I worked exclusively with Chris & Charlotte for the trade-in of my old vehicle & the purchase of my new Honda CR-V. I was extremely happy with the service provided and would 1000% recommend anyone considering buying a new car to Germain! The atmosphere is super welcoming & I never felt pressured into anything. I also thought their communication was super transparent & I appreciated that considering the chip shortage.

If you are okay with extremely poor communication, this is the place to go to. I bought a used car from this dealership on July 28, 2021. I came in on a Monday to look at the car, and sat down with the salesman to tell what I wanted to put down for the down payment and the term for the loan. He told me that a full inspection of the car had been done and he would email me the inspection report later that day. Still to this day, I have never been given an inspection report. The next available date to come in and finish the deal was two days later on a Wednesday. I had my young children with me, and when I got there, I was told that my salesperson did not come into work that day because his daughter was sick. I understand taking care of family, but a quick text or email to let me know that I would be working with someone else would have been nice. As I sat down to finish the paperwork with another salesperson, it came to my attention that my previous talk with the initial salesperson had been ignored, as the term and down payment did not match what I had asked for. The inspection report was not provided to me at that time either. A week later, I received a call from the initial salesperson who told me he hadnt been to work in a week because he had a case of the common cold. Fast forward six weeks later, and the car I purchased from Germain is in limp mode with a Check Engine light. This is a 7 year old car with 54000 miles on it, so I understand that I purchased it without a warranty and they are not responsible for this problem, but I never expected my car to need expensive service on the engine less that two months after I bought it. One red flag that should have clued me in was that when they gave me the car, it showed 17% life remaining on the engine oil, so they didnt even change the oil in the car before they sold it.I had the oil changed shortly after purchase, and I chalked it up to the used car market at the moment. I emailed the salesperson to let him know of the engine problem and to ask if there was anything they could do to help. He emailed me back and told me that he would talk to the service department the next day and email me back. Over a week later, I still have not heard anything back from him. Any response would have been better than nothing. This was not a good experience for me and I would not go to Germain again for anything.Edit on 9/28/2021: Despite the response from Mr. Farkas, no one has contacted me and nothing has been emailed to me. They have my telephone number and have not called me. They have my email address and have not emailed me.

I’m not a huge fan of dealerships in general but these guys are pretty straight. They have always been good communicators and accurately estimate how long service will take and cost. I’ve also heard that they treat their employees really well which is important to me.They also hooked me up with a discount on a big bill and warranty work is always a breeze with them. Highly recommended for Honda service in Ann Arbor.

We have purchased our overall seventh Honda in 30 years and second Honda from Germain Honda of Ann Arbor in two years. Mr. Kent Hepler’s help has been above and beyond our expectations for making the purchase and trade in operation go smoothly. His wide knowledge and easy to understand explanations were absolutely delightful. He is a treasure in the Germain dealership. Thank you very much and hope to buy more vehicles in the years to come.

Nothing but an awesome experience here. I worked with Mitch Hardcastle and he made the process so incredibly easy and simple. He is available when you have a question, super knowledgeable in the industry, and most importantly, honest. Im sure everyone is great here, but if you show up and ask for Mitch, you will not regret it! He has our business as long as he is in the industry.

1 Star for failure to provide full service causing a void in the warranty and for ignoring requests for resolution. Please read. I no longer trust their service, the salesperson and question their maintenance reports.I purchased my Honda CR-V and even bought the extended warranty 2 1/2 years ago. It has approx.19,000 miles on it and has only been serviced by Germain following Hondas maintenance recommendations/schedule and on Germains Service Dept. expert input. In those 2 1/2 years they have never recommended tire rotation because their maintenance reports showed it didnt need to be done. During the last oil change/maintenance check my husband questioned whether they should be rotating the tires based on the mileage. We had them rotated. Two days after the service appointment we went on a day-trip and my husband noticed a loud humming sound from the tires. We returned to Germain for a diagnosis. They thought it could be the tire or a hub bearing. I left the car and then they texted me stating the tires were feathered/worn and that was causing the humming. Their solution was to buy new tires at $900. I asked my husband to step in and he inquired about the tire warranty. They stated it was VOID since the tires hadnt been rotated regularly. They then stated if I didnt want to buy new tires then continued driving MIGHT cause the humming to lessen over time, but the next time I come in for service it would be at 25,000 miles and I would probably need new tires at 30,000 miles anyways. The tires are pro-rated at 60,000 miles so why would they need replacing at 30,000? I bring my vehicle to a Honda dealership for their customer service and expertise. Germain Service NEVER recommended tire rotation based on their inspection reports and now the tire warranty is void because the tires werent rotated! Their website does not make it easy to contact anyone directly. With multiple calls we have addressed this issue with the service tech (Larry) and the service manager (Jeff), the salesperson (Desmond), and the general manager (James). Although they state they will contact us they have ignored our request for a resolution to a problem they caused. The tires are humming due to feathering because they werent rotated regularly. They never recommended rotation and because of it the tire warranty is voided, BUT they have a great deal for me on new tires. They even sent a promotional email a day later for a sale on tires at approx. $650. That was their solution to their lack of service. Their website claims to be committed to their customers and a multiple award winning dealership. Ignoring this issue is not committed nor worthy of any awards.

Update: Doug called to apologize and explained some of the reasons why my emissions issue was misdiagnosed. He promised to train his service staff to improve communications with customers.Service has gone downhill. I have an emissions problem on my Pilot that still isn’t fixed after bringing it to Germain twice. The first time they diagnosed the problem and ordered a part. Waited for over a month for the part to come in. I have no complaints about that. I brought my car in today at 10:30 to have the scheduled service and was told at 2:45 pm that the diagnosis was wrong and they didn’t have time to fix it today. So now I get to take more time off from work next week to bring my car in for the third time for the same issue. They didn’t have my paperwork in their system and kept asking to borrow my tea-stained hard copy that shows the work done at the last visit. People make mistakes. I get it. But I feel that they don’t value my time at all or understand that I can’t just leave my car there from Friday to Tuesday with no offer of a loaner vehicle. I also had to wait a long time to check my car in. I was not treated the way I would treat a customer. I’ve been a customer since 1992 (Howard Cooper before Germain). I have a gut feeling that I got the middle-aged/retired woman treatment. Maybe I’m wrong. Maybe they don’t value anyone’s time. I would like a sincere apology. I spent $75 on a rental car today too. (Because it’s hard to be without a car all day when you’re a single mom with a job.)

We brought our 14 yr old Element in for service. Nick was very helpful in quickly diagnosing our charging and starting issues, and brought to our attention some unrelated that were near failure, saving us more trouble down the road. Thanks for a great service visit Nick!

Both service and sales were great to work with! I highly recommend Chris in the service section and Mitch Hardcastle in sales.I previously owned a 2006 honda civic, until I ran over a large racoon that did more damage than I originally thought. It happened right before I needed to make a 6+ drive home for the weekend. I ended up getting it towed here. Chris in the service section made sure I new quickly what was wrong and how much it would be to fix. I ultimately decided that I did not want to pay for such a large service on an old car, and Chris allowed me to keep my car there for the weekend before I decided what I wanted to do with it (ultimately traded it in, still for a great price!).With no car I had to look quickly at options to get home the same day. I found a used honda civic at this location that I thought I may like to purchase, and they were able to get me an appointment in just a few hours with Mitch. Mitch was great talking me through the process and made sure to answer all of my questions. I was able to drive the car off the lot right home. Mitch made sure to get all of my belongings from my old car and kept them at his desk until I came back to Michigan the next week. If you need a new or used car, ask for Mitch!

I would have given a 5 star but for the one issue with my new 2021 Passport which had a bad lighting fixture. I had to go couple times to the service center to fix it. Kent Hepler is a great sales person and very good to work with. He is super fast!!

Last week I bought my 2021 Honda Accord hybrid from Germain Honda of Ann Arbor and started on the new journey with Mitch Hardcastle. Mitch is very knowledgeable about his products and explains indepth technicality of the car with what ever he has experienced with his car. I had a very smooth process throughout avaiblity, test drive and payoff. Mitch is super honest in his process and available for any questions you have for the vehicle. I look forward to continuous business with Mitch untill I have this vehicle with me. Thanks!!A little hiccup with the Honda financial company as they didnt properly understand my visa situation. But full points to the dealership.

Great atmosphere, Fantastic crew. I could not have been more pleased with my experience at Germain Honda of Ann Arbor, my sales representative Jason Loren was a pleasure to work with and I will most definitely be referring family and friends to him in the future. Great Energy, Good intentions, and Great communication. Best dealership experience I have had by far.

Nick at Germain Honda was very helpful and responded quickly to my needs. My alternator failed over the weekend. I did not have an appointment and needed my vehicle for work. My vehicle was fixed very promptly and Im very happy about that. Thanks Nick and Germain Honda.

Chris was really helpful and answered all of my questions. The check and repairs were quicker than I expected, too! Its great having Germain nearby for my Honda needs.

We were so appreciate of and impressed by the service writing team during our most recent experience.And we were in an absolute bind to have two tires replaced before moving out of town, and their schedule was full. Nick and some of his teammates worked diligently on short notice to order tires, and fit our vehicle in to the completely full schedule. We’re very very grateful that they went above and beyond (as they always do!).

With an accurate wait time estimated for brake replacement, I found a pleasant quiet spot to work. Nick tracked some details for completion on my list with good oversight. Thanks.

I am from Cleveland here for the arts festival. I had a crisis oil change needed on my pilot. The young service person was beyond understanding and fantastic. He got the job done in half the time he told me at at a good price. I couldnt have asked for more.

Everyone I’ve interacted with at this dealership has been so kind and knowledgeable, but Jeff has particularly stood out to me. He is always willing to offer his advice while making personal connections. He really knows his stuff, but seems perfectly conservative in his recommendations.

I WISH I COULD GIVE THEM ZERO STARS!Absolutely the worse service I have ever received. I brought my car in for a routine inspection, tire rotation, and to replace my breaks. Within a month my car started falling apart, when I called them to complain and say I needed to get it looked at. The service rep did not provide his name, nor did he offer to set up an appointment to get it looked at. I called 3 times. Took my car to my family mechanic and he said there was no way in hell my brakes should have grinded all the way down and the amount of damage done to my car should not be present 6 months after service. When I called Honda back, the Service Manager Doug told me I did not know what I was talking about and that just doesnt make sense, no one would take a call and not set up an appointment- Im sorry but that doesnt add upDoug offered absolutely no help, was rude to me on the phone, dismissed my complaints, and then told me he can offer to look at it and maybe repair the damages THEY CAUSED. I DO NOT trust this place with my car, do NOT trust the service manager because he is just trying to ring you for your money.I will never be bringing my car back to Germain Honda again. Absolutely appalling service and apparently the customer is wrong.

Shakeal was a delight to work with and made the process so painless, easy, and almost fun!And I LOVED getting a 24 hour test drive….it was incredibly helpful!

Happened to check my coolant before going in for an oil change to find the reservoir tank bone dry; I thought that was odd and wondered if it did not get filled up last oil change. I go in every 2 months. I filled it up and brought it in a few days later. Turns out I had a coolant leak and the reservoir tank was consistently emptying on a daily basis, which means it was empty when I brought it in and nobody let me know. I now know that coolant only needs to be topped off a couple to a few times a year at most. The reservoir tank doesnt make it easy to read the level, but you hold a light on the tank and you can see it just fine; something you hope a tech. would know, to let you know, and prevent catastrophic engine damage.I left a voice message at the shop and never heard back, so I tried calling during business hours and was on hold for what ended up being 30 minutes both times and never got through to anyone. Next time I come in for some coolant, I ask for a managers number and leave a voicemail. Nobody got back to me. So I go to the shop and find a manager, who tries telling me it is normal for the reservoir tank to sometimes be completely empty. I tell him the problem was fixed by replacing a visually cracked radiator at another shop and he tries selling me a diagnosis; I had a couple other concerns and at some point I got scolded for having my radiator fixed at another shop and not letting their shop try to fix the problem; well, I left two messages, and tried calling in and ended up on hold for 30 minutes twice, so I dont know about you, but doesnt seem like the best place to get work done if something goes wrong.Edit: I wasnt expecting anyone to diagnosis my vehicle during an oil change, but not letting me know the coolant tank is completely empty is a pretty large oversight that could have led to catastrophic, and not to mention, costly, engine damage. Nobody returned either of the messages I left.

Needed a new car in a hurry and worked with Mitch Hardcastle for the second time and he took care of me just like he did the first. Mitch makes car buying easy and always makes sure you’re treated like family. Would definitely recommend going to him if you’re in need of a car.

I have purchased two vehicles at this Honda franchise and have all of my services done here. I trust Germain to give me the appropriate advice and do the work well and I’ve never been disappointed!

Just leased my second Honda from Germain Honda and expect to continue doing business with them well into the future. From the sales floor to service department they have always been great to work with. I highly recommend the dealership to all of my friends and family! Dean Schultz is a great sales person to deal with too!

Worked with Jeff and he was so kind and thoughtful! The service was quick and affordable. And there were shaded picnic benches to sit at in addition to the indoor seating area.

Mitch was great to work with. Within 30 minutes of my online inquiry he sent me a walk around video of it including a start up and close ups of some of the imperfections (I bought a used car). I traveled from Iowa to Ann Arbor for the car and communication was great throughout the process. Paperwork was ready to go when I got there and the whole process was pretty painless. Mitch got sick so when I came to pick the car up Jason had to take me through the purchase on delivery day and he was awesome too. Really enjoyed everyone I dealt with. They were honest, good communicators, and all around enjoyable people. Made it a great experience.

My salesperson Shakeal was fantastic! Extremely pleasant to work with and very easy to talk with. The whole experience was wonderful from start to finish.

I dropped off my car on a Sunday and it was a very simple process of leaving my keys with a description of my car problem. I received a message from Germain Honda the next morning and my car was fixed that afternoon. I am very pleased with their communication and efficiency. Thank you!

Rick was great--he kept me informed throughout and helped me schedule the next appointment when the brakes will be taken care of.I want to point out that I have had a BAD experience with sales and financing. I dont think Ill ever buy a Honda from Germaine again. (My first Honda was from Howard Cooper.)I still come to Germain because Ive worked for years with the service staff, which Germain inherited from Howard Cooper. Theyre the ONLY reason why Im still going to this dealership. Sales might want to interview people in Service to find out how they can be better with customers.

The folks here have taken excellent care of me since 2007 when I 1st drove my car off the lot. Theyre honest, hardworking, and you can tell they really love cars and value relationships with their clients. Trust me, my next car will roll off this lot, and wont get serviced anywhere else!

Had a great experience with Germain Honda, I live in California and my son goes to school in Michigan. Larry Gocha in the serviceDepartment treated my son like family and really took care of the car and helped us multiple times during my sons years in Michigan. Very grateful to Larry and Germain Honda!

Bought a 2022 Honda Odyssey a few weeks ago. Our roof box was delayed. It came in but there wasn’t a service date available to install it before our family camping trip so I said I’d come back for it with my partner and we could install it ourselves. The service department (Corey) and our salesman (Brock) contacted us and said they would install it the next day for us so we wouldn’t have to fuss with it. Amazing customer service! We already bought the car but they still want us to be life long customers so they are taking good care of us 😍

I have always had dreams of owning a BMW one day. I’ve been really looking for one for some time and got an alert from CARFAX. I looked at the cars that showed up and there it was. The perfect one so I sent a message to the dealership. Dean Schultz responded to my message right away. I’m sure you have heard stories about how car sales people won’t stop pestering you to do something. Dean actually listened to me about all the items I needed to get over. He was in no way your typical car sales person. When we talked and I wanted to see more photos he made a video to make sure he was able to show everything I asked for and a ton more. It so far in my fifty two years of life was the best experience purchasing a car and I hope to send him a ton of friends and family

Ric in service handled the work order from start to finish. Updates were giving throughout the process. Professionalism was greatly appreciated.Thank you

Purchased my second car from them, and hands down the best experience Ive ever had from a dealership. Mitch was amazing, and really made us feel like family. Recommend this place to anyone looking for a good deal, and a great buying experience.

Did what I needed AND what I wanted quickly and in a reasonable budget expectation plus squeezed me in because it was a bit of an emergency, something for which I was really grateful.

Very courteous and was greeted with professionalism. Ric was great, kept me informed on the status of my vehicle. would recommend Germain for service.

Stopped into the express service and they were able to quickly replace my battery and an interior light very quickly.Would recommend.

Excellent as usual. Been coming to Cooper / Germain for nearly 3 decades. John was great: knowledgeable, fast, good sense of humor.

Bought a 2021 Honda Accord Sport 2.0 off Jason Loren, and I couldnt have had a better experience. The conversations were easy -- like you would have with family or friends. Never felt pressure. Highly recommend.

I have a great experience with Germain Honda AnnArbor. They answered all my questions and understandable with really professional car knowledge and customer service skills. So far they made everything is clear, I prefer to refer any my friend to go to shopping with them.

I just leased another Accord from Germain Honda of Ann Arbor. I love the friendly and professional staff there. Chris Schroeder was my sales person. He was very helpful answering my questions regarding all the new technology. He kept me updated throughout the sales process. Evan Carrier was the financial person. He made sure I got a fair trade in for my 2015 Accord. He worked tirelessly to make sure my buying experience was was excellent.

My overall experience with Germain has been very positive. Ive worked with Nick (in Service) a handful of times, and hes always a pleasure to deal with.

I recently had a new key made for my civic. I called many places and Germain Honda was the only place able to help me in time and for a reasonable price. I worked with Jeff who was very professional and the job was finished quickly!

The problem was diagnosed quickly and resolved in the timeline discussed. I was leaving town for the week, and they were great about keeping my car until I returned. Excellent service!

Easy scheduling and communicative service. After receiving the estimate I was able to directly message the service team any additional information or requests for my vehicle. Quite the convenience👍

Review of Service - no experience with Sales. I havent had a good experience with Germaine Honda in years. Starting from two years ago,- I took my car in for a scheduled oil change and left it with them at 8 am. I told them I neded it back no later than 3, but they werent done with it until 6 pm.- Took it in for a B service and had the most pressing maintenance done, but they gave me a list of necessary maintenance that ran about $1200. When I returned to get it done a few months later they admitted the car didnt need any of that done, and the guy whod recommended it had been fired. Then they found new problems that cost $900- I took it in because one of the tires had a slow leak and I had to fill it every 3 days. The morning after I got it back a different tire was completely flat. The problem had been amplified and translated one wheel well.- I made an appointment for oil change. They canceled it, telling me that could be done through the express service. Drove there an hour before my canceled appointment to find a 3 hour wait with cars backed up outside the entrance.If youve had a good experience here, Im happy for you. I will be taking my business elsewhere.

While the business is outstanding, the prices are twice what I find at Belle Tire. Honda points out all the safety issues that need addressing, but the prices are too high for this wallet. I wish they could lower the prices

Bought a used car years ago and still love it too this day. Havent had any problems. Used their express service twice now and have been pleased with the service. Nice people too

Very good customer service. Did not try to sell me something I didnt need. Clean and modern service, waiting and sales areas. Very helpful.

Excellent customer service, everything was explained clearly and no high-pressure sales. The car was repaired quickly, work was done well, and price was fair.

I simply trust both the make (Honda) and the dealership to be worthy of my confidence.

Pretty good service. For various reasons, mostly because my car is so old, I’m going to stop using the dealer for my mechanic. Prices are better elsewhere.

I have a 20 yr old Odyssey. It had various issues which they addressed at the least cost possible. Basically they worked on keeping the car running safely for my young adult children.

Mario was great in keeping contact with me throughout the purchase process. Moreover he kept in contact with me after the purchase and continued to make sure that I am having a great experience. Everyone there was always eager to help and willing to answer questions I had. When I was signing things, Evan made sure to explain what I am signing and why I am signing it. Highly recommend!

Mario took excellent care of us. We got a good deal on a great car right when we needed it. Highly recommend.

The staff were great, they were transparent about pricing and talked me through the services my vehicle required. Definitely will be coming back!

I couldn’t have had a better experience purchasing a new vehicle. I just purchased a 2021 Honda Accord and can’t say enough good things about the exceptional sales staff, especially Chris Schroeder. Very high customer service without the high pressure sales. Germain Honda is a top notch dealership that has earned my respect and my future business.

The buying experience was top notch from start to finish. Mario was a great listener & really worked to get me the car I wanted. This is my 3rd Honda Pilot & the best dealership I’ve had the pleasure to work with. I highly recommend letting them earn your business!

Germain Honda provides swift service. Larry let me know what was going on with my vehicle every step of the way. His input was very informative and helpful. Now Im back on the road my car is riding smooth as a babys butt. Thanks you Larry

Service Department has a great team and take very good care of of whatever auto issue arises. Couldn’t ask for more. Thank you Andrew for overseeing things. 5 star experience.

Thanks to the Service Department for timely and responsive service - everyone was helpful, kept me informed throughout the day, and addressed the problem.

Nick has always been super helpful with our maintenance needs. Our family will turn to Nick for help with our vehicles. Michael has been prompt and helpful also in oil change lane! Thank you!

Great experience. Professional and courteous staff. Didnt feel pressure to buy like other dealerships. I bought a used vehicle and they went the extra mile to make sure everything was working for me.

Always prrofessional and friendly. Excellent customer service! Its very nice to be recognized and called by name when going in for service. Thanks!

The entire team was helpful and polite. Great service!

I was promptly met at the entrance by Larry. He set the maintenance and service appt in motion and informed me of the details concerning additional repairs needed following inspection. Then he contacted me to inform me that my car was ready for pickup an hour earlier than initially estimated. Can an appt like this go any smoother or better? I don’t think so! Thank you Larry, thank you Germain....

Per service - I always feel that my car is being well taken care of here. The team explains things well, and are not looking for the upsell repairs. I just went in for a recall check, and nothing out of pocket or quick fixes suggested. I also enjoy the text-status messages for the repair, convenient for those with a house with young kids where calls can be tricky.Only things keeping from the 5 Star are the dealer level pricing for service (but as above you get what you pay for) and that the Saturday hours for Service were cut for the pandemic.

Second purchase from them for the wife and I. Everything was easy and seamless. Brock made sure to show us all the features of the new vehicle. Wouldn’t go anywhere else - they will take care of you!

Michael at Express Service has been my go-to person for so much here! He’s been fantastic! Friendly, communicative, welcoming, accommodating. I want to keep getting Hondas so I can keep using the service he and his colleagues provide!

Love working with the folks at Germain Honda of Ann Arbor! They make the car buying process easy and painless.

Great service. Honest and friendly staff who keep you informed at every point in the process. Would not take my car anywhere else.

I have used Germain Honda services for years and I am always impressed with their care of my 2011 Honda CRV. This trip was an oil and transmission fluid change (cheaper than going to stand-alone operators!). It was as quick as could be (4 cars ahead of me) and all the representatives who handled my car are consummately professional, honest, and a joy to do business with.

Jason was so helpful! He made buying the car from out of state very easy!

Always a smooth and painless process to get service on our Honda!

Van got done in a timely manner. Friendly staff. Staff always helpful. Highly recommend company. Staff always looks for specials and ways of saving money for me.The only downside is everything costs so much these days and it’s everywhere. I haven’t worked over a year and I’m disabled.

Jason and Evan are awesome! They helped us get a Honda Civic 2015 that we love. Was finally able to take my road test with this awesome car and easily passed. Thank you!

Great service for an issue that took a bit of an investigation to solve.

Very happy with the service. The business center makes it possible for me to wait for service to be completed.

Chris was amazing throughout the entire process. His experience made my purchase quick and easy. 10/10 would recommend buying from him!

Always received a great service, clear communication, accepts Costco auto program coupons, children room is great when your kids are with you.

I had an absolute blast today purchasing my new car!! I have been looking for my perfect car for months and working with Jason Loren has been truely nothing shy than absolutely amazing!!✅ He went above and beyond! Even picked me up from the rental car location!!✅ Provided great deals✅ Gave me undivided attention & quick response✅ Kept my best interests in mind✅ So extremely personable!!I drove 11 hours round trip and would do it all over again in a heart beat since it was such a great experience! I LOVE my new car! Thank you!

We just bought a certified used car from Germain with Kristin. She was great and made the whole process really easy. In total it took us 3 days from first calling and checking out vehicles to driving off with the one we wanted. We were never made to feel any pressure to buy, and if we declined an option Kristin respected us. She did show us all of the great options we could have and we went with the ones we felt were the most beneficial. In the end Kristin helped us a lot, and were happy with our purchase and interactions with Germain Honda.

Competitive prices and friendly service. Really appreciated how fast and easy the buying experience was. Walked out with my vehicle within 2 hours!

Top notch Service Center. Friendly and honest staff. Highly recommend.

Kent is a wonderful salesperson! Really decent, thorough, honest and prompts. Really great experience!

Just had some work done on my Accord at Germain Honda of Ann Arbor. Overall it was a 5 star experience. My Service Advisor was great to work with, friendly and professional. The waiting room was clean, quiet and arranged to keep customers socially distanced from each other. The technicians returned the car to me running better and physically cleaner than when it came in. Couldnt ask for more. I was totally happy with the experience.

My experience yesterday at Germain Honda of Ann Arbor dealing with Michael was excellent. As always, Michael is very helpful and genuine, explaining what needs to be accomplished when my Honda 2005 was being serviced for a oil change, Headlamp bulb replacement and air filters replaced. Michael is very personable and authentic.

Shout out to Evan Carrier and Jason Loren at Germain Honda in Ann Arbor! They helped us get an AMAZING DEAL on a 2021 lease for a Honda Odyssey EX so I could get out of my underwater car loan.They were knowledgeable, caring, honest and had a great attitude! They really did everything they could to help us out and they were a joy to work with! What an amazing early Christmas present! We are so thankful! I definitely reccomend them! Give them a call!

I had my car appraised by Olivia and she did an excellent job. She explained her, quite fair, pricing in a professional and pleasant way - an very good experience.

Germain Honda always takes care of my Ridgeline. They do a great job, always friendly and fast service!

Love the fast lane for routine maintenance-oil changes, tire rotations. Michael service advisor got me and out quickly-explained the services provided and kept me updated on the service progress. Nice work Germaine!

Took my 10 year old CRV in for an oil change and yearly check-up, and as usual it was smooth and thorough. Nick is always professional and personable, and makes sure what is done is appropriate to keeping my car safe and running well. And he doesnt recommend anything that it doesnt need, so our costs are reasonable for maintaining my elder car. This time I was sent a video that Michael, the technician, took while servicing my car and it was an interesting behind the scenes look at the process, plus showed the dirty air filter that needed to be replaced.... well done! Thanks Nick and Michael for keeping my car in good shape, and being very nice to work with while doing it. You guys ROCK!!

Best experience ever buying or leasing a car. I recently leased a new Accord and Jason Loren helped me get the exact trim I wanted at the best possible monthly payment. Also, Jason the finance manager is great to work with. Thanks a million guys!

I had a very pleasant experience with purchasing new Honda Accord from Germain. Very satisfied with the professionalism of sales representatives (especially Jason Loren) and finances department, they are highly skilled and helped me pick up the right car.Definitely recommend to anyone looking to purchase new Honda.

I was looking for a new truck and was not having much luck. Using Autotrader, I was able to expand my search area and found the model in the price range, that I had been searching for. It was about an hours drive and I was a little concerned about making the drive to look at a truck I might not really like. After contacting the dealer to ensure the truck was still available, Mitch, contacted me back right away to let me know it was still on the lot and to ask if I had any questions. Pretty standard practice for a dealership, but what impressed me was the next email I received. I received a custom video walk-through of the vehicle. Mitch highlighted the feature set and overall condition of the vehicle. On arrival, I was treated very professionally. Mitch was very informative of the history and condition of the truck and worked to make sure any questions or concerns I had were answered completely. The entire staff at the dealership was extremely helpful and courteous. They did all the leg work to process my trade-in and financing. They made it an extremely easy buying process. I would definitely recommend Mitch Hardcastle and the team at Germain Honda AA for your next vehicle.

Brock was amazing he is kind, knowledgeable not pushy, and helpful, he tries his best to accommodate us and provide us with as many options as needed to fit our budget and vehicle needs, the purchase process was fast and smooth,Thank you Brock for an amazing experience.

Mitch was a fantastic salesman who was more like a partner helping us find the perfect vehicle. I know I was picky and quite possibly even difficult in my pursuit of the best option for my family but Mitch never missed a beat. We ended up with exactly what we wanted and I couldnt be happier.Go find Mitch. Hell take it from there.

Great service, done very quickly, high quality as always from Germain Honda in Ann Arbor, Michigan. The coordinating supervisor Andy and his team wre helpful, informative, friendly and efficient. Weve been using their services exclusively ever since purchasing our 2007 Honda Civic new from this dealership. They know how to handle standard transmission cars.

Germain Honda is a GREAT place to buy a car. Mitch Hardcastle was our salesman. He was extremely helpful and very patient in answering my many questions. Mitch made our car buying very simple and smooth, as we were not sitting at the dealership hours upon hours (Im sure yall know what Im talking about 🙄). Anyways, my son is extremely happy with his purchase. Thanks Mitch, youre the BEST!!!