I called the day prior to get my ecu reflashed and was able to get an appointment the next day! Everyone was very polite and helpful. Zeke was great and answered all my questions during the check in process. I really appreciate getting squeezed in last minute. It was apparent you guys were very busy, but everyone was still smiling :)

Always friendly, professional, and nice atmosphere with free WiFi and gourmet coffee! They had my truck in for oil change and tire rotation, back out in about 20 minutes. Fantastic team Bayside Nissan in Annapolis!

Zack treated me with exceptional courtesy and respect. He immediately checked my vehicle in for service upon entering the service bay. Service was rendered as promised and with the utmost quality. I travel from another county just for the service. Highly recommend this dealership for top notch service.

It was cool. Originally went in for a recall and an oil change. They ran out of the part for the recall, so I have to go back when the part is in stock. The oil change, however, became a bit troublesome. At first they were handing my keys back to me, when the mechanic came back needing them because he forgot to put the new oil filter on. Which cause my car to leak oil from the time they drove it out of the shop. Second, after that happened the mechanic had to replace all oil that was lost. And finally, when I got my keys back a second time; the mechanic came back to double check everything before I could drive off. After all has happened, I am a bit frustrated and untrusting with the service. And also disappointed with the amount of nonchalance or negligence that happened. Everyone was very apologetic about the situation. I am confused as to how we can drag out and be forgetful about a simple service.

Ralph Curtis and technicians are very knowledgeable. I do not hesitate about Bayside Nissan. Very professional and trustworthy group. Thank you so much.

I have found everyone at Bayside Nissan to be totally professional and helpful in every way. Frankly, I am amazed that more people do not use this dealership.I have been to much larger Dealerships in the immediate Annapolis area and bigger does ‘not’ mean better. They have earned our future business…..

I really like bring my car here. The customer service is great. You feel like family here. Also is great to feel like your understood, The team is great and they will do what they can to resolve issues that may arrive🙏🏾💯❤️

Use to be a great place now I dont care for it. They lied about rotating my tires and they dont reset the maintenance indicator and the advisors are kind of rude & unprofessional except for Ralph. Even Dennis was unprofessional I called to let him know about them lying about my tire rotation and he proceeded to tell me they did rotate them and hes not going to go back & forth with me when its obvious they didnt cause one of my tires had low pressure and my tires were marked. Said hed refund my money for the tire rotation still havent seen it. Never will I ever go back there Ill be better off at jiffy.

Bayside Nissan is a top notch dealer and service repair shop. We have purchased three Nissan automobiles over the years and have always had a great experience. There service department is the Best!

They are supposed to rotate the tires and they say they do, but its a lie because one of the rims on my car is scratched and that rim is always in the same place. The service includes car wash, it was part of what I paid when I bought the car, but they didnt wash the car. At beginning the service was excellent, but since the pandemic began in 2020, the quality of service has dropped dramatically. On the other hand, not everything is bad, the staff is very friendly and nice; the experience of dealing with them is pleasant.

I usually don’t take the time to fill out public questionnaires, however, after having my Nissan Pathfinder serviced at Bayside Nissan, I wanted to acknowledge how impressed I am with their staff. I had a transmission problem and they fixed it quickly and kept me informed. They were knowledgeable and friendly. Dennis and his team also pointed out some additional services that my vehicle needed. The good news was they prioritized what needed to be done soon and what could be done later. There wasn’t the high pressure sales tactics that some dealerships have when it comes to service. I will continue to use Bayside Nissan for my service needs.

Dennis Soriano is a top notch asset to the Nissan Dealership and his customer service strives above all others. I travel past two close Nissan dealerships just to get my cars serviced at the Nissan dealership managed by Dennis. His auto technicians perform great service and I will continue to use Bayside for my car repairs. On a downside though, I feel these technicians need to be more careful with the physical side of customers vehicles. Last year, my 2008 nissan was given back to me with scratches on my door underneath of the driver side door knob and scratches all over my wheel. Yesterday I got my 2009 nissan back and my front driver side wheel cover has a very noticeable crack in it. These are in no way Denniss fault but I feel that the service techs need to take a bit more time and dont rush their services so damages like this wont occur to the customers vehicles.

I visited Bayside Nissan for my routine oil change. My service advisor was exceptional. Ralph Curtis was courteous, professional, trustworthy, and understood my concerns. I will continue to bring my car to this dealership for service as long as Ralph Curtis is my service advisor.

My visit was in response to a recall notice as well as to address the remote access startup function on my key fob. Surprise!! A nail was discovered in my tire!Staff was amazing! They were professional, knowledgeable and friendly. Location was clean and comfortable.At the close of my visit, I was not only granted a free car wash but a very humble gentleman stepped up to assist me in operating my remote startup fob! It was shared that he was the General Manager! And he had the Midas touch - it worked for him. Unfortunately, it hasnt worked for me since! Ill be back.Despite my temperamental fob, I was completely pleased with my visit, the service and above all else, the staff who worked in excellence. Zeke, Zach, Caitlyn, the kind gentleman who met me incoming and the equally kind gentleman who me me outgoing. Bayside Nissan kept its promise - Simple. Honest. Fair.Deanna Green

I arrived early to ensure I wouldn’t be there all day, they opened on time, completed my oil change and I was on my way. Best and fastest service

I appreciate good service and thank Bayside Nissan Service department for doing a great job with my regular services, oil changes, tire rotations ...as well as when I need them in an emergency. They helped me a great deal when another company failed to do their job and caused problems for me and my vehicle. They determined the root cause and took pictures to help me understand what went wrong. Dennis Soriano, Service Manager, and Biba Anthony (Service write up) helped get me back in a safe and working vehicle. For that, I am grateful. Thank you

Dennis and my service advisor, Zeek, ALWAYS go above and beyond to make my experience exceptional. I drive all the way from Waldorf (50+ minutes) to get my car serviced. I could easily go to a closer dealership but Ive found that no one compares to the service that I receive at Bayside.

The guys are great! Excellent customer service and communication!

This is Michael Blahut, and I travel over 30 miles passing by more than a few Nissan dealerships just to come and have my Nissan vehicles serviced at Bayside all because of Dennis! Its hard to find trust worthy quality efficient and customer service oriented people in this world and I have found all of that and more in dealing with Dennis! Repair Service at Bayside and the customer service at Bayside are top notch. Dennis cares and understands the value of service, which to me is most important!

Brady was super to work with. Got my appointment when I wanted, and was offered a loaner so I could get to work. Car was ready on time, it was clean, and it was less costly than estimated. Coffee is good too! Nice job!

I took my Rogue in for service on Sat, 2/27 to have my tire checked. It needed a new tire and it was recommended that I do not drive my vehicle until the tire was replaced. The tire was not in stock; however it could be ordered and the repair could be completed on Mon. I was offered a loaner to accommodate me for the weekend. I was updated on Monday of when my vehicle was going into the shop and when the work would be completed. I was called again saying my vehicle was ready for pick up. Everyone in the service department is always so friendly and professional Thank you Bayside Nissan for your excellent service.

Excellent service from intake to cashier. Customer friendly personnel.

Bayside was able to schedule me quickly and take care of the routine oil change and tire rotation. Did not even need to take extra time off of work, completed during my lunch hour.

When I called for a service appointment it was scheduled for within a day. The service dept picked up my car at my house within a couple hours the notified in writing g what needed done and the cost that was around 12:30 the car was finished delivered to my door repaired and washed.Everyone in the service dept from the gentleman who picked up my car to the person who arranged everything couldn’t have been more polite informative would not take my car any where else

Very professional, inspected the issue thoroughly and performed the repair, fast and for the right price.

I took my Nissan Versa in for the 65,000 mile checkup and brakes. Everyone in the service department was friendly, helpful and professional. When I called for the appointment I was able to get a time that was convenient for me and the service was explained to me. I was told the service would take approximately 4 hours. Upon arriving I was immediately greeted with a friendly greeting and went to service writeup. They made sure I understood what the service entailed. I was waiting at the dealership for the service. They kept me informed during the service and it was completed in about 3 hours. I had received an email coupon for the brake service which they applied to the bill saving me money.I bought my Versa at Bayside Nissan and have been satisfied with the sales, finance and especially the service department. The service manager, Dennis Soriano and the entire service department are friendly, helpful and professional. I highly recommend Bayside Nissan.Thank you,Gwen Smith

Recall service was quick and staff were professional.

The guys in the bay were great, friendly, professional and immediately started vacuuming my car. Then Zach inside was great. I was told 1 to 1.5 hours for my oil change and tire rotation and I was out in one half hour.

Came in for a recall notice about the hood. Excellent service!!!

People were very friendly and helpful

Thank you to Dennis Soriano! He provided exceptional service! Thank you! Easy to do Nissan Maintenance! Have a great day! Mary Kay Purvis

My steering wheel was squeaking and was fixed in a timely manner! The employees were very upfront with me about the repair which is something Im anxious about as a woman going to get her car fixed. I also appreciate the free car wash coupons! Definitely come to Bayside Nissan! They changed my perception of dealerships for sure. However, I did see one employee was unmasked during my visit and I did not appreciate that.

My service over the past 3 years is normally pretty good with the exception of an occasional mishap where the technician forgets to reset my oil life or sets the tire pressure to high on my tires. But this last time the technician in a rush forgot to put the caps back on all 4 of my tires. And I had to wash my own car at a nearby gas station.

Great service in every aspect imaginable! Best service department I ever seen.

I’ve been a customer for about 2 years after having purchased 2 cars in 1 day. I use the service center at Bayside exclusively because I trust them to do my oil changes and maintenance correctly. I think they’re honest - they don’t do more repairs or maintenance in an effort to make more money. I appreciate that. I also appreciate that all the guys that work in the service department are friendly and without attitude.

They maintain my fleet vehicle with fast, reliable and courteous service. Also have a nice waiting area, with wi-fi and coffee/tea, so I can get some work done while waiting. (which is never long enough)

This business is the best. I travel to Annapolis rather than use the one in Glen Burnie because this one is so much cleaner and offers a large screen wall mounted TV, free waters and sodas.

I bought a 2016 Nissan Murano SL from Bayside Nissan of Annapolis.The bottom front bumper had a little tear and the dealership repaired the bumper and must say it looks like it never had a tear. Excellent work and customer service at Bayside Nissan of Annapolis. Very friendly people.

Great service all around. I was having issues with my brake and I was able to come in next morning to get them done. Brady and Anthony are really helpful and nice. I usually come here any time I have an issue and I never leave disappointed. I bought my first car here and have been coming here ever since 2017. Definitely recommend !

Your service rep at desk,sits in right hand chair when entering, is exceptional. Always courteous and helpful.

Our Nissan Altima was in need of some rather serious repairs. Our son had it in SC, but the dealer there quoted an outrageous amount and type of repair. We brought it back to Bayside and they did more for less than half the other quoted price. They were thorough, friendly, honest and kept us updated. Excellent is all we can say.

Bayside is THE best dealership i have ever been too. Great people and great service! Mr. Ellis is the best!

I always bring my Nissan Rogue for scheduled maintenance to this dealer and have been consistently pleased with the service Ive received. Thanks to their reliable oversight of my 2016 vehicle, I have never had a single maintenance issue between scheduled visits. I recently purchased a set of tires at this dealership and was given very competitive pricing.

Zeke provided excellent service! Thank you!

Have purchased numerous cars from this dealership and use their service department regularly for fast, efficient service. Never feel pressured to buy all the things.

Greta place to get an oil change. Im on the 10 Oil Changes for $$$ (Not sure what it costs now). It has been a great program for me. The service managers are polite and efficient, and the shop works quickly. And I still have FOUR more oil changes to go...

I scheduled a 2:00 pm appointment on a Saturday and when I arrived I was greeted by a helpful, young woman. I was checked in quickly through the check in station and was seated in the waiting area. My wait time was about 20 mins for an oil change and tire rotation. Fast, friendly service.

This team always goes out of their way to make sure I’m properly taken care of. They even pointed me to some after market parts/mods to help fix some recurring issues with my Xterra. Exceptional service!! I’ll only go here for all my Nissan needs!

Nice friendly fast service. I’ll be going back often

Dennis is so nice, an a great person to work with I love his service, an he is very professional. Will refer him to anyone. VERY HAPPY WITH HIS WORK

The service of my vehicle was exceptional as normal. I was concern with the COVID-19 protocol not being followed by all employees that shared the service wait room area. One employee in the parts department did not have on a mask. He did not have a face covering on at all. He came from behind the parts department area and walk through and then back through the service waiting area with no mask. All other employees adhered to the protocol and had on mask. The employee that did not have on a mask and was allowed to work without a mask did not make me feel comfortable with my wait experience.

This was my first experience using your service department as it was my first 5,000 mile checkup on my Rogue. We were told the service would take approximately 1.5 hours and my car was actually done in 50 minutes. I was thrilled! Everyone was exceptionally professional and friendly and I greatly appreciate the social distancing and everyone in masks. Thank you!

I went in thinking there was an issue with my transmission and when I told the gentlemen the noise my car was making they knew almost on the spot what the issue was and put my fears to rest on needing a new transmission. Great service. Very friendly. Comfortable waiting area. Will definitely go back for all my car needs.

I cant say enough about the service department at Bayside Nissan. Typically, once you buy a vehicle at a dealership, it ends the care and concern from the company. This is the exact opposite with Bayside Nissan! I know I will get an honest assessment of what my vehicle needs and it will be ready for pickup as promised. I have to give a special shout out to Zeke who always handles my calls and concerns with his friendly demeanor and knowledgeable advice. I know I can trust him and the work done at Bayside Nissan!

My tires - bought at Bayside last October - keep losing air, one more than others. While the repair took longer than I had anticipated (over 4 hours) while the service crew checked all my tires for leaks and finding the leak on one proved challenging, a member of the sales crew found a shady place for me to wait outside so that I would be away from the main walking path and not get sunburned. He then told the service department where to find me. As someone who is immunocompromised, I appreciated that courtesy.

The staff of this dealership are extremely pleasant to deal with, and very knowledgeable. I have done terrific work on my 2012 Marano since moving here in 2017. Prices are extremely reasonable for a dealership, and they are very good about providing transportation or loaner vehicles when needed.

I am a big fan of the service department at Nissan. My car broke down on a Saturday and the service dept allowed me to drop off my car and get a short-notice Monday appointment. Anthony has great communication and is trustworthy. He even had a loaner car sent to the location where I was dropping off my weekend rental car. Theyve earned my repeat business.

I’m disappointed in the service I received yesterday. I brought my vehicle in for a scheduled oil change and was there for over 2 hours. I was never made aware of the time it was gonna take or I would have rescheduled. Never was I given an update to why it was taking so long. I will be taking my vehicle elsewhere from now on to have the service done. This is not the first time it has taken over an hour for a scheduled oil change. Funny how high school kids at jiffy lube can change 10 cars oil in an hour and trained technicians can’t get one done in two hours. Never again....

Bayside always provides excellent customer service and quality workmanship. In particular, Ralph Zeke Curtis is the best service advisor you could ask for. Zekes ability and engagement ensures the experience goes well each time.

I went here to get a key made and order floor mats. And will be going back for a recall appointment I have to make. I would recommend this business to my family and friends.

They said they would call us when our vehicle was finished being serviced but never received a call. Waited four hours then we called and got no answer. Got a ride back to the dealership and our car was blocked in and keys just left there with receptionist. Very unprofessional and surprising as we have never had this lack of service here before.

The guys at Bayside are courteous and professional and straight-up (no BS) every time I go in for service. Got my third Nissan just recently Mostly because of the service crew. Thanks guys.

The service technicians and staff provided truly energetic, professional, and caring for my automobile. Thank you for a job well done.

I did not buy my 2018 Frontier from Bayside but took it there with a warning light problem on Monday, March 30, 2020. The staff was very courteous and was able to get me right in. The problem turned out to be a loose connection and easily corrected. After about an hour the service manager and the mechanic explained the repair and sent me on my way. A great experience all around, thanks Bayside!

My service appointment went smoothly and on time. I appreciated that I did not have to wait and the service was done in a timely manner according to my maintenance program.

Again and as always service was the best. The service agent was professional and knowledgeable. The service preformed was quick.and thorough. The facility was spotless.Excellent customer service from Ralph Curtis and Bonnie Esmedia.

Repair took long due to backordered part, but loaner was provided at no charge. Staff was very responsive.

Every time I have gone to Bayside Nissan, off Riva Road, I have been very pleased. They keep to the promised time frame for your service (usually completed earlier than promised), The waiting area is always clean and they offer unlimited coffee, in a variety of flavors. Kathy

Everybody in Bayside Nissan service dept.are very courtesies and helpful. Zek set me up for my 90k service, offered a ride and called me when my car was ready. Great job guys.

Always greeted with pleasant smile, fast service and hot coffee. And I always leave with a clean car!

The highly professional team here has absolutely earned all of my future business.

Slow, money pirates, best way to describe the warranty coverage on my van, they performed an inspection and came up with 7 items not covered by warranty, some simple some complicated, but all way over priced, had any of the highly recommended repairs been performed would have cost almost $2k out of pocket, no thx I have a local guy who can replace my wiper blades (me) for half the cost.

First time customer - brought my Pathfinder for general maintenance. Very pleasant experience!

Dennis treat my wife and I like family 👪 he was very professional courteous and made my experience Bayside Nissan truly great I appreciate everything you did thank you so much

Always prompt and professional service.

Thanks Zeek, and the bayside service team. It has been 4 years and I still look forward to taking my car in for service. The service team here are very professional, responsive and friendly. Zeek is an amazing agent.

Over the years, I have owned over 10 Nissans with the last 3 purchased from Bayside Nissan. Dennis Soriano and the Bayside Nissan Service team is the best, always on time, explaining things well, and so helpful. Thank you!

Great service as always Zeke has taken good care our our cars since 2008

These guys had me in and out in literally 20 minutes for a oil change and tire rotation. Thank you

Service was quick. They usually vacuum but they did not this time.

Great service by friendly and professional staff!

I love going to this location! everyone is so nice and helpful!

Provided exceptional service today...Thanks!

Great work and service.

Fair service, 1 oil change took between 45 minutes to 1 hour. with an apt.

Very friendly staff

Professional, Courteous, and Excellent timely Work at a good price what more can you ask for. Thank you for CaringWarm RegardsDavid

Anthony has been my service provider for the last 2 years. His customer service is outstanding and he always educates me on taking care of my vehicle. Anthony always makes certain that the shuttle is available to transport me back home for work and picks me up on time. Mr. Ellis (shuttle driver) is very courteous and is a great driver. I feel safe being escorted to and from the dealership. Both Anthony and Mr. Ellis are 5 star employees to Nissan in my book. Between the both of them I have an excellent experience in getting both my Nissan Pathfinders serviced. There is no long wait for service and Im grateful for that. My trucks are in top shape because of Anthony.