Deborah is awesome! I wrote a check and I messed it up writing it wrong. It was a big check. Not used to writing them. But she was awesome in communication and in the end I just pulled cash and paid it. The customer service she provided was above and beyond!

Got here at 1130 am and have had multiple people called after me. I go to ask and they say I am next ..... just like they said 20 minutes prior. I guess being next means something different and that others for the same service you need can jump ahead. I thought this was better than actually going to the DMV, but I feel as if they aspire to be like the DMV. Very Disappointed.....

The place serves its purpose... Id say it bats going to the DMV.Down side you haft to have cash on hand and must have some kind of related paper work for the vehicle your working because they wont look anything up for you no matter of history the vehicle has with triple AAA.Where on the other hand, my other office has no problems doing stuff like that.

I drove from Barstow to come to AAA in Apple Valley they were ready they were on top of things they were the bomb I love the experience I will definitely come here again.

The line was a little long but everyone was very nice and I even got good advice

Shelly is incredibly professional and explains everything about the insurance policy. She has the ability to listen and empathize in order to discern and understand your needs. She easily explains coverage options. Her knowledge of the products and industry changes are up-to-date. She actually cares and you know you are in good hands. A++

Got right in got tags easy peazy

They were great. Didnt wait long and they explain everything to make you feel at ease.

I got the information I needed person was very kind and helpful. I also went in and picked up my tags for this year and I was in and out at no time. Im very pleased with my AAA thank you.

Has been great place.But I had to use there roadside services. Took almost 78 minutes to get through on phone. Said someone will come help me. No one ever showed up. When I called them about it. Company they sent lied. Said they showed up an nobody there. Im in a wheelchair we sat next to car the whole time. They lied

Incredibly slow! Almost 2 hours just to register a vehicle

Genesis was super helpful, got my cars reg renewed. Very convenient and 10X quicker than the normal DMV setting.

Always a pleasure to come to AAA for my DMV services or Indy needs.

I called AAA for roadside assistance around 11:08 AM today. The customer service representative was extremely friendly, professional, and responsive. She told me that the contractor would arrive around 12:10 PM today. But the contractor whom came to help me unlock my car arrived in the parking lot around 11:31 AM. He only took a minute to unlock my car. He is also very professional, friendly, efficient, and responsive! I always really like AAAs service, because the staffs are very well trained. I never have problems communicating with them even when my English has some accents. The staffs at AAA dont bring their attitudes from private lives to the work environment. The staffs treat all customers with different cultural and racial backgrounds equally. Besides the professional, friendly, efficient, and responsive customer services which Starbucks, Taco Bell, Target, McDonald, Amazon, and some of the Walmart stores have, AAAs customer services are excellent! I advise other brands and companies to learn from AAA, Starbucks, Taco Bell, and etc. and train their staff to be friendly, efficient, professional, and responsive when facing customers.

Always easy. Lovely people with great personalities.

Good luck calling as Well... frustrating.

We book a trip to Maui for my Daughters graduation. was supposed to go in June, but obviously that didnt work out. our Travel Agent Gena Garcia had us covered though. Gena kept us informed of any changes and made all necessary rescheduling for air, hotel, car and events. our only concerns were that of the travel restrictions, (which Gena helped us navigate flawlessly) we never had a concern about the actual trip. we got back this last weekend and Gena just called to follow up and make sure that all went as planned. Gena also called the night prior to our travel to answer any last minute questions.Gena truly provided five star service. if you need to make any travel arrangements I would direct you over to Gena Garcia at AAA Apple Valley.Happy New Year to all.

Customer service person was rude and acted like they wanted to be anywhere but there. Felt like I was at the DMV, not what I would expect at AAA.

Great experience going here and fast.

I recieved a letter in the mail for a special promo rate so I called to take advantage of the offer. The only reason I called is because I tried to activate it online but it wasnt working. When I called no one seemed to know what I was talking about. I was finally connected to a guy who was able to help me but he also tried to sell me more insurance policies. I will this customize service a C minus.

My only problem is that Im on crutches and had to stand outside for about 10 minutes. But the guy who helped me once I got in was very nice. (It wouldve been nice to offer a chair. But very happy they are restricting people inside)

Ive been a member of Auto Club for years for the vehicles and the house. They are an excellent company and when I had a flood emergency in my home they came right out.They also made all of the arrangements and plans for a trip to Europe as well as making sure our passport pictures were up to date. This is also a very convenient place to handle some of your DMV business and everyone is so nice.

Great experience was out very quickly resolved my problems

Usually not too bad of a wait. And the staff is always so kind and helpful!

Omg. We love AAA. We were helped by Martha 2 days in a row. We have never had better service anywhere. Totally love you guys, would recommend to everyone we know.

Friendly travel agent. Very helpful.

Great helpful personell.

They were super nice and so much quicker than the DMV there was no long line only two people ahead of me

Very good quick service just had to wait in the car for an hour then they text me to come in. Friendly staff.

Very nice crew, but couldnt help me with my problem.

GREAT PERSONAL VERY FRIENDLY HELPFUL FOLKS

Lousy service,rude office workers.heaven forbid they acknowldedge a simple hello or pick up a pen to help you,horrible attitude. Typical lazy rude office workers.

Very good customer a bit busy

SHELLY HAS THE BEST ATTITUDE EVEN WIRKING A LONG DAY 👌

Great service maybe a little over priced...

We didnt have to wait very long for the driver to arrive. He was personable, knowledgeable, and courteous.

Very Friendly, Fast service. But most of all very Caring. I would definitely recommend this AAA to anyone. Did they help by saving me money? Oh yeah. Thanks AAA Office.

The Owner Ray, put on my Credit Bruial account; closed account instead of paid in full which I did pay and finally got my Pink Slip. I wish he would do the right thing and correct it. Concerned Consumer....

A Lot Of Different Things To Do There, Especially Some DMV Stuff 😁. No Long Wait Times and They Are Very Friendly

Great price and sevice

Great service and courtesy staff thank you!

Transactions were done fast and efficient

Their wasnt no one in line the morning is the best time to go..

Waited for over an hour and a half to have my number text for my appointment... once inside it was quick and smooth

Representative was very friendly and polite. Technician was very friendly and professional. He replaced my battery in no time.

The lady at Check in was extermly rude and even got in my face first time this ever happened every body else was every helpfull

Even though I had to stand in line outside, the line went very fast. Extremely nice employees. Overall a great experience.

The AAA office Apple Valley, 2 employees one name Vanessa, she is fantastic employee, very kind, helpful, very knowledgeable in what I needed . And Roy was very helpful also

Professional and courteous service.

It was very good. Small line outside when arrived but moved fast

1000 times better then DMV. GOOD PEOPLE!

Always helpful, no waiting

Very good service

Very helpful and professional.

We have been a member for about 30 years. We were transferring car tags thru the DMV department during the COVID-19 pandemic. Everything went smooth. The line was short, no appointment needed, in and out with no waisted time.

I love AAA the people in this office are very respectable, very understanding, and have compassion for people.. they understood I couldnt stand in line outside they had me wait in my car and came out to my car to help me,, I totally appreciate them

It arrived faster then expected and the service was fast thank you

Great service made easy.

Ive got the BEST AAA Representative you could ask for Janee Griego. She is the nicest and most helpful, she got me the best deal possible for my auto and rental insurance, saving me a lot of money. Ive had AAA Roadside Service prior to getting insurance and would recommend that as a necessity to any driver. Then it just made good sense to follow through with AAA Insurance as well. The benefits are many, hotel and car rental discounts, airline discounts, trip planning(maps), approved auto repair, restaurant and entertainment discounts, dmv services, mobile battery service, just to name a few. So if youre ever in Apple Valley and youre thinking of checking out AAA ask for Janee Griego.

Awesome people

Good run place

Got there before 9 a.m. and got right in I was out at 14 after 9 AAA very nice clean took care of all their clients from what I can see thank you

How is it AAA customers have to wear mask to protect AAA employees but have of the AAA employees are not wearing mask, do you not want to protect your customers too

I go here because its the closest AAA office to me and the staff who does the DMV stuff is exceptional. I wish I could give them a seperate review, which would be five stars all the way. Unfortunately, thats not how Google does things.An insurance agent located here completely humiliated my family and I in front of the staff here when we were trying to get homeowner insurance. I will NEVER forget that experience. Subsequently, our homeowner insurance is with Nationwide at a very reasonable rate. Also... All those rewards that agent received for customer service are completely worthless in my opinion.Adding to that, I had AAA auto insurance for nine years. I received in the mail both a congratulations and a significant increase in rate. Almost double the year before. AAA claimed the reason is I drove more than last year and my perfect driving record has no influence.I subsequently called GEICO and they not only beat AAA increased rate but also my previous rate. I was able to add more coverage and still beat original AAA rates. Furthermore, GEICO agent told me that my increased driving would not increase my rate because I have a great driving record. So I switched to GEICO.The AAA agent called me three months after I switched wanting to know if I adjusted my driving habits in order for her to reduce my rate. She was shocked when she found out I switched. Then she claimed its not for the same coverage. She didnt have anything more to say when she found out the GEICO gave me MORE coverage than AAA did for less than half the price.I hope all this can be used by AAA staff as a learning moment.

Wonderful, showed up quick...very helpful...with virtual learning depending on the teacher being online live...you unlocked my doors, so i could access my laptop, and get to my classroom in time to login and teach my class...Thank you!!!

Jesus was awesome. Made the process super easy.

Didnt wait long to get in and they text you when its your turn

Fast and great people just dont like standing outside when its hot as hell

Praise YHWH ALWAYS!!!Shabbat Shalom!!!I was in need of a rental and Hertz said AAA gives a discount.Im moving from Long Beach Ca to Lucerne Valley Ca.I was asked what My visit to the AAA office was needing, Im a New member and my wife too. Great deal right now 2for 1 basic membership and after 3 months of no tow service, it can be up grated from 7 miles free to 100 and 200 free tow miles. Yahuah has shined His face upon me and has blessed me up and beyond.All staff members felt welcoming and friendly, very knowledgeable and professional about the entire visit. I say visit cause I Truly felt like a Guest and not a guess.Seek Yeshua HaMashach for Salvation from your sins.Amein and Amein.

The agent that took care of us. Was so polite and very sweet. So we want to thank him.

Great customer service, especially Ed.

Very professional and very safe in this crazy world we now exist in ! Also very friendly!

Premium business, dont know why it took me so long for such convenience.

Great experience nice people

Great place

Drove from the mountains on a Saturday, no appointment. Checked in. Literally 2 minutes later, they called my name. They registered the car I just bought. Quick, Simple, Professional. This was my first time using this location and this service from AAA. So impressed. Happy customer.

Kudos and a million thanks to Deborah, Miguel, and Roy at the Apple Valley office for kindly and intelligently doing what the Redlands office couldnt (wouldnt) do.

I love AAA! Customer service is awesome! I have been with them for 14 years!! Thank you AAA!!😁❤

What a joke. I needed my payment date switched two days forward and they demanded I refinance my contract. So now? I roll dirty.

The girl or lady at the door was rude not polite she should be fired

Copy center was very helpful.

Love aaa. Saves so much time. I went for notary service this time

With the pandemic you cannot speak with anyone from AAA at all. You were not able to go into the office for several months. They do not take appointments to help with crowd control but they encourage walk-in visits.... totally did not prepared for a changing environment or make changes that still served their paying customer with memberships.

Busy place 20% people allowed in side at a time took 2 hours to get my Registration for my car busy busy place.

I have been with AAA for over 30 years. They ARE the cavalry when youre in trouble. Ive traveled all over the country, and their service has never faltered. As far as the Apple Valley office is concerned, it is one of the best run, most accommodating offices Ive encountered.The service is fast and efficient, and thorough. They provide a wide range of services; and theyre convenient. Ill keep my membership. Its my safety net.

Service was great, just had to wait outside in the heat too long.

Great service !!!!! Always in and out. Be prepared to wait in line outside and wear a mask.

In and out,good service but you gotta stand in the sun they call you in.

There fantastic, very nice, and helpful, highly recommend becoming a member !!!

I love AAA I dont know how I managed to make it so long in my adult life without their services they are super awesome helpful that mean they really go the distance Im super impressed and Im super happy couldnt be happier finally found insurance and roadside assistance among all kinds of other deals and savings of all sorts types and kinds of almost anything you want to doAAA automobile club of southern California Apple Valley branch is the best and just the company as a whole is amazing couldnt ask for a better service or should I say services I will never go with any other company this is it for me for the rest of the time I need insurance and everything else!! 🙌🤸😁👍👍💯A++🤸🙌🌹🌼🌹🌼

Once upon a Time... In a land that was ravaged by a terrible pandemic, there was a AAA Auto agent who was more than happy to sign me up for automobile insurance. After expressing my concerns for my depleted income which had been affected by the pandemic the agent assured me that I was getting the best price available. After a few months of paying the high price I decided to shop around. When I found another insurance provider that had been in the business as long as AAA was willing to give me the same amount of insurance coverage but for half the price I realized I had to switch. So I called my friendly AAA representative to cancel my policy. Now suddenly she was able to get me a $10 break on my insurance cost. But as I told her $10 was nothing compared to the $35 I would be saving from someone else. Of course she was sad to see me go. a couple weeks later I get a notice in the mail telling me I owe AAA $79.04. I tried to reach out to my friendly AAA representative and never received a call back. then a couple more weeks go by and I get a phone call telling me that the $79.04 has just been sent to collections. When I ask why I was being billed $79.04, I was told it was for early cancellation. So my fault for not going over my policy with a fine-tooth comb. But as I told the gentleman if $79.04 was what they wanted for not being forthright about the best price of insurance they could give me until I was leaving then they could have it. And at a time when many other services are actually giving discounts during the financial impact of the pandemic AAA is actually looking to get more. All in all, bad form AAA.

I had a frustrating problem with the registration of my car and in minutes it was fixed. So happy and relieved.

Its bad but got to play it safe.

Everyone treats you very respectably there! The employees are very nice. Ed was an extreme help to both my husband and myself! I love being a AAA member!

Fast and very friendly

Always great service

Good service. Like 🔅 price for my insurance. Was able to renew registration on my car. Easy. Wait time was reasonable.

Very efficient and helpful in every way, and the socal distancing was gracefully done,

Shop around you can do a lot better than AAA Insurance. Ask the right questions when you do a policy with an insurance company make sure medical is Medical and not some reduced lying cheating supplemental. Also AAA is become very Chansey and tight. You dont get the tows that you used to get on your membership. If you use any other service youre going to be cheated out of your tows. Make sure you read your policy and ask all the right questions and double-check to make sure youre not being lied to. Theyve stopped offering Medical on their motorcycle insurance. Other insurance companies still do and have better rates. AAA is not the company that used to be and it seems like they only care about themselves and not their customers anymore

The staff was very helpful with the Handicap.