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Caliber Collision
185B Defense Hwy, Annapolis, MD 21401, United States
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Caliber Collision
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Ca
Review №1

From start to finish Caliber was great. There was a small issue when I picked the car up. A sensor wasn’t connected but they jumped right on it and I was rolling out 10 minutes later. Will definitely return.

Ka
Review №2

Great place! Professional, great work, and such pleasant staff.

Ka
Review №3

This was a collision repair. The quality of the work was excellent and the staff was always so friendly and family oriented.

Qu
Review №4

I can trust your qualified technicians, but I obviously can’t trust you to answer the phone. Can someone pick up over there someday?

Me
Review №5

A fire hose with large metal gasket fell off a vehicle on the highway, and clipped the front bumper of my Mercedes, then it went bouncing around underneath causing all kinds of damage. Some of the damage included: front bumper damage, the oil pan ripped out, the kick pipe was smashed, lower tie bar was dented, some under shields were shattered, and the engine had to be replaced. Progressive Insurance recommended Caliber Collision, and arranged a tow truck to bring the vehicle to the Defense Highway location.Caliber Collision did a fantastic job of keeping me updated with regular text messages regarding the progress of the repair. Each text included a status update as well as a date when they would reach out again for the next update, so I never had to wonder. The staff was very friendly, communicated clearly, and set proper expectations. The car was repaired within the timeframe that they estimated, and was detailed inside and out before they returned it to me. It honestly looked like a brand new vehicle!The car did seem miss-aligned to me when I drove it home, so I called, and they had me come back in for a tune-up with no questions asked.I would definitely recommend this location for anyone in need!

Vi
Review №6

Everyone in the office was very helpful and professional! They did the work on time and the car looked better than when I bought it new. I would highly recommend this location to anyone looking for Quality body work!

Sa
Review №7

Someone backed into the passenger side of my car in a parking lot. Door and mirror had to be replaced and fender scrapes removed. They did a great job!!! They were really nice and I was delighted with their service. Thank you Caliber!!

P
Review №8

Great customer service, did an awesome job on my car recently on my bumper and hood.

Ch
Review №9

Aaron was Amazing! He made us feel like we were his only customers from start to finish.

ab
Review №10

Well the customer service was really fine until they repair my car there were some part that were not quite fixed so I had to go back two times so they can fix the problem again they got some good persons working in there but I just think that they just trying to rush through the problem and forget about the little mistakes or more I should say the little details cuz they really make a lot of difference but so far than that its okay as long as they always say you can bring it back and we fix the problem they will always do that

he
Review №11

Great customer service experience - thank you Aaron for your attention to detail and keeping me apprised through the process. Easiest car service experience I have had - THANK YOU

Ta
Review №12

Someone hit the front bumper of my car. This same spot was hit before and I recall it taking nearly a month to be repaired by another center. Collision had my car looking brand new in just a week. Im so thankful, The staff is polite and professional. I especially recommend for any USAA members.

Mi
Review №13

Great experience repairing my Jeep. Good communication throughout the repair and great workmanship. Works especially well if you have USAA. Highly recommend.

Fr
Review №14

The appointment was scheduled with 50 or school busses blocking the exit. The estimate seemed to me to be inflated. It was over twice the other estimate I got.

Mo
Review №15

TAKE YOUR BUSINESS HERE!Stefan and Anna were my main points of contacts so special shout outs to them. But the entire staff was friendly, knowledgeable, and communicative. A very detail oriented place.

De
Review №16

Top notch work and best in class customer service! Highly recommended.

Av
Review №17

Had my car repaired here after an accident. They were very professional and fast. They did an excellent job of cleaning the interior (I have two kids and it has not been that clean in 5 years) and kept me up to date as needed.

Wa
Review №18

Great company. I have used them multiple times and every time I have been pleased. They are amazing at keeping me informed of status of the work. Everyone is kind and friendly. Hopefully popcorn comes back once we are Covid fee soviety

Ka
Review №19

Really great experience at the Caliber Collision in Annapolis. I recently had some repairs done on my car and this place really made my entire experience that much better! All the work was done extremely quick and they were great at keeping me updated. The staff are all very friendly and helped make the process so easy. I highly recommend this location!!

Jo
Review №20

This place was spot on. Excellent service, communication, work, and quality control. Highly recommended!

An
Review №21

My experience with caliber collision has been OUTSTANDING, my car was unfortunately totalled but the manage there ran down the street to help me get my car towed away from the scene, helped me communicate with insurance and they made the process so quick and painless, the customer service was excellent, everyone there was so nice and walked me through it all, i highly recommend this shop to anyone that needs it!

Ma
Review №22

Caliber Collision did great repair work on my Lexus RX350. They had an open line of communication and kept me abreast of each step. The staff was very professional and open to answering any questions. I received my car promptly and I would recommend Caliber Collision in Annapolis to anyone seeking car body repair work.

Ju
Review №23

Caliber was such a great place to have my car fixed at!

Sh
Review №24

The repairs were completed in a timely manner and I was kept informed throughout the repair process. The repair job was excellent! I would definitely recommend this office for their great customer service, professionalism and quality of work.

Ry
Review №25

These guys are awesome! Recently had some repair work done and the staff was super friendly and made the whole process a breeze. Will definitely be back and would recommend to anyone.

Fl
Review №26

Friendly knowledgeable staff. Timely repairs were made on my car and I was kept updated throughout the process. I will definitely recommend and will return to this collision center!!

K
Review №27

Came in for an estimate. The staff was very polite and helped me right away. Will definitely use this shop when I am ready to have my repairs completed.

Ja
Review №28

Caliber did a great job on my familys minivan! I would recommend them to any one.

Er
Review №29

They took over five days to get me a quote, but after that were incredibly responsive and communicative. Ill chalk the initial bad taste up to a surge in customers. Would recommend. Hopefully I never have to go here again. Their lobby could use some help. It reminds me of a living room from Rooms to Go

an
Review №30

Great no problem will visit again

We
Review №31

Caliber Collision Annapolis employees are stellar - very friendly, helpful and truly care about doing great work for their customers! Highly recommend!

ka
Review №32

Staff was super friendly. Very professional. Car took too long to be ready. Almost a month to complete the damages

Ja
Review №33

Professional and did a great job with the repair. Very friendly and attentive.

CJ
Review №34

Caliber Collision did an awesome repair job. It was reassuring to receive calls regularly with updated to the cars repair. I have had a amazing experience with the these professionals and would definitely recommend this shop.

Ni
Review №35

A window in my truck was busted out. I took my vehicle to Caliber Collision as they have done right by me in the past. Everyone on the staff that I encountered was wonderful! The customer service I received was an A+. The repair was quick and painless and I had my vehicle back in a day. I will recommend Caliber to all my friends and family.

Th
Review №36

The overall body and paint blending work at Caliber Collision is excellent after a take back for orange peel removal . Management on the other hand, is in need of repair, after hearing the customers complaint. The only thing you need to say is how can we make this right or we will take care of it ...........

Ma
Review №37

This place is excellent! My son rear ended someone and it was not covered under insurance. Caliber gave us a detailed estimate and explained what was wrong with it. Unfortunately, the car was so old it was not worth repairing but my service rep Kisha was very upfront and still did the estimate. I would recommend Caliber Collision to anyone with or without insurance.

Je
Review №38

Worst body shop experience. I ever had. Mind you yes it was rush on my part. Attitudes were exchanged but to argue with a customer on phone and in person. The reception desk needs to learn in stressful situations to hold there tounge. Young and immature and definitely noterized as very unpleasant and unprofessional. Communication is key. Thanks to you I went somewhere else and got GREAT CUSTOMER SERVICE. A long with a whole bunch of other business not to go to your shop.

Em
Review №39

June 9-22, 2021

Br
Review №40

I got ripped off from an employer here at the shop at the end of the day the shop soppose to at least try and fix this problem considering they are taking money and doing work on they property very unprofessional and I have to seek to get to the bottom of this sad.

Dr
Review №41

Really professional. Eric was great.

Da
Review №42

Over priced. They said who did the lousy repair paint job, and it was their work

Fr
Review №43

Did a very good auto-body repair job on our damaged vehicle!

Da
Review №44

Great experience dealing with a horrible situation, staff very accommodating and a pleasure to work with! Will be Back!

Jo
Review №45

Recently I was involved in an accident which left my front driver side axle out of sorts along with a lot of trim and body work. I just happened to have my card towed to Caliber because of its relative location to the crash site. Due to the age of my vehicle I didnt have full coverage and after receiving a very prompt estimate from Caliber determined the cost simply wasnt comparable to the value of the car. I have no doubt based on their thorough review that it would have looked and driven fantastic afterward. BUT then the really amazing part happened. Despite my not working with them for the repair the woman I worked with, Carrie, was so amazing in helping find a salvage that would take it off of my hands. I really dont feel like she had any obligation to do anything but tell me to get my junked car off their lot but given that I have the stress of now searching for a new vehicle it was a huge thing taken off of my plate. Any and all other service oriented businesses should take notice that a little human compassion and help out when some one is a bit down on their luck goes a long way to encourage them to patronize your business in the future. Based on my experience I would even go out of my way to have my vehicles worked on at this Caliber location in the future.

Ch
Review №46

Quick, good work. Painless process through insurance claim.

Sp
Review №47

I stopped by for an estimate yesterday with no appointment and was treated like I was a regular customer. I was not expecting to be taken care of so fast. Thank you for making my day. I will be back to have them fix my car.

La
Review №48

Great customer service!

Ro
Review №49

Very bad management and the work is terrible

Information
7 Photos
49 Comments
4.3 Rating
  • Address:185B Defense Hwy, Annapolis, MD 21401, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/annapolis
  • Phone:+1 410-266-8266
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:No
Planning
  • Appointments recommended:Yes
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