On a previous visit Car-x replaced my battery and a battery terminal. Apparently the terminal part they replaced was defective and it caused my truck not to start several months later. I had it towed into the dealer where they replaced the battery terminal with a NOS part. When I came into Car-x for an oil change and tire rotation I made the service manager aware of the defective part they installed. He made it right by comping my service bill for that day and giving me coupons for three additional oil changes. This was all handled in a friendly and professional manner.

Started out great, my car was pulled in 5 minutes after I arrived. An hour and 45 minutes later my oil change and tire rotation was complete. Technician worked slow so mine was his last job.

Polite, fast, and accommodating for the wait. I had asked for an alignment for high speed vibrations and they found the issue was a much cheaper tire balance. Money saved, and they’ve agreed to fix if I’m not satisfied. Great first experience at CarX!

Everyone I encountered was polite, friendly and helpful (even with my small children). The service was quick and the facility was very clean.

Amazing customer service and great communication from Chad today about an oil change, tire rotation, and alignment check on my car. Being a woman in an auto shop can sometimes feel intimidating because there’s so many opportunities to get screwed over due to lack of information or general car know-how — when they didn’t have the oil filter I needed, they let me know; when we rescheduled, they offered a sizable discount for my time; when I was late to the rescheduled appointment, they worked with me to make sure things could still get done.Thank you for making me feel like a valued customer and keeping the line of communication clear and open. I really appreciate the team at the Ankeny Car-X location and I’ll definitely be back for all of my future tire and auto shop needs.

There’s always a stigma around car repair shops…you go in for an oil change, and when you go to pay for it they tell you that you need about 600 other repairs (in an effort to rip you off). You know the stereotype. But that’s not true here. Every time I have come in, the workers are unbelievably kind and friendly…like beyond what you would ever expect at a repair shop. Plus, they’ve never told me about unnecessary repairs, but instead giving me honest assessments of my car. I will definitely continue to come here in the future!

Always polite & professional. Go above & beyond with hospitality while waiting on vehicle maintenance. Never make me feel taken advantage of for being a young woman. 10/10 recommend.

Fast and affordable. Each staff member was very friendly and helpful. This place is now my preferred mechanic shop.

The BEST customer service! They explain everything well and give you options on repairs. They are never pushy. I highly recommend Car X to my friends because I dont feel like theyre trying to make an extra buck off me.

Nice friendlY staff, effecient

Had a tire with a mail in it. Initially they didn’t think they would b able to get my car in as there was only about an hr before close. After a few minutes Julian was able to squeeze me in before they closed for the night. Kept me from missing a days work waiting for a tire to get repaired

They were easy to work with and very professional. I dropped the car off for a oil change and tire rotation and was done in 45 minutes. I will be using them again.

Not the cheapest place in town, but I sincerely believe you get what you pay for. Stopped in after work before my scheduled time (oops!) and they still got me in very quickly. Excellent service advisors and an awesome facility made the wait comfortable and easy.All around impressive and Ill most likely be back for most of my service needs.

I love this car-x! Nice, big building. They can get in multiple cars at a time, and plenty of waiting areas. Airways professional and friendly, usually dont have to wait long for an appointment

Great customer service. Very knowledgeable and just focused on getting the job done right.Brought it in to discover my engine needed fully rebuilt due to an oil leakage that led to the engine seizing permanently. They were very professional and up-front about my options and even went out of their way to find a better rebuilt engine with less miles and more power. When it turned out another issue was discovered that prevented moving forward, they presented me with the options again and ended up not charging me anything, despite having a mechanic that spent half a day to disassemble the old engine block. Definitely bringing my next car here!

I asked if I could tack on a donation for the Halloween costume drive, to my bill and the guy at the front desk made a donation on my behalf since I didnt have any cash on me. Honestly this place is staffed by a bunch of really amazing people.

Quick appointment, Great customer service, they took care of me very well 👍

Bought a new van recently and the alignment was off. Came in for a repair and they were able not only fix that, but walk me through the process and offer recommendations. Very helpful crew, explained everything thoroughly, and they were able to get our van taken care of same day. Inside was very nice, drinks and entertainment available while I waited. We will be back for sure.

The staff at car-X are the greatest. Ive been a customer for years. Theyve never disappointed me!

The CarX Team with its new management has been outstanding and providing over the top customer service. If youve got repairs needed, theyre the ones to get the job done!

I tried this shop a few years ago for maintenance and Ive been returning ever since. Fair pricing and great customer service every time.

Quick fast and professional. Great waiting area

Very friendly and efficient. They didnt try to sell me on things I didnt need, which I appreciated. Ill definitely be back!

I needed a last minute part replacement and wheel alignment and the guys got me in day of to accommodate a roadtrip I had coming up! Today (and every time Ive come in), the guys have been so helpful and patient in explaining the issues my car has had and presenting my options to fix them. Always friendly and welcoming - would recommend!

Julien Farasat was very professional and helpful.

Efficient and professional! Will definitely come here again!

This TEAM goes “Above & Beyond” my expectations every time I am in need of service and repair! Lucas has long since been my trusted mechanic, and now Jacob repairing my vehicle to get me up and running!! Even when I was with another shop, that I didn’t trust, I brought my vehicle to CARX for “free” advice and good quality parts at a fair price. Not always easy to find these days. Manager Jeff runs a good show with Chad and Jeremy up front with exemplary customer service and knowledgeable staff. The team works well together, positive, enjoy their jobs, and constantly busy no standing around leaning on fenders here!! That’s undoubtedly why they are so busy!! I was so pleased after I left to discover my tires are covered under the GOLD TIRE PACKAGE including free towing, repair, and replacement of tires that can’t be repaired. Hooah!! Well done guys 🇺🇸 (my salute)

I was going on vacation and needed to get in quick. The employees were sure to get me in and out fast!

Jeff and Steve were awesome!!!! The were very professional and prompt. They listened to what I had to say and were able to figure out what was wrong and gave me a very fair price to fix my truck. Thanks again I will be recommending you guys to my whole family.

They have helped me with tire issues twice so far, and the service is fast and professional. Always refreshing to work with a helpful team!

They repaired my horn on my truck replace the serpentine belt and idler pulley. Thought it was a little pricey but with the way things are today everything’s expensive.

Great place, friendly service. Will recommend.

The team was very professional and did a great job of updating me on services throughout the process!

Car-X is amazing! I have taken my car there on multiple occasions and they always do a great job! They are very timely, respectful, and always get things done right. They also are very reasonably priced. Whenever I have any car concerns, I will continue to take my car there. Highly recommend!!

I had a nail in my tire, and I was able to just drive in and they dealt with it within 45 minutes for a very reasonable price, the waiting room was nice and the customer service top-notch.

I am thoroughly impressed with this place! I had no choice but to come in here last minute due to my work schedule (5:30pm.) My front brakes were shot and needed to be replaced (along with the rotors.) Instead of turning me away, one of the technicians and one of the mechanics stayed to make sure that it was done!! Also, Lindsey was fantastic in explaining everything in a thorough manner.Very professional and very efficient!! I will definitely be back! Thanks, Car-X!

Had a tire pressure issue, they were too busy to help and wanted me to leave the car for a few hours. Gave me some air and I went to the south side in DSM where I was in and out in 10 mins.

Super clean accommodating wait area, friendly and fast service

I’ve been to other auto shops, but nothing comparable to Car-X. Very professional, and they took me step by step on what they were going to do for car repair. They even took the time to update me along the way while I was waiting.

Really nice waiting area.5star treatment.

Fast, professional, and friendly staff and service! Explained in great detail what needed to be fixed with my daughters car! Definitely the place to go for all of your car maintenance needs!

Great service, great teamwork and know you by name.

Good service! Reasonably priced for the repair my vehicle needed. I really appreciated how quickly I was able to get an appointment! AC stopped working on one of the hottest days, it was repaired within a short period of time and I was on my way! Thank you for such good service!

Oil change was very quick, professional service

Best Automotive Service in Iowa for any make or model vehicle. They have the most professional knowledgeable service representatives, nicest waiting area and the highest skilled technicians the industry has to offer I wouldnt trust any other shop with my personal and business vehicles like I do Car X

Have taken all of my vehicles to the Car-X in Ankeny. Oil changes and tire rotations- very quick service, excellent pricing compared to the quick lube places. Strongly recommend this location.

This is a great location for all sorts of repairs from a simple oil change to more difficult procedures. They are always fast and friendly and if you choose to wait there is complimentary drinks and comfy places to relax with free Wi-Fi!

Great company, place & better management will be there again

I’ve taken my car here multiple times. Twice I was ready to pay for an issue that I thought needed to be fixed however they were able to figure it out without charging me anything! Totally trust these guys.

They were ready to close and Arvin and Lindsey still welcomed me in for a last-minute oil change. Arvin was concerned I have the oil changed before I take a trip this weekend. He then went over the minor things they found, one of them being a headlight out - which I had forgotten all about. I asked if they did that kind of thing - for another time bkz I knew they were closed. Not only do they do that, they went ahead and did it for me right then. Bless their hearts!! Personal service from a chain business - what a great concept! :)Sara O

I have never had a bad experience at Car-X in Ankeny. Great customer service, and great mechanical service. I’ve brought 3 of my cars there and they handled all of them with respect! Thanks Car-X!

Stopped to get a set of tires. Friendly staff, knowledgable about the options and quick with the service. Full compliment of options for the future activity. Clean and welcoming waiting area with all manner of supporting comforts. The thought that went into a waiting area was well planned out including theater seating, coffee and internet. Well done.

Great prices and excellent service. I love my new car.

Awful service and waste of my time

Came in for only 2 tires, found the tires I asked for and gave me a price I couldnt say no too. Ordered 4 tires and great service as always. Highly recommend Car-X in Ankeny.

Great service! They sourced a needed part on the spot and even stayed late to finish work needed to my vehicle.

Great employees, fast service! Comfortable lounge to relax in while you wait.

Friendly staff at the desk. Nice waiting area. Free tire rotation with oil change - however, they didnt reset the oil gauge.

I went in believing I needed to replace the valve in my tire because it was slowing losing air. After they finished with the review it turned out they needed to do a small patch for the tire and then they fixed it for FREE. THANK YOU CarX. That was a great surprise and it made my day!

They are always professional and courtious. Great service everytime. Great staff! I will keep coming back for years to come.

Great work and friendly.

Accompanied a friend and witnessed the most unprofessional management!

Went to shop with my Volvo s80 to find out about a leak in radiator and my Ford exp for an oil change. When Nick took the car back he said he would take us back when they find the source of leak. Unfortunately, the pressure blew the hose to radiator. (Which did have a leak). Nick showed us what happened and then priced out parts for a new radiator. I was upset at the fact I was having to buy one that day but Nick really worked with us and found the best part but didnt charge the high price and gave us an additional discount. Once that was taken care of he then had the Ford in shop doing an oil change. We were going out of town the next morning and unfortunately the trucks a/c wasnt working. I mentioned that to him and he said he would take a look at it. After a bit he came and told us the a/c had zero freon, he then went ahead and charged the AC for us and had it blowing cold at No charge. I was so happy that he went above and beyond to help us. Not all auto shops will do that!!! I live in Grimes but will definitely drive to Ankeny for all my auto needs!!!

Took my vehicle here because the air conditioner was not working. When I picked it up it was working but a few days later stopped again. I took it back in. They told me nothing seemed wrong and asked me if they “need to show me how to operate my car air conditioning”. I let them know I will never be be back.

These guys know their stuff- Great staff! Always great Service here!

I’ve always really liked car x so it was disappointing to walk in and see none of the employees wearing masks. I put on my mask to go in because I wanted to be considerate of the employees and the other customers and that consideration was not returned. I wear a mask all day every day for my job so I was incredibly confused and spent the entire time waiting trying to figure out what made car x exempt from the pandemic. One of the employees was coughing the whole time I was there and I understand that he most likely just has allergies or something but during these times it made me so uncomfortable. I usually go to a different place to service my car now but I decided to go back to car x. I wish I would have known so I made sure to let people know on my social media accounts that this location isn’t safe. I don’t usually write reviews but to be 5 months into a pandemic and still not wearing masks? I couldn’t believe the level of disregard for your customers and coworkers.

My go-to auto care shop! They have never tried to sell me something I dont need and have great prices for repairs!

I typically dont write reviews, but I had a great experience and felt I had to. Im from Minneapolis but was in town for the holidays with a check engine light. They got me in the day after I called, the place is extremely clean, the seating area is large and comfortable, they have free snacks and free soft drinks while you wait, they walked me back to the garage to explain everything while the car was on the rack, they werent pushy, and they are the most professional car shop Ive ever dealt with. I am highly impressed, and I would recommend them to anyone. I will be doing so to my family that is local.

We love the our Car-X. They are quick, efficient, inexpensive (I mean, as far as car repair and maintenance goes), help you find the most affordable solution, and let you know about issues as they arise, BEFORE they have to be replaced so you can plan accordingly. They are also offering discounts and participate in some of the local discount cards. Much easier than dealing with a dealership.

I went in to get my car fixed. Quoted me a price for the repair I agreed. Later they said they only “ cleaned “ it and didn’t fully repair it like we originally had agreed to. A month or so down the road the problem occurs again I take it back in they say the guy who quoted and fixed it originally Was no longer employed by the company. They offered me a refund and told me it would be a additional 300$ to fix it on top of my refund. It should have been fixed the first time I went. They didn’t not care at all about what they did. Is this what you call business ? This is so unprofessional. Please stay away from these people. They obviously just want your money.

Was in a time crunch and they made it quick and easy for me to get in for an oil change. Great experience!

Great place for an oil change in Ankeny! Fast. Good prices.

Great experience at this location

Will never use this place again. My husband broke a strut and we went there to get two new rear ones. They put on a non GM brand and when we left the car bounced so much you could barely stand it. Brought it back and they replaced with new ones of the same brand. Same problem again. We discussed needing GM parts. HOWEVER, now we have to pay additional $180ish to get the right ones! At that time, the strike was ending with GM so we were told they’d order them. I’ve called numerous times checking on this and was told they’d call me back. Never have yet. This has been at least 6 months now. The reason we went here in the first place was the quote. Now the total will be more than using a GM dealership. Ridiculous and poor customer service.* UPDATE*Was contacted after leaving this review. Car X had the parts and offered to replace them at no charge. Our car is fixed.

So last Saturday I stopped in to carx in Ankeny. They have done some minor service work for me like oil changes so I thought to myself its cold and my car has a clunk in the front end when going over any type of number you can feel a clunk in the floor board. . Ill let them find it this time. Fast forward a few hours after I dropped it off and I get a call, well everything is great under the car and we found the clunk. It seems to be your brake pads. Hmm my what? Yep your brake pads and rotors need to be changed and the clunk is them sticking. Me: no sir that cant be it. It has nothing to do with whether Im accelerating or braking. Just bumps at any speed. Him: yep its the brakes, sounds funny but my tech said hes sure of it.....me: please check it again. Him: sure enough.So I pick up my car another few hours later and he says yeah those brakes are near gone and rubbing on the rotors now when did you want to get that done? I said well maybe this week but Ill think about it. After I left I could hear some brake noise in the front right and thought...well maybe......Fast forward to a nice day, 50 something degrees out. Pull off the tire after I picked up a set of pads and I find a few things. Driver side the brakes are 90 percent. Still have brake lube on the back. Hmmmmm.......so I check things out and immediately can feel play in the driver side sway bar end link. Sure enough the boot is torn off the back side. Cool found the issue in less than 4 minutes, including taking the tire off in that time. So I snap some pics of the brakes and move on to the passenger side.Tire comes off and hmmmmm.....brakes are 90%....but there is literally sand smeared all around the pads and has gotten between the pad and rotor now (explains the new brake noise!!!!) Feel for not a minute to find the boot to the lower ball joint ripped and deflated. Replaced the whole a arm. Put the tire back on and took for a drive.Silence.So in short they out my car on a rack and (somehow some magic gravel appeared in my brakes) and wanted 477 dollars for 57 dollars of brakes that didnt need replacing. Pics will be inlcuded below

Customer Service was excellent! I called Sunday around 1:50PM in a panic because my car was making a grinding noise. I went to back out of my parking spot and it sounded like I ran over something. There was a metal piece laying on the ground. I was so worried because I didnt know how I was getting to work the next day, in my panic I forgot that my fiance does work Mondays, with no car. I called and they were honest about maybe not being able to get fixed the same day but to come in. I drove there and waited for my ride. As I was waiting Aaron (Erin? Aryon?) was at the front desk and made small talk and jokes. It was a nice environment and I loved the staff. They get my business from now on! Thank you all so so so much!

People here are very pleasant and easy to work with. I actually service a number of family vehicles and some company vehicles and even my assistants vehicle to boot. They are easy to work appointments, generally johnny on the spot and if they find items that are in need of work or repairs they are pretty straight forward in estimating costs. This location is just so very handy for me and they do good work.

Great service. Comfortable lobby.

We had a tire blow out while traveling through Altoona our tow service couldnt put our spare on because the tire was too far under the car and he didnt have a Jack to reach it. So he towed us to CarX in Ankeny to have our donut put on to get us back on the road. We had a warranty on our tire so needed to get back to where we bought it so it would be free. Jacob Schoessler got us fixed up really quick and back on the road, and they didnt charge us a penny. After a long drive and several hours trying to get off the interstate it was a huge blessing! Would definitely recommend.

These people are really nice. And the environment is way more than accommodating.Pros:Comfortable seatingBeverages and snacksGames and tvNice staffGood workCons:SLOWWWwww - it takes them about 1 and a half to 2 hrs for an oil change if It wasn’t so cheap I would go elsewhere. That’s 1-2 hrs with an appointment.That’s really the only con besides that they are pretty much the best in town for pricing and politeness.

Outstanding customer service!

Great service! Had two separate flat tires 1 week apart, worked with Nick T. both times and he replaced one tire and repaired the other for a good price with a fast turnaround. Will be coming back next time I need service.

Ive been to several shops in the surrounding area, and this is by far the most professional and cordial out of them. Theyre up front and honest about the repairs and inspections that they will make, and give you options based on what you want to happen to your vehicle. No hidden costs like at most shops, and I honestly was surprised at how much they did at little to no cost. Would like to thank Shawn for being so helpful and working me in to their busy schedule. Will definitely be back in the future.

Staffe always friendly and knowledgable. Before covid-19, they had an array of beverages. It is now limited to filtered water.

What a great experience at Car X Ankeny. We had an emergency tire leak on a camper we were pulling. The manager Nick got us right in without an appointment and had the rim changed in no time. Great customer service!

Great service

Needed some regular maintenance and my transmission flushed. I called to make an appointment for Saturday, had no problems getting in. Nolan and his crew did a fantastic job, everyone was friendly and enthusiastic, the place was spotless. Most importantly my truck runs flawlessly again. I have been here before with similar results. The place is top notch and you dont get that creepy feeling they are going to try to sell you stuff you dont need or want. I highly recommend them for your service and mechanical needs. The only negative I can give is you should get an appointment for an oil change as they arent a quick lube place, and thats not really a negative.

The customer service is very friendly. I understand that mistakes can happen with my issue. I got my car the other day, and I had new motor installment. yesterday, the day after I got the car back, the engine is backfiring and the car shakes. The engine light came on and started flashing. This was inconvenient, however, they too the car in the same day I called about it. They truly show that they care about their customers and that they will help them.

Nick has been nothing but spectacular to me and my family. We had an issue with one of the tires on my daughters car. It kept going low so I called Nick and he was able to get the car into the shop the same day that I called. Even with not being able to get off work until after 4:00 and driving to my daughters work to get their car to take it in. They fixed the issue, which was a small nail causing the leak. The tire was fixed but the car also had a shake to it, not related to the nail in the tire. I called and made an appointment to have the car checked out on Saturday. It was then discovered that all of the remaining tires on the car were completely out of balanced. Nick and his crew took no time getting the tires balanced and even rotated them for us.I have had this team do work on my other vehicle, but the customer service that I received from these 2 trips in have completely made me a customer of this branch for life now.Thank you Nick and to your entire crew!!!! You have made a great impression on a this family. Thank you!!!

Had a couple of car problems in the last few weeks and tried Car-X in Ankeny. Wow, I would really recommend this shop. The facility itself is very clean and comfortable, if you have to wait, it is miles above any other place I have waited. The staff is friendly and courteous. They are very good at explaining what needs to be fixed and why, and they give you an estimate and actually charge you what the estimate was! My overall impression is that they are honest, trustworthy and eager to please.

Very honest and efficient work. I’d tried various auto shops around Ankeny and Car-X had the best price and most personable people. The extended hours and being open on Sundays is also a plus!

I’m a frequent customer. I have had mostly pleasant experiences. Aside from my car being forgotten about when it was time for an oil change and they were getting ready to close, I understand mistakes happen. However, today was a deal breaker. After not accepting the more expensive tires with some gold package the manager Doug was nothing but rude. When I went to pick up my car I asked about a deal they had advertised on the board outside to which Doug yells “those are for the tires you can’t afford.” Talk about embarrassing. Won’t be back!

I went to Car-X to have my check engine light diagnosed. Nick the manager as well as Steve Clare his supervisor, went far above and beyond to get my car repaired properly. Nick, Steve, and the whole Car X team in Ankeny definitely deserve a 5-star rating. I was very impressed with their patience and The best never rest approach to get my car repaired properly. I highly recommend that the Car-X in Ankeny to everyone for their car repair needs.

Ive now had multiple sets of tires installed on multiple vehicles and stand by my review of them being solid. They are a Tire-Rack installer and I always go through them.Had a new set of tires put on here and an alignment done for them. The staff are very friendly and respectful. They were not pushy towards me and were open about what I should think about getting done in the future, why and how much it would cost.They had some trouble with my alignment and were honest about the issues (not their fault, just my car being a pain) and told me when I could come back and finish it.Over all very good, no major issues.

Ive been to several shops in the area, and this is by far the most professional place and a wonderful environment.They showed and explained to me what happened and what needed to be done. I want to give a big THANK YOU to Nick for helping me out and doing everything he could to make sure i was good to go. We got one thing fixed and something else went bad and Nick made sure that i new what was wrong and told me him and his crew would fix whatever it was. Thank you to Lucas as well for being a big help and taking your time on my car and making sure everything worked good before letting me go. Thank you again CAR X!!

Great Services! Great customer service! Nick has outstanding customer service! I will continue to go here for my car needs. Thanks so much!

Was visiting some relatives on a Sunday and had a power steering leak. Didn’t think I would be able to get any help on a Sunday but these guys got me in. They were able to have it fixed in a couple hours! Great service!

I knew I needed tires but was trying to hold off a few more weeks. After noticing one of my tires couldnt wait any longer I gave Danny a call. He got me four tires at the last minute and discounted them enough so I could afford them right then. Nathan installed them faster than Ive ever seen before! Excellent service!

Showed up 20 minutes before close without an appointment and they where able to fix my valve stem before long road trip. Very helpful and polite staff. Would recommend.

I recently had an oil change and headlight replaced. Staff was super friendly and professional! Thank you Nick and Nolan for taking care of my car so efficiently! I look forward to continuing my services at this location.