Good communication and follow up. I look forward to doing future work with them

Great work. Rob stands by his estimates and people. Great updates with photos during the work. No false promises. I’ll keep using them!

My Kohler generator stopped working right at the end of my warranty period, and at the beginning of the boating season. The dealer was so backlogged they couldn’t get to it for six weeks, so I took a recommendation and called Diversified, recently taken over by a new owner. The problem turned out to be more complicated than just replacing the raw water pump impeller, and what appeared to be a simple problem turned out to be more.Troubleshooting and repairing a problem isn’t always simple and straightforward, and fixing the generator in this case required significant input from the manufacturer, replacing a part that shouldn’t have failed on a generator only a year old, and attention from a junior, then a senior technician. The billable labor stacked up, and about $60 in parts cost about $700 to install. In the end, Diversified replaced the impeller AND the thermostat that caused my problem. Also, after speaking with the owner he did not charge me for all the extra work.What impressed me most about this job overall was how straightforward, honest, and fair he was when we reviewed what had been done. Every business wants to be perceived to have those qualities, but I observed Diversified operating by them at a moment when it cost them.I think this is rare to hear about, and even more uncommon to see in practice. For the integrity and high level of customer service the owner demonstrated, I’d use them again and even recommend them to a friend.

I have been using diversified for 2 years and they have been prompt, knowledgeable and economic. They are fantastic and their mechanics are awesome.

I have worked with Rob and the Diversified team on many issues concerning my 65 tayana. Just recently they knew that I was out of town and when we had blowing snow Rob sent someone by to just eyeball my deck and they brushed off the snow,,, this is the kind of top notch service that makes them the people that I go back to time and time again,,

I called to see if they could help with a A/C issue. No techs available, all were backed up for 12 weeks.