Called first week of October to schedule snowblower for service and asked if they did pick up/delivery. Told would be a week or so as still working on mowers. Followed up weekly but no one called back with info on pick up each time. Then today (month later) they tell me that if someone brings one in, they go before me and not sure when might be around to pick up. Would not even verify if they still had my ticket back there. Lady was super snotty. Guess I need to look for alternatives. Whatever happened to good customer service?

Stopped in to find a small bolt. I was met and greeted as I walked in. The employee took me right to the bolt I was looking for. Very fast and friendly.

My rating is actually a 4.5. I love going to this location. I generally like the staff. Usually helpful and knowledgeable and reminds me of going to our hardware store in my hometown when I was a kid/teenager. Some things are sl pricey but customer service is def worth it. They will keep getting my business as it is local and would strongly recommend to any citizen of Ankeny.

I love going here. Theyve usually got what I need and the staff is helpful. Ive rented equipment and bought lawncare products. Ill only travel to the box stores if I need a specialty item.

Rich and the gang are very knowledgeable and helpful. I’d recommend Ankeny Hardware to all my family, friends and neighbors. A very hometown feel!!

Absolutely appreciate the ‘small town’ feel and service of this store. The people are knowledgeable and always super helpful!

If you want a small home feel, give this place a try. It’s family owned and operated and the staff is very friendly. Randy is always there and willing to help you find anything. Their small engine department is top notch also, however you need to plan ahead because they are very popular.Supper the local businessman and shop here.

Ive been going to Ankeny Hardware ever since we moved to our home in Ankeny, IA in 1999. I believe way back when I first started going to this store, it was actually a Ace Hardware. I love supporting local businesses and everyone there have been very nice and helpful. The prices could be a little lower, but overall I really like coming here instead of going to the big box stores like Lowes and Home DePot. I will continue to go to my local hardware as long as they keep their doors open, are helpful, friendly and the prices dont get outrageous.

For years now I have chosen to shop at Ankeny Hardware instead of the big box stores. The staff are usually friendly and helpful. I will no longer support them, however, since none of the employees wear any type of face covering. How well do they really care for their customers? Not much, apparently.

Have used Ankeny Hardware for the past 20 years and have not had one bad experience. I have a few easy repairs done at the shop over the years and have had no issues. Very knowledgeable staff, especially with sometimes obscure home projects. Most times their input save time and effort doing these projects. Thanks Scott

I walked in today and was greet by Tom, who was not helping any other customers. I asked to have some keys made and Tom responded that it was going to get very busy with customers soon so I would have to come back another time. I was confused because he was standing around doing nothing at the time, and I was indeed a customer. When I questioned him further as to why he couldnt help me, he told me that it was not his priority right now. I was totally shocked at how rude and dismissive, and unprofessional he was! Tom walked off without helping me, but I was helped by the owner. He was curtious and helpful, but said absolutely nothing about the behavior he had just witnessed from his employee. I cant imagine this is the kind of employee that anyone would tolerate. Totally unacceptable. You just lost my business! I would recommend that others do what Tom told me I should do--go to Home Depot or Walmart! So disappointed in Ankeny Hardware...

Had to replace my snow blower during a heavy snowstorm this year. Staff was busy putting together blowers but still had time to treat me right. They delivered and were in the same ballpark as the big box stores who couldnt match their service.

Wow! Rich helped me not only find the correct hardware but even helping me mount it. I will never go to another hardware store if I can help at these big corporations like Home Depot and Lowe’s don’t even care about you enough to answer a question this is the route to go for sure

I was very upset with their lawn mower service. I took my mower in to get serviced and got it back a week later. When I used it the same day I picked it up and died after a few minutes. I called them and they said I would have to bring it back. They said I could borrow their mower, but I’d have to return it after use. That was nice, but not efficient on my end. I took the mower back. They said they would put me on the top of the list and I’d get it back ASAP. I didn’t get a call until after a week. I went to get the mower once the weather was warmer. I asked if everything was good now and they confirmed. I used the mower and it died again. I called them and they said the same thing - I’d have to return it to get it checked and I could borrow their mower. I am beyond upset with their lawn mower service. I would not recommend them.

Dont get your propane refilled here. They have great customer service but they are WAY more expensive then all the other places I have been to. They charge you like you are buying a new tank just for a refill. Normally I pay around $60ish to get my propane tanks refilled. This place charged me over $90!I guess I should have asked cost before I got my tanks filled, but i was just so use to places being around the same price...learned my lesson... I wont be going back to them..

When I walked into the store the first thing i noticed is that NONE of the employees was wearing any kind of PPE (face masks, gloves, anything). With the COVID-19 pandemic in full swing this was shocking. As the parent of a child who has a tracheostomy and is on a ventilator, this kind of disregard to the health and safety of its customers is absolutely unacceptable. I specifically chose a local store because I figured they need the business but if they arent going to support public health Im not going to support them.

My wife just loves this place because theyre so helpful

Great store, and excellent service! The staff is extremely knowledgeable, they just know the details of what they are selling, without having to usually look things up, which is common at the big box stores. Very friendly staff as well---Great job!

This place is AWESOME! Such a great group of helpful people and I was in and out in no time! :)

Always the best service. Great products and equipment to get the job done right. Good people to do business with. Great knowledge of their products and lawn mowers and equipment lines!

Staff is friendly and gets you right to what you need. Can match bolts, screws, without having to second guess. They are the first place I go when I need to match. Make perfect keys also.

Very helpful! These guys answer your questions and will explain it so you can understand. Thanks for your help!

Excellent service. Great selection. Everyone should be going here instead of the big box stores that dont care.

Would give ZERO stars if I could! Talked to some kid about renting a sod cutter, he told me they had one available. I drove all the way there only to find out they didnt. He apparently didnt know how to read the log...and then an older guy looked it up and then proceeded to basically tell me too bad! And when I asked if he even had any idea as to when it would be available, he just said nope, youre just gonna have to come back and check again.. I certainly will not, nor will you get a penny of my money for anything in the future! Such a poorly run place!

Great Local business and always helpful when you walk in the door. Always have what I need and more!

So glad they became a UPS pick up place. Every time I walk in this store, the people, atmosphere and even the smells make me want to take my time and just take it in. Easy-going and forever patient and helpful people. They make it easy to forget that Ankenys growth has become a bit overwhelming for older folks.

Great selection of bolts I go there quite often

Service is awesome. Smaller store, but I still like it. I go there first before bigger franchises!

Small town hardware store feel. Freindly, helpful employees

So much knowledge in such a small place.

John the lawnmower man is totally awesome. He does a fantastic job keeping my mower and snowblower in tip top condition.

I have been looking for a new mower for awhile. I stopped by the Toro display at the Iowa State Fair. I talked to Rich from Ankeny Hardware about what I was looking for. He was very nice and knowledgeable on the mower I was looking. My wife and I decided to purchase a SS5000 Toro mower from his business. He and his entire team at Ankeny Hardware may my purchase experience very simple and fast. I recommend Ankeny Hardware to everyone.

Great locally owned business. Very good customer service.

Fantastic people helped me quickly find what I needed, parts were at a fantastic value, and I look forward to coming back for more hardware projects.

Great place to rent small equipment from. Helpful, friendly staff.

Ive tried and tried to support this place, they seem to have better things to do then help people, save time and just go to Ace hardware they are always willing to help.

Stihl dealer..kerosene..great help

Great place to have window or door screens repaired, reasonable prices and quick service.

Great service compared to anywhere else in the area. Very reasonable service fees.

Ankeny Hardware rocks!! You get that small town feel as soon as you walk in the door, and the next time you come back they remember you. They carry great brands, Toro and Stihl. I would much support the little man than the big box stores!

Staff is always ready to assist with any questions

Ive been a customer of Ankeny hardware for 14 years. Their service never disappoints and for a fairly small store its amazing what they have in the shelf.

My favorite place very knowledgeable staff!

Always find what i need to get the job done!

Always incredibly helpful to a do-it-yourself wannabe.

Helpful staff. Good selection.

Great people! Very knowledgeable!

Extremely helpful staff.

Good place to get most things. They can do window repair and other things

I like the guys here. They always fix you up with whatever you need.

Customer service was good.

Always helpful, always friendly!!

Friendly staff and they always have what Im looking for

Always great customer service

Very helpful. Very knowledgable.

Those guys know where EVERYTHING is!

Great customer service

Go somewhere else to get your equipment worked on Had my snow blower there twice $165 later still have problems

Great store

Small town service

Good place

They are the best!!!

Poor follow up when problems

Service