I went to them because all other bike shops were having service queue for weeks long. Surprisingly they did the maintenance job just fine. Fast(I got my bike the next day) and for a reasonable price.

Awful! Will scam you for every dollar with a 500 % markup. Put the cheapest parts possible on my bike & charged insane prices - the “tune up” was a joke. Some places are just awful.. this place is one of them.Zero stars should be an option in rating.

The store lady was stoned. She didnt know how to differentiate between hybrid and mountain bikes. The other old man was tripping as well with her.

Significantly overpriced, extremely rude, and incorrect repairs fraught with scamming for additional repairs. There’s multiple other excellent shops around town, who will do correct repairs for a legitimately fair price.

Horrible experience. Wish I checked here before going:(

Voicemail says open until 5pm, website says open until 5pm. Called ahead to try and reserve a bike because I was coming in from Atlanta, Georgia. Person I spoke with said they would be open and available so he wouldnt let me reserve. Showed up at 430 and got greeted by a sign stating that they changed hours and closed at 4. This is absolutely unacceptable to not update the information on the voicemail, Google maps website OR inform people that hours have changed. I drove over 11 hours under the guarantee that this shop would be open and have bikes. No wonder this shop has such a terrible rating of this is the quality of service they provide.

Took both of my bikes in for a tune-up and when I got them back it felt like a brand new bikes! They were very friendly at the counter and it was done the next day. I would definitely recommend them. They were the cheapest in town from my research of other bike shops in the area.

Fabulous and caring service from the owner. After selling me a part to fix my bike seat, it was evident I had absolutely no idea how to reassemble my bike seat. The owner took time, without charging me, to help me fix my seat. Genuine service; deserves your business. If you need your bike fixed or need a new bike, come here.

There are a lot of negative reviews on here, but I can only speak to what I experienced which is that the store owner was extremely helpful when I walked in and needed some quick repairs done. He diagnosed everything immediately, and I found the labor and prices for parts to be extremely reasonable. Hes owned the store for decades; this is a true Ann Arbor local business. I plan to return for all my bike repairs and maintenance needs.

My bf and I took our bikes here because we both live downtown and this seemed like a convenient option. My bike ended up turning out alright but my bfs bike, unfortunately, did not. They will do the work you request but no more - meaning, if theres something else wrong with your bike, they wont investigate the root cause / call to let you know.Id recommend going here only if you have no other option. Im certain there are more competent bike shops in Ann Arbor than this place.FYI - they do have an air pump outside (that you have to pay for), but Bivouac provides free air. If your tires are low - and its during business hours - save yourself some quarters!

The owner was able to diagnose and fix a problem with my front wheel (a bent axle), and did so with less than a days turnaround and for a reasonable price.

Pro - Under new management. Mark, the owners son, currently manages the shop. He is fair, reasonable and upfront. I rented a bike on 3/30/2013. The tire on the bike went flat shortly after the store closed. I called Mark and he waited 1 hour and 30 minutes after the stores closing time just so he could repair my tire. Later that day the tire went flat again. When I returned the bike he apologized and gave me a full refund with NO HASSLE.Con - Some of the rental bikes are a bit old. No checks accepted. Cash deposits only for bike rentals. You must pay the full total upfront before renting the bike ($60 cash deposit + $30 rental fee). Previous reputation gained by the sons father for being unreasonable and unfriendly.Bottom-line - the store is under new management. Dont judge him based on his fathers reputation. Based on my limited experience with Mark he seems like a fair and reasonable man.

Polite service, they had exactly the products I was looking for, helped me make my decision, and let me buy them.I had initially gone to a different bike store a few streets away, having seen that this place had been poorly reviewed. However, when I asked about the items I wanted to buy at that other store, I just got copious amounts of empty talk thrown at me. The guy tried to convince me that I didn’t need one of the items I’d requested (I suspect this was driven by the fact that they don’t stock them), and when he was done talking down to me in a 10-15 min monologue in which my comments were not permitted, he immediately turned to the next customer without having sold me anything that I had asked for. The whole situation was farcical and completely vexatious. By that point I was done and headed elsewhere.At the Campus Student Bike Shop, my experience was much simpler, much more pleasant and took all of 5 minutes.

Ann Arbor is host to a number of other bike shops with fair prices, skilled mechanics, and reasonable return policies. A couple of them are even downtown. Theres no reason to go to this shop, even if youre desperate.

I wish I would have read these reviews before buying. Bought a used bike for my son, which he rode around on the sidewalk and it fit him well. When we returned home, the chain would fall off every time he switched into the highest gear. We took the bike to a LBS (we were visiting Ann Arbor), and we had to spend another $30 for a new part. The guy at the LBS told me that this was totally unacceptable even for a used bike. Further, the price was ridiculous. I usually do my research before buying but bought this in the moment. I spent $220 for the bike, another 30 when I got home, and I could have bought my son a brand new Trek with front suspension and much better components for $275 online. It just makes me furious. The LBS bike shop priced the bike at 75. I have never written a review before, but when you get scammed, I wanted to warn others.

Ive had two really negative experiences here. The first was I took my bike in for a tune up, and as I was riding it home the sealed bearings in my back hub just fell out.I decided to give them another shot because the got a new person who works on bike. Unfortunately I was burned again. They were rude, and ungrateful for my business. I spent $300 there on a used bike and a couple parts. I came back to the shop the next day because the rear brake was poorly adjusted, and I was having trouble adjusting it myself. Instead of honoring the fact that I had bought it yesterday, and just making the adjustment, the told me it would be a $15 table charge, on top of labor. This place is a total rip off. The two old men that work there are slimy. AVOID THIS PLACE!

Experience of selling my bike. Unreasonable price + disappointing service. Simply put: worst every bike shop.Yesterday, I sold my bike at 25 bucks to the f**king store, with front wheel being stolen during last weekend. The odd thing is: when I came in two weeks ago with a wholesome bike, they also called the price of 25 bucks. I would wonder if they have got my wheel in advance during last weekend.I bought it at a price of 300 in 2012 Fall and have spent more than 200 on fixing it at this f**king store. Then, all I got was 25 bucks in for trading it in. I think this explains why the store could be running for over 40 years with so so horrible service. In California, for a USED bike SOLD at the same store, service fee would have been waived!! F**king bad store, period.Worse still: I dropped the lock and bell (which I took away from the bike purposefully for my new bike bought from Amazon) in the store and they just kept them!!! THEFTS and dishonest ***.

Rented a bike for a month to bike to rowing practice. Good bike in good condition, fine price, lock was provided. Proprietor was very helpful and gave some worthwhile tips regarding keeping it safe. When I returned the bike, he was also very understanding of some minor damage that occurred in an accident and the process as a whole was easy as can be.

Thank you Campus Student Bike shop!! I should have come to you first! I went to another local bike shop and they had no clue how to fix my bike. I have no idea why, since I called them repeatedly, but they held my bike for three weeks!I took it to CSBS and it was fixed in 24hrs! They know ALL bikes! I have a classic Schwinn, but Ive seen all types of bikes in there and trained bike mechanics who each specialize in different types of bikes. This IS THE PLACE for honest, efficient, and competent bike repair!!

Lack of customer service, but the man knows what he is doing. Good prices and good service.

COMPLETE RIP OFF, WENT IN FOR BRAKES THGAT NEVER GOT FIXED AND I WOULDNT HAVE KNOWN IF I DIDNT CHECK, THE EMPLOYEE WAS WALKING ME OUT AND WHEN I CHECKED AND NOTICED I WAS TOLD I HAD TO WIGGLE SOMETHING TO GET ONE OF THE BRAKES TO WORK AND THE OTHER ONE DIDNT WORK AT ALL, NEVER GOT MY FULL MONEY BACK AND MY TIRE MIRACULOUSLY POPPED 3 DAYS LATER?????? NO SIGN OF A HOLE, AIR COMING FROM INNER TUBE BUT AGAIN NO SIGN OF HOLE??? ALSO I WAS TOLD IT COULD DEFINITELY BE FIXED ONLY TO PICK IT UP AND FIGURE OUT OTHERWISE. I WAS NEVER CONTACTED ABOUT ANY ISSUES WHICH LETS ME KNOW THEY HAD NO INTENTION OF HONEST SERVICE.

I honestly dont know what the negative reviews are for. I brought my bike in on a Saturday to have my brake pads changed, and CSBS replaced them by Monday (theyre closed on Sundays). They were reasonably priced (a little under $8 per set of pads, $15 for labor). Staff were businesslike and not unfriendly. Ill be going back for any bike needs in the future.

I recommend you avoid this store at all costs. The owner, Bill Loy, has been gruff and uncommunicative every time Ive come in. Recently, I bought a used bike from the store- I quickly discovered that I had been hugely overcharged and that the bike had a number of problems. It was unrideable after three weeks of gentle use and indoor storage, and the shop owner was completely unwilling to help me in any way except for charging expensive repairs that didnt address the underlying problems. NO GUARANTEES NO REFUNDS, now I know why!Read reviews on Yelp and youll see Im not alone. There are lots of other shops in the area and youre wasting your money if you spend it here.

The prices are marked up 275% from anything I could find online, no refunds and terrible service to boot. Seriously avoid these scam artists.

Got the tune up job done

Rip off central. They told me that a repair would cost $30 and that didnt sound right to me so I went to another bike shop and the repair cost $3. They have to be delusional. On my way out a peaked at an old school schwin that they were selling. The price on the bike was $350, that bike is actually worth around $100. Please dont go there. Im sure all the good reviews they wrote themselves.

Go to any other bike shop in AA, outrageous price and rude service. I went in to get my brakes tightened and they told me to drop it off overnight. When I picked up my bike the next day, my front tire was flat...had to then go to a different shop to fix my flat.

I purchased a U lock from this store because I was a pinch and needed a bike lock. $55, outrageous. Found my original lock minutes later and they refused to take return, although it had never been used. Not to mention, they were extremely rude towards me at the time as well. Eventually, after fighting with owner for 10mintutes, they offered me 80% of price back. Never will I ever return to this store, they conduct bad business, and deserve to go bankrupt.

**ATTENTION: A dear friend of mine who attends UM was assaulted by the owner of this shop recently. She and others have experienced harassment by him and tried to leave unfavorable reviews on Yelp but they are all being deleted. I hope that Google holds this man and his illegal actions responsible and leaves up this review.

HORRIBLE!! I had an experience similar to some others who left reviews. I took my bike in for new brake pads and conveniently when I got back on that same day I had a kink in my chain that was not there before the brakes got repaired. I took it back in thinking they would correct their mistake, but nope the old man insisted that it was my fault and he shouldnt be held responsible. What a joke. I would give zero stars if that was an option.

This shop, as great as its location is, is the worst bike shop to go to on campus by far. Dont be swayed by its promises of high quality parts or fast service. If you want to be served by condescending employees that appear to have a lot of knowledge or blame you, the customer, for any sort of problem, then by all means let them touch your bike. I just went in to buy parts, I would never let them touch my bike. I heard air isnt even free at the shop. Check out a smaller shop like Ypsi Cycles or Transition Rack, or go to Common Cycle on Sundays for a free, friendly, informational check-up/repair.

I have been coming here regularly for over 10 years and they are nice people and their work is much appreciated.

Just went in for a bike light and they started following us around and watching us like we were shoplifting when we were just browsing. Absolutely offensive. On top of that their bikes are not worth buying. Theyre garbage. Go to a real shop where they treat you like a real person.

Outrageous price and crappy service. My tires were flat so I asked the staff to fix it. Charged me more than $30. Tires were good for about 2 weeks and got flat again. Went back and asked about the issue and were told to pay more to change tires. Worst bike shop, dont go there.

Absolutely terrible experience, a complete ripoff--do not go there. Took it in to replace the tires, which $70 later was accomplished. However, right after I picked it up (literally on the ride back), a kink in my chain miraculously appeared making the bike unridable. I took it back in, in hope that they would correct their mistake (I found a bend in one of the segments of the chain), but the mechanic simply told me that my chain was old and warn out. I had just bought that chain less than a year ago and have put less than 100 miles on it. Chains can and should last for 1,000s of miles and when I first brought it in the bike was riding beautifully. I hate giving people bad reps, but they definitely deserve it after the experience they put me through.

Hard to give them business when they dont pick up their phone either of the 3 times I called. Its no wonder they are rated 1.7 stars overall. Im going to open up a bike shop selling bikes with bent rims and put them out of business with good customer service. Heres another 1 star rating, idiots.

March 2018 -- The quick summary is that CBSB is not what I would consider a LBS (for those unfamiliar with the lingo, a local bike shop is a a small business specializing in bicycle sale, maintenance and parts -- compared to a large box store or online warehouses). Instead, it is the equivalent of a used car lot for bikes. You can find used 1980-90 Schwinn and Huffy (Walmart-type) bikes for the price of new entry level Trek, Specialized, and Giants.So if I dont consider this place a LBS, why three stars?1. They can copy old keys that Home Depot, Lowes, and hardware stores around AA did not have blanks for.2. They have essential bike parts if youre in a rush. If you cant wait a few days for a $10 part to come in from Amazon, then you really cant complain for getting price gouged for 5x that. Isnt this how Kinkos makes money too?3. The few times I was here, I was treated respectfully. I cant confirm or deny the repair horror stories as I do my own bike repairs, but I cant see the old lady at the checkout or the old man who cut my keys treating customers maliciously.

Simply put, the worst. Do not rent/buy a bike here. I would go as far as to say NEVER step inside.I was in AA for the summer and needed a rental bike. I happened to be on central campus and stumbled upon this bike shop and paid for a 3 month rental (old bike), totaling $140, $50 bucks being a deposit.I misplaced the lock and the tires went flat twice and when I returned the bike, they charged me $40 or so dollars for the damages.Criminal.Long story short, they hustle newbies like I was with their centralized, official name.

Dont ever go here. They overprice everything and the owner swears at you and talks crap about you in your face when you try to fix things yourself. I asked for a spoke wrench, but before even going to get the wrench for me, he looks at my bike wheel and tells me that theres no way in hell that I can do it myself. he said he can have it fixed for 25 dollars when all it takes is a simple 5 dollar spoke wrench... worst staff ever. I really hope they go out of business....

I brought my bike in because I happen to work nearby. It was a mistake. I should have gone somewhere else. My bike was having shifting issues not going into the highest and lowest gears. I specifically asked for the rear and front derailleur adjustments to resolve the issue because I didnt have time to do it myself with my workload before the holiday weekend. When I picked up my bike 24 hours later they told me that the chain had to be replaced. I said ok thats fine and all the chain was really old anyway. Then I asked if they did the derailleur adjustment to the front and rear. The guy stood right there and said Yes. I asked about if it went into all the gears. He said yes he tested them. I said ok. Walked the bike out to my truck and put it in. When I finally got home and took it for a spin down the road....yep you guessed it. EXACT SAME PROBLEM. The derailleur stop prevented them from going into the gears. They either lied and didnt touch the derailleur or dont know what they are doing.

Total scam difinitely I wont come back there again never

This has got to be the absolute worst bike shop in the Metro area. They are extremely overpriced, and every single employee I have encountered there is rude, argumentative, and does not know what theyre talking about.I got charged twenty-one dollars for replacing a tube there, a 3 minute job. They charged me seven for the tube, and fourteen dollars for three minutes labor. Ypsi Cycle or Wheels in Motion would both have done the job for twelve dollars total. Seven for the tube, five for labor. Campus Student bike shop overcharged me by nine dollars.I recently got in a bike accident, and took it there to get their opinion. They did not care that the rear derail-er was causing problems, and were instead focused on my carbon handle bars which appeared bent. They proposed heating the carbon and bending it back into place for over sixty dollars, something that would have damaged the carbon even further. They clearly know nothing about their work.Case in point, dont go here. Ever. Please.

It was closed when I showed up. Waited around for 10 min after opening time. Lost my business.

The man that worked here (presumably the owner) was not very helpful. I had to try and coerce information from him about everything. He then overcharged me and sold me the wrong product. I would recommend visiting a different bike shop.

I bought a used Nike for 160. It will do for now. I have no complaints.

The negative reviews are true. I decided to give this place a shot to help local bike shops and was burned. The owner and I went over the bike when I dropped it off. When I got it back it was making a friction sound of the tire rubbing against something, and he told me I brought it in like that. I told him we went over it together. He would rather be right than earn my business again in the future. I think this place needs to go out of business. DO NOT give this place business.

Took my bike here for a tuneup. It was returned with the handlebars slightly off centered and the brakes still barely worked. Paid a lot of money to get it back in the same, or worse, condition than it started in. Such a rip.

Went in to fix a broken chain, they told me it would be $15 to fix the old chain and $22 to just get a new one. So I got a new one. When I went back to pick it up, they rang me up for $40 saying the quote didn’t include labor.Would not come back again.

They are super nice and reasonable now, just switched owners

Superrr over priced for used bikes when you could get a brand new bike for a quarter of the price

Thank God for the MoMs and Paps store. Dont show up late. And dont try to get things done for neathing. I Love the shop, And if your not being a moron,mabe pops wold do a little wheeling and dealing with ya.

Close at 4 pm not 5 pm

DO NOT SHOP HERE!They do not do returns on any item even unused parts.Way overpriced.Poor bike selection.Worst customer service.Bring your money and bike needs to another bike store.

WORST Bike Shop in Ann Arbor. Sold me a broken bike...

Really bad service. Avoid this place if you can.

The hire bikes were pretty awful old junkers and the person behind the counter was far more interested in her nails and taking phone calls than in renting out a bike ... but the location is perfect FWIW....

Gave me the wrong size tube then when I asked for a refund he shorted me.

Simple, straightforward tube replacement at a reasonable price.

Terrible. The guy sold me a 14MM bolt for a 15MM axial. Im not a bike guy so I didnt know what I was dealing with. He said it was the standard kind for my bike. Stripped the axial. Never coming here again.

Worthless. Rented a bike-- bent chain ring, loose stem, wobbly tires. Went to return bike during posted bike hours. Closed. No notice on website, nothing. I told them when I was going to return the bike, they didnt mention anything about being closed. Avoid.

This place is a rip-off and feeds off of naive college students without access to places further from campus. Dont give them your business.

A disaster in terms of prices and services. Avoid at any cost

Does not give information about materials when buying so when the material is broken you come back for a better version

This place is a joke, and is only still in business because of its location and high student turnover!

Really really bad work and terrible service.

Way overcharged for terrible service dont go here.

Refused to help