Great guys and great business. Trust them implicitly and I highly recommend their services!

Very trustworthy. Takes the time to explain what needs done, and I’ve never felt like they were trying to upsell us. They have taken great care of our vehicle.

All of my vehicles have been there for one thing or another. Great service, great people! Always trustworthy and friendly! Highly recommend!

Joel and his team do a great job. Very professional and quick service. Prices very reasonable. Highly recommend.

As always I received perfect service. Starting with the greeting from James when I walked in. I have been coming to this Tuffys location for over 15 years. The service I receive each time I bring my car in is always professional and I know when I leave my car has been well cared for. I appreciate that before any additional work is done that they explain what needs to be done and the cost. This gives me peace of mind. Each employee at the location goes above and beyond to make sure they take care of their customer. I would recommend this Tufffy Tire & Auto Center to everyone. Thank You Joel and James for truly caring about your customers.

Tuffys & the staff at this location are always professional, knowledgeable & helpful. I have used this location for the past 10 years and will return for whatever service I need in the future!! Awesome Job & job standards!!

Excellent service. Cant say enough about Joel and his crew. They thoroughly inspect the vehicles and tell you what needs repaired. Very competitively priced. Service is equal to none. Thanks for taking care of our cars Joel!!!

Great service! Would highly recommend to others.

Joel, James, and crew have been awesome that’s why I continue to do business with them. They’re honest and stand behind their work.

AMAZING SERVICE!!!! I was traveling though Ankeny late on a Saturday and called to get a see if I could get a leaky tire patched just before closing on a Saturday night. Joel and his crew let me come in after closing and stayed late in order to help me out. These guys are AWESOME. Do not waste your time with other shops. These guys will go the extra mile and take care of you. Im still amazed and incredibly grateful. THANK YOU, JOEL (and crew)!!!!

Ive used Tuffys in Ankeny over the years for regular oil changes and tire repairs, but recently hired them to replace my transmission. We couldnt have been more pleased with the how quickly the car was ready, their willingness to keep me updated the process, and they make paying easy by texting you the link to pay. I highly recommend Joel and his crew at Tuffys in Ankeny on Delaware.

Ive been taking my truck into Tuffys for almost six years now and never have I had a bad experience or lack of service. Theyve always fixed my truck with speed and quality.

What can I say about the guys at Tuffy? They are AMAZING! I’ve taken our vehicles there repeatedly. They provide excellent, high quality work at a good value. They are people I can trust to do a great job that doesn’t break the bank. Will continue to use them!

Joel, James and the crew are top notch. If youre looking for a trustworthy service center in Ankeny, I would definitely recommend Tuffy 👍

About two months ago I had received an oil change, I had been going to you for almost two years, but well over one year. However on this last oil change appointment, I felt not appreciated, and discrimination against me, not because of my race . But because I am a woman. See I had an appointment at 9am, and I was early. A guy comes in after me I believe he was late. He was able to get his car serviced, and updates on what was taking place. I was ignored the entire time that this guy was being serviced. I really like that establishment and the location. But I no longer want to bring back my service. And Im very disappointedRobin Owens

Had struts and shocks put on my vehicle. I’ve been going to Tuffy for several years, they always treat me right and do a great job. I will continue to take all of my cars there. One thing I really like is they always call with an estimate and explain the work needed. I then decide what needs to be done and what can wait based on their assessment. They never pressure me and they give me advice on what can wait versus what I really need to do now.

Joel and James do a great job! Good communication and good work!

Very friendly and helpful. Did full inspection of my car. I thought I needed brakes but was told everything was good. No repairs needed.I’ll be back.

My radiator fans werent working well. They did the best they could to search out the reasoning, and discovered a blown fuse, and replaced it. Everything seems to be working out now.

Good quick and quality service

The new software they use to basically make sure your getting the repairs that you want done is Amazing….James is always GREAT and I talked with the owner and my impression is that they both truly care about customers ….Always will go to them …..Great job…..

I actually bought tires online and had them shipped to this location. The owner, Joel, is prompt and very professional but also a real human. Honesty is key and im happy to return as needed in the future!

The team at Tuffy in Ankeny is TOP NOTCH!! They took the time to go thorough the things that would need serviced soon on my truck and then helped with a payment plan to get them done without breaking the bank. Highly recommend you go see Joel Johnson and his team at Tuffy in Ankeny!

Love taking my truck to Joel and the guys at Tuffy. I know Im being treated fair and they do great work! Highly recommend them.

Always friendly employees and thoroughly check my vehicle. I have not had a bad experience here.

James and Joel went above and beyond to take care of my battery issue. On a day with negative temperatures due to the polar vortex, Joel drove to my house, jump-started my vehicles battery, took it into the shop for service, and returned it a few hours later. This is the type of service I have experienced at Tuffys for years. Thank you for your commitment to your customers, Gentlemen!

The owner, Joel, really cares about establishing a great relationship with his customers. I had 4 struts replaced on my 2008 Highlander when they had a special of buy 3 struts and get the 4th one free. His pricing was very good and the service was great.They gave me a free ride to my home in Ankeny while the work was being done. The winter weather was bad and when they called to tell me the work was done, they offered to deliver my car to me so I didn’t need to go out in the sleet to pick it up. You can’t beat that level of customer service and Joel and his team have earned my future business and loyalty! I highly recommend Tuffy for your auto service needs in Ankeny!!

I had a battery test done on my Jeep( at another service center). It was suggested that I may need a new battery before winter. This particular center did not have a battery in stock at the time. I made an appointment with Tuffy to have a battery installed. A battery test was done at Tuffy and the service manager was incredibly honest and said the battery was testing at 80%,but was not a necessity to purchase today. I expressed how much I appreciated the honesty, but decided to purchase and install a battery in my Jeep just to be cautious and have peace of mind with winter coming. At Tuffy I experienced great service and most important- honesty!

Great service! Great people! You walk in and the owner calls you by name. These guys are more interested in keeping your vehicle on the road and out of their shop. Will definitely continue to take my business there!

Good experience, fixed hose and recharged a/c. Work completed quickly

Joel and his staff are wonderful. I was blown away from the customer service. Very much appreciated and they are quick too. I will not take my truck anywhere else. They do a great job!

I have never had a bad experience with Tuffy. I have found them to be fair, honest and competitively priced. They stand behind their work and have always made things right for me. Would recommend to anyone!

I have taken my VW Jetta to Tuffys for about five years. I trust this company. Alll of the guys working there are professional. As a single woman, I value that and the fact that they are not going to sell me something I dont need.

Tuffy has always been great to work with. They diagnose the problem quickly, communicate costs and repair time well, and get you back on the road.

Always wonderful! Quick, friendly, and professional!

Always outgoing and friendly. Willing to work around our ‘wonky’ schedule.

Joel, James, and the entire crew are top notch. I use Tuffy for all maintenance and repairs. It is great knowing the people that make sure my family is safe in their vehicles.

I get my vehicles oil changed here every time its due. Always timely and good service. Had to have the winter tires/wheels rotated off twice because they had seized on and both times they were quick and reasonably priced with coupon. When I had a HMI board go bad in my truck they knew what it was and did some research then told me via the phone that it required dealership tools and unfortunately they couldnt do it, but they didnt charge me anything for their research time.

I have been a customer at this Tuffy location for 14 years. I will not take my Sentra to any other company when I need work done on my car. I am always greeted by name when I walk in the front door and this small gesture is greatly appreciated. The front desk and shop personnel are always professional. Nothing is done on my vehicle until it is presented to me and approved by me. Never have I felt as though they have taken advantage of me when they are working on my car. I would recommend this Tuffy location to anyone looking for an exceptional mechanics and a positive experience. Thank you for continually taking the stress of auto repair off my shoulders. Deb Hall

Great as always! They are always so helpful and do such a wonderful job and are so helpful.

Always fast dependable service.

They did a few things the car needed plus some routine maintenance. Great price, service, and speed. Plus they even picked up the car and gave us a loaner right at my office!

We are second generation family members and customers of Tuffys. They always take care of our vehicles as they were their own. Joel,James and the entire team do the upmost respect to our vehicles. Very competitive pricing and exceptional care for our vehicles. For those that had negative comments, they must have had a bad day or were trying to get a discount. Over 20 years the team has taken care of our families vehicles. They provide service that we used to get years ago. They are a diamond in the rough. Do the right thing, support family owned small businesses especially with a pandemic.

Beware of their charges, I made mistakes taking my car there without shop arround and got burned absolutely burned, lesson learned.Response$1500+ for tires changes and that value and fair price?? And I didnt know the price til after the car is done seem like Im not the only ones complaint about yall prices and of course Ill take my business else where yall not the only shop in town.

Absolutely love Tuffy! Only place I take my vehicle! I have even gotten my sister to take her vehicle to them full time!

James and Joel area always kind and courteous! Nowhere else around do you get an oil change and the tires rotated for free. Synthetic oil change right in line with others, but the free rotation gets my business. Service is timely and staff are professional!

James was very helpful, and provided excellent costumer service. If you’re looking for an honest and dependable place to take your vehicle, I would definitely recommend this shop

James and his team are fantastic. I appreciate everything about this shop.They are honest and upfront about what is going on with your car/truck, what it will cost to fix it and how long it will take. I have a big truck and when things go wrong with it, it can be a little intimidating. I trust them to fix it and fix it right. James brings a sense of relief through the entire experience.I will never go anywhere else.

Make sure you’re looking at other options when Tuffy brings out the estimates. Most prices are 10-20% higher than other well known shops, and dealerships for that matter. Went in for a quote with my cousin and knew when the estimate came out, that it was too high. When I let the service guy know what we’d be taking it elsewhere for a second opinion he scoffed at us and walked away, dropped our keys on the counter and kept on walking. Do your homework before you accept what you’re given!

Tuffy in Ankeny has been a very reliable place to go for repairs. I called for a new battery replacement and was helped immediately!

The Best auto center I take my cars in the metro.They do good inspections and fix a problem ones .Staff are welcoming, friendly and do their Job excellent.

They were great . Fixed my wiring every thing works great. I am so glad I brought my van there. I will be bringing my stuff to them .

Great place. Im new in town so nice to find friendly, helpful, efficient place to get my car serviced!! Reasonably priced also!

Had some problems in the beginning but the owner of the shop talked with me told him what had happened and he did a good job correcting the problem.

Customer service is always their top priority. Joel and his team always do an excellent job.

Joel and his team do an great job. Have been using them for 11 years and never had an issue. Great people to work with.

Was just getting an alignment done but all the guys were super cool and showed interest in my car. Car handles great now. Will continue to give them my service until they give me a reason not to.

Always professional & personable. You are always given details at what needs to be fixed, what is the best way to fix it & any problems you may not be aware of. I know the charges are fair & we recieve our Military Discount. Thank you

I heard good things about Tuffys so I decided to give them a try. They had my car in and out in just two days, fixed the problem and charge me 75% less than other competitors.

After having an oil change and tire rotation, I was presented with an almost $1500.00 estimate for suggested repairs, mainly front suspension. The employee was pushing me to leave my vehicle for the day to get them done, making it seem as it would be unsafe to drive my car, and that they needed done sooner rather than later. Unfortunately, as a female, I am used to being misinformed by repair facilities and got a second opinion from a reputable mechanic. The suggested repairs are not needed at this time and my vehicle is totally safe to drive. When these repairs are needed I will not be taking it to this location, prices are way too high. ALWAYS get a second opinion when dealing with Tuffy. I am left wondering if synthetic oil was used, as stated on my receipt. First and last time using Tuffy

Very satisfied with the service & people. I would definitely recommend.

Job well done, first class service by Joel and his team. Thank You!

We had a boat trailer blow out from KC headed to MN these guys were fast, nice, and very knowledgeable!!! Highly recommended!

Had air conditioning leak repaired

The guys at Tuffy’s are the most honest and hardworking people I’ve dealt with. They won’t try to sell you items you don’t need and I always leave here with zero worry and a smile on my face. HIGHLY recommend taking all your vehicles here!

Got an appointment quickly, they took care of my car in a timely fashion. They are always fair and friendly

Always a good experience when going to Tuffy’s! They are honest, informative, and go above and beyond even if it’s at their expense for the good of their customers. Highly recommend Tuffy in Ankeny!

My wife and I had engine trouble on the interstate and called Tuffy because we were familiar with them in our home town. Joel and his team do high quality work with an exceptional warranty. They care about their customers and treated us like family. I would recommend them without reservation.

Always had great service done here in the past while it was owned by someone else. Now? I cant believe how my parents were treated. So glad they were able to find another shop that gave them respect and was able to fix the cars issue in no time at all.

Friendly and helpful!

I like their customer service and how attentive they are

Wonderful customer service, great prices! The staff does a great job, without taking forever! No doubt that the staff does an amazing job everytime! Highly recommend this shop for any car needs!

I recommend Tuffy Ankeny they are all awesome! They give me free oil changed!

Bunch of great guys. Always go to them when I have trouble and they never steer me in the wrong direction.

Just got my Grand Prix back from James and the technicians at Tuffy and couldnt be happier! I took it in for new tires and to check out my noisy power steering pump. They found a couple of safety issues that I also wanted to take care of right away. Within just a couple of days, they had everything fixed up and ready to go. James was extremely up front with everything and went through all of it with me before we decided on what to do to the car. The warranty on the parts and service is fantastic as well! I will certainly be going back and would recommend them to anyone else.

This place does excellent work. Honest people that will do the right thing and take care of you. I have had excellent experiences each time at Tuffy!

Was very happy going here. Saved me alot of money with my passenger side wiper. Thought we would have to replace the wiper motor but just needed a tightening.James took care of us! 2 thumbs up.

I was traveling with my family from MN to CO and our Honda Odyssey broke down in Ankeny. I pulled off the highway and stumbled across Tuffy Auto Service. I had no idea if this would be a good place to stop, buy I was desperate. As soon as I walked in the door I knew I made a good decision. Joel at the front counter was calling patrons by their first name and I felt relaxed because this is where the locals go! He looked into the possibility of a recall and thought our vehicle might still be under warranty if that was the case. It turned out he was right and we made the warranty date by 3 DAYS, saving us thousands of dollars. I rented a car and continued our trip to CO (college visit). He kept our car at his shop and contacted Smart Honda dealership. He towed our car to the dealership for us and handled so many details. This service was above and beyond. Joel made a stressful situation easy to manage and I didnt have to worry about thing! I highly recommend!!

We have used Tuffy over the years as our go to for basis car problems. We have never been disappointed. Our vehicles are always fixed quickly and done right the first time. The best part of working with these guys is that they remember me and my family anytime we need them. 5 star service every time.

Great customer service. Excellent, expert, knowledgeable.

Tuffy’s (Ankeny) is our families go to automative service provider. The staff Is great to work with and the service is reasonably priced and turned around quickly.

These guys are always great at answering questions and letting me know of any issues they find when doing any maintenance. Very accommodating, too.

These guys are great. James and Joel will treat you right and take care of your needs.

My son made an online appointment to bring his car into Tuffy in Ankeny. When he got there he asked them for an estimate to replace the brake rotors and pads. They said they needed to look at the car. There is no need to look at the car first to give an estimate, any reputable shop would be able to get the flat rate charge for labor and parts.When they had my son’s car apart they called with an estimate of almost $1300, nearly $1000 of which was just for the brakes. My son needing his car back, and in decent shape wasn’t sure what to do, so feeling he had no choice he went along with it. This drained his bank account and maxed out his credit card as well.The owner claimed that his prices were not out of line and that his margins are not that high. I have documentation showing otherwise. I even offered to go get other estimates but he was not interested in seeing those. He kept making the claim of the lifetime warranty, which we all know is just a sales pitch and offered on most pads anyway. Joel asked me what I thought was fair, I told him that I believed $800 was fair. He then claimed that he could not do that and no other shop would. I know for a fact other shops would and have estimates from them that are under that amount. I will say that part of his extra cost was simply the fact that he sold un-needed, expensive parts to my son, instead of selling what the car actually needed, it’s a Chevy Cruze, not a race car.I have estimates from $715 to $1095. The $1095 was from a dealership quoting the exact parts and service. Those parts however were far more expensive than what should have actually been installed. Tuffy’s price was still almost $200 higher even after their “discounts” than a dealership was without any discounts.Joel has decided that he is not willing to work with us and has kept the price where it originally was. Unfortunately this is the reason for my review. If he had been reasonable and met us in the middle I would have dropped this. However I don’t want to see other people taken advantage of by this company.I’ve read several responses from Joel on some of the other negative reviews and his general response is basically to claim that the customer is lying or was never a customer of theirs. Joel has even tried to say that I’ve some how changed my story in one of his email responses back to me. My story has never wavered one bit, the only thing I’ve done was try to give him the benefit of the doubt. He also didn’t like my estimate from our local dealer because it was in Grinnell, we live in Grinnell. This was a dealership, which should be more expensive than a service center like Tuffy. The only reason I used that estimate was because it was the one that was the most fair to him, it was the highest priced estimate that I had with exactly the same parts and service.I have no doubt he will try to spin this against me but I have screenshots, audio recordings from his office, estimates, and actual cost of the parts that they sold all documented. He has already said that I’m not comparing the same parts and service but I am comparing the exact same thing where I can. For some reason he keeps wanting to gloss over the brake service and concentrate on the transmission service. I never questioned the price of the transmission service, my complaint is the price on the brake service, which is vastly more expensive than everything I’ve been quoted. I did originally question the price of the entire service but my main concern was the brakes. Once again, trying to give him the benefit of the doubt, maybe he misunderstood that to mean that I was also upset with the transmission service.It’s truly unfortunate that I had to write this review, I would have preferred to have resolved this in a more professional manner. If you do choose to use Tuffy, or any other service center for that matter, I would strongly recommend getting an estimate first and documenting and recording all conversations.This is a condensed version of a much longer review.

My daughter just got her vehicle serviced there they are so helpful they explain things very good place to do business

Very polite and positive staff! Highly recommend anyone who wants something done right the first time to go here! I wouldnt go anywhere else.

I had my car towed to Tuffy’s, due to a recommendation from the tow truck driver. I’m not from the area, so I took his word for it that Tuffy’s is the best place to go! When we got there, they were very polite and took a look at my car right away after we explained what happened. I had managed to get a ground pipe stuck in my frame from the interstate. They did a quick discussion on how to solve the issue and instantly got to work. I was out of there and back on the road in less than ten minutes. They are the best Auto Service Center that I have ever been to! I can’t thank them enough for what they did for me! I highly recommend going to Tuffy’s when you need your vehicle repaired!

Fantastic customer service! Ive taken my vehicles here for years for an honest opinion when car trouble happens. Joel & his team tell you exactly what is wrong, cost of repair & how they are going to fix it. If you are looking a local, honest mechanic, Tuffys is your place.

As always, Joel and his crew came through with timely repairs ensuring my sons car will serve him well in college and giving me peace of mind to know that I dont have to worry. Thanks for all you and your team does to keep my family safe. Much appreciated. :)

Had great service and trustworthy mechanics. They worked on my VW and fixed the oil leak on it in one day, and was one of the few places open to service my car this winter (without a long wait).They even charged me nothing for a diagnostic because of my situation. Great people and service!

I am a young mother on a tight budget and I have been to Tuffy in Ankeny a few times for maintenance and an oil change. Not only is the service great but they are honest and thorough. James is always very helpful. I highly recommend bringing your car here!

Called at 830 this morning for an unrealistic request of getting my brakes changed within the next few hours before I had to leave town. Joel got me in, showed me what they found and gave me realistic feedback on what was a priority and what could wait depending on what I wanted. They got me in and out with an hour to spare. Super friendly, didnt over charge and I got a cute air freshener for my car. Thanks! Ill be back 🙂

Stopped by to get a pre purchase inspection and very glad I did. They found a leaking head gasket that would have cost thousands to replace. I also mentioned a few things specifically that I wanted them to check and they were happy to. James was very thorough, & detailed and I believe this place is very honest. I wouldnt hesitate to take a vehicle there to be serviced in the future if I needed.

We have been bringing all of our cars to Tuffys for a number of years now. Joel and crew have taken very good care of us and our vehicles. We have Tuffys do all the maintenance and repairs on our cars. If they see any issues, they will advise us with an accurate price and discuss how soon the issue should be taken care of. They have even recommended we not make some repairs. I trust them fully and have had no problems when my wife or daughters have taken cars in by themselves. I recommend Ankeny Tuffys to anyone looking for a excellent place to take their car.

Really fantastic service, friendly and helpful people. Definitely highly recommend them. Great experience

The staff were willing to talk through the repairs I needed, and didnt try to upsell me to sell unneeded items or services. As a major bonus, what they fixed has stayed fixed (which is more than I can say for some other repair shops).

Always happy with their service. I don’t ever worry about being overcharged. I probably could get it done somewhere cheaper if I shopped around, but in the long run coming here is a better deal because I don’t have to worry about being screwed over.

Joel and his team are great, honest and fair. I had another auto repair shop say I needed new brakes and I took it to Tuffy at my next oil change for another opinion. Joel told me that I still had 80% left on my brakes and they did not need replaced. I have always had great service at a fair price.

Great team! They keep my familys vehicles well-maintained!

They have great customer service. I used to take my car there when the Moomeys owned it and still take it there with the new owner. Joel is very nice, explains things thoroughly and helps customers so its in our best interest. Not just about the money which is nice.