff in counter. Bathrooms need love.
One of the worst Walmart I’ve ever been to. Waistline is just unacceptable. The management here is a joke, complete shambles!
It is convenient for buying clothes, food, and electronics.
Its a good store. Some of the employees (cashiers) are a little bit to be desired. If you do not want to work, stay home. Or at least get a job where you dont have to deal with the public.
Often dirty, too often you see 2-3 employees doing a one person job.While at the same time 3 registers are open, with lines halfway to the back of the store like it’s Black Friday… on a regular afternoon..Poorly ran, poorly managed, or poorly staffed; or all of the above
This Wal-Mart is good about staying stocked with products. The associates are pretty helpful when they are on task. Plus, the store is clean.
Walmart is the same just about everywhere you go they always have what you want if youre willing to wait in a long line for it, the end.
The lines are always long and only half the registers are ever open. Try another to save yourself some peace of mind.
Love the selection at this location. But the lines are crazy long. As in 20+ people in each line that is open. Which is only a few. Customer service tends to be no where around. Bathrooms are usually dirty. A few stalls had the doors laying against the wall. There are a few cashiers who are great.
My thing with this place is, its hard to get help or find a sales associate. When and if you do, there customer service attitude sucks. The shelve in health and beauty is never stocked. They need to train there employees in Good customer service.
If you like Walmart, any Walmart will do. Well, sure in most cases. This Walmart delivered as always. The store aisles are clean, helpful associates, and things are neatly stored on the shelves. I love order so this is a great plus. Actually, Ive been shopping at Walmart for my groceries because of the size of the store and selections of goods. Walmart delivers, thank you.
Real talk..... hands down the worst Walmart I have ever been to, the line was nearly more than half way back to the end of the store in every line. Ridiculous, I will never come back to this Walmart and also will be telling others not to waste their time. The other Walmarts, like the Walmart on rt 43 white marsh completely fine, moving lines even when long and has do it yourself express check out. This is a super Walmart and doesnt even have express check it. Employees are walking around grumpy and do not even ask you if you need help. You need to re-think your customer service at this store, it is way below average. Very discouraged! Management, needs to set a standard to their employees about being efficient and customer oriented.
This is the WORST WALMART MANAGER EVER! This manager and the people wearing yellow should be fired.This store is a DISGRACE!!!This store’s manager has no concern for the people who patronize this store. This manager allows check out lines to have 10 to 15 customers in line any time during the day or night and especially during rush hours. The 10-20 line is a joke because customers with 30 items are in this line. There is no self check out section. The store shelves are almost empty.When headquarters call this store to ascertain why the long lines, this store will not answer the calls from headquarters. WHAT IS GOING ON!!!WHY DO YOU LET THIS HAPPEN TO CUSTOMERS?
Horrible Walmart needs to shut down not enough cashiers everything is a mess typical ghetto Walmart I literally can not even enter it anymore
Theres always something going on in this store when I was there there was some kind of an argument 3 lines down which I was only there to witness because the cashier let someone go back in the back of the store to do more shopping while I stood in line if there was a other store on the way home from work I would definitely go there instead of this GHETTO Walmart
Got in, got what I needed, got out. It was just about as much as Id expect from a visit to Walmart.The staff members I spoke with were nice and pleasurable to chat with!
Five stars ONLY for Anahi, the checkout cashier who was working with a smile on her face despite a foot brace. God bless her. I fail to understand why the self checkout counters were closed.
AUTOMOTIVE DEPARTMENT- DO NOT VISIT UNLESS YOU HAVE ALL DAY.The department closes down for lunch from 1-2, although not advertised. But keep in mind that 1 was 1:15 when the techs went to lunch on the day I came to the dept for tires. I arrived at 12:10, the cashier explained that they could not start because not enough time before lunch. It wouldnt be until 2:15 before I could purchase tires. NEED MORE STAFF AND OR STAGGER LUNCH TIME FOR TECHS..
It was the worst. The lines r to long .. custm frustrated about to fight
They are FINALLY cleaning up the trash. Great to see more employees at Registers. Low prices and convenient drive
Tori the cashier was awesome and very pleasing to help me with my order and to fix it. Thank you so much Tori.
Its Wal-Mart what can I say. They have everything
Store has products stocked incorrectly, not stocked at all, and at times on the floor in dangerous places. Some employees are fooling around with friends, not working, nor helping customers. They wear their name tags backwards so you can not report them to management and refuse to give their names upon asking. Upon speaking to an assistant manager he refused to even acknowledge or address complaints. In my humble opinion management and/or the employees need some cycling.
It seems no matter what city your in... Walmarts are horrible!!!. The stores are undermanned and those working are very little to NO help! The store shelves are trashed (and yes, customers are partly to blame for this too) but come on Walton billionaires, do your part too! People are human beings not livestock. I do very little shopping in these stores and each time I stop into one of them, Im reminded of why. I gave one star to this post but thats because zero wasnt an option! Have a great day reader!
This Walmart is literally ALWAYS packed when I come here. And I understand that its been hard during the pandemic but even before the pandemic, theres usually always half of the cashier lines are not even open which causes ridiculous long lines that are open. Was getting bday cards & crafts for my nephew. Selection wasnt bad...its just so congested & packed.
Terrible staff. Electronic line was long. Waited nearly 30 minutes for someone. After I showed her the laptop that I wanted, she brings out another one and then informed me the laptop isn’t available. But, it’s still on display. I HATE this Walmart. The service is something of the past.
Expensive prizes gone up by 45%.
One of the WORST stores on the planet. Cannot fit enough characters in this text box to count or explain the ways!!Only go to get eyebrows done and maybe essentials if nowhere else is open.
Good shopping opportunity if you arrive early morning or not in a hurry. There are never enough check out lanes available.
Not enough cashiers. Long lines. Managers just standing around having there own conversations.
It took me over 30 minutes to get thru the line. I only wanted 2 juices and a chicken stock. The self checkout area is closed.
Good store but always hard to find any help. And the worst is they dont have self checkout so it takes forever to get out of store if you have small # if items. I wish they would add self check out for small items.
I feel for the employees. I had only coffee creamer in the 20 items or less line and I was there nearly 35 minutes. Not only that, the biggest inconvenience to my experience was a mother and her daughter maskless. Kept inching up every single time I moved to give us some sort of space. I even stepped to the side; far left or right, so that these two people would catch the hint. All I kept thinking is stay calm and dont end up on anyones IG page bc Im a Black woman that situation would have been karen-out for sure...I guess Walmart is maskless place bc no staff addressed either one. That is my last visit there.
Compared to most Walmarts in the area, this Walmart was very crowded, and check out took a long time. On the bright side, it had very item that I needed. On the whole, even though it took more time than I wanted, I had a successful shopping experience here.
Checkout took 45 minutes! Ridiculous. I hadnt been here in 6 months because of the same problem. The convenience of everything in one place isnt worth the time.
Funny... first time in a long time that I actually was greeted by the greeter... lol. Cashier was friendly as well. Good start to my day.
The check lines be super duper long because they do not have enough lines open. The lines be mostly through the clothing section and for example if it is 30 registers only 6 be open.
Pros:Free parkingHandicap accessibleFriendly staffLow pricesMost things in stockHandicap parkingLarge selectionFilled shelvesGroceryCons:A bit farA bit too busyNo self check outShelves are fill, my cashier was ok, lanes were busy, overall it was ok experience for WalmartIf you like the review and/or the photos/videos, please hit like 👍 below to let me know, it is much appreciated 😊.
Went to this Walmart looking for clothing for a young lady. I was given world class customer service from Ms.Gwendolyn. She was very patient, helpful and very friendly. I would most definitely come back to this location .
Thank God that no matter what state you are in, Walmart is the same. Youll find smiling faces, in familiar places.
Be ready to spend some time here as there are never enough lines open and they dont allow you to self check out. Its a cornucopia of the masked and maskless aka hot mess!
Friendly and fast service and carried my packages to my car!
I DID A CURB SIDE EXPERIENCE AT THIS LOCATION... IT WAS AN NIGHTMARE. THERE IS NO SIGNS TO SHOW WHERE THE CURB SIDE IS.. AFTER CIRCLING THE PARKING LOT AND MULTIPLE CALLS WITH HANGUPS.. I HAD ASK SOMEONE.. IT IS ON THE SIDE OF THE BUILDING. ONCE GETTING MY ORDER I LOOKED BEFORE LEAVING HALF WAS WRONG. SOME I DID NOT EVEN ORDER... SO I HAD TO GO IN TO GET MY MONEY BACK. MY PASSAGER WENT IN JUST TO GET SOME MEDICINE AND HE WAS UPSET WITH THE CUSTOMER SERVICE. I WILL NOT BE RETURNING TO THIS LOCATION.
Went extra early today wasn’t really crowded just went to grab a few things and went to the 10 items or less line was out pretty quick wasn’t too crowded.
Sad that Walmart.com drew me in with similar items at deep discounts. Out of stock of course. This location is not my favorite because of other peoples behavior. Yet they usually have what I am looking for and they pluck me off by having stuff that is not on my shopping list too. I am happy but my Wallet keeps looking at me funny. So I bought It something nice too.
It would seem that this location supply serves too large of a community. There is always a shortage of groceries, and the queue to checkout is aways to the back of the store. And its not like they dont have lanes open, because they usually have more lanes open than any other Walmart Ive been to. Its just too many folks shopping at this location. I suppose Im not helping by being here either, but that couldnt be helped today. At least business is booming for them, but I think they need to open even more registers.
Stays fairly crowed. It is a super Walmart so it has food not alot of healthy or organic options. And no fresh seafood
I absolutely love Walmart. My only complaint about this location is that they dont have self check out which is really, really much faster & convenient other than that this location is usually well stocked, clean, well lit & easy to shop.👍
Produce is mediocre and doesnt last very long with the exception of basics like bananas, apples, and sometimes onions. Its better for stocking up on eggs, dairy, bread and pantry staples. As for other areas of the store, its the same as any Walmart: good deals.
This Walmart is the WORST ! They dont follow thier own policies and procedures. Its posted in customer service you can do an exchange without a receipt but they wouldnt honor their policy. Instead they placed a policy that you cant return any over $25 buy I was just try to make an exchange only for a item I bought from them. If the policy changes post it somewhere customers can see it! I give NO Stars for customer service!
This is my favorite Walmart in Martinsburg the employees are awesome & really nice!
If I cutie zero stars I would. This location is AWFUL. Never organized, always a mess. Never enough registers open, expect to wait in a line at near 30 minutes then be mad when you see ppl looking for a line hehe been checked out before you. Most of the Cashiers move at the speed of slugs. I havent been to this location in probably a year and for good reason..... Its horrible.
This Wal-Mart is reliable for products but the lines are always horrendous. Its not worth stopping if you have somewhere else to be any time soon.
I love ❤ Walmart you can buy everything inside the super Walmart store
Lots of help that were willing to today. They need to reward loyal hard working floor personal who are pulled to many ways
No self checkout??????? Completely unresponsive management. Avoid if possible. One star is for regular staff who were helpful and patient.
This walmart need to upgrade to self checkout? The lines be so long and the check out process is crazy. Best time to go to this walmart is early in the am like when they first open.But other then that its a great store. Always have everything I need.
Normal Walmart with huge lines... waited an hour to check out, nothing unusual at Walmart. At least the Walmart was clean, and the workers were very helpful.
2nd Favorite😍 DownTime SPOTTo relax ; Shopping 🛍️ with Killa Deals 💯%Guaranteed 🗣️ 👍🏾 always !!! Walmart marT Way😄!!!
This door is always crowded with lines going back to the middle of the store. Outside of that I typically dont have a bad experience
More variety of supplies and groceries. Mmm I love the mustard greens and a variety of meat and bread stock at a great price 😋👍
I’ve been calling for 4 weeks everyday no answer the worst… no department not answering
Only Walmart in area with stock: Valvoline synthetic transmission fluid. Less than $20 for 4 qt jug.. $30 @ Advance and AutoZone.
Slow chk. Out always busy,but well stocked
Always short on cashiers, this always amazes me as this is the last point of customer contact and if you wait in a line that takes 30 to 40 minutes to get thru you leave frustrated or worse. I only shop here now if I absolutely have to.
This Walmart is by far the worst Walmart Ive ever been to in my life and Ive been to a lot of Walmarts here in Maryland and a lot of other states. It literally will take you an hour or more to check out because they only have opened 4 or 5 lanes and the other 20 lanes is closed,but you have at least 5 to 10 workers just standing around doing nothing or playing on there phones. I blame the STORE MANAGER FOR THIS THOUGH. And its been this way since the store opened. SO SOMEONE PLEASE DO SOMETHING TO FIGURE IT OUT. IF NOT HIRE ME AND ILL HAVE THE ISSUE RESOLVED IN LESS THAN A WEEK.
Went to order a beautiful cake.only to be told( I CAN ORDER IT.BUT I CANT Guarantee that we will be able to have it the day you requesting.I DONT HAVE ANY SUPPLIES,(WALMART BILLION DOLLAR INDUSTRY BUT OUT OF CAKE SUPPLIES FOR THEIR BAKERY. THAN I GO TO THE MONEY CENTER. ME & a handful of others. Guess what closed. Nobody up front knew who was suppose to be there🤦🏾♀. Management doesnt care & it shows in its rude employees & their merchandize. Start over revamp the whole staff!!!!