We worked with Gregg Evans and staff when purchasing our vehicle. He was super helpful and steered us in the right direction to make the best decision without any sales pressure. The entire process was quick and easy. Two thumbs up for Dewey Ford.
Think some of sales people arent fully knowledgeable of what they are selling. We were told the car they sold us had an option that my wife really wanted, (auto park) salesman assured us this car (2021 Ford Edge Titanium) had it. (I didnt test drive vehicle as I had just gotten out of the hospital with knee replacement surgery) called several times and even stopped in and salesman kept telling us there was an issue with it and it was under warranty to get it fixed. Came to dealership again (gonna make appointment to fix) salesman meet me and again he tried to get it to park, it wouldnt. It was now 3 months later when we were informed that the car does NOT have this option!! Asked what they were gonna do to fix it? Manager came and talked to me saying that we would have to trade cars!! They had 1 in stock, but not what she wanted. Think they are delaying this so that it isnt affordable to trade. Also had another issue, called lender and spoke with them, but that would be a last resort. Really hoping dealership will fix this issue. Giving them the chance!!!!! Will see what kind of dealership Dewey Ford really is??!!
Best dealership experience ever. Came from out of state, Marshall was fantastic in sending me all the information on the truck prior to my arrival. Josue in finance got me a fantastic rate beating my credit union. Truck was in immaculate shape. Would buy my next car from them as well. 5/5
Luke was very friendly and helpful. Great buying experience on my 2022 f250 diesel. Highly recommend
Did a lot of shopping around at other dealerships the last few weeks and Benjamin Holdiman was an absolute saint. He was amazing to work with and the level of communication he had with me within the last week was superb. Went in to test drive the new bronco and walked out with the new Ford Explorer. He stayed late to help us and was the friendliest guy ever. Would 10/10 recommend working with him!
The two gentlemen I worked with were amazing at explaining everything about my purchase and what it would come with. Their customer service was absolutely amazing for me and my child that went with me and they got me into something that was perfect for my budget and were honest throughout the entire process. Im extremely satisfied with them!
Everyone at Dewey Ford is knowledgeable and works hard to get all the answers you want and need when buying a vehicle. I would recommend them to everyone that is looking for a new or certified pre-owned vehicle.
This was such a good experience buying a brand new car. Dennis was the best salesman ever. He knew answers to all the questions I asked and he explained ALL of the accessories that this SUV came with! The finance officer, Josue, was so great to explain all of the financial details to me and that really helps when you have so many protection plan options that you can purchase.This was the best day!!I love my new SUV!!!
Kevin K was an amazing salesman. He knew all the ins and outs of the vehicles I was looking at and even pulled a couple aside that he knew I would like. He was very patient with me and funny as well. Thanks for the great service as always.
Came for a Certified Ford and got one with lots of items not up to code. I worked with Mike Allen and was told he would answer all my questions and told him I wanted to move forward with a purchase on my one day off. Came today and come to find out was given the line it will buff out plus the rims were peeling and paint starting to bubble up and that’s not we discussed at all and was not shown all the scratches and even parts where it’s in the clear coat on the truck was was hidden after they washed it. This is my 1st out of state purchase and will be my last. Mike Allen and Todd the used car managers told me to bring it back even after I started driving back home to discuss the issues they should of been told up front.
Ed the salesman was very Quick to get in contact with me after my inquiry on their website. He was very thorough showing all of the accessories of the truck. All of the other staff from the negotiation of the trade to the financial was excellent. They were very attentive to our needs and wants. I’m very pleased and happy . They were very professional. I’m so happy with my purchase. I recommend Dewey Ford.
Needed an oil change and tire repair on a company vehicle. Was told it would be 2-3 hours, fine I don’t have an appointment and I’m not going to get it done faster anywhere else. Four hours later they get the vehicle in to get STARTED! Two hours later I’m finally on my way. I get everybody is short staffed and everything takes longer but if it’s going to be 4 hours say it’s going to be 4 hours. If it’s gonna be 6 hours tell me. Had to get a new tire but the kicker was that they didn’t even bother to put a valve stem cap on. It’s been 7 years since I’ve taken anything here for any kind of service because of a similar issue. Will not be back again.
I received a fair trade value on the vehicle I was trading in. The truck i researched on their website was available. The salesman was courteous, friendly and punctual. Everyone I interacted with was friendly and helpful.
Great place to buy my first Ford! People are great, Hunter was my salesmen. He was awesome! I will be coming back in the future to trade in my Chevy perhaps 🤗
I thought I had a great experience buying a vehicle from here. I guess I was wrong when I bought the car there was 2 things needed fixed it 1 out of the two got fixed. Than I only get 1 key with the car and I would have to pay for a 2nd one. Now I’m trying to get my door code they are saying I got to pay for it. If I would of known all of this I would of not bought a vehicle from here sorry but not sorry. My driver door looks pushed in but they said it was fine. If you guys going to sell used car have everything ready just because it’s used and the previous owner didn’t trade in the second set of keys or give the door code doesn’t mean the buyer pay out of pocket. I have never experience this problem buying a used car from somewhere else.
Dont fill out a bad review for Ford..they do not post..Do not take there for service. I made 2 appointments and still they did not do what I asked to be done. Especially dont make appointments unless you plan on waiting all day..I only needed a tire rotation and front end alignment and it took 2 1/2 hours...ridiculous..and they didnt even do the alignment.Isnt this why we make appointments. I will take my car to a different Ford Dealer for service. The photo I posted is the response I got back from Ford for the review I sent them in the survey they sent..
Great people to deal with would definitely purchase at Dewey again!
Couldnt have been a more pleasant experience. Everyone was so kind and helpful. Especially Luke Belzer. Will certainly recommend to friends and family.
Love Dewey Ford!! I have been buying new cars from them for over 20 years. Hands down they have the most friendliest and knowledgeable staff and you are always treated right and like part of the family. I just purchased a brand new 2021 Escspe Titanium edition last weekend and once again they went above and beyond! Thank you Dewey Ford.
A lot of helpful people at Dewey Ford. Employees took time to answer all our questions and reassure us of any concerns we had about our purchase.
GREAT EXPERIENCE!My sales person (Kevin) was courteous and knowledgeable. He had previously sold me the vehicle I traded in.The business manager, who was my sales person in 2013 when I purchased my 2013 Ford Focus in 2013, remembered me and he made sure I was satisfied with the financial terms of my new vehicle purchase.Great job Dewey Ford!
The service department is very unreliable. Bought advantage package when I bought my car called to make an appointment, had the appointment scheduled, called a few days before my appointment to verify and they didn’t even have me scheduled. Ask if they could work me in and of course they didn’t. I took the day off of work to get my oil changed. I told them I didn’t care about the car wash I just wanted my oil changed and still would not work with me. If I could give them zero stars I would. I even considered buying another advantage package, but I will not. I would not recommend their service. I will never go back
I came in needing a new car. Mike Allen was quick to help, knowledgeable, and straight forward. Peter L was able to find the best deal for my trade in and loan with low interest. I was able to drive off the lot with the very SUV I had my eye on. Thank you so much!!
We worked with Kevin Kauzlarich at Dewey Ford in Ankeny. He was friendly, helpful and knowledgeable. He was a pleasure to work with and we would recommend him to others. Our overall experience was great and we are very happy with our purchase.
I purchased a 2021 F150 Lariat from Dewey Auto Group and couldnt be happier! The entire Dewey family that I had the pleasure of interacting with are definitely committed to customer service and satisfaction. A special appreciation goes out to Hunter Mezera, the associate who was responsible for my purchasing my first Ford ever. I met with him on different occasions to do test drives and discuss my vehicle needs. Hunter took the time to get me into just the right vehicle with the best fit for me. He was very professional, knowledgeable and helped to get an excellent deal on my trade-in. I am very pleased with my Dewey Ford experience and with my new Ford truck! I would highly recommend contacting Hunter at Dewey Auto Group when you need avehicle!
Guys I worked with were very helpful and they got all my stuff done quickly and made it easy for me.
I just bought a 2018 Fusion. Dewey had friendly honest sales people. I didnt feel pressured at all. Im a warranty guy and their extra services were priced right and covered about anything you could ask for. When they say its certified they mean it, down to the windshield wipers. Fantastic experience! I would highly recommend anyone go see them if theyre looking used and especially new.
I came in to get prices on ordering a new truck and see what options i wanted on it. I informed the salesman I was working with Jason Olson of my situation and what I was doing. I was going around and price shopping every Ford dealer in the area 7 different dealerships total. I had told him that I wanted a print out with all of the options that I wanted that way it was an apples to apples comparison amongst all dealerships. They gave me the paper that I wanted but they also went ahead and ordered the truck with out me telling them to do this. They informed me that if I did not want the truck when it got here they would simply sell it to somebody else. Now fast forward a few months I decided that the timing was not right financially and I was not going to purchase a new truck Jason called me and informed me that the truck was in and asked if I wanted to come take a look at it I told him yes so I went and looked at the truck. I loved it! It was perfect but I was in the middle of refinancing my house and I told him that I needed to see what kind of financial hit I was going to take in refinancing before purchasing a 64000 dollar truck. He informed me that that was fine they would hold the truck for a week to let me get my finances in order. Because I had to write a very large check to refinance I was not comfortable following through with the purchase of the vehicle I informed Jason of this and they sold the truck to someone else. I am now back in the market for a truck and I was on their website and found truck that I liked and I requested information on it. I found out through a friend of mine that when the salesman approached Jason to find out about his experience with me Jason told him to dont bother that he will never buy a truck and is a waste of your time. He also said that I ordered a truck and then backed out on the deal none of this was ever the case I was very upfront with him about everything from the start. I would not recommend buying from them as they clearly do not care about their customer all they care about is sales and if you do not buy from them they will bad mouth you.
I had the best experience buying my used truck here. Mike was fantastic. I couldn’t be happier with my purchase!
Every aspect of my new truck buying experience with Dewey Ford was excellent. They’re located in Ankeny Iowa and well worth the drive.
Scott and Peter were very helpful in getting me what I need and even helped me get my own policy for car insurance in place. Extremely patient and answered all of my questions to find the best car for me. I’m very satisfied with my experience and will be buying or trading from them again in the future!
UPDATE: Dewey Ford did an amazing job of re-fixing my car and situation. John Bentley Jr did a great job of understanding the issue and personally ensuring it was resolved. My car works amazingly now and overall great service. This would be 5 star if not for the initial issue.Original post: I received a phone call while getting my oil changed that my alignment was off a little bit, and agreed to have them fix. Received a call and I was told that they had “fixed the alignment” as much as they could, but to get it 100% they would need to order bolts but wouldn’t have the bolts until 2 pm but that the car was already ready for pickup.When I came and got my vehicle, I inquired about the bolts and was told that if I purchase them, I would have to pay for another alignment! I was even more upset to find out that my car now pulls hard to the right when I am driving, the alignment is far worse than before they “fixed” it.
Great place to get your vehicle, this is our 3rd time going with Dewey. Great customer service.
Ben Holdiman did a great job and got us a Excellent vehicle in a good price
Dropped my vehicle off with an appointment for front brakes. Walked past my vehicle on my way in to pick it up. They told me it was not ready after the appointment clearly stated a pick up time I was assured would be achieved. They brought it in while I was talking to them so I could not leave! Now trapped here with their terrible staff.
Dewey Ford had excellent service. They are not pushy and they let you take your time. Very happy with my purchase! Dennis was fantastic.
The staff was very friendly and accommodating and made the buying process rather smooth and efficient. Our salesperson,Josue Alvarez, was very helpful right from the beginning. There was no pressure to purchase or rush any decisions before or during our visit. He went out of his way to provide us with a video link of the vehicle that he took earlier in the day to provide a better view than the online photos provided. Even after signing the papers and being well after closing hours, Josue stuck around and took time to walk us through some additional features of the vehicle which was nice. I have purchased vehicles elsewhere in the past and this was by far the easiest and most hassle free of them all. I’ll be back when I’m ready to buy again.
We had made an appointment to view a 2015 Lariat with a sales rep the day before our arrival. Once on sight we learned that the rep was not in. It was his day off. After some initial confusion we were introduced to Luke. He proved to be professional, knowledgeable and very helpful. He was focused on making our visit pleasant and successful. In addition the truck was in outstanding condition. We ultimately purchased the truck. You can tell Dewey strives to have the best vehicles on site. We highly recommend working with Luke for your next purchase.
Just bought my vehicle today but the service was amazing!! Josue was really kind and helpful. I cant remember the finance guys name but he was very personable and easy to deal with. Thanks Dewey for the awesome experience!
This was one of the most low stress and most enjoyable car shopping experiences Ive had thanks to Jason.
We were very pleased with the service we received at Dewey Ford. The sales staff was courteous and answered any questions we had regarding our purchase.
Incredibly helpful and knowledgeable, made the buying experience a breeze!
We had just started looking into a vehicle for my wife to possibly upgrade into when we stumbled on a couple new Fords. Tyler helped us check out a few different models until we came on the perfect truck. Tyler was thorough and professional. He let us take our time and it was one of the easiest processes to go from slightly interested to fully locked in to our purchase. From Tyler, the numbers guy, the general manager for sweeting the deal and the finance guy for locking it in... hands down one of the easiest purchase we’ve made! Thanks Dewey Ford!
I had a good experience buying my SUV at Dewey Ford. The salesman and staff were friendly, low pressure, asked me questions about what I was looking for, listened, and answered all of my questions about the vehicle and process. I would definitely recommend doing business with them.
Dewey Ford, is the place to go, if your looking for a vehicle. You will find the best sales associates, that are not pushing, and in your face. They work at your place. Which is why, I continue to go back.And, they give you the details, that you want to know. And, if you have a question, that didn’t get an answer, because you forgot, call them up, and they’ll give you the answer. There a great team to work with.
Great crew of people ready to help you and get you where you need to be. This is the only place you should go to buy a car, truck or suv. Thanks !
Sales staff was very professional and knowledgeable. Very pleasant experience
Been on the fence about getting a new vehicle for weeks…the customer service was amazing…felt zero pressure from Tyler to complete the sale! Walked away with an amazing SUV! Thanks again!!
Ben and Sean were super amazing and patient as I changed my mind at last minute to a different vehicle. Everything was completed easily and very timely. And financing was so easy!! Love Dewey Ford! Thank you Ben and Sean for everything!!
Friendly&respectful, more will be revealed soon as service dept opens in the morning. And I do owe the team a sincere apology, I misplaced some papers and kicked up a lot of dust..I hope you see this Im sorry please forgive me.
Great customer service. Shop guys could be more conscientious about cleaning the vehicle after finishing repairs.
Starting with Ben H. everyone there made our purchase a very low stress one! A great group of people to deal with!
Good sales experience I had been looking all over for an Expedition Max with the chip shortage. Shopping all over the place and trying to find one was becoming very exhausting. Out of the blue Jason Olsen called me let me know he had one arrive, still on the transport truck a few hours later we had a deal I was happy with and out the door on our way. Jason made the process simple and quick with no bs.
They say one thing and do something else. No consistency. I once thought Dewey to be good. No more.
Outstanding service and all were very friendly. In and out with a new car in less than 2 hours.
Had a great experience with the sales staff at Dewey. They were very accommodating since I wasn’t able to get to the dealership until late in the day. Mr O’meara, Mr Myers and the finance staff took time explain everything about the the process and features of the new vehicles. I would do business with them again in the future.
My experience at Dewey Ford was awesome. Benjamin was very informative when I called in regards to a car I was interested in. He sent pictures and video of this vehicle and was so helpful when I would ask many questions. He would reply promptly to my emails/texts. He was kind and considerate and very patience with me. He needs to be “cloned.” Justin, who did my paper work, explained everything thoroughly and answered all the questions I threw at him. Thanks guys for guiding and helping this old grandma through this process.
Amazing customer service! Probably the quickest car buying experience I have ever had yet still received all of the information I needed! Will definitely recommend.
Luke was amazing! Literally made my adulting dreams come true!!!!
Friendly, helpful and most importantly, not pushy! Thank you, Greg!Good price for the quality of vehicle.
Fast service and a damn good truck
Great service department. Extremely through. Videos of my service inspection service report and reviewed the report with me. Oil service change on time. Very satisfied with their service department and all service personnel. Sincerely. Russ Madison.
Came form 2 hrs away for oil change. Miscommunication and was told had to have an appt.THANKS CONNER!!! For taking care of it and getting me !! Fast and excellent customer service!!
Great place to go if you like untrustworthy sales people. Wasted my time driving there to be told sticker price via text (which I was OK with) and then when I got there I was told they want $15k OVER sticker price on a car that won’t be in until fall. Shady sales staff for sure.
Kevin Kauzlarich knocked it out of the park. We found a great car and he was patient and very friendly through the whole process.
I recently traded at Dewey Ford for a 2018 F150 4x4, had wanted to get into a truck that got better fuel economy than my 2018 F250. I had the pleasure of dealing with Jason Olson again. He had sold me my F250 and worked to make my trade a fair and pleasant experience. I’m very pleased to have purchased two different Ford Certified preowned trucks from Dewey Ford and their customer service is some of the best I have encountered. When time comes that I need another vehicle, I plan to reach out to Jason, due to his professional and yet laid back approach that you don’t encounter at other dealers.
I have been looking to trade trucks as my lease was expiring soon. I went to a few dealerships and talked about my options. I wasnt getting any answers until I talked with Jason and Dewey Ford. Not only did I trade, but was able to get out of my current lease early and got more trade value than I thought I would! I will definitely go see my man Jason again!!
They are very knowledgeable and know what they are doing! We had Gregg Evans helping us out. He is by far a great choice when choosing the right vehicle to fit your accommodations. He truly looked for the SUV I was really wanting! I have not had a car salesman go above and beyond like he did for my husband and I! Beyond grateful that I chose this dealership and got such a great car salesman to help me along the way. He knew what I wanted and he searched and searched and found the one that we drove off the lot with! Thank you Gregg for helping us out and treating us like family! We will be back again! HIGHLY recommend. This beats MANY car dealerships that my husband and I have gone to in the past! Thank you again! We are very impressed.
Great experience buying an Explorer today at Dewey Ford!
Good experience gregg and jacob was a big help
I was recommeded to Mr.Kevin Gascon by a friend..We made an appointment we met and we found what i wanted..He was very helpful and i was introduced to the finance director Mr. Sean King and together did the paper work and i was out the door in my new used car...very pleasant experience.Everyone was helpful and very professional.A-1 team...Dewey #1..
I had the pleasure of working with Hunter. Found a wonderful truck. Learned a lot more about it while we test drove it. Everyone stayed past closing time to get all the paperwork done so I could drive it home. I’m now a happy truck owner! Thank You so much!!!
Quick, Fast, and Friendly Service. Great group to work with. They went above and beyond to make sure we were driving off the lot with our 2021 Ford Explorer.
My car had to come in for some repair after a collision. Their work is superb! Customer service was fantastic!
We had a great experience. Marshall was very knowledgeable regarding the features of the vehicle. The sales manager was able to give us a great deal. Sean in finance was very efficient. We were through the whole process in 2.5 hours.
Outstanding place. Dealt with Camren (Highly Recommend if purchasing). They have a HUGE selection of cars and trucks, just about any combination you could think of. Very friendly staff and very clean showroom/lot. If you intend to buy the best brand, you better buy from the best. 10/10 Will be coming back
I wont go into all the details, but I just want to say that John Bentley JR. Is a good honest man. I was set to never use Dewey again till John made it right. Would of been a 5 star but the frustration till John made it right.
I found the vehicle I liked online. The vehicle was true to form as advertised. I drove the vehicle. I discussed the details of the vehicle with my salesman Kevin. We worked an exceptional deal with his manager. Once completed the deal was moved to finance with Sean. Sean knew exactly how to get me approved without shotgun blasting credit inquiries to every bank. Once approved the details were covered and I was on my way. Im very impressed with this car lot as a whole. I highly recommend purchasing your next vehicle here.
Great experience working with Dewey! I wanted a black Expedition and they didnt have one in stock within my range. They not only searched and found one, but drove 7 hours to get it and bring it to Iowa so I would have the vehicle I wanted! They made the process of trading very easy. It took less than an hour and was a breeze to get all the paperwork done. Thanks so much for working hard and getting me into my dream vehicle! Special thanks to Kevin and Jake for working with us and making this such a smooth process. You guys are wonderful! Id do business with you again in a heartbeat!
Good experience all around I dont buy cars often but they were not pushy at all and had the vehicle we wanted at a fair price for these days, would definitely go back.
Very nice people very helpful
Very laid back. No pressure. Marshall did a great job. Thanks
Everyone was very nice and helpful. I had a great experience here at Dewy Ford. Excellent service.
If you are looking to buy new or used ask for Dennis OMeara. He is great at being a customer advocate. The entire team at Dewey Ford made our experience great. They listened to us and worked hard in matching our terms.
We had a wonderful experience buying our new car from Kevin He was very polite and listened and was not pushy. We would trade with him again.
Stopped in to look at a couple vehicles. From the start Camren was extremely helpful. Was not pushy in any way. Sean King was extremely nice and helpful. Once again, not pushy in any way. At no point did I feel pressured to buy anything. Both were extremely nice as well. I would highly recommend going there and asking for Camren to show you around!
Great and friendly people. Sales team easy to talk to they really worked with me getting my new car, And greeted me fairly quick. Did not try and push anything I did not want and really tried to stay in my budget Smaller than I really wanted but love it overall.
Mike Allen is the absolute best salesman ever!! Im so thankful that my mom met him at the Iowa State Fair. Im happy that I came to Dewey to buy my car. Thanks Mike!!
Cameron was awesome to deal with. He personally walked around the vehicle and did a video for me so I could see the vehicle without leaving the house. He answered all my questions I had. The best customer service I’ve received when buying car, than any where else I went. He wasn’t pushy and let me guide how the process went and respected my decisions and time.
My fiancé just leased a new 2021 Ford F-150 truck. I thought Benjamin was really invested in getting to know us and very honest with us. He was very helpful with getting us a good deal and wanted to make it work for us. Definitely would recommend working with him.
Excellent service, employees knew what they were doing and treated us like royality. Will use them again if needed
We were so pleased with our visit to Dewey Ford and purchasing ournew car. Appointments were so easy to make and always so punctual for us. Luke Belzer was amazing. He was so helpful, kind and so knowledgeable. Dealing with him was a true pleasure and you always know when you have a new friend in life. His expertise in setting up my phone to the car was interesting to say the least. His skill was amazing. It was our pleasure to work with Dewey Ford and their employees. Thank you to all who helped us. Caroline Boettcher and Evelyn Cole, Pleasant Hill, Iowa.
Great experience at Dewey Ford! Ben Holderman delivers great customer service and comes highly recommended by us!
Great experience at Dewey Ford. We met with Luke, low pressure, and found a great car for our needs.
Absolutely wonderful people Dennis was very helpful. We looked for a vehicle for a long time and were very impressed by how responsive they were and how friendly everyone was at this dealership.
We came in looking for a lightly used vehicle. I knew Id found the car online that our family needed at that dealership. Absolutely ZERO of the usual uncomfortable haggling period, inevitable poor price for our used car, pushy sales and the faces that quickly turn dismayed whenever they see you once they know youre going to buy from them. Instead, we got an excellent salesman, Ben, who felt more like my helpful next door neighbor than he did that litigation lawyer who missed his calling personality type that we had been dealing with at our previous three dealerships.Plus, the team genuinely wanted to know about me and my family, rather than pushing me through the system or treating me as an obstacle that would busy up or extend their workday.Ive also had a busy time both during and after the purchase, and have been glad to see that theyre accommodating rather than telling me its such-and-such time or else like some doctors office.Its amazing how much you realize youve been pushed around before when you finally get the privilege to work with a place with a system that is actually patient and helpful! The only thing to expect is to perhaps account for a bit more time to engage and complete the purchasing process, as taking greater care with customers takes longer than when dealerships just shove some keys to a jalopy in customers hands and move them through for their next appointment - the only thing Ive experienced to this point, but no more! Thanks, Ben and Dewey Ford!
Thanks Tyler, Casey, and Sean! We absolutely love our new truck! Deweys was great to work with! This is the reason we are on our 10th vehicle working with Deweys as we love the all around service we get!
Came here to get my dad a oil change for his car. Had it scheduled at 12, they came around around 12:45 saying that two cars in front of me still have some things to do on them. Then they also said they haven’t even got my car back there after an hour. Worst place for service. Every time I come here get horrible service. Wouldn’t recommend come here.
Absolutely amazing working with Dewey Ford! This has been a fantastic experience and it has been my second one at that! Ben has been wonderful and extremely helpful in all areas, answering every question and providing me great insight for better choices. I will always come back to Dewey Ford and recommend anyone looking for or wanting a vehicle to go to Dewey Ford in Ankeny Iowa!