Had a pretty good experience buying a car here. Definite upgrade from what I used to drive. Really good pricing on their five star coverage which included a lot of repairs and a certain number oil changes, tire rotations, etc.

Service personnel were great, but when we purchased the car we asked that, before we took it home, to fix a couple of things, which they said they would.A week later, we went to pick up the car, and none of the things they said they would fix were fixed.Turned out, one of the items had to be replaced and couldn’t be fixed. If I wanted it replaced I had to pay $95 labor to have it installed.I think when a company says they will fix something, as part of a purchase agreement, they should fix it, free of charge.

After a tumultuous adventure trying to buy an SUV without being robbed, I ran into Dalton here. He hooked me up with a great car and the financing to get it. He answered questions I didnt even know I had. Great Guy!

Drop off for oil change in the evening and had it complete first thing in the morning. Would be a 5 star but no envelopes in drop box so I made my own with a note. This was not a really big deal for me. Thanks for getting this done so quickly!

Fast, efficient service. Great communications throughout process.

Sale went perfect. Made drive home and transfer case blew. Got it back to the dealer. Hands down no problem. Took care of everything. Best service dept ever. Thank you.

There for a routine oil change. Roll in (with no appointment necessary,) and hop out. 2 minutes later in the customer lounge enjoying a complimentary beverage from the mini cooler. Of course me being a man of nostalgia I grabbed a Capri Sun. 35 minutes later car was done with a fresh wash. The wash isnt the greatest, but hey its complimentary as well!

Always professional and friendly! Stopped for an oil change and was greeted by name! Always excellent service with a smile 😊!

This is my first time getting my oil changed at your location. The service technician, Brad explained everything he did to me. I am very happy with my experience and will be back again.

Had my oil changed today. Everything was timely and efficient. Eric was very personable and professional.

Great service buying my car and great price, great service with my oil changes, amazing service when I had to get things fixed and did all contact/work getting my warranty to cover things they were responsible for. We I had to all get fixed was my gas pedal, front left axel, tire balance and rotate.10/10 would recommend and do already recommend them to my friends and family!

I live out of state (Upper Michigan). They have a new policy that states they do not take out of state cashiers checks. I was trying to buy a car. I bought a truck from them 10 months ago, and I did not have this issue. I even told them I was willing to wait to take delivery of the car to verify the check clears, but everyone I talked to was very strict on their No out of state cashiers checks rule. Being that they do not accept cashiers checks, my only other option was wire transfer or financing through them. They did end up taking a wire transfer and I did end up getting the car, but they REALLY wanted me to finance through them. One individual named Guy was actually getting on my nerves about the whole ordeal when I was on the phone with him. I understand the dealership makes more money if you finance through them, and he even gave me a better rate. However, I had my reasons for sticking with my bank, and if I wanted to do things my way he would get upset over it. I guess I am not the only one who has had issues with him either looking at other reviews. I have had no issues with anyone else here and other than dealing with Guy over the phone I have had a good experience each time. Even in person Guy is nice to deal with. Unfortunately, due to this dealership not being able to take cashiers checks from me, I will no longer do business with Russ Darrow. Not worth the hassle.

What can I say, I bought a Jeep Wrangler a year ago from Russ Darrow it’s been nothing but issues with it after a few weeks of owning it. First I’ve had to replace the engine oil cooler, then the front passengers side caliper didn’t work so when I would brake it would steer towards the drivers side had to fix that, now I’m taking it in tomorrow to get looked at again. Sure they made it look pretty enough to get you through the test drive and get it home but after that it’s all your cookie. Unless you got tons of money to throw at your vehicle I wouldn’t recommend buying a vehicle from here.

Always greeted and treated well, always explain everything to me and never have to worry about my car, guys are awesome!!

I have been coming to this dealership for two years now and while they can use some help with the car wash, that they provide me when I get my oil changed. I have always had great and professional service when I come to the auto-shop . They have also been accommodating to my needs if I have had any at the time. I am very happy with the dealer ships auto service. Thank you for your excellent service.

My salesman was awesome! Got the vehicle I’ve always wanted. They made the process easy!

Russ Darrow Direct was a GREAT experience. They got my vehicle in for service within a day.Prompt on calling with updates and permission to go ahead with the things that needed to be fixed.

Just bought a 2018 Ram 1500 a couple days ago Working with Mark made it all go really smooth. He was very knowledgeable and just easy to talk to. No pressure at all. Also got more for my trade in then originally thought id get. Definitely my best truck buying experience Ive had.

They are very good at what they do and friendly service. God bless you all

Since 2018, I’ve been servicing my car exclusively at Russ Darrow on College Avenue. Every single experience I’ve had thus far has been utterly positive. Every service person and staff member I’ve spoken with has been professional and very kind. When I go there, I feel very comfortable because I feel they are trustworthy. Highly recommend.

Horrible experience. Had finance guy threaten to punch me in the face after telling me he needed more money than what was agreed upon. Never have had such Horrible customer service. Only bright spots are the service department are friendly and my young salesman was good. Will never buy another vehicle from this place again and would not recommend to anyone else either.

Everyone is so friendly and prices are reasonable. The service is very good!

😃I work on my own car so I know a good auto shop when I see one!

I always enjoy coming to RD Direct. Its always service with a smile.

Absolutely loved working with Blake. He didnt pressure me into buying anything. Listened to exactly what I was looking for. Well definitely be going there for our next vehicle purchase in October

Love thier mechanics. Always give me options and look out for me. They also keep good track of what should be taken care of and when. Id recommend them to anyone.

Sales team is unbelievably strong. Great environment!

Always great service. Very fast and convenient with the shuttle service.

This was the second time I went to Russ Darrow for my car’s body work. The great service they provided along with high quality workmanship a few years ago brought me back this time . I was not disappointed.My thanks to Tony and the folks at RD Direct!

My oil was 2 quarts low my transmission oil was a quart low my tail light was out and I called to schedule another appointment because I noticed my car wasnt driving right the guy told me maybe I was paying to much attention to the sound of my car... Then I have a friend look at it come to find out the spark plugs were loose

Very courtesy very polite very helpful and great customer service

I’m absolutely stunned at how fantastically I was treated during the sales and service process. Everyone was kind, and went over and beyond to go the extra mile. Eric is Service should definitely be recognized for his exceptional customer service, he is how you attain lifetime customers. Thank you to all.

My car had to come in due an accident I was involved in and insurance was involved as well. Between all 3 parties everything went extremely smooth! I did not have rental car coverage under my insurance so renting a car was not really ideal or affordable in my situation. They were able to help me out with a reliable loaner car at no extra cost aside from filling the tank back up. I am extremely impressed with the work they have done and how great Eric in Service and Tony in Collision were to work with! I should also mention this is my second vehicle I have bought from them and Gafa is an amazing salesman! Always quick to help and checks in regularly. I will continue to work with Russ Darrow in the future for any of my automotive needs!

Wow! These guys are great! They made selling/trade in with them EASY. No pressure. No BS, just simple and everyone felt great with the transaction!

I had purchased a car from them about a month and a half ago and the steering started to get hard to turn. I took it in and they were going to charge me over $600 to fix. I was upset They were very kind and did everything they could to get the cost lowered. I do appreciate that!

A-PLUS!!! Eric in the Service Dept...this gentlemen went far above and beyond to help me with a car issue. Deana also in the service dept., went beyond when helping me earlier in the week. Shawn my salesman the same as the fore mentioned. Shout out to Guy in Finance. These folks get it...they listen, and they aim to be helpful!!! They have earned a repeat customer in me, and I am spreading the positive word about Russ Darrow Appleton.

The 3 free oil changes are not free if your vehicle uses full-synthetic oil. With that said its still a good deal at $17.80.

Great service in a timely manner. Explain everything!

We worked with Mark and he was was great. Mark was very knowledgeable about our new vehicle! He was very easy to talk to and ask questions. Heather did our paperwork and she was ready for us when we got there and the process was quick.

I had a complete detail up my car very happy with the results just a little pricey but worth it

Service was quick, thorough, and explained perfectly.

Great place fantastic customer service

Came in to buy a car, left with a good car. However the salesman was less than pleasant. He kept calling himself the Consumer Advocate but I think thats just a nickname he gave himself. Very unfriendly tone when it came to certain aspects of the process. Talked down to my girlfriend quite a bit. Typical used car salesman.

Service guys were very friendly and my truck got done right when they told me it would.

We really loved how our sales person Mark Huth treated us when trading my car in for our beautiful Equinox we got. Very friendly down to earth he is. If I could give more then a 5 star I would. Ty u so much for all your help we will always come there to do this 😊

Stopped in late on a Thursday. Roughly an hour before closing. Needed a new vehicle that evening. James, a Sales Specialist on-site in Appleton, took me around the lot and let me see the best suited selections. He provided a nice narrative to the vehicle I was interested in pursuing, and paired it with a test drive. James and staff stayed late & were able to get me taken care of that same evening. I appreciate the help & your willingness to work with me to find the best fit, in a timely manner.

I love the friendly staff always ready when I come to service my car. I’m glad I made a great choice of buying our cars there. We got 2 cars so far, thinking of buying the 3rd one ☝️. Keep doing great work.

From the minute we walked in Mark was just a pleasure to deal with, very laid back and honest about everything. Was a true pleasure to work with and made the car buying experience enjoyable.

First, I want to say that everyone was very friendly. They were all wearing their masks which made me feel good. They were prompt as well. The guy I worked with was very nice and accommodating. I came in for an oil change and to repair a part a previous service agent said needed repaired. She had told me it was covered under warranty so no biggie. I said ok and set up the appointment when I could. Today, I find out after the work is completed that it was not covered under warranty. I went from thinking I had to pay for the synthetic oil upcharge only to about 400 dollars. The man I worked with today said he was sorry for the confusion and got the cost down to 295. I was upset at first but him trying to make things better made me leave in a better mood.

1st service call since purchasing my Nissan Rogue. Agent Tyson Fancher was outstanding.Walked me through the process, kept me updated, and offered some recommendations for keeping my vehicle in excellent condition.I HIGHLY recommend the RDD service department.

Very fast, friendly, and professional!

Went to buy a rav with my mom and boyfriend and the car is great I love it however I found a chip in the windshield and they didn’t do anything about it even when I brought it up. The ‘consumer advocate’ salesman brushed over it when taking to him. I felt like he was rushing me they the process and talked down to me when I asked questions. Talked about covid the entire time which felt unprofessional. If he’s the consumer advocate I’d hate to work with the other guys.

Auto service is good and honest about what you need vs up-saleing you to death.Phone services not as helpful...you just gotta actually go in to get the best service.

My mom bought a van here a couple weeks ago and the sales people were very nice I recommend my friends coming here.

The people there were very friendly, helpful and professional. The service was quick and timely.

Staff is very Personable, Communicative and Transparent. I’ve had great experiences there with my vehicle.

Had a great experience here! Mark was our sales representative and he was very respectful and courteous. Didnt try and push every extended warranty, extra fabric care, harzard insurance, etc. He was genuine and gave us his honest opinion. Location is a bit out of our way, but we will shop here again.

All around a horrible experience with multiple salesmen/women. Ended up buying a car at kollosso 2 days later and couldnt be happier.

We bought a car from them 2 years ago. The salesman was a stereotypical used car sales man. Sent us to lunch, told us he would pay for it, called us at lunch to rush back to the dealership and,never followed through with paying for our lunch. So tacky, he called me pretty, all the old moves. The car s fluids were not topped off, they had the wrong tires on it, to the point that it was dangerous and a safety issue. The engine started having issues, serios issues preemptive of catastrophic failure, less than two years after we drove it off their lot. Never again. What a completely predictable disappointment. Shameful.

Great Customer service. Friendly staff. I was kept in the loop throughout the entire process. Thank you!

I bought my vehicle at Russ Darrow last weekend... I was back today for them to apply the simoniz coating to my vehicle. I was in an hour within about an hour and a half. It was well worth it. The staff is great.

Every time I go in for car wash the employees are so nice! Went for oil change today and ofc had to wait a bit because it’s Saturday but was reasonable amount of time and as usual I was treated exceptionally well! So glad we got our vehicle at Russ Darrow!

Their customer service is great! But I had my engine light on when I got there and they replaced a hose that was broken off. Then everything was good until I got home and the engine light was back on. The past few months with this vehicle have been nothing issues. I just want it to be fixed. You don’t buy a car off a lot to just spend all your money fixing it.

My truck was supposedly washed after the oil change, but you would never know it by looking at it! Very dissatisfied this time

In and out quickly, everyone was masked.I overheard a conversation of tech with a younger customer working out a way that they can get work done, arrange a ride so he could get to work. Well done!Ill be back

Once again great service!!! Everyone is so friendly, definitely worth the 45 minute drive for me to get there.

Straight foward and upfront

The staff was courteous and quick.

Came in for a L.O.F, GOT RIGHT IN. SERVICE IS FAST, CLEAN WAITING AREA. THEY TREAT YOU LIKE FAMILY. G8 JOB!!😎

This is my second time having the oil changed on our new Nissan Altima that we purchased from Russ Darrow. Both times I was in and out in 25 minutes during my lunch break. That included a car wash as well. We are very pleased with the total experience at Russ Darrow!

Great experience with this dealer! This was my first car purchase, and my nerves were a little wracked as a result. Everyone was very friendly, and I felt very comfortable going through the test-driving and purchasing process! :)

Russ Darrow has the best of service!

Super friendly, great service!! I was well taken care of!!

Friendly service, like always . Had a great experience buying my Truck there, and have used their service over the past 6 years without any issues ever.

Took my Kia in for oil change. Service was quick. I appreciate quickness especially these days! Thank you Russ Darrow staff!!!

Great service and fast oil change and car wash. Highly recommend.

Great customer service. Hassle-free, through, and fast service.

Terrible..why cant u talk directly to the mechanic? They didnt listen to what I told him to check so they wasted my money and my car never got fixed I will never be back.

The team was great Mark did a excellent job keeping me informed and showing me the features of the car the service crew is always great Iwhen I come in for service. The only problem I have is trying to figure out the different maintanice packages I bought at the sale but love my new car.

I came in to get an oil change and when I got to the service garage everyone appeared to be wearing masks. I left my car with them and when I went into the waiting area, I was blown away by the complete lack of masks. There were about 3 total employees wearing masks, but the majority were not. Does a pandemic mean nothing to you? I have never felt so uncomfortable in a business and am saddened to see the lack of concern for the people who are making you money. I would rather pay for my oil change elsewhere where they care about covid precautions than get my free oil change here where they put me at risk. So disappointed.

I was pleasantly surprised by the attention to detail given to the car and was not expecting the interior to be cleaned out. Looks just like a newer car again. Everyone was friendly there too. Thank you.

Purchased our used car in Green Bay, and the location is now closed. Took the car to the Appleton location to get normal service done, and had a great experience. The staff is amazing!

The guy was very direct and straight forward and very friendly throughout the whole time we felt welcomed and in the waiting area the free drinks were nice then when we left the guy went through everything they checked on and said everything looked great then as we left smiled and told us to enjoy the weekend

My daughter, Rachel, and I would like to thank the body shop for the fabulous job they did on the car. We were more than pleased with the work. A special thanks to the hail and dent guy for making our car look like new. You guys rock and do amazing work. I would highly recommend Russ Darrow Body shop to anyone who needs body work done.Have a great rest of the week and thanks again.Vicky Warning

If your car needs service, take it here. Dont take it anywhere else. The service team is very honest and very knowledgeable. Other shops will do their best to shoo you out the door as fast as possible, but Russ Darrow will take the time to make sure youre taken care of. Also theres no appointments here so oftentimes they can get you taken care of right away. They even offer a shuttle service to and from the mall so you can shop while you wait.

Friendly & knowledgable employees! They took their time to make sure my concerns over my car were taken care of, like always😁 Thank you Russ Darrow Direct team!

Tony from the collision center has been nothing but great. He helped me with every issue I had with my car and has had the best costumer service skills I’ve seen. He didn’t hesitate to put a battery in my keys when asking where I could purchase one or replace a missing hubcap after 5 weeks of fixing my vehicle. I also love that he offers to clean my car every time I go there. I appreciate your service, Tony!

Everyone was great to us, a real pleasant experience.

In the past, things have been fine.But our most recent experience has really irked me.Our AC stopped working, so we brought it in to be checked out. They said they wanted to do a recharge and add dye to see if there was a leak. That it would be $160. I okd that .They said they found a coil that was leaking. And the part that was needed wouldnt be in until the next day. So she said my total would be $225.I said I thought it was $160. And she informed me there was a diagnostic charge of $65. Most shops waive that charge if you have the work done with them. And I asked her as much but she said no they dont.She then proceeded to tell me that the fix the next day would be $310.So I said together were looking at like $550? She said after taxes probably around there.Well the next day we bring the van in. And they start working on it. She called me to tell me theyd need extra time to vacuum out the moisture and it would probably be an extra $80-90.I was not happy, but it is what it is. She then called again a little later to say they got the wrong part, and were waiting on the correct one, so it would be a little longer.After it was close to being finished, she called and said they wouldnt charge me the extra time she initially said, And that my total was $665 before taxI asked how that total came about. She said $225 from the day before and $440 for today.I said you told me $310 yesterday. And she says she doesnt remember saying thatCome on Russ Darrow. This whole experience has been real frustrating. I ended up paying way more than I thought, and your person communicating is super confusing and information changes.Also... You should really look at your diagnostic charge. Call around. Every other shop ive gone to, waives that charge if work is done with them.I think we will use another shop from now on.

They went above and beyond and had great customer service! Thank you!

I just bought a car and the experience I had was wonderful. The team was extremely nice and helpful. I recommend Russ Darrow of Appleton to anyone that needs a nice and reliable vehicle. thanks for everything you guys.

They do a wonderful job here. Very helpful and understanding of how the current times are affecting people.

Eric in the service department was great, very helpful and informative !

This was my second time getting my oil changed here and to be honest I love it. The staff is super friendly and they always have/make time to wash my car!

Bought my car through ByRider of Appleton and heard about Russ Darrows Oil Changes@ $19.99 with a free car wash. Very courteous and friendly staff as well, definitely buying a car here when Mines paid off.

First of all, amazing customer service. Personally my car knowledge is pretty limited and they were quick and thorough with any and all questions I had! Helped me by asking what I was looking for and my budget and showed me what would work for me. Big purchases like cars are intimidating and scary but they talked me though everything and even let me sleep on it and come back the next day without pressuring me into a purchase right away. Very personal, and knowledgeable!

We purchased a Toyota Sienna from Russ Darrow back in December 2017 and are very happy with the vehicle. It was fine dealing with the salesman, John Huettl, but the entire process took quite a few hours to work through. We met with Guy James for the financing and during that time he went out of his way to sell the Zurich coverage plan and all the benefits it could provide, including a key replacement since the sale of the van only included one smart key for our use. After 2 and 1/2 years of guarding that key like it was gold, I called Zurich today because I needed a replacement. They informed me that because I was not given 2 keys at the time of purchase that I needed to contact our dealer for replacement, specifically the finance manager, because it was a breach of contract.I first spoke to Heather who transferred me to Guy. His initial response was are you sure you only got 1 key? I was completely taken aback; both offended and infuriated by his question. After I assured him that we only received 1 key, he took my name and number and said he would call me back. I did receive a call back soon after, only for a song and dance about how his key guy is not making any calls due to the pandemic. Guy would be sure to call me back (if I wanted) once they started making keys again because no key guys all over the country are making keys right now. And I am supposed to not drive my vehicle in the meantime?? Just ridiculous and a complete scam. DO NOT BUY ANY ADDITIONAL COVERAGE!! And if at all possible, do not work with Guy James.On a side note, I called our local hardware store and the battery shop for key quotes and they are up and running and making keys ... so apparently there are key guys out there that are working. (Essential business, right?!) At least we were smart enough to never go back for any free oil changes or car washes, etc. (We use our local mechanic in Oshkosh and would never take our vehicles anywhere else.)

Very nice quality certified employees. Have very good service deals.

Vary courteous got me in right away

Great and fast service