When you are widow and car purchasing was something done by your husband it’s overwhelming to think of the process. But not with this dealership! I was able to tell them exactly what I was looking for and what my price range was and the rest was smooth sailing or should I say “selling”! From my car salesman to the financing department. I was throughly taken care of and I felt secure and safe every step of the way. They made it happen within my price range. It’s a good feeling to know there are still good dealerships that work in integrity and have the customer best interest at heart. They truly won me over. So if you are a first time buyer, or a widow that needs someone you can trust. This dealership will take care you!!!Thanks to the entire team for taking care of my beyond measure.

Just got a nice 2017 Jeep Renegade from these guys Friday. They were nice and honest with me and made sure I left with something nice. Great customer service. I recommend people go talk to Fred. He’s patient and cares about the customer. I love my new car!!!

Highly do not recommend. Was lied to, manipulated, talked down to, and at the end of the experience I truly wish I would have just walked out instead of doing business with them. They apparently fired the primary person I dealt with, but was not impressed by anyone else I has dealings with either. Again, should have just left and not done business with them. Never will make that terrible mistake again. Hope it saves you from it, too. Save your self the trouble. Go somewhere ekse.

Went to have a oil change and headlight replacementThe service was great. Jason in the service department was the best. I would recommend Greenway Chrysler

Had an appointment at 8:30 on Saturday morning for recall on Ram 3500. Had my truck back to me in the time frame we discussed. No problems. Staff friendly

Everyone was friendly and polite. It was as though we were coming to see friends. Kelly was the greatest. He took care of us from start to finish, he made both of us feel like family. Sybrina made financing fast, easy and fun. We will send friends and family here for sales and service. Come on over and see these folks. I guarantee you wont be disappointed...

Jason is By far the best service advisor that I’ve had between four different dealerships! He’s honest and upfront and I wouldn’t take my Ram anywhere else!

Awesome Service department! They did my oil change in record time! I also had a tire that kept losing pressure and the technician, service advisor & service manager all helped me find the problem & fix it. They were so nice & patient with me as we worked together to figure out why my tire had such a slow leak. Everyone I encountered at this dealership was very nice!

I was able to bring in my vehicle the same day I called for service… Jason was absolutely phenomenal!

The service writer was attentive and helpful. The service was great. They took care of the problem I took my Jeep in for and recommended other repairs that will likely extend the life of the car.It was a very pleasant experience.

TOTALLY LOVED the SERVICE!!! Jason was GREAT...He didnt hesitate to do a wonderful hassle free job...The last place I went to for an oil change said we needed fuel filters...I didnt think so...He checked them and I didnt..I love HONESTY...They are my new dealership..Thank you

Went in for alignment on 2001 Dodge 2500.Service center was very easy to deal with and everyone was very helpful and cordial.

Mr. Jason went above and beyond customer service. Super friendly and helpful. I recommend them to everyone. Just a great crew (even being short staffed, they have wonderful attitudes) very happy with my service there.

Great experience. Staff greeted me upon arrival, provided me details on my issue and did a great job servicing my vehicle in a timely manner.

I do not recommend anyone take their car to be fixed or serviced at cdjr. I had an issue with my alternator and a gasket cover. They wanted to charge me $1800 to fix it. Needless to say I didnt allow them to fix it. I took it to a mechanic that I know and he fixed it for $48!!! I believe cdjr was trying to rip me off and that they are very crooked. Never will I give them my business again!!

Jason was awesome,They kept my appointment time to a tea my truck was ready exactly when they said it would be ready and they did a fine job. They were very thorough very courteous and communication was the best it could possibly be.

I had a coolant light warning and took my Fiat in for an assessment. Jason was very professional to deal with and stayed on the phone through multiple transfers to insure the repair would be covered by my extended warranty. He ordered the part, communicated to me as soon as it was received and booked my appointment for the next day. The car was ready in less than 2 hours. Great experience!

My family and I were traveling from Mississippi to North Carolina for the holiday weekend when my Ram warning light came on about a throttle body maintenance issue. Stopped University CDJR in Anniston, AL to have it checked out. The Service Writer Jason took great care of us and made sure theyre Master Mechanic looked at it. Jason pushed us ahead of others so we could get back on road. Ended up just needing an update to software. The Service Manager came out and test drove the truck to be sure it was fixed. They all wished us well and sent us on our way. The whole TEAM was great. I wish i lived closer to them to give them all my business.

We bought a car and got a new motor put in another. These guys goes above and beyond. I appreciate Jason so much for getting my motor put in and all the follow up. They were all super friendly and made the experience of buying a car not stressful.

Ive bought many vehicles over the years. Buying from here was the most painless and quickest experience Ive had by far. I highly recommend Fred. It seems like that dude works for you and not the dealership.

Great place to do business with! I scheduled my appointment online. Everything was taken care of. I dropped off my vehicle and it was delivered back on time. Very friendly and knowledgeable staff! Thank yall for a great service experience!

I would never go back there again, they are very very unprofessional, they kept my car almost two months and still could not find the problem but go try to charge me $220 dollars for nothing,they never called me and let me know what was going on with my car I always had to call them, I would highly recommend anyone not to go there

Awesome place with great sales people and an awesome service department! Im from Michigan and bought a car from these guys while I was down on vacation, they made the whole process quick and easy! Definitely would recommend these guys if you need a good reliable ride

I took my 21 ram in for its first service today and let me tell u GREAT experience.From start to finish nothing but great service.The lady that checked me in sorry I can’t remember ur name but she answered all questions I had and fully explained when the times I need to have truck serviced like transmission and so forth.While I was waiting in the lobby every employee that walked by spoke and acknowledged me sitting there which means a lot to me.If u read this I highly recommend there service cause I’ll be back Thanks Guys

Carlos was extremely helpful with making my purchase go as smoothly as possible. Highly recommend him and University Dodge for you next car purchase!

Service personnel was very professional and knowledgeable. Very pleased with my visit.

University Dodge service department is incredible. I brought my 2020 Ram 2500 in for an oil change and tire rotation. During the service Ben, the technician, found a leak in my DEF system. Jason, the service manager, arranged for a rental truck on University’s dime. Jason is a very trustworthy man who makes sure the job is done right.Thanks to Ben for fixing my truck. It runs great. Ben is a veteran who served in Afghanistan and Iraq. Thanks for protecting America. 🇺🇸🇺🇸

Jason was great with customer service. 1st time there but he made feel like a long time customer. Great experience.

I purchased a new Dodge Grand Caravan at University CDJR in 2019. At the time of purchase I made it clear to the salesman that I had reservations about thier service department because of some previous issues. Of course the salesman reassured me by saying that thier service department was under new management and would provide the very best service possible.The first time I had my vehicle serviced everything went as promised. Upon my arrival for my APPOINTMENT they promptly completed an oil change and even took care of a factory recall issue without me asking.Considering the good job they did I purchased at a considerable discount a coupon for 3 oil changes with tire rotation. No amount of discount could possibly make up for the frustration I encountered each time I made an APPOINTMENT to have this vehicle serviced .Each time I have made a service appointment I have arrived at the proper time only to hear an excuse about how they cant get right on the service. On one occasion I was informed that they couldnt do the service that I scheduled at all on that particular day. The other two times that I had the oil changed I was informed that there would be at least an hour delay in getting started .Also of significance is the general attitude of the service advisors. They speak to you as if they are doing them a favor by bringing your care there instead of the other way around. The old phrase the customer is always right definitely does not apply here.Im not a crazed consumer who is impossible to satisfy, but I can only take so much. Ill never take a vehicle back to University for any reason . Im a Chrysler products man, but I wont buy one in Anniston ever again .Consumers take my advice and take your business out of town as I will be in the future.

My experience was great Brenton Bush was very knowledgeable and made buying my truck as easy as it should be…bottom line we will always buy our vehicles from University

The service department is the absolute best I’ve ever dealt with! I choose to schedule with Jason each time I have a service. He is knowledgeable, very professional, attentive, and empathetic. There are some people who possess the unique ability to interact with anyone and have them feel like a priority, and Jason is a perfect example. I cannot stress enough how 5 stars is not enough to describe Jason and his team. Truly a very great experience and a great representation of not only GM Burt, but the ENTIRE Brand itself!

Great people in Parts and service. They all had service with smiles. They even completed my service very quickly. Thank you guys.

Made an online service reservation (was easy to do). Got an appointment sooner than I expected, which was great. Showed up, in and out in good time. Have always used this dealership and will continue.

I was very pleased with the information presented to me concerning the work that was done to my car on 07/09/21. The staff was helpful and friendly and I will continue bringing my car for yearly maintenance in the future👍

I bought a dodge grand caravan in may after driving it a few times I noticed it started to skip a bit and tint peeling off the windows. Yes I should have looked at it closer but I have 5 kids and was driving a trail blazer. Always had to split my kids up because there was not enough room for all of us. Anyways I took it back and told them about that and it had hail damage. No one ever told me. Front tires were bad also. The GM of the business told me, now these are his exact words I got my money and Im not fixing it. Wow!!! It was awful I should have never paid cash for it. It was an awful experience. Now after paying 19000 for a van that I have to put in the shop. Rude and very unprofessional when it comes down to the nitty gritty. Do not recommend period.

Jason in service was very professional and friendly. I did have somewhat of an extensive repair completed on my vehicle, but I believe that the price and wait time was fair. Overall very satisfied with my experience. Will be back.

We had a great experience buying our truck. Fred was excellent!

Fred was the best. I felt like he new what l needed. He “guided” and did not “push “ me.

Jason was very professional and nice. I will continue to use Jason for mechanical needs

We had an amazing service experience with University Chrysler Dodge Jeep. We were driving from Memphis to Florida and started to have car issues. Pulled into the dealership with an emergency. Our service advisor, Jason Milstead, got our car looked at and diagnosed immediately. Unfortunately, we need a new front drive shaft and it would not arrive until the next morning. There were no rental cars available in the area. Jason helped out and found a rental available in Pell City and arranged transportation. We continued on to Florida to make our race. When we stopped back our car was already to go.The entire team was was amazing. Highly recommend this dealership for service

I had the best experience today with university CDJR of Anniston Evan got me into the perfect Jeep exactly what I was looking for they are awesome!!!!!!!

If you want to be treated with respectful and friendly service from all employees, this is the best place to go. Brenton was wonderful! We greatly appreciate all your help and hard work getting us in our new vehicle.

Jason in the service department at university Chrysler dodge did a great job of making sure that all the issues with my air conditioning system in my car was addressed properly and I appreciate that.Thank you University Chrysler Dodge!

Knowledge, Patient and Friendly Sales Team. They make sure you are comfortable with sales process and takes the extra step to make sure you are introduced to the people that will be handling you for future service.

I have purchased 3 vehicles here. I love this place!

Service Rep took great care of me. Took a little longer than expected but he made it right. I have other specialty work needing done, that’s why I’ll be back, because they do it right

Dereck is awesome, go see him for your next purchase.

I really appreciate the service I received, salesmens was very helpful and polite, and I would consider buying another vehicle for you in the future.

Went to get a price for a part and have it installed. These guys in parts and service said what I wanted could not be installed. Im having a problem with this because McSweeney in Pell City said what I wanted can, repeat can be installed. After talking with other people in the Oxford and Anniston area, these guys at University are that bad. Guess Ill just deal with McSweeney from now on.Update to Jeffs response:NOBODY, repeat NOBODY offered to install ANYTHING. Howard and the guy in parts are lying and should be fired for that. Next, Two other Chrysler Dealers, McSweeney in Pell City, and Hendrick in Birmingham said it Can be installed. I was hoping to get a better price but I can see thats not happening. Ive already left Jeff a message, well see if he calls back.

The sales department treated me great with buying my van. Although the service department and sales do not communicate very well when it comes to promises made to the customers during the purchase date. They ending up honoring the original quote which is why I gave 3stars. As well as a “free” fix on my back windshield wiper.I called to make an appointment with service was not communicated that their would be and extra charge for the key fob. When quoted it sounded as a flat fee. From 2-3 different employees.Then they began to put blame on the other people in their company trying to explain away the extra cost. It’s “sales fault, they will tell you anything to make a sale”Watch your quotes and cost here.

Definitely a good place to find good vehicles but hard negotiable but there are some nice people and I got my stuff in there

Great team to work with. Got a awesome deal. Very satisfied with my purchase. And a big thanks to Mr. Fred Martin for everything he done for us. Great guy.

Got an oil change today for my Dodge Ram 3500 cost me two hundred an forty dollars want every go back again got my last four at McSweeney Dodge in Pell city cost less than a hundred don’t know what the deal is but want go back again also had to connect a wire back to my air they had pulled lose while changing the oil

Very good service. Call this morning for my oil change appointment at 10 out at 11am niceservice. Now thats how I like my service

STAY AWAY!!! Worst experience ever!!! Bought and traded a car in here. We bought the car on February 22nd, to this day it has not been paid for from the original debtor. I am still being asked to make payments on a car that I traded in Over 2 months ago. The car has already been sold by the dealership as well according to their main accounting office. How do you sell a car you don’t own?? Every time I call I get some sort of run around about how I’ll get called back and how they’ll get this taken care of of immediately, well it’s been over 2 months! NEVER EVER BUY A CAR FROM HERE!!

I made an appointment to get an oil change, price quoted was $70. My wife took the Jeep up to the dealership and inquired about a recall and was told it was an oil pressure sensor that when it was replaced it required an oil change. Ok, that was why she was there. When she went to pay, she was told the bill was now $95 for an oil change with a $25 charge added for labor and shed need to come back in 1500 miles to let them drain the oil to check this sensor requiring another oil change.This is the 2nd time I have used this dealership for maintenance and felt like I was attempting to be ripped off. Last time was a defective tire that blew out the sidewalk which the manufacturer was replacing and they attempted to charge me $280 to replace a defective tire. Once I questioned this charge, all of a sudden I was told theyd take care of it. I wont be going back to this dealership again, for anything!

JJ and the finance team were truly AMAZING! They made the buying process extremely easy, as well as the home delivery!

Dealing with service department was a breeze. Jason worked hard with me fighting against a difficult warranty claim. Attempting to assist in any way possible.

I live in Atlanta, but will be coming here to get service. Very helpful, especially Amber Millage. Thank you!

Excellent service. I had a longer than normal wait and because of that they did not charge me for an oil change. Now thats service!

I had a great experience!! Everyone was nice, polite and let me know exactly what was going on. Thank you for a great experience!!

Super nice and helpful! Smooth and Easy purchase! Highly recommend Craig Wingman Graham for your salesman. Always honest and will get you a great deal!

Well the complimentary multi -point vehicular inspection cost me 199.95, then they wonted 748.54 more for a 157.00 part what can I say but no thanks ask what a multi point inspection cost before you wast your 3 hours of time and then get blind sided with a 200.00 dollar bill for5 minutes work

Okay so the second salesman I had to deal with, Logan, as well as the finance guy; I believe his name was Jason, were fantastic. If you do decide to go and buy a vehicle from here, Logan is who I recommend. With that said, I came to University looking for a car around 5-8 grand depending. The first saleswoman pulls a list and finds a 2009 Maxima they have listed around 7 grand. I take this car around Anniston and Im already in love to be honest. Afterwards, I took a good look at the car and saw the front tires were horrible and needed new ones. I said this to them before I had agreed to buy the car. They flat out refused saying, Those tires are fine. They passed our inspection. Theyre completely safe. This was a deal breaker til after a lengthy negotiation process, they agreed to knock off $100 for the tires saying, You can get some used ones down the road. I was completely financing the car so I didnt have any money to put towards tires because if I did I would have put money down on the car. The reason for the 1 star is because after only a couple of months of owning the car and only short trips around the Oxford, Anniston, and Jacksonville area, the tires they claimed to be safe slung a wire and are separated with wires exposes and are balding. If it had not slung like it did then I would have had a blow out before too long. I dont expect University to do anything about this for me cause thats just how they are. So I ask University to rethink what they call safe and do a more thorough inspection. I, however, will never buy a used car from them again and I implore everyone that no one else ever does.

Fred was determined to get me the car i wanted and i had a great experience with a great deal on my dream car.

Jason was very professional. Extremely nice He done everything he told me my Jeep Grand Cherokee needed. I will definitely take my Jeep back to him.

Courteous & friendly. I had two of my granddaughters with me and staff were friendly to them. Was told work would take approximately one hour and it was just over an hrTiming great.

I have bought 2 vehicles from ucdr of anniston and my experience was totally awesome. Got me in the car I wanted. Trevor Roberts and the gang are always friendly and eager to help you find the vehicle you desire.

I came in to do a trade in & was looking forward to purchasing the vehicle of my liking. My sales person, Jason Pettus, did an awesome job of taking care of me. Everything was smooth, nothing was complicated. This is my 2nd time purchasing a vehicle from them & I always have a nice experience. I recommend this place totally to anybody. Good job!

We bought my wifes new Journey here...great place and the salesman was awesome!

Service department is excellent, and always on top of things, management is great, they receive at 10 in My book 👍

The service team were very professional and accommodating. They took excellent care if me and my car.

Great staffs,grear service,tbank yall

Got me in a car when no one else would.even though my credit was bad.just filed bankruptcy a year ago.still got me in a ride.very good staff.especialy the one they call wingman.he got me in a nice used car to fit my budget.with a low down payment.thanks to all the staff.you were all very helpful.

I went to University Dodge looking for a used vehicle to replace my road wary car. The salesman Trevor made my lady and I feel very at ease as we looked for the right replacement.After establishing my financial perimeter, and some very team-oriented leg work on Trevors part, I went home with a brand new car at a very manageable figure.Driving a brand new car off of a car lot was on my bucket list. Now I can cross that one off! Skydiving is next lol.Thank you Trevor Roberts and the whole University CDJR staff for a very pleasant car-buying experienceI will return for my next vehicle purchase.

Service department helped with questions I had and were glad to do so and courteous

Took over 5 months to get a vehicle that was supposed to be done in 2 months. Didnt receive a good deal. Completely over-priced.

Prices are on the high end of other Ram dealerships.

Ron was beyond amazing! Not only did he stop on I 20 where I broke down, he gave me a ride to the dealership, I was actually on my way to carmart to look at vehicles, helped me get financing, bought me a chicken sandwich since I was stuck there for almost 5 hours while they worked really hard to find me financing. Jonathan, Ron and the finance officer all worked extremely hard to help me and I can’t express how much I appreciate it. I was treated like family there and will never buy a vehicle from any other place. I promise you will not regret going to University, they truly care about you and helping you no matter your situation. Thank you all truly from the bottom of my heart! You have a customer for life!

I pulled my car in the dealership and asked for an oil change and they did without hesitation, I’ll be coming back to get my car checked out soon

After getting horrible service at another jeep dealership ship(in Pell City) I called University. From the start the staff was friendly and knowledgeable. When I dropped off my vehicle I met Jason in the service department. Jason was great from start to finish. He kept in touch every step of the way answering all my questions. He was straight forward about the details of the repairs and allowed my to see the issues for my self. I got to meet the guys working on my vehicle and hear the issues straight from them. In the end he finished the work for less than my original quote. Definitely a Great service department i would recommend these guys to anyone who expects honesty and hard work from a service department.

University Chrysler Dodge Jeep treated me like one of their own and they do a great job .

Fixed the dead battery in my car, no problem! 👍🏻 Nice customer service!

Jason ROCKS !!! Not only professional, but took the time to actually get to know me. Great Customer service from him hands-down !! Thank you so much Jason !! See you next time my car needs service !!

Poor communication skills. Car was towed to them on Saturday for service. Supervisor stated car will be looked at on Monday. I called Monday for an update. From the conversation, my car was not serviced at all. I called again Tuesday Supervisor stated guy working on my car now and will call back later that day when he finds out whats wrong. No callback Tuesday. I went to Dodge Wednesday and spoke with Supervisor stating I need my car back. At the time he still didnt know what was wrong and said he wanted to try one more test and to callback around lunch on Thursday if I didnt hear from him. I called on Thursday, Supervisor was not at work and the guy I spoke to had know idea what was going on. He told me let him find out whats going on and that he would call me back. No callback Thursday or Friday. I went Saturday and got my car back. Supervisor was present. He saw me. He stayed in his office.The new guy helped me. Still no explanation.

Great dealership! They work extremely hard to get you what you want. Jason Pettus goes above and beyond for his customers. I highly recommend him and this dealership. We will return for future purchases. Thanks again y’all.

The people is ok but dont like the high pressure seals

Best service in town hands down

Took my mother-in-laws Dodge Durango to have it serviced here because the check engine light was on and was told that the problem was fixed. 24 hours later the check engine light was back on again. When we called to let them know, the service manager had a nasty attitude and tried to place the blame on us. Do not do business with these people in Anniston.

Very very very, dissatisfied as a customer . Lied to and tricked out of over $ 600. 00 . Letting GOD take care of it for me. Never A G A I N.

We were in Anniston last week for my grandad’s funeral when our dodge had an issue. We took it to the dealership and were met with such kindness by Jason. He explained our issue and told us we were lucky we had made it safely to AL. He helped us get a rental to get us home to GA and assured us the truck would be fixed. We went back to get it today and were just so impressed with the service we received. The kindness and compassion we were given meant so much in the aftermath of the funeral. I will never forget that! Thanks Jason and team! We are forever going to be grateful!

Everyone was nice and polite, and the service was fast.

Doing business with University Chrysler Dodge Jeep Ram is such a pleasure. They have courteous, friendly and experienced sales staff. In particular. Reed and Craig deliver on their promises and strive to please their customers. We are well pleased with our vehicle purchase.

The sales department is absolutely the worst sales department I have ever seen. They don’t care they give you the runaround. I tried to buy a truck from them and ended up buying The same truck from somewhere else that same day.But the service department is incredible!!!!You think it is completely two separate businesses.I would not get my car serviced anywhere else but here Because of how great their service department is.I would just never buy one from their sales department.

This was the easiest experience I have ever had at coming to terms on a vehicle purchase. The finance part took a little longer than I expected but that was not the employee’s fault. There was one in front of me that picked a truck out and once he got to finance he changed his mind and wanted a different vehicle. So that in turn delayed me signing papers. Luckily this delay gave my wife time to get off of work, get to the dealership and sign papers. The whole sales team was great but Elizabeth went above and beyond to make me feel at home, like a friend and that I was valuable!

Great service really go out the way to help you get in a new car or used

CUSTOMER BEWARE!! This dealership DOES NOT UP HOLD THERE END OF THE BARGAIN!!! Worst service experience ever, my family purchased a Dodge Ram from this car lot. We have had issues with the promises that Johnathan promise at time of sale. New tires, floor mats, new key and Full service were supposed to be given at time of purchased. After patiently waiting a month, countless phone calls conversations. We had to demand they put new tires on the truck which “ apparently” had to be ordered. Over a week later, we bought the truck in to be serviced the tires were still not on location and had not been ordered. We were also told that the key would have the ordered for the truck. But later found out that the car lot had the ability to cut and programs keys onsite. Instead of getting the proper floor mats for our truck they took floor mats out of another truck and they do not fit properly. Upon arriving home after the truck had been service a puddle of oil was under the truck. We had to quickly go back the dealership we were informed the just put to much oil in the truck. Less than a week after serviced the check engine light came on and said the fuel filter or fuel pump was having issues. I find it funny that was not noticed at the time of serviced. This truck is currently down even though We have purchased an extended warranty on this vehicle and we were supposed to receive and vehicle of our vehicle equivalent and instead received a truck that smell like old tobacco. As someone who works in customer service, this is completely uncalled for. Our phone calls are being dodged and we are not getting clear answers, but I guess they don’t care because the have received their commission. CUSTOMER BEWARE!! ZERO stars

Grest service

Excellent customer service

This is one of the best experiences I had at buying a used truck staff was more than friendly and willing to go more than above to make sure everything was done way beyond my expectations I can’t say enough about this dealership and it’s staff if gonna buy don’t buy anywhere else