I dropped off my vintage leather jacket to have a single snap repaired, something I could’ve done myself if I had the tools. The job they did on the snap itself was fine, but they charged me $25 because they had to open up the lining to get it done. For the quality of the stitching they used to sew it back up though, it’s ridiculous that they charged me that much. Just a couple minutes more effort or a little more care would’ve produced a much more professional result. I ripped out their stitching and redid it myself with an invisible ladder stitch. Still, the holes from their thread remain in my jacket lining.When I called them to see if I could get a partial refund I was told I should’ve asked them to repair it before complaining. How could I expect someone who did such a horrid job in the first place to do better? They probably thought they could get away with rushed stitching since I’m young. Too bad I was taught how to sew and know better. Awful service. I could’ve forgiven them for the wait and pricing if they had just shown a little more care and professionalism.

I had a pair of 1000 mile boots resoled here that I sent in from Arizona, thank you for a great job. I will send many more pairs of shoes or boots to you to your business. Thank you

Park shoe repair totally rebuilt my Birkenstock sandals with cork bed and soles.Great price and only took 4 days!!!This place is awesome!!!!

I wouldn’t trust anyone else with my shoe repairs. Great service and amazing owners!

Best shoe repair in town. They stand by their word and have high standards.

My dress shoes look great! Park does some of the best work I have ever seen. My 20 year old Alden’s look brand new, with soles and shine.

Park Shoe Repair has done several shoes, boots, a briefcase and belt. All the repairs have been perfect. If you need leather goods fixed, come here they are top notch.

I BOUGHT MY FIRST PAIR OF EXPENSIVE BOOTS 819$ FROM AMINAH ABDUL JILIL ONLINE GOT THEM OFF FEDEX TRUCK SAT ON MY COUCH PULLED THEM UP AND THE RIPPED AND TORE( LEATHER) THEY WOULDNT EXCHANGE THEM. I WENT TO 3 DIFFERENT REPAIR SHOPS, NO ONE WOULD TOUCH THEM. WENT TO PARK SHOE REPAIR WHERE ALEX SAID HE WOULD SO HIS BEST, HE DID AN AWESOME JOB IN LESS TIME THAN I WAS QUOTED. YOU CAN BARELY SEE THE DAMAGE, IM EXTREMELY HAPPY WITH HIS WORK AND THEY HAVE A LIFELONG CUSTOMER IN ME!!!!

Thank for fixing the heel on my shoe, that my dog chewed off. Park Shoe Repair fixes just bout anything. Very professional and good quality work.

Great local business! Their prices were the best I could find in Ann Arbor and they turned around my shoe repair 5 days before the date they first quoted me.

Friendly helpful staff in a tidy convenient little shop right downtown. Prompt turnaround, expert repair, and reasonable prices. Support this great local business!

Very pleased with my service! Debbie was very professional and very helpful..did a wonderful job.. thought I had loss my favorite shoes!! Excellent service.. will definitely recommend and will come back!

Some of these reviews state that the lady who is the owner is very nice at ALL... true story! She was rude and said my boots were toast and I should consider buying a new pair. I then went to Ann Arbor Shoe Repair, which is right next door to the awesome pound for pound store. He said they were no problem to fix, just needed a piece of leather to help restitch the seam and could repair the soles. 25 bucks, done in a couple days. :) If you are looking for a store with patience and care, dont go there.

I come to this shoe repair often, mostly for heels. They are very nice people, had a zipper and heels replace. Did a fantastic job at a great price and my boots look new again. I am so thankful we have a great shoe repair Down Town Ann Arbor.

Very happy with my shoe repairs. Ive taken several pairs here and Ive sent friends here as well and I wouldnt trust anyone else with my shoes. Excellent service 👍

I have been going to Park Shoe Repair for several years now, primarily for preventive maintenance such as heel and sole and protectors, but have also had soles and heels replaced on boots and Birkenstocks. The service has always been done on time and much more quickly than a couple of other places I used to go. I used to work for a tailor and you need to have reasonable expectations. The reason they can meet the two week promise is they cannot drop everything each time a person walks in and wants 2 hours of work done that day. Ask how long it will take or ask if they can be done by your deadline.

I was completely satisfied. I took in a shrunken, hardened pair of riding boots that I had already bought replacements for, but I knew I had not cared for them well and decided to get them stretched and softened before throwing them out. Picked them up two days ago and just called Park to tell them the boots have never fit like this since new, they are soft and supple, much more roomy and look like new. I LOVE what they did and the price was very much less than the new pair I had purchased. Now I have TWO pair of comfortable, like-new boots!

The work is excellent and they delivered on time. The prices are inline with other shoe repair places. Warning - Shoe repair in general is usually as much as the shoes cost new, so please dont post that they are expensive. All shoe repair is expensive.Update: I just recently went back for more shoe repair and the lady was out front smoking and waited until done before coming in. i was in the store almost a minute by myself.Going from a 4 star down to a 2 star

They gave new life to my husbands favorite shoe! Wonderful service.

Best shoe repair in town. Theyll do some repairs on the spot. Theyve even given me a free polish. Super nice folks. Highly recommended for leather shoes care.

One of the last few great leather and shoe repair shops that i know of in southeast Michigan. Fast, professional service at a great price.

Great that we have a shoe repair place in Ann Arbor! Friendly and courteous. Walk out smelling like a cigarette though.

Excellent Customer Service! Very Happy will be back.

Excellent service...could not be happier!!!....I am able to wear my favorite sandals again!!!...was not sure they would be able to repair them...did a fantastic job !! Highly recommended!!!..thank you Park Shoe Repair!

They did a great job on my shoes and the prices were very reasonable

Prices are good for products and they were very helpful with my questions.

Did a great job fixing my favorite LOUBOUTINS! They put a red sole on the bottom, where it was all scratched up!

Parks Shoe Repair does top notch work and uses only the finest materials and techniques available on today finest footwear. You can trust that your shoes are in the right hands with the owner and craftsman, Todd Roberts.

Fantastic service. Todd is an amazing craftsman and can be trusted with all sorts of items.

Horrible quality of output. People are nice but they completely messed up my shoes. Used the wrong color polish and turned half the shoe a color darker than they are supposed to be. Would never go back there

Ive been wearing and collecting fine shoes for a few years now and feel safe in saying I know how shoes are recrafted and rebuilt and the general makeup of a mens dress shoe. I have been going to this shop for a couple years now. I knew exactly what I needed done to my shoes, but the owner, Todd, told me I was wrong and he wouldnt do it. All I wanted was a topsole added into my leather soles so that they sit flush with the rest of the leather. I told him what I wanted done wouldnt hurt the shoes and that this is what I preferred because I have seen success with other cobblers doing the very same thing. Some of the best shoe makers in the world use this technique. He got very rude and upset with me and pushed my shoes back into my face and told me to find someone else to do the job. He even went so far as to tell me how long g he has been repairing shoes and that I shouldnt listen to the internet. I apologized profusely as I didnt mean to offend him and wanted to calm him down (he almost stormed into the back of his shop). Completely absurd and unprofessional behavior. I initially gave him my shoes to perform the service on, but came back later after my fiance told me I should not have been treated that way and that they didnt deserve my time or money. I took my shoes to Ann Arbor shoe repair which moved to the mall recently and the owner there told me what I wanted was standard practice and that they can absolutely do this for me. Not only that, but they would be done in half the time Park shoe repair quoted me. If you need quality, kind service from a cobbler, I would go to Ann Arbor shoe repair in the Briarwood mall.I

Great job Park Shoe Repair, putting new soles on my cowboy boots!

Wonderful service and great quality. If I tear another hole in the sole of one of my shoes Ill definitely be returning here.

The owner took the time to look over my boots. When I picked them up they were beautiful.

They saved my shoes that I thought were a lost cause. Thank you!

Never even went. Very rude over the phone when calling to ask for ranges in prices.

These guys are the best!

Beautiful place!!

Good service.

$25 for a simple clean and polish is insane.

Fun

Horrible. Rude. Ruined boot