I had such a wonderful experience here, working with Cody. He was very patient with me on how picky I was on finding a new vehicle! He made sure to listen to everything I wanted, and made it comfortable. I never felt like he was pressuring me to buy something I didn’t want, he made sure we kept looking until I was 110% sure. By far my best experience buying a vehicle and I will definitely be recommending him to friends and family! Couldn’t be happier with my purchase! :)

Had the pleasure of working with Kara H. Would give her 6 stars if possible. This is the third time I have purchased a vehicle through her and Bergstrom. I couldn’t be more satisfied. She made the entire process extremely easy as always and met every single expectation we had. I will continue to buy through her and Bergstrom Chevrolet Appleton. 😁👍

Crooks!! May 2021. Test drove a Chevy Colorado. ($38,000) Decided we needed time to think about it. Came back week later and it was gone. Called and asked about it. Was told it was an internal transfer to Madison. So we called Madison location. They told us it probably sold but we have another (literally the same vehicle) priced at $42,000! (Keep in mind this is the exact same vehicle that was priced at $38,000 at Appleton location) We were furious! They didnt even call us asking if we were interested in purchasing the vehicle before they sent it to Madison! Now Mid-october and the price dropped below 38,000! And now as of 10-31-21 they jacked the price up to $39,312! Crooked rotten business!!!!!!!

Cody and Patrick went above and beyond to find me the right car! I couldn’t be more happy or excited. From the moment we met Cody he listened to our needs and made us feel comfortable. I have never experienced such amazing customer service from both Cody and Patrick. I have already recommended them to all my family and friends. When it’s time for a new vehicle for my husband there is no doubt we will see Cody. Thank you all again for everything.

Something has changed since my last oil change. Location process has changed. The staff isnt as friendly and seemed not to care. My truck didnt get a wash and you are charging $20 more. Just frustrating, most likely I will not be back to this Chevy dealership for any service.I upgraded you with another Star for at least trying to call me and leave a message... However I dont get what I should do when you say Shoot us a message ....obviously I did originally.

This was my second car purchase from a Bergstrom dealer. They’ve both been very positive and easy transactions and that says a lot coming from me because I’ve always HATED the car buying process. Our Sales Rep Nate who handled this recent transaction was phenomenal. He made the process quick and easy and got me a great deal. If you’re looking for a positive and fair transaction go see Nate.

Excellent staff. Great place to buy a vehicle.

I recently bought a used vehicle in June of this year. Upon picking up my vehicle from the dealer, I expressed concern about the tire tread depth to the dealer, to which he dismissed quickly. During the first rain event of owning the new to me vehicle, I hydroplaned down the highway. At the first oil change on the vehicle, I am told I need new tires before winter (which could be days away given we are in October). After asking how I can need new tires on a vehicle I have driven around 4,000 miles since owning, I had a lovely chat with the manager of used car sales saying he will do absolutely nothing for me regarding the tire issue because of company policy, but here is a quote from us for new tires. I dont see how it can be company policy to put a nearly $40,000 vehicle on the lot with tires that can only be driven in dry summer conditions. First time buying from Bergstrom will be my last. Bergstrom will also no longer service my vehicles.

I greatly enjoyed Chase’s friendly greeting and conversation. He was extremely helpful both times this month we received service on our vehicle. He also brought the mechanic in to give a detailed explanation of what service was being performed. It was quick and well done. Thanks, Bergstrom!

As always the service was good for the service technician and team. Where I struggle is the check in process. It was slow, clunky, I had to remind them of my comments, and most importantly, they didn’t review the options up front to make it most affordable for me. As a Chief Marketing Officer for a $18B company I understand the importance in the service revenue, however, I think it’s important to say while I see you signed up for A, if you do B or C it provides this which is inclusive or this which may address needs and be more affordable. That’s how you build loyalty.

Spent over $1000 for then to not fix the one problem I brought my car in for. Im not even convinced there was anything wrong with the parts they replaced. But hey, on the plus side, they tried to get me to sign up for OnStar every time I came back to tell them they still hadnt fixed my car. Great job.

Grant was so kind, informative, and welcoming! Definitely appreciated him calling to keep me in the loop on what’s going on with my car.My shuttle drivers, Bruce and Tom, were absolutely amazing. We were able to strike up conversations and I felt 100% safe and comfortable being in their hands. Bruce and I had a great little conversation about our names that was fun! Overall, I was very satisfied with the care that was put not only into my car, but into myself as well!

Scott listened to what I wanted and found me the perfect vehicle and in my price range. He wasnt pushy like others. It was a fun car shopping day!! I will definitely go to him again and tell all my family and friends.

We highly recommend Kara Homan! She is incredibly knowledgeable, kind and made purchasing our vehicle super easy. We would definitely purchase again from her!!

Kara, was EXCEPTIONAL!! Very kind, clearly explained all the features of my vehicle!! Was very much a pleasure working with her!!

Nate Earl was the easiest and most friendly sales rep we have ever worked with. Was very easy to talk and understanding. Outstanding customer service!

Always feel welcome. I trust the service to take care of what needs fixing

Outstanding work on my Corvette!!! 2002 model looks and runs like a new car. I gave it a kittle gas and it grips so well on an off ramp I couldnt get the back end to slide at 110+ mph. (I drive a race car so I drive at high speeds). And I made sure there were no other cars in peril. 6 stars!!!!!

David James was a pleasure to work with from start to finish, was knowledgeable and quick to respond to any questions I asked. This ensured a smooth transition from one vehicle to another and I couldnt be more appreciative of his approach to customer service. This is why I keep coming back to Bergstrom Auto for all my vehicle needs.

I took my car to the express lube for an oil change and tire rotation. Chase Hanson was working the desk. It was a very busy Friday morning and Chase handled everyone with a smile. I had to wait for a shuttle because it was so busy. He helped me with the internet and made sure that I was well taken care of. When I went to pick up my car later that day, he was still there smiling and very polite. Both of my shuttle drivers were great as well. I have yet to have a bad experience with any of the employees at any of the Bergstrom locations.

Allen was very helpful. He worked me in even though I didnt have an appointment.

Everyone is polite. The store is always neat and clean and the service is excellent

Nice employees & good service in obtaining an estimate for auto body repair

Waited a long time to get an oil change. also so employees standing around when there were many cars waiting for oil changes. so an employee taking pictures of my back window well i wax watching them do my oil change. unsure why this was and was very not ok with this as i’m a nurse and not ok with this. very unhappy with my service at this dealer. will not be going back EVER.

My car was in an accident. The work took almost 2 months. Their reputation was reinforced by the insurance comoany selecting them to do the work.

Purchased this vehicle as the first birthday present to myself and let me just say this, I was not disappointed.From the order of the truck to the delivery and everything in between it was a perfect experience, I couldnt be happier.

Worked with Kara H. and she was amazing!! Found the exact vehicle I was looking for and even got financing at a better rate than I ever expected. Very friendly and knowledgeable. Great to work with and I will definitely be buying my next vehicle from Kara! Overall, a great experience.

Working with Dalton was great! He was very patient and let me try several different vehicles before making a choice. He made sure I had everything I wanted in my car! Overall it was a very quick and easy process!

Great service. Efficient in providing estimate for repair or auto damage.

Very friendly and helpful. Was just a bit surprised no car wash or tokens to at least get exterior washed. But then it may be related to renovation.

I purchased my dream car from their lot. Ethan was very helpful and kind when helping me select my new personal vehicle. Although, the valley is full of dealerships, Bergstrom earned my trust and respect. Ill be sure to purchase another vehicle from them in the near future.

Ethan has been an awesome salesman. Hes answer all my questions and has help me out with any questions I had after the sale. I would recommend him to anyone! Thank you!

The oil change and tire rotate was quick and the service department was friendly

Had the best experience with all Shawns help!

I was treated with courtesy and professionalism right from the get-go, and the repair to the vehicle was spot-on with a replacement battery. I now consider the vehicle reliable but as this is a new battery, time and cold weather will tell if it lasts under the warranty. Bergstrom shop rate is a bit more pricey than most places, but their expertise and timely manner in which they get the job done is worth something especially if the vehicle does not have to be brought back for the same problem.

It was a pleasant experience. My wife test drove the vehicle and liked it. I was able finalize the purchase texting back and forth with the salesman. Very convenient.

Our experience at Bergstrom was awesome! We had an older car that wasnt working quite right and brought it in to see what we could do with it. The staff at Bergstrom was so helpful with everything, we decided to buy new and they made everything so easy!!

I had an appointment today at 7 am. I was waiting for 1 hr 30 mins. It was supposed to be an hour appointment. I walked out to get an ETA because I was in view of my car and no one was even looking at for over 35 minutes. The gentleman that took my car stated he was about to come get me. I do not believe this was the case, I could see him just standing there talking with others. Then he said it will be an hour or so to get the car fixed. He started talking about windshield wipers and other items. THEY HADN’T EVEN STARTED TO FIX THE CAR!! But they wanted to up-sell me on things I know are in perfect condition. The driver had to take me home so I could get to work on time. Drove in the middle of the road, almost drove through a red light until I told him and he stopped in the middle of the intersection. While he was checking his cell phone. Then as I sat down at work, they said my car is done. (15 minutes tops from me leaving the dealership). I never look forward to bringing my car in and these are perfect examples of why. When I went to pick my car up and pay, there were not going to give me a receipt.

First of all i just want to say a huge thank you to Sarah Knicely for making my dream of owning an Escalade come true. I would highly recommend you get in touch with her if you are ever looking for a new vehicle, she is very friendly and very knowledgable with many many years of experience to back it up. Again big thank you to her and all the friendly staff at Bergstrom Chevrolet Appleton.

Nick Gilson and his team are absolutely the best!! They always take care of us when we need a vehicle. When I came to trade in our vehicle for a newer, bigger one, Nick had all the paperwork ready so I could be in and out. Him and his team even helped putting in our twins carseats! They are by far the best dealership! Would recommend them to anyone! Thanks Nick and your team for the best service around Northeastern Wisconsin!

I had my oil change and the manager Matt Vandecastle recommend I buy a new cabin filter (the filter was changed in September 2020). My cars are always in a garage. The filter had some leaves in it and recommend a new one (anyone can change these). I said no, now it 90 degrees out my air conditioner is leaking in my car because Im sure they clogged my A/C drain. Very disappointed customer.

No one to acknowledge you, even though there were at least two service advisors and a technician who was talking to someone. I ended up leaving after almost 10 minutes of waiting and being ignored.

Very professional and courteous customer service, very high pricing though.

I can not thank enough what they did to get me in a new car. Sara was amazing answered alled my questions was available when needed. She was very put together and professional.. I will be back and will work with Sara anytime.

***UPDATE***Their management reached out to me propmpt and assured me they would follow up with the staff, pricing transparency of the promotion and made good on the visit in a financial sense. I feel they are well worth working with in the future.Oil change with the summer schedule. I arrived at 3:40/45 for a 4pm appointment and they did not complete until 5:20pm, then had to turn around and come back as something was stuck in the cabin filter fan making a loud noise they would have heard because the AC was on when I entered the vehicle, I then finally left close to 5:45pm. Two hours for a simple service in the shop. Also the price quoted on the phone was wrong and the service staff just wanted to argue, they did finally offer to adjust it to the price quoted ( 6 qt vs 8 qt), phone staff should be able to quote better since they read off the vehicle and know a full size truck wont meet the price point given. The staff just insisted that i heard it wrong. I have had all my service done at this location since it was bought, including body work, but the last three times has ALWAYS been an issue! I am about to find a new dealer if something doesnt change with the staff attitude or quoting issues.

Nate our saleman was wonderful to work with. He listened to what we wanted, found it for us, secured financing and had paperwork completed in a super timely fashion. When we arrived to sign papers and look at the truck there was a scratch which he immediately tried to have the detailing shop get it out. They did what they could and he gave us several options on how to proceed. Proving that he cares about customer satisfaction and not just selling a vehicle then forgetting about the customer. We will.be back to purchase more vehicles in the future.

I came in for the old recall on the rotation of the ignition switch. You additionally performed a safety check that took about and hour. When I received the car there was 35# of pressure in each tire. The correct pressure is 29 in front and 28 in the rear. I had to reduce the tire pressure and clean the carpet as someone had dirty shoes.

Purchased a 2018 Chevy Silverado from Shaun. Great salesperson took care of us and it was fast and honest. Great selection! Well worth the drive from Madison. VERY happy!

Everyone was very helpful and I feel I got a fair deal only reason for 4 stars is I wish they wouldn’t push about applying through a loan from one of their dealers VS I applied through my own bank and when they detailed the car I feel like they could’ve done better also but Sarah was amazing I greatly recommend her no negative comments on her part just the detail team was a great experience

Really good experience. Services performed were prompt; inspections and checks were done quickly and (hopefully) thoroughly. I have an issue with the price I paid. Yes, I agreed to the services that were done. The total for all services done was VERY EXPENSIVE. How much do you charge for labor per hour?

Kara helped me in the process of finding my Subaru; and I thought she was very kind, professional, understanding, and intelligent! Recommend working with her. (:

I was greeted by a very friendly service handler, Chris Duncan. He reviewed the work that was to be done and explained what potential issues may be associated with my high mileage vehicle. He called after they assessed the entire vehicle and we chose the best options of repair. It made the experience stress free. It went so well, we now take all of our vehicles to Chris.

Needed and received help reconnecting my phone to my car. I appreciated that.

Lots of help during a difficult time! Thanks for everything!

I have taken our vehicles to Bergstroms for service for over 30 years. Always very good service.

I had a right side mirror replaced and it went faster than I expected.

Bergstrom Chevrolet Appleton is where I will go for all my automotive needs! Great staff

Everytime I walk in here they are more then willing to help me with everything I need and have been clear and committed to giving me the best service for my Chevy and I wont take my car anywhere else. Kyle G has been so helpful with every step of my service from start to finish. 10/10 recommended

I worked with Shawn and Nick. They were friendly and quite helpful. Explained everything to me very well. I will definitely be back when I’m ready to buy another vehicle!

Great service, the service writer was great at communicating and helping me. Felt very comfortable and pleased with the level of service.

Total class dealership! Respectful and considerate

Needed batteries for our car fobs. They replaced them with no charge. They are always courteous and efficient. Glad we bought our car from them. Thanks again.

The entire experience was professional, friendly, smooth, and informative.

Sam was professional, polite, helpful, and efficient. He clearly understands the importance and value of legendary service.

Not the best last time there tires were set at 38 & 39, I asked for 36 lbs. This asked again and got 35,36 38, 39 lbs. Last time got home and for 2 days cleaned up oil on garage floor from oil change dripping off frame. I told the service person about it and no reaction and sure it happened again, oil on the floor to clean up for 2 days. Never had that problem when I went to the garage at the showroom building. Not happy with the place at all and the service and staff.

We just purchased a 2017 SUV for our daughter and were very happy to deal with Nate at Bergstrom Chevrolet. This was our first time shopping at this dealership and the experience was absolutely fantastic. Nate went out of his way to answer all of our questions and explained the entire process thoroughly. A very enthusiastic 5 Star review.

I want to say foremost that I absolutely hate the process of buying a new car. Nate made this whole process painless for me. Id have no issues recommending him to anyone on the market for a new car

I bought a 2015 kia from appleton the first time I washed it I noticed that a piece of window trim is missing brought it back there and they took it in back looked at it and brought it back out.said it was ordered and they will call to bring it back ? This was in March? Still no call back from them... I also believe this says a lot about your vehicle inspection that they say they did.

We had a great experience with bergstrom. Sara was able to find the car we were looking for within our price range along with a few extra perks! She was always easy to get ahold of if we had any questions, which was very reassuring, and made the process go smoothly.

Couldnt have asked for a better experience. Everyone was accommodating, kind and extremely knowledgeable! Ive already told others how great this team is to work with and know who to go to in the future.

We always enjoy going to Bergstrom Chevrolet on College Ave, in Appleton, they always perform a top notch job on my Cadillac, Oil change and check all the fluids and Im good to go, They also welcome our furry family members and they keep a box of doggy treats in the bottom drawer of their desk, Abby-girl loves Bergstroms, ;-)

My husband and I stopped to look for a new suv. Was told by the salesman that what I wanted was not what I wanted. And when I was explaining why I was looking at a larger suv, he told me to get rid of my kids. So I went and bought what I wanted from another dealership and couldnt be happier.

I was in the area from out of town, and had an engine failure. I had a friend I knew in Wisconsin and he recommended I take my car to Bergstrom, even though it was about 50 miles further away from the closest Chevy dealership. I am glad I listened to him! I was able to get my car there and worked with an excellent SA to get back on the road very quickly. I really appreciate the service I experienced at Bergstrom.

Bill Tusler always makes sure we are absolutely satisfied and always goes over all options available to us. In fact he already has us enticed and thinking of our next truck purchase which may now be sooner than later.

Very friendly driver that picked up and delivered my vehicle. Service was done in a timely manner. Thanks to Shawn Baeten for making all the arrangements for my appointment. Very professional service all around!

Christina was amazing to work with, Ill be looking to work with her on future service needs.

Was looking for a car for a son, away at college. had purchased several vehicles from this dealership before. I called to speak to the salesman we had used in the past, but since he was not there anymore, they connected us to Nate . Nate was very helpful and went out of his way to help us with every vehicle that we had been looking at. He did the legwork for us and got the info on the ones we had been interested in. We finally were able to locate a 2012 Chevy Cruze that we really liked and was perfect for our sons needs. We were in and out in less than an hour. Thanks Nate and when we ever need another vehicle we will be coming back here.Tom & Traci

After speaking with them over the phone once, they never bothered to get back to me like promised. I was eager to move the process along so I could purchase the vehicle I wanted but after two days of me trying and failing to get ahold of the sales rep the vehicle had already sold.

David James did a great job of selling me a Colorado. I looked around the state and actually went to a couple of dealers and was not treated as well as I was at Bergstrom. Pricing of my trade and the cost of the Colorado was what I expected without the haggle of negotiations. Your finance manager did a wonderful job in getting me a loan percentage better than the other dealers I visited. Great job everyone.

I had quick and reliable service on my truck. They diagnosed the problem shortly after I took it in for service, and fixed the problem in a timely manner.

I had a n appointment and was in and out in 1/2 hr. Very organized group of technitions.

Theyre amazing. Especially Kara, she helped me find the perfect car for my family!

Whole process was quick and easy, the shuttle service was extremely helpful as well.

What a waste of my time. Got a letter from GM in the mail for extended coverage of an engine component. Called and explained all the symptoms matched and they let me know it was a simple fix and they would replace the part at no cost (states in the letter as well). Weeks later now I have the time so I schedule the repair and take the vehicle in. Now they said I would still have to pay diagnostic fee, and they didnt even have the part in stock. I understand not throwing parts at a car, but its covered by GM, its not coming out of Bergstroms pocket. And to schedule me without parts is just a complete lack of respect for peoples time. Wasted my whole familys time driving two cars there.

Service requested (other than) transmission oil change) based on past servicing records, not addressed.

People were very polite and help to pick a suv (Equinox) with the price I needed to make this deal

Great customer service and fixed all needed repairs. Also came and picked me up

Our salesman was very knowledgeable...answered all our questions...Nate was on time for our appointment...the paper work was handled quickly ...we felt no pressure....it was a great experience and we would definitely come back to Bergstrom Chevrolet when it is time to purchase another vehicle!

Nice place to check out if youre looking for a car

My experiences are always great! Cory and the service dept takes good care of me. I appreciate the text updates as I was in work appts while my truck was being serviced. Nice to be kept updated on what was going on. Thanks!

Everyone was nice and helpful. They all made me feel very good about shopping there again in the future

Nate was amazing just like the last time. I will continue to do business with him in the future. Always takes care of me.

Very disappointed with the service Ive received the last couple times Ive been to this dealership. Last week I went in for a oil change and they said they changed the oil, the filter, topped off all the fluids and did their routine inspection. When I got into my car I checked my oil reader and noticed they didnt reset it, so I did that right away. Then Sunday on my way home from Christmas I ran out of windshield fluid during our first snow storm and had to pull over to refill so I could see. Oil changes are $55 plus, I expect to have everything done on the printout they give to you when you pay. When I called to speak with someone from the service department they just said they didnt know why the fluids werent stopped off or why my oil reader wasnt reset. Didnt offer me anything or for me to come in.

Took about 20min total. Chris checked me in and out, was extremely friendly, and injoyed the conversation.

Thanks to Jamie Phillbrook in the sales department, buying a new 2021 Chevrolet Silverado was quick and right to the point. No hassle what so ever. Jamie went above and beyond to get the information we need which made trusting her very easy. I highly recommend Jamie to anyone who wants a professional and polite salesperson! Thanks again Jamie.

Repair completed two days early. Excellent quality, truck looks beautiful!

I worked with Pablo intending to purchase a vehicle from him. He was very personable and professional. He wasn’t too pushy, only helpful and made it very convenient for myself. At the end of the day I ended up purchasing from another dealer and he expressed joy for me and made this entire experience remind me that we are all human and it’s not all about the money. Thank you Pablo for being a great asset to the community!

My visit was a great experience, I had a great talk with Kevin Timper the manager about the quality of Chevy trucks and because of him I will be buying a new truck soon from Bergstrom Chevy in Appleton. I have been in other Chevy service lanes and nothing compared to the excellent service provided at Bergstrom. Back to Kevin Timper, Mr Bergstrom should make statue of him and put it out front of the service entrance door. That guy is rock solid and should be recognized by everyone in the company.

We were fortunate enough to have gotten Nate! The best salesman I’ve ever had the pleasure to discuss vehicles with! Nate is definitely FOR YOU THE BUYER! He went out of his way to find a better interest rate and was successful! He insists on calling him no matter what day/time if there are issues or concerns with the vehicle of purchase. A well rounded guy! Also so blessed to purchase the 2018 1500 SILVERADO LTZ :) what a beauty!!! Thanks Nate for your ability to stay after hours to help us with our most enjoyable purchase!

Christina went above and beyond to assist me. I needed my tire either repaired or replaced and she worked quickly to get me back on the road. I work a customer service job and I was blown away by her. She made sure I understood what we were going to do and made sure it was taken care of as quickly as it could be. This is exactly why I always go through Bergstrom for everything.