While I was able to clumsily navigate purchasing two kayaks and related equipment, Im not sure Ive ever experienced a more seemingly brain dead and useless set of employees. One salesperson was helpful and pleasant and finally got my purchase completed, but others with whom I engaged were either incompetent, stoned, or simply didnt give a _ _ _ _. One actually told me he only worked there for the discount and couldnt/wouldnt authorize replacement of a broken piece on the seat of my NEW kayak, even though there were several options visible. The store carries first class equipment but be prepared for an interesting experience dealing with the staff. BTW, good luck dealing with the manager, I didnt because it seems hes always at lunch.

The guides have the ability and know-how to help a diverse clientele get outside safely and comfortably. When you sign up for rewards, its like making a better cause for your life. Im committing to adventure in the realm of the outdoors.

I went in to buy a pair of trail running shoes, which I had never bought before but was doing so for knee protection.I was lucky enough to get Ariel as my salesperson. She was polite, knowledgeable, enthusiastic and fantastic.She was able to answer all my questions, and immediately produced three pairs for me to try on and even jog thru the store to get a feel for them.She provided me the benefit of her personal experience, which was also a help.I got the right shoes for me in a minimal amount of time. Thank you!!

I find the staff very friendly and helpful. I always find something I like there from clothing to shoes to equipment - like a paddle board. Highly recommend EMS. Their own brand is very high quality.

Do not rent Kayaks or buy roof racks!!!1. Simple line of events ordered roof rack... they did not get all of the parts in or so they thought.2. Rented kayaks gave me a 64 250lbs person a kayak for a 150lb person3. Strapped my kayak to my roof while i was checking out since they did not think they got the parts in.4. Come outside to find the employee put the cushion on my sunroof and cranked it down, at this time the sunroof did not close to the exact same location as it used to.5. after my alarm going off in a thunderstorm and not being able to identify the issue i took the car to a ship they did not figure out the problem. thought lightning may have hit near the car6. again the alarm is going off when snow begins to melt, take the car to the shop find out water is leaking through the sunroof down the a piller into the fuse box.7. They say do to the fact I am a reasonable person and did not make them take the car directly to be repaired they are not going to fix the issue.8. couple thousand dollar problem I have to take to my insurance companyStay away!!!!!

Called by phone and asked a question about a agnes sleeping pad man was rude and ghetto.After hearing that i went to out door bass.That guy need social skills and needs a different job.

Decent selection of gear and clothing and better than average kayak section. Gives great military discount, thanks for supporting the troops!

Worse customer service I have ever experienced!!! I purchased a jacket on sale. When I unboxed it, there was a pulled thread. Contacted customer service to get it exchanged and they told me to take pictures an attach to email. It took them multiple days to reply just tell me to send it to another company to get it fixed. Completely, ridiculous! Why do they think its ok to send damaged merchandise to customers and then have them get it fixed. Nothing said it was damaged, so why are they expecting me to pay for it! I will never buy anything thing from this EMS again!

Friendly,I brought the sleeping bag after listening staffs explanations kindly.

Save the frustration and money, youll find more knowledgeable staff at places that arent nearly so full of themselves. Youll be lucky to leave with what you need or ask for.

Great selection of outdoor things

Its like REI, so its expensive, but if you are their target demographic, its worth it.

Overpricing and super bad customer service.