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Ace Hardware Antioch
1001 Illinois Rte 59, Antioch, IL 60002, United States
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Ace Hardware Antioch
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Gl
Review №1

So many option of thing to buy well layed out store, and the biggest paint dept. And the largest spray paint selection is ever seen !!

De
Review №2

Quick service had what I needed close to home.

Da
Review №3

I enjoy going to an old fashion hardware store. The people who work there are extremely helpful. They answered all my questions. The workers were all masked. The store is meet and clean. The checkout lanes have social distancing marks on the floor. You can order online and come to the store for curbside service. You can also order online and have things delivered. I stop in once a month to take advantage of the sales. They offer fast propane tank refilling. I only takes a few minutes.

Gi
Review №4

I love Ace!! They have been the only place I go for my gardening needs

Be
Review №5

Went in to have a key made. Tommie the key master was so friendly and nice. A hardware store that has everything nuts to vacuum cleaners. Store is well organized.

ou
Review №6

Came in 4 minutes before close and got my spare keys cut. Guy did a pretty good job. Also had the special coin cell battery I needed. Staff is kind a d helpfull. Checkout process was quick and easy. Thank you Ace hardwre. I will be back for more..

Au
Review №7

Great shop, associates were available, kind and they added labels on all the isle. Nice will continue to shop at Ace.

Pa
Review №8

Almost everything here is significantly more expensive than Menards or Walmart. Their rewards program is a joke. Sends me coupons and reward cards that have so many rules you need a lawyer to figure it out.

JR
Review №9

Had a very helpful man help me find what I need. Thank you made my day.

Da
Review №10

Theyre in the middle of switching over their seasonal stuff, so I had to find the lawnmower blades, not a huge deal though.

Ke
Review №11

Have not been there in years because it is not close to my home. Stopped to look at flowers. Smaller than other ACE Hardwares but friendly, helpful staff who went out of their way to help us.

Ri
Review №12

Nice to still be able to spend time in a small town hardware store. Customer service is awesome. Been shopping here for 35 years. Thanks for everything Ace!

Ri
Review №13

Great local hardware store. Prices are competitive with bigger box stores. I appreciate the friendliness of everyone in the store.

Ri
Review №14

Everything you need super friendly service

De
Review №15

Advertised a reclining folding chair I bought the ad in and was told out of stock no more being ordered. I threw the ad on the floor and walked out. No more of my business for sure.

Ma
Review №16

Went on a holiday (4th of July)for bug spray, charcoal and a water pressure gauge. They had what we needed and we were in and out in a flash.

Ge
Review №17

Ace always has a great selection of hard to find parts, and their prices are a little higher than the big box stores, but they have the part in stock.

Jo
Review №18

One star went in to purchase a weber gas grill and cover was told I couldnt have the floor model. Had to wait for delivery 4 to 5 days, had to wait for them to assemble one they lost a $900.00,sale. Will buy some where else!!! Will NEVER GO IN THE STORE AGAIN. Always have been one to buy locally because I owned a buisnes in Antioch. By the way it was a retail buisness . You make 1 customer unhappy 100 people hear it!!!

Am
Review №19

I wish I could give this store more then 5 stars.

Ja
Review №20

Very friendly and helpful employees.

Ro
Review №21

Staff was friendly and helpful. They just didnt have something that other Ace Hardware stores have.

Ch
Review №22

Guy at the service counter was kind of rude, straight up maze to get to the register/exit. Had to wait in line at service counter which is okay, but the isle was so narrow, and had so many random racks dish the middle of it that there really wasnt anywhere to wait. Everyone was in each others way trying to stay in line, socially distance, and trying to leave the counter. Overall visit was stressful and unimpressive. And Im usually a HUGE ace fan so pretty disappointed by this location.

Jo
Review №23

Got what I needed .Great friends staff.Muchbetter than big box stores.5stars.

Sa
Review №24

Very disappointed in the customer service I received from this Ace location. The manager I spoke to was short and a bit rude.

Ri
Review №25

It always amazes me that with all the big box stores around that they still cant carry what I need but Ace Hardware always seems to have it. How is that possible?

Da
Review №26

I walked the entire store and not one employee asked how I was or if I needed help finding anythingSad Mr Laskowski used to have some pretty good stores but I guess customer service is a thing of of the past if you want customer assistance I guess you gotta visit the local Menards or Home Depot now ......That’s what happens when the younger generation get ownership of the family business I guess

An
Review №27

The garden fertilizer that was advertised was well stocked and a super deal! They still had some healthy looking vegetable and herb plants considering its over a month into planting season. Helpful staff, super clean store.

Ri
Review №28

Arrived at Ace hardware at 4:55 p.m. soon as I pulld in I was told by an associate that they were closed up. Actually close at 5 pm. Not the kind of person I would hire at my business.

Jo
Review №29

Helpful staff, clean environment, and friendly customers.

pj
Review №30

Very helpful folks who found the right tool for the job.

Ma
Review №31

Love Ace! You just cant beat the customer service! The big box stores will never come close!

Mi
Review №32

Always seem to have what you need.

Ma
Review №33

Good selection of most things. A place for Weber grill stuff for sure. Prices tend to be higher than alternatives, but not enough to scare me off.

Su
Review №34

Staff members are very nice and helpful.

Da
Review №35

Ace is the place! Support your local ace hardware.

D
Review №36

Very nice people working here!

Do
Review №37

Ordered online and had curbside pickup. Quick and fast.

Ch
Review №38

I needed some 2 cycle oil for the weed eater and some cord for it. Also I picked up some decorative lights for my girl.

No
Review №39

Online order ready the same day for pickup. Easy curbside pickup as well.

Ky
Review №40

Had what we were looking for, however the price was almost 50% more than competitors

Ji
Review №41

Because they are always so helpful

Ro
Review №42

Regretfully Customer service earns the 2. The employees are slow to respond and often only a single register is open. In the new world of masks, customer service needs to be more vocal. A “welcome to ace“, “sorry for the wait”, simple “thank you” Would help change the vibe. Last time I was in there, there was of course a line and an employee was choosing to eat behind the counter rather than assist. Not a good look for the “helpful place”. Guessing Top down could use a customer service refresher. I choose local over chain but it is getting harder not to drive a few more minutes down the road.

ja
Review №43

A shout out to Alex today, for fixing my Globe Christmas ornament... He kept working on it, until he got it fixed!!! This is old fashion customer service, only from Ace Hardware in Antioch.It made my day!! Thanks again!!

Ja
Review №44

Was looking for a few hardware items for a small project. The staff was super helpful in helping me find exactly what I was looking for.

Ke
Review №45

Helpful staff, great selection of stuff! They have a little bit of everything.

Ju
Review №46

Always someone there to help youGreat Hardware store

Mi
Review №47

Fast and easy keys that is. The only place to get them made that i go to.

Ze
Review №48

Understandably, it was a snowy day and snow blowers were high in demand. If I could my review would be out of zero. I had called the store, in hopes of a snow blower and was told that there were some in stock. I was told first come and first served. I entered the premise and saw a snow blower that no one had yet claimed. But was told by an attendant that someone was holding it. This wasnt the only issue that I had dealt with when I had entered this store. When I had entered the store, I was stared at by workers. The treatment that I had received was one that fellow customers hadnt as I had seen workers socializing with them. Then the fact that I had been interrogated on the logistics of my call was insulting. It was blatantly obvious that I was being discriminated based the color of my skin. There is no chance that I am ever coming back. But for other people of color if you would like to avoid this rude treatment dont come here. It is a shame that as a community member who has worked and given to the community of Antioch that I would be treated like this because of my skin.

Ge
Review №49

Very nice store, well laid out.

St
Review №50

The staff here is so friendly and helpful.

Br
Review №51

If you need a screw or nut, etc. They still have the bins, not individually wrapped. They also carry items you cant find in other stores. However, thay are a bit pricey, but always have fine quality.

Jo
Review №52

Great location with friendly staff. Only problem is they are a on the pricey side.

Ka
Review №53

Decent selection of items and usually very helpful with questions. Good go to when the big places are too much to deal with.

Ja
Review №54

Great family staff

ch
Review №55

Excellent customer service here.

Ch
Review №56

Easy in and out. Not very crowded

Bo
Review №57

Great service and awesome staff!

De
Review №58

Nice, clean store.

Ga
Review №59

The store is nice and clean. The associates are not very friendly at all. I asked a question and the woman told me If its not there we dont have it.I went to the register and put my stuff on the counter all the while the clerk is just staring at me. Not a word of greeting.

Co
Review №60

Employees are always very helpful, such as loading your car to telling you where to find anything in the store. Can get in & out fast.

La
Review №61

Has everything. Great staff

Ri
Review №62

The staff was very helpful and knew where everything was located

Co
Review №63

Super helpful.

Ja
Review №64

Stopped into ACE to have a key made and I had issues at first but Mark B was great and made sure I had the key made and it worked. Thank you so much for your help.

Tr
Review №65

The staff here are friendly, helpful, and knowledgeable. Any time I have a personal project I’m working on, this is my first stop to pick up any materials I need. The layout is also a major plus from an organizational standpoint and it never seems to hard to find what I’m looking for.

H
Review №66

Great plants. Great selection of BBQ in the summer. Things from grills to spices!Fun store to stop in and look at things!

Je
Review №67

Fantastic results replacing a lost car key. It took 10 minutes (FORD- 7 to 10 DAYS) $30.00 less than Ford also. Pleasant people doing a great service.

Da
Review №68

You can find anything you ever needed in this place parts from the 40s 50s 60s they had it until they close down and put a gas station up and it was the best place to go

Ke
Review №69

Very helpful staff. Great place to get everything from paint to a key made.

Fr
Review №70

Help your local businesses please. Nice helpful people.

Ma
Review №71

Ace is the place in Antioch! Always have what I need, friendly, and knowledgeable staff!

Ma
Review №72

Shop local. Friendly, knowledgeable, great products

T
Review №73

Ace is the place! The staff is always so helpful here and willing to go the extra mile. Still a small town hardware store with just about anything you need.

Ar
Review №74

This is a fantabulous store. I will go to Ace first before going to the big impersonal stores where you cant ever find someone to help you. Any time I have been here everyone is friendly and helpful. Go here first.

Te
Review №75

Awesome as always. So very helpful

Ro
Review №76

Great local business. Most of the employees are friendly and courteous. Love this place!

Gu
Review №77

Visited paint desk. The lady was very helpful with color matching and helping me figure out a metallic finish. I didnt have any wait time to be helped at the desk either. Prices are a little higher, but worth it for the customer service.

Bo
Review №78

Friendly staff, good amount of product on hand but some crazy clientele coming in hassling staff members

Li
Review №79

The Ace man who helped me was very knowledgeable and extremely helpful. Ace is the place with the helpful hardware man 👌

Mi
Review №80

Great service. Knowledgeable staff.

Da
Review №81

Great staff, good products that you cant find at Menards or Home Depot.

Bo
Review №82

Great selection and service.

Mi
Review №83

Patient and helpful staff.

Da
Review №84

They have what I need . Nice people!

Gr
Review №85

Messy store and sales associate was clueless with a toilet/closet flange, but I give one star because he did get me to the plumbing dept. should get 0 stars

Ro
Review №86

Quick and easy to find what we needed. Good place to stop if you need something for your trip to Chaino Lakes State Park.

Ri
Review №87

Easy access to store. Store is clean with friendly staff who offer help and willing to help or answer questions when asked.

St
Review №88

Coupons always a gimmick never can use them,friendly people good plants

Da
Review №89

Quick and convenient

lu
Review №90

Call for belt for a riding lawn mower the guy told me straight out I dont think we have anything right now I didnt even give him a part number or model anything just shut me out could of at least pretended to look up the part but yet they say ace has the best customer service Id hate to see their worst customer service

St
Review №91

Lots of stock, if they dont have it they will order it for you. Plenty of off street parking. Good size store, very accommodating.

Mi
Review №92

Reasonable prices and awesome helpful staff. Personable cashiers.

Ch
Review №93

The best Ace around. Huge selection, they let you shop in peace but are always there to help.

Je
Review №94

Just wanted to let people know how great I was treated at Antioch Ace,from the young lady that checked me out to the gentleman that helped me load my truck outside!!!!! Thank you

Ca
Review №95

Friendly staff. Seems to have good quality products

ed
Review №96

Good selection great staff

Ki
Review №97

Nice store, but prices are kinda high, 3 times more than Menards on many items.😞

Bo
Review №98

Walked in and the clerk immediately pointed out the leaf bags. No wonder I carry my ACE Rewards card on my key chain.

Ca
Review №99

The person I dealt with wasnt very helpful.

Pa
Review №100

4 stars because they are getting VERY pricey! But nice staff always helpful and clean.

Information
14 Photos
100 Comments
4.4 Rating
  • Address:1001 Illinois Rte 59, Antioch, IL 60002, United States
  • Site:http://acehardware.com/mystore/index.jsp?store=15083&cid=localstore15083
  • Phone:+1 847-603-1844
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–6PM
  • Friday:9AM–5PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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