I always have a great experience at Bob Brown. They get me in and out as quick as they can! They even wash my car.

Brandon is the best! He listens to our issues when we have a problem and addresses each of them! We have been to other dealerships where the service department treats you as if it is a bother to work on your vehicle, and they have lost our business. Brandon is the reason that when its time to buy again, we will visit this dealership!Thanks for great service Brandon!

Jacob was wonderful. He listened, he followed up and was very honest and polite and funWas an amazing experience. Will recommend him to everyone, you didn’t let me down JacobYou were born for sales

Sales and Leasing Consultant Jacob Auge was the best guy to talk to, and explained everything in the best possible way. If I were to go there again I would go through somebody I can trust, and that guy would be Jacob. Strongly recommend him to help anybody out!

We were shopping for an SUV with a list of must haves. Gabby helped us sort through the inventory, let us test drive several vehicles and did a great job of keeping us in our target zone. She was knowledgeable, patient, professional, helpful and above all kind. When we picked up our Acadia the process was very quick and smooth. Thanks Gabby, for all of your help. Will recommend Gabby & Bob Brown! William & Mary Kelly

Jacob was great to work with - very responsible and transparent with every step of the process. Pricing was much better than anywhere around, overall great experience and would definitely come back to this dealership.

Ryan was great, but Brenna was my favorite! Everyone was easy to get a long with and it was a hassle free experience. I wouldnt hesitate to purchase from them again.

Everyone was very helpful and nice. Gabby did a great job helping me through the entire process of ordering my truck. My entire experience was great from sales to financing. I hope I will see this same great service when I need the service department.

Everyone was very helpful and friendly. Buying a car can be stressful but at Bob Brown the process was quick and easy. It was absolutely the best experience I’ve had buying a car. I did not feel rushed or pressured. I will continue to do business them in the future and recommend them to other. Ask for Jacob!!!!

Ryan Raker was great to work with. We’ve bought several cars from him and his service is always great! Great process fromThe sale through the financing!

Bob brown does a great of taking care of me. They alway get me in and out very quickly

HIGHLY recommend buying your next car at Bob Brown. The whole team was very friendly and welcoming. They made sure they were doing right by me and making sure I got the best price. Jacob made sure I was taken care of and made my whole process quick and easy! 10/10 would recommend.

Jacob was great to work with! He was very knowledgeable and didn’t hide anything from us. The whole experience went smoothly and we walked away with a vehicle that day.

Highly recommend. Came here for a check on an issue that was not clearly diagnosed elsewhere. Being a certified dealer I thought getting a more knowledgeable opinion would be smart. Not only were the service guys professional, they were also personable & courteous. They listened to previous experiences & were able to find the issue very quickly. Explained the issue/what was needed to fix clearly & not in a way that made me feel pressured or “stupid”. I really appreciated their attention to my needs and the timely matter of service. Great experience. Thank you so much!

Jacob handled the purchase of our vehicle professionally. He replied promptly to our questions. 5 ⭐️⭐️⭐️⭐️⭐️‘S to Jacob and Bob Brown Buick GMC.

Worked with Jacob Auge the Sales Representative and he did an incredible job! Jacob was very thorough, organized, thoughtful, respectful, and personable! We really enjoyed working with him. He made the buying process run so smoothly and took great care of us. He even washed my license plates so they would look nice on my new clean car!! Dallas was a very nice Finance Officer to got the best deal possible personalized to me and my needs. Dallas was very friendly and made things easy. Both gentlemen were organized and efficient!! Sean, the General Manager, was super nice as well. We spoke about a concern I had and I felt like Sean respected my opinion on the matter and will handle as needed. Great staff all the way around!! I highly recommend working with Jacob Auge at Bob Brown GMC in Ankeny! He is awesome!! Thank you so much for your help in purchasing my car! I love it!!

Brought my Sierra in for an oil change and tire rotation. Heather was extremely helpful and got my truck in on time. The work was completed in a timely manner and I will always bring my truck to Bob Brown for service.

Brandon was very nice and kept us up to date with progress. Another positive was that GM subsidized/discounted the remanufactured transmission.The negatives were that it took 3.5 weeks to get it repaired. I also wasnt offered a loaner vehicle and when I asked, they didnt have one to give me... which was very inconvenient. The original estimate included a couple hundred dollars for misc. items as he said hed rather be high and give some money back, but when GM offered the subsidy/discount, the couple hundred dollars was all somehow consumed.

Terrible service dept. I’m new to the area and stopped in to get an oil change on my 2019 GMC truck and asked if I could get in today, about an hour before closing and the man that greeted me said “I don’t know we close at 12:30, talk to her”. And pointed at a girl who was already on the phone and then walked away. So I left and went to a competitor who was more than happy to take care of me

Our experience with Bob Brown was a very positive one. From start to finish the process was seamless and I will definitely be coming back for any future purchases.

Aaron Mohler was my salesman and he was phenomenal. He wasnt pushy. He made sure I was happy with what I was getting into and made sure my kids were heard. He was very upfront and honest about everything from the very beginning and didnt make us feel like we were wasting his time. He was also very knowledgeable on the vehicles in his inventory. The general sales manager was pushy which led me to end up not buying from them.

When trying to figure out if the issue we were having might be covered by the warranty, Jeff seemed like he was going to help us determine whether or not it would be covered. As I was talking to him on the phone, I got a call back from the other guy (Im sorry, but I dont remember his name). Before I even stated my question, he rudely said that we had to pay for a diagnostic, there was no way around it. Im pretty sure he had overheard Jeff talking to me. How else would he know what I was calling about. He seemed frazzled or upset that I was working with Jeff and that Jeff was going to help me rather than working through him. His default comment was to just say that we had to pay for a diagnostic, we had to pay for a diagnostic, we had to pay for a diagnostic. He didnt seem to even listen to my concerns or questions. Just pay for a diagnostic. When I finally stopped trying to talk to him a told him to schedule the diagnostic, he seemed very arrogant that he made us get a diagnostic. He knew I was frustrated and condescendingly told me to have a blessed day. I would have had a blessed day if he just told me the information I needed to know.

This appointment could not of went any better.. I was greeted by a warm friendly representative who was happy to be there and help me. My wait time was minimal for the work I had completed on my vehicle. I was extremely happy with the service all around! This is how every appointment should go!

I left Bob Brown feeling like they genuinely cared about me and getting me a good deal. They have excellent customer service, they’re honest, they’re easy to work with and their vehicles are top notch. My salesman, Nick, was awesome! I lived four hours away and struggled finding the Terrain I was looking for around home until checking Bob Brown. The Terrain was EXACTLY what I wanted within my budget and Nick answered all my questions and sent photos my way to show me a small scuff to make sure I knew exactly what I was getting before I made the drive, he went over and above. We worked the deal over the phone and so when I got there, the terrain was ready to go and it was a super quick process. Another thing that just really shows they out their customers first is that they completely handle the registration and taxes so you don’t have to try to get to your registers office during their terrible hours. I will definitely be using Bob Brown and Nick in the future and recommending them to everyone I know.

Cole was amazing. He went above and beyond to answer our questions and find us a car. He was fun, personable, and knowledgeable. I would buy from him again!

I had a great experience at Bob Brown Buick GMC. My salesman is Jacob. Hes new and he did an excellent job trying to help me find a right vehicle for college. He was very patient with my family especially my parents since they dont speak English. He helped with all the questions that needed to be answered. Im pleased with my experience at Bob Brown!

Wish I could get more free oil changes with a 40k suv

Ryan Raker is outstanding. Very helpful and thoughtful throughout the process

My wife and I stopped in to look for a new work car for her. We had a great salesman (Joe Carley) . He was super friendly and found us what we were looking for. A lot of other dealerships seemed to lose interest when they found out they werent going to be making a $50,000 sale .Everyone in the sales and finance department where very professional and made things easy. We shopped dozens of car dealerships and this is where we decided to buy. Thanks for the great experience .

Great service got me in on time and out quickly very pleased

Great experience however the service writer asked if I would like it washed after the oil change and when I picked it up it had not been washed which was disappointing.

Did some extra things, still got me out in good time.

Gabby was a big help in our purchase of an Enclave. Worked with us to make sure everything went smoothly. Never felt that I was being pressured to make a decision, able to work out a fair trade in of our former vehicle.

Service was friendly. Turn around time acceptable considering what needed done. Would have liked to have received video updates while it was being taken apart and put back together.

I bought my new truck from Ryan Raker yesterday and am more than happy! Ryan went up and beyond to find me the perfect truck, get the trade in value I was looking for in my old truck, and secure great financing options! Ill definitely be buying all of my vehicles from Bob Brown from now on and recommend Ryan Raker to all my friends! Thank you, Ryan!

This was the easiest car buying experience I’ve ever had. The sales team and finance team were amazing and went above and beyond! My salesman Rick was very personable and easy to work with. I’m so happy with my purchase and I’m so happy I went with this location

My salesman was Aaron, who was straight forward and honest. After meeting and talking to him, I told him I would do my research and get back with him in about a week or so. After going to about 10 other dealers I returned to Bob Brown and a day later I drove my new GMC off the lot, no high pressure. Almost like doing a deal with your brother.Thanks Aaron, you went above and beyond any other salesman I ever worked with.

I took my 2014 Sonic in for an oil change and the service department did not set my oil percent reset button for me, so I had to call my advisor and she goggled the directions and sent my the information and I had to reset it myself. My husband and I always take our 3 vehicles to Bob Brown, so I would expect better service from them, but lately that hasnt been the case. I feel for the price they charge they should complete the work.

James Moddy made the experience the best I have had at dealership, he had everything ready for me. The finance was fast as well. It was a relaxed feel there through the whole process. Both Buck and James where friendly and easy to talk to had the answers to questions. Really a great experience thanks to James.

WAS VERY PLEASED WITH THE WORK THAT WAS DONE

I wasn’t happy when they didn’t sent the buyers agreement to my bank when they said they would. Then after I called to ask them why it wasn’t sent it took another hour before my bank received it. The salesman didn’t seem like he cared much and didn’t offer to fill tank or a oil change or anything like most dealers. I did get a good car for the price and thanks to our bank the process went smooth that’s why I gave three stars. I think I’ll go somewhere else next time.

Good people to deal with. Everything was taken care of by professionals.

While traveling from Cincinnati Ohio to Cody Wyoming driving my 2017 2500 GMC Crew-cab Duramax and might I add pulling my covered trailer with Harleys I encountered engine problems. Being Sunday July 11th I had my wife google the highest rated GMC dealer close to us. We drove on limp mode 15 miles out of our way because of the rating. Of course being Sunday we spent the night close and went Monday morning at 7:00 am. This is when I met Andy Brecht the Service advisor. I explained my situation to Andy. He got my truck in and diagnosed it with having a bad injector. Now back home I have a great relationship with my local GMC dealer. Now Andy was on it! He got with his team, had the injector in stock and Sarg the diesel mechanic made it happen and had us back on the road before noon the same day! That is hometown service 600 + miles away from home! Thank you Andy and Sarg!

I have purchased multiple new vehicles at multiple different dealerships over the years and I have never received the quality or care that I did at Bob Brown GMC. All the way from working with the salesman ( Joe Carley), to having a minor warranty issue taken care of by Jeff Bokehoven. These people absolutely do whatever it takes to provide the best experience possible. I highly recommend going to Bob Brown GMC and personally will never go anywhere else.

The people I dealt with were not wearing masks or keeping any social distance.As a matter of fact one of them was actually coughing while talking to me and facing me directly!! I felt unsafe and disrespectedThe agent who was helping me wasnt able to explain to me what does one of the recalls on the car that the service team couldnt fix that day do to my car. He was visibly upset when I asked him to explain it to me so I understand. He couldnt explain it to me and just told me it is as if you are updating your laptop software!It would have been more appropriate if he brought one of the service team to explain it or print out some papers that explain it to me but he couldnt care less

IM EXTREMELY SATISFIED WITH THE LEVEL OF CUSTOMER SERVICE I RECEIVED WHILE MY TRUCK WAS IN FOR SERVICE. I RECEIVED UPDATES EVERDAY, AND WAS PROVIDED A LOANER FOR THE DURATION OF THE REPAIR.

Service was good. The wait time was reasonable and accurately stated to me at the time I brought the car in. However, I was overcharged. One of the things the car was in for was a recall notice that required a software download. I was charged $53. It was only after I was home and reviewed every line of a 3 page bill that I noticed the charge. It was refunded but if I wasnt diligent, I would have paid $53 more on top of services I could have gotten cheaper at a local mechanic. You need to quality control your billing practices.

Smooth process, found me exactly what I wanted. Never felt pressured. Isaac was a great salesmen.

The sales rep., Rick Burkemper was very helpful during the sales process and the delivery of the vehicle.

It was like always - very friendly, helpful, explains everything, quick service. Very comfortable waiting area and CLEAN.

I scheduled an appointment for service 8 days in advance. When I arrived, they told me I didn’t have an appointment and asked me if I had the right location. I said I did and the other guy told her to look up my history and she said he hasn’t been here for a while (I winter in AZ). Then she said we can get you in, but it will be an hour and a half. I said you’re kidding and she said ”no”. So I said I’ll take my business elsewhere and no one said a word. No where thru all of this did anyone apologize for my inconvenience or anything. They basically treated me like a crook, who came to steal someone’s appointment. I bought the car there and have had all service done there except for when I was in AZ. I was in a customer service business and this wouldn’t be acceptable. So I drove over to Karl Chev and they serviced the vehicle with a smile.

Nick and Jacob were great. Jacob worked after hours, being available to answer my questions. He was assertive and easy to work with!!

Process was simple, people were great and my car is fabulous!Thank you!

I only give them 1 star because they were great the day we purchased our pre-owned truck. We continued to have our truck serviced through them since it always had been and I never once felt like a valued customer in the service department, only felt they were trying to make money. We started having issues 25,000 miles later and I felt they were disingenuous even when I was willing to trade for something brand new. We will never spend our money there again.

Great people! Friendly staff. Fast service. Andy handled everything and exceeded my expectations. I will definitely bring my Suburban here again.

Took car in for oil change and service rep asked if I wanted tire rotation. Since I bought tires at the dealership it would be no charge. Service was done quickly and everyone was friendly.

Assisted immediately when I pulled in.They explained to me what they were going to do and how long it will take.

Dealer traded for the vehicle sold. Took a little time to coordinate delivery. Efficient finanace manager. Easy sales person to work with.

We have had nothing but trouble contacting someone at the dealership to get help on anything. When we could finally get our vehicle in it was continuous problems, no answers, clueless when we call to check the status of our vehicle, and run around “I’ll call you back”

I had the pleasure of being served by Ron Floyd and Jeff Morhman, these two gentlemen put me and the best truck I’ve ever owned. They coordinated the addition of a couple accessories and even accommodated me with a truck to drive during the process. The personal care I received was unprecedented. It’s fun work with professionals that obviously love their careers BTW, I was able to leave the lot that very night with my 2021 GMC Denali! 😎

Highly recommend Bob Brown. We had a fantastic buying experience. You can tell they care about their customers as soon as you walk in the door.

I was schedule for service the same day. service tech, shuttle driver, like always excelled on costumer service skills.

Ted in parts is top shelf.

Rick Burkemper Was are sales associate and was extremely helpful in working with us to purchase our first truck. From reaching out when the specific truck came in to getting us in to test drive and working out all the details. Rick also got us working with Accessories of DSM so we could get the truck exactly as we wanted when we picked it up. A great experience buying a new car.

James Moody, our salesperson, was super friendly and knowledgeable. He took the time to answer all the questions we had.12/10 would buy from James again!!

Aaron our sales guy was great!! He was patient and listened to our needs!!! Great guy and great salesperson!!

I called and got an appointment within 2 days of my call. Appointment was for 9:30a and by 11a my car was done with repairs and back in my possession.

Bought a truck a week ago from Bob brown GMC. Buying experience was easy and fast. A week later I go and have a local automotive shop take a look at the truck because oil life was dropping quickly after only having the vehicle for 1 week. I took the inspection report into the automotive shop when I dropped it off. Long behold the truck needs new engine cooler lines because they are leaking and also need new front lower ball joints which is why the prior tires had a lot of wear on the inside. On the report bob brown gmc had done never showed any of this and actually marked these in good working condition. I called the dealership and they aren’t willing to correct this or admit that they had missed this on the inspection. They stated that every automotive shop has there own opinion. Therefore I would stay clear from buying another vehicle from Bob Brown GMC.

Isaac was very knowledgeable and made the car buying process very easy.

There were quite a few problems during and after our purchase

Recently purchased a new vehicle from this place after driving a distance of 100 miles from my residence. The used vehicle has been described very clearly including multiple photos and priced reasonably and lower than the current market. The place is very well maintained to take care of the COVID requirements, and the sales people are very friendly and honest in dealing. No misleading statements. The total purchase experience is very pleasant, and I strongly advise you to explore their website and visit them in person to have your next vehicle.

All our questions were answered and our deal went smooth with no surprises.

Joe was awesome. Looked out for the customer at every step of the process. Great communicator, transparent.

I had a Great experience with Bob Brown for the 2nd time.

Aaron was amazing to work with! He dedicated time and effort to finding the perfect car for us based on our needs, and made the buying process as simple as possible. Everything was taken care of and explained throughly leaving us with no hesitation and a no-pressure atmosphere. I would recommenced Aaron’s service and Bob Brown Buick GMC to anyone looking for a vehicle.!

When you replaced my default either when you were taking it out or put new one in you broke my dash. Theres a big Crack right where you replaced the defect

Jeff, Terry and Matt were exceptional in trying to determine what the cause of the noise was and although it took several months to determine what was causing it, they never gave up and made sure that we ultimately got the problem fixed. I would highly recommend them to anyone and we cant wait to come back some day to purchase another vehicle from Bob Brown GMC due to their exceptional service.

Very pleased with service.

Installed new set of tires on the 2015 Acadia this trip. Dealer priced matched the tires as promoted, provided a free car wash and completed the new tire mount, balance and front end alignment as scheduled. Jeff is a great Service Advisor...shares his service plan and implements the plan as discussed!

Great bunch of guys. Stopped by for some parts ans they fixed me up quick. Thanks gentlemen.

The service people at Bob Brown are always freindly cooperative and very effiecent. Always a pleasure to bring my vehicle in to be serviced.

Very poor communication throughout. They had my car for a week before they even diagnosed my car. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never deal with them again.

Great experience. Would certainly do business with Bob Brown Buick and sales consultant Emir Abidovic again. I called and received a bottom line offer on the phone. When we arrived everything was exactly as promised. We were treated with courtesy and care. All questions were answered with precision and detail. I had told Emir from the start that I didn’t like to haggle and there was none. I pleasant encounter from start to finish.

I was very impressed that I didnt have a very long wait before my car was ready and everyone was very nice.

The service person who worked with me was very kind, accommodating, and helpful. He kept me posted as to the progress of the work that was being done.

Im super happy with my used vehicle purchase

Service was done on time as promised. A difficult electrical problem was traced down and repaired. I appreciate the persistence it took to find the problem and eliminated..

We have purchased two new trucks from Bob Brown GMC in the past 24 months. These have been two of the best experiences as we trade often. Our salesman, Clyde Birks, went above and beyond. He brought the truck to our home for a test drive. The trade negotiations were easy and straight forward. The business manager, Jeff Mohrman, had all paperwork ready and completed in less than 30 minutes. Clyde had the truck looking perfect and answered any questions we had. Highly recommend Bob Brown GMC, Clyde, and Jeff!

Isaac Ohnstad was personable and gave our first time buyer insight, flexibility, and an overall great first impression for Bob Brown. 👍

Had a great experience here. I was helped by two different sales men. Joe and Nick. What terrific help they were. Did not buy a car but would recommend this place to anyone looking😀.

Good fare friendly fast service. They also have loaners if needed

Staff was very helpful and even offered a free car wash!

I cant remember that persons name that I spoke with, but he is a great customer service guy. Answered my questions and explained everything and was quite pleasant. I appreciate that.

Service was completed correctly and ahead of schedule. Employees are very friendly and helpful.

Service completed as expected. Andy Brecht is the greatest! Keep up the great work!

A fantastic place to buy and service your car. Bob Brown has great people to work with, Ron Floyd went above and beyond to make sure that he did his best to make sure we where completely satisfied. Gene Parker was great helping us with our finance options and extended warranty options. I will definitely be back for our next GMC.

They took very good care of my needs.

Terry was very courteous & the finace person took good care of us with no ptessure. Terry told the right amount of time to show us all features on the truck.

All good, contact service Dept. wheather it be oil change,, or what have ya.they get it solved at a fairly decent price in one day. (thanks to andy in service dept).

Worst service department I’ve ever been to. They had my truck about as much as I did. Service manager lied to me. They can’t fix the problem right the first time. It takes them 4 or more times to fix it. I was in there so much they finally got me into a different truck. So they could make more money off me. Never again