The associate named Nick was very helpful and very polite. I wasnt sure what to get and he was patient and didnt rush me..Great shopping experience 😊

Worst customer service ever! Not helpful at all. It’s Saturday (they are not very busy at all) and it was like pulling teeth to get the shoes I wanted to try on. Then I was told they don’t even know where the other shoe was. I WILL NEVER GO BACK! It’s Saturday 2/20/21 at 3:43!

Very great customer service and cool 😎 peoples I would definitely come back again

I was not a huge fan of Journeys Apparel store located in the Annapolis Mall. I popped into the store because I noticed that they had the shoe I wanted to buy in their window. The model shoe was my size so I was going to pop it on and see how it looked. However, I was advised by an employee that I would need to wait for her to pull a box from the back for me to try on because I could not try on the model shoe. Okay, cool. Well, I was the only person in the store and there was four employees on the floor. Ten minutes later, someone asks me if I am being helped and I mention that a girl in the back is pulling my size. Ten more minutes pass and Im told she is still looking for the shoe. As soon as Im ready to walk out the store she comes around with the shoe.... Okay, ages later obviously. Benefit of the doubt I go to try it on and am told she cant give me both pairs of shoes to try on and then basically stands over the top of me like Im going to run out the store with the shoe on. Then, I dont even have the ONE shoe laced up before she is in my business like So youre not going to get them or are you? Like back up, keep your shoes, and Ill go somewhere else. No one wants to feel like they went to a used car dealership with a pushy sales person to buy a pair of walking shoes.

Their employees were very attentive and provided great customer service. Prices are actually reasonable as well. The store manager also cared about the appearance of the store so random items werent strewn about.

Great young lady went above and beyond to take care of me. She made sure I got exactly what I was looking for.

Great service! They sell Vans!