Brought my new vehicle in for routine tire rotation as we have been happy with service provided to our other vehicle. They did a complimentary vehicle inspection with photos as well. Service was prompt and professional and fairly priced. Joe is fabulous to work with.

I only talked to them on the phone and it was pleasant

Amazing service as always ! Ive been going here for over 5 years and they are my go to place :)

Great customer service, polite and explain the problem to the details. I do appreciate the caring nature of the employees.

These guys knocked it out of the park. Completed the job faster than agreed upon with professionalism and courtesy. If there was a problem, I knew about it!!

I was very impressed with this shop and I will be back. Very professional and Joe helped me understand everything that was going on. Truly helpful and my truck came in sounding really awful and sounded like a whole new vehicle when I left. Thank you Richmond Street Auto! You got a loyal customer out of me.

Joe helped me fix a problem from the dealership and was very honest, they send you videos and pictures as they take care of your car and involve you with the repairs, they also do a complementary maintenance check and let you choose what you can afford at the time! I choose to go here because I can trust them!

Although I didn’t expect to fix more then the air conditioner these guys were awesome! They explained everything that was wrong and fixed it all for me in a day! Highly recommend!!

We have been coming here for years and feel that Richmond Street Auto is very ethical and trustworthy. Thank you for the great service.

They got me in real quick and did a very good repair saving me a lot of money. I would highly recommend this place to family and friends!!!

My 18 year old took her car there for an oil leak. After having the car for a week they called and said it all set. She paid 650.00 for the repairs. Two days later bam same oil leak. Take car back and they charge my daughter another 260 to do nothing but try to figure it out. Now she is out 800 and car not fixed. This is classic case of ripping off people by not standing behind there work. I am disgusted as to how these places operate. DO NOT GO HERE.. THEY RIP OFF PEOPLE.

I had to pay a full diagnosis fee $60 something, just for them to send me to a dealership because they didn’t have the proper equipment to fix my truck. I understand the time but it took them maybe 30 min for a code read... would be nice to see a little help on price especially when they couldn’t even perform the repair. Other than that, seemed like a nice place. Just make sure you know what you’re going in for prior to save your self time and money in case they can’t end up fixing the issue.

It was fast and professional.

I have been using Richmond Street Auto for several years now. They are very reasonably priced, honest, and timely.I brought my car in for an oil change and diagnostic. They called me back and sent an email of their finding within a couple hours. I was able to review the findings and quotes for service, select what I wanted to address, and my vehicle was finished the same day. I will continue to use them as my main car repair and maintenance shop in the fox valley. I also recommend them to my friends and family. They are straight forward with no sales bs. It is refreshing to get their quality of service.

Always do a great job and have fair prices.

Always friendly, helpful, and very thorough. Probably will never go anywhere else for my vehicles.

I would recommend to anyone looking for an honest opinion. They called me at least 3 x to tell me what was going on-how they would take care of it and the price. Honest and reliable!! Will continue to take my car here for anything that is needed.

Since Richmond Street Auto opened I have been bringing my car there. They have always explained why they are fixing something with my car so I understand and are always helpful. I appreciate their service very much!

Absolutely awesome work! Loner car, detailed inspection emailed to you including pictures! Prompt service!

First time here, to have a engine issue looked at, notably did they find the engine problem, they also told me of suspension issues, glad I went there, my truck is next. Thanks

I went there for my the first time for an oil change. Prompt professional service and quality care throughout. Rotated my tires and even had some great conversation. I would highly recommend this business to anyone with any type of car/truck issues. Resonable prices and loaner vehicles if needed. I will definitely be back

Brought my truck in for recommended service.The truck was serviced and aligned in a timely manner at a price less than I was quoted!Joe explained the repair and was able to answer a few other questions I had unrelated to the repair. I appreciated the manner Joe answered my questions about taking care of my truck.

These guys are great. Good work quickly done. My 2009 Volvo was pretty rough and it’s drive feels close to new again.

I wanted a quote on new brake lines cost me 60 dollars for a diagnostic to tell me what I already knew. Then told me it was going to be 1000 dollars because he wanted to replace a caliper too. I left their and went to anyone rides wisco on mason and had new brake lines for 592 dollars then did all new brakes for 300 so I spent 900 instead of 1000 and got more work done. Wont be going here ever

The price charged and the price quoted were different. On time prompt service otherwise.

Because I was literally too lazy to call (I talk at work so Im spent) I replied to the text Id been sent updating me on all the customer and employee safety measures in place now that plague has descended on our land.Hey can you hook me up with an oil change this afternoon?Why we would be delighted. Is 2pm a good time?Perfect.Brought my vehicle in. Thorough check was done. Fair estimate given. All work approved and done in timely fashion.Couldnt be more pleased.

Brent, Joe and the team are always great to work with - highly recommend.

Joe was able to get me in, find the problems and have it fixed in a short period of time. Then when it was finished, told me a parts wasnt needed and my price would be lower. Not every shop is honest. From personal experience, this one is. Highly recommend

Great service with great prices. I always appreciate the good work that they do on my vehicle.

Staff is friendly and knowledgeable! I appreciate their honesty on the quotes and what needs repair! Over all great people and shop!

I got one problem fixed and they did a great job!!! I asked for air in my tires evenly and now my tire pressure monitoring light is on and stays on. I recommend for fixing your car but maybe not multiple problems.

Best auto shop in town!!! I was recommended to Richmond Street Auto awhile back and I am happy I was. They do a great job with no b.s. My husband was told by another local auto (VZ) shop he needed all this repair...I said thats strange bring it into Richmond Street and get a second opinion...well good thing he did the other shop lied about over a $1000 in repairs!! Thanks again for being honest and having very well trained employees in your shop😊

We could not come to a comprimise on a steering gear box purchase, but the service here is excellent. They get to the point, are not ripping you off and give you a fair price for their excellent service.

Been going here since they opened and will continue. Brent and Joe treat you great and will never try and sell you something you don’t need. Great service and trusted!!

Good people and good service. Had a vibration issue that they eventually figured out and solved. Would generally recommend the .

Very professional and accommodating. Brent happens to be awesome and represented the company well. He listened and give valuable advice.

Richmond Street Automotive is always very helpful and honest. They dont try to trick you into getting work done that you dont need like other shops.

Always great service with reasonable prices. I trust the team at Richmond Street Automotive with any and all auto service needs.

I only trust Richmond for all of my pricey and affordable needs. Sometimes as a female it gets hard to understand what is wrong with my vehicle and to trust a mechanic who always wants to get over. Here at Richmond I come in asking what to fix and they help me with affordable ideas to keep me going if Im in a rut. Very polite professional and personal staff. I have since moved and I drive an hour to be worked on with Richmond. My truck LOVES Richmond!!!!!!!!! Need a fix call them asap.

Found this place by looking for reputable mechanics via these very reviews. These guys were rated the best in the valley, and I loved what people had to say. I am happy to report that they lived up to their promise! Joe was super responsive to anything and everything I asked of him, and the price was super reasonable. I never felt like I was being taken advantage of or upsold. These guys told me about all the issues and never pressured me into doing anything. Convenient location, I was in and out both during drop off and pickup of the vehicle. Keep up the great work everyone!

Was very helpful on all my automotive needs .thank you so much

Always great service.

Excellent service. Brent actually saved me from buying another car. Most important if you have an electrical problem they will be able to figure it out! I cannot stress that enough. I don’t know remember the name of the mechanic who solved it but I can’t thank him enough. They even held the car a second day to make sure it was in good running condition where most garages just replace a part and send you on your way.You can also trust them not to charge you for things you don’t need. From 3 other shops one said I needed an alternator, the other said I had no electrical issues but needed a muffler, and the 3rd said I had an oil leak they couldn’t find so just add Lucas Heavy Duty Oil Stabilizer to keep it running. (Good thing I didn’t because that just messes up the engine). Nobody would believe me that my engine would just stall at random but Brent at Richmond Street Auto took the time to get to the heart of the issue.If you want real service at an affordable value with mechanics that don’t take you for a ride than take this review to heart and go to Richmond Street Auto.

Very detailed with the distancing and disinfecting of keys, pens and facility. Great job guys!

Found this place after going two other places to get my oil changed and I am so glad the other two places couldnt see me. I was blown away by the high quality, professional service I received here. There was no wait when I arrived and they pulled my car to the back right away. They did the oil change quickly and before they were done they came to let me know the results of the inspection, they let me know what needed to be replaced and did not pressure me to make any replacements right then. They did offer to give me quotes on the tires that I needed to get replaced but again I did not feel pressured to purchase them after giving me the quote. I will definitely make this the place I regularly go to get my car serviced.

They got our car in the same day and kept me informed on what was wrong. Had it done that day. Everyone there is friendly and Joe at the desk is ready to explane what has to be done.

Finally found the mechanic man I would always trust .Thank you Brent for the all great job you have done to my car!Great service with very reasonable labor is hard to find and the most important is the honesty the thing is very hard to find it in this business... Now I dont have to care about my car in the future for any brake down or any issue because I have the man I can trust and count on!

Amazing service, timely, and more than fair pricing. As a marketing major, I know the value of reviews and this is the first review Ive written. Hands down the best automotive repair shop.

Up front detailed estimates great staff. Always get reliable repairs done right the first time.

Richmond Street Automotive is a great addition to the area. I was very pleased after bringing my car there. The staff was great and the prices were very reasonable. Im glad to have found a reliable place for my automotive needs.

Took card of me in a way that I havent seen in awhile. Straight up and honest while keeping me informed of my vehicle and potential costs. Way to go guys.

Honest, knowledgeable and fair. I’ve recommended friends bring their cars here to be serviced! This is THE place to go if your car needs service - hands down.

Richmond Automotive is a great company to do business with. Brent is very attentive to my needs and his service and expertise is #1. I highly recommend doing business with them. You wont regret it!

Reputable and very knowledgeable

If you want to save money and get one of the best customer service experiences then stop looking and call these guys! They are very fast, convenient and master of their art!

Honest, fair pricing, great service, and fast work. I think I found my new spot.

My daughters car needed an oil change and when I called my shop to get it in it was going to be a two day wait. Well as I said this was my daughters car so it was already over about 700 miles over from the recommended oil change. Looking on Google I found Richmond Street Automotive, which had 5stars. I called and asked when I could possible get an oil change he asked when I could get it there, I said about a half hour. When I got there I was very impressed by the cleanliness of the waiting area. Well about a half hour later the car was finished. This far exceeded my expectations even though it was only an oil change. Since I took in my 2016 Prius and once again he accommodated my busy schedule. Brent you have earned my business on all my vehicles. Thank you for the great service.

Really nice and told me what I needed with the free 10 minute inspection

Took my daughters car in for tires and breaks was informed that she only needed back breaks, In and out in not alot of time

They helped me with my car and got it done right away didnt need to make an appointment at all. Just left my car there and spare keys and they worked on it. Very nice. The worker there is nice too.

It was really expensive for brake bleed and freeing up caliper slide pins I paid $231 for that and there was one place that said it was $80 for a brake bleed and $25 for freeing up the slide pins so Im kinda upset with how much the bill came to

Reasonable pricing and great service!

Brett and the guys at Richmond street auto are honest and a great value! They do a great job on cars and a great job supporting the community. Its a pleasure to have them in Appleton and as supporter of the Five Senseis.

The loaner car is greatly appreciated.

Fast, complete service. Will definitely use again

Professional and honest. You can tell they care about the customer. I appreciate their consistency and friendly staff

Met the owner one night while out for dinner and learned he had remodeled and reopened the dump that was Chucks on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay.The next day I took my wifes car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didnt try to sell me new brakes on all four wheels, which they really could have and I wouldnt have known the difference. And the price was decent.I will definitely be going back.

I really enjoy and appreciate the friendly, knowledgeable,and honest service from Brent and the guys at Richmond Street...I highly recommend them for great quality repairs...Rob Ransom

They deserve more than 5 stars!! I discovered their shop on my many walks walking past their shop. Prior to my going there, I was taking my car to the dealership that I brought my car from for my oil changes. With the dealerships, they want to change all your fluids at every oil change practically. The last time I was at the dealership, they told me I needed my S belt replaced, a gasket diagnosis becuz my car was leaking fluid around there. So I thought Id get a 2nd opinion and call Richmond Street Automotive. For the small amount of money I paid for them to check my car, they found nothing wrong but the moisture under my gasket was normal seapage from my car having over 100,000 miles on it but theyd keep an eye on it and it was nothing major. Ive been taking my car there ever since to get my oil changed. They take care of stuff that needs to be, not what they think it should be and have save me tons of money if Id have let the dealership fix what didnt need to be fixed.

Brett is a great a guy and Richmond street auto is a great place to take your car. They do a great job taking car of cars and a great job supporting the community.

Absolutely recommend this place super friendly and reasonable pricing. Also very quick and professional at what they do.

Superb communication.

Excellent customer service backed with fair prices and availability. This is my go to shop from here on out! Thanks to them for opening up in the Appleton area!

Outstanding service. Fast. Reliable. Fair pricing and excellent customer service.

I took my car in to get a computer diagnostic and an estimate for some engine problem codes. I was told it would cost me 30 to 80 dollars for that. The low end estimate if they found something sooner and the higher end if it was more complicated. Yeah right, it is going to cost 80 bucks anyways. When I got the bill, it was $88, of which four dollars were for shop towels. When we discussed the work to be done, they were not sure that after I put almost $2000 into repairs there, that would not even guaranty that the problem would be fixed. They complained that there were multiple codes coming up and that it was more difficult to fix. Well, wah, wah, wah. They are the people that are supposed to diagnosis and repair cars. All I know for sure was they did not wipe the the grease off my car that they left with the shop towels that I had just bought.The actual problem was diagnosed quickly when I took the car to another shop. It was an $87 ignition coil pack of which I replaced myself. Problem solved.You may want to go somewhere other than Richmond Street Automotive..

Very helpful & knowledgeable, services rendered at an honest price in a timely manner. I highly recommend.

Thank you Richmond St Automotive for being community centered and supporting youth sports. Keep being awesome!

Very nice and good service. No complaints so far but we need a larger sample size to give a more accurate review.

Brent and the guys at Richmond Street Auto are amazing! Thank you for your support.

Very professional, and Good prices

Best place in Appleton yo get your car fixed and a great supporter of the community!

Extremely pleased with the quality of service provided. This is my new go-to auto mechanic in the Appleton area!

Brents a great guy and a great mechanic. tThank you for supporting the community!

A great company that supports their local community. Thanks for supporting Judo at Five Senseis in the Fox Valley!!!

Great service. Friendly people. Good prices

Great company to do business with. Friendly n knowledgeable staff.

Great Service and most importantly Competent Professional!

Frendly, fair, and honest! Best shop Ive found in a long time!

Good Service

Great company! Thank you for supporting the five senseis and the community

Great Mechanics! Thank you for supporting the community!

Great honest service here not like the chains.

What great place and what a great member of the community!

Brent is the best mechanic I know!

Good place

Brent and the staff at richmond street auto are honest, and very fairly priced! I wouldnt take my Highlander anywhere else!

Great service, knowledgeable staff, fair pricing.

Best place to take your Truck period!

Very kind folks who got what I wanted done. A little pushie on up selling me what else they could repair.

Great service, supporter of the five senseis and the community! Brent will fix anything!!