HORRIBLE, HORRIBLE, HORRIBLE customer service! We ordered a $4,000 couch in April, with a delivery for end of August. Fine. We gave ourselves enough time that this would be fine. Well, I have spoken 8 different people (not an exaggeration) from Pottery Barn, and whatever other companies they keep sending me to, to try and get this couch delivered. Mind you, no one ever contacted us to let it know it was ready for delivery. WE finally reached out after hearing nothing. No one there knows what they are doing. After going round and round we finally have a delivery date for Sept 23, but I honestly dont believe this couch will ever deliver, and if/when it does, my guess is it will be damaged. Pottery Barn used to be a good company, but definitely not anymore. Ive ordered my last piece of furniture from them. I can spend $4,000 somewhere else.

Worst customer service experience and such a disappointment. Ive been a huge fan of PB for a long time and this was my first furniture purchase. Twice now Ive received a call the day before the delivery was scheduled informing me that they couldnt find all the pieces in my order, only to receive a call back a couple hours later informing me that they have all my pieces ready and would like to schedule delivery. So frustrating!! They dont seem to know if they have all my pieces or not and cant figure it out. Customer service doesnt return phone calls or e-mails and seems resigned to the fact that their delivery operation is a complete mess. I will never order anything from PB again.

Terrible customer service, I have had my furniture delivery date moved 3 times. No one responds if you use the customer service email. When I’ve called they can’t really give me much information either besides that it should be coming soon but their tracking feature is never updated. Not impressed at all for the cost of their furniture I would expect way better service!

5 + months and no furniture!!! Terrible customer service by both the store and cooperate. Ordered furniture in August expected to be delivered by mid November once the order was confirmed it was pushed back to mid December then end of December after they charged me for my items. They then lost my order and would not send me another one without a five day hold. If I reordered they wouldnt be here until February. No compensation or expediting of my order was offered. Do not buy from here.

Pottery barn is great but a staff member at this location had a sassy attitude when I was walking out. Did I buy anything? No. Am I a 30 year old that looks like a 17 year old? Yes. I felt as if she thought I was either going to steal something or I was waisting her time for being in this store. I shouldnt have to show someone my car, house, ID, and bank account to feel welcomed to shop somewhere. I was looking at couches to feel it while comparing other couches. I was so turned off, I wont buy from this location.

This store does have some nice home items, especially furniture, however the prices are a little high. The last time I was in the store it was very dusty, kind of a let down in an indulgent store such as this. I have never found the staff to be friendly or welcoming.

Beautiful store. Lovely things. Wonderful place for gift shopping.

Just browsed but they have unique pieces.

Wasnt able to find what I was looking for, but the people who assisted me are very kind and helpful. They helped me look online, find things similar to what I was looking for and even gave me the number to other stores to find out if they had what I wanted. The store was also very cleaned and organized.

My shopping experience was pleasent as the associates were very helpful, knowledgeable, friendly and polite. Some PB products are top notch, others, well... Alas, everything is rather expensive.

We had a house built and needed to supplement our interior design on a budget. We worked with Toula. She was great- provided design ideas and suggested pieces that would work with what we have. She was respectful of our budget and offered suggestions that would save dollars. Loved that she was thorough and followed up. She double and triple checked measurements and orders to ensure accuracy. We will definitely go back and ask for Toula!

I have had a fabulous experience with the home decorating service. Toula is amazing. We just ordered a kitchen table that she recommended ....it looks fantastic with our design.

I love this store.. There customer service is amazing

This store has many unique home decor and kitchen gadgets. If you want something unique for your space or are looking for the kitchen gadget that you need this is the place.

We had an issue with a duvet we had purchased at the Novi store (we paid for a King, but when we got home it turned out to be a Queen/Full and to make matters worse we didnt know this until after the return period had passed). Angela at this store, in Briarwood, was extremely helpful and friendly and exchanged our duvet for the right size without issue. Needless to say, well be coming back to this store. Thank you for the great assistance!

Great products. Great Customer service.

Love their style of housewares and decor here.

‪Buyer Beware!!messed up our full house oder, bedroom, living room etc. Tell us will credit $1800 when full order is delivered. 8 weeks later when it finally comes in will only credit us $300.

Ask for Jack. He is the best person they have on staff

Love this place

Cute but pricey

Unique stuff!

Love Pottery Barn!!