I had many questions about the Oculus. The gentleman who helped me was nice, knowledgeable, and had patience. I was very happy with my decision to go there for this purchase.

Was trying to be courteous and not be that guy that walked in 5min before closing there was a sale for a tv so asked if they could hold it upfront and I will pick it up in the morning I confirmed the price with him and he said it will be up front to pick up but when I did I was told the sale ended last night and they couldnt honor that price so wasnt very happy so of course a didnt purchase the tv I was only saving $40 it was the experience that turned me away from the purchase the staff seemed unprofessional and the manager almost didnt seem like she wanted to help I understand I missed the sale but prep went into it I called and had it set aside for pickup the next morning you guys have never honored anything rather that be a warranty or a price match its bogus

The prices are way to high here. I wouldnt recommend unless you are looking for something you need right now. If you can wait you can find it much cheaper almost anywhere else.

NIGHTMARE BEST BUY!!!!!!!!! Purchased a dishwasher end of July and scheduled delivery and installation for August 3rd. Nobody showed up on August 3rd and nobody called. Called Best Buy and they stated that they rescheduled for August 11. Today nobody showed and we called again and they said it is scheduled end of August. They took our money and they do not care!!!! Nobody is willing to help!!!

Strong collection of home electronics, and new DVDs. Will shop here again.

Beware they are very specific on there price match guarantee has to be a very well known distributor before they recognize to price match

Store is nice and staff is helpful, but the layout is kind of strange as the only check-out lines double as the customer service desk

I sometimes miss the way Best Buy used to be when they were more of a DIY place than complete product store. Nevertheless, the place is clean and mostly well stocked. There are plenty of helpful people on the staff.

Very helpful once I got a salesman attention.

Easy to work with - bought online - curbside pick up was easy when I wasn’t feeling well.

Love the Ankeny location! Great staff! Always helpful! Can always find what I came for!

Bought a washer/dryer from bestbuy in Ankeny. Only the washer got delivered and now customer service is telling me I wont receive the dryer for another 10 days and wont do anything bring it earlier.

I had an issue with my iPad and took it to the Geek Squad for service. Not only did they help me on the spot without an appointment, they didnt charge me and refused a tip! My iPad is good as new and I highly recommend Best Buy Geek Squad!

The associate was very knowledgeable. Thanks!

Lexy was awesome! Great customer service

Its Best Buy. You know whats up. If you only want electronics or appliances and you dont want to have to deal with the chaos that is Wal Mart then you go to Best Buy. Plain and simple. Wal Marts electronics are not any cheaper they just have cheaper brands. So if thats not what youre after then youre going to best buy so the woman with the see through pants and pink thong walking around yelling at her 6 kids can be postponed for another day.

Dakota helped me with several things from computers, keyboards, security cameras to my phone. Couldnt have asked for nicer or more knowledgeable help!

Geek squad was very helpful and recommended what was the best option for me.

I purchased an item on 2/25 and returned it on 3/13. They have a policy of in-store credit after 14 days on a return. I was at day 16 so I got in-store credit. I then tried to purchase some gift cards and xbox live cards which are located IN STORE, but was told this is against their policy. If youre planning on using your Best Buy in-store credit on items that Best Buy carries in their store know that you wont be able to actually purchase them.

Went in today to buy a TV and the guy that was trying to help didnt seem to really care and I was wanting to look at one particular TV which they said isnt working right and someone was coming to fix it quickly then was like sorry hes not going to be able to. But also come to find out that the TV I was looking at wasnt going to work for me but they didnt seemed to not know anything when I asked some questions because I found out from a different best buy place that they shouldve told you that. Will never shop there again.

Great service once you are helped. I waited 45 min for a watch strap and screen protector

I placed an order for 2 8gb ram upgrades online for curbside pick up. Everything was fine until when I tried to install it the next day. They were not the the ones I ordered and were not compatible with my laptop. Upon returning them to the store today the young lady doing the return had no interest in helping me and in fact she seemed as if I was stopping her from being somewhere. Did not try to get me the ones that I paid for, did not want to be bothered so I will not bother to go back.

Lots of devices and inventory. A lot of great toys, too, more than some Best Buys (as a toy photographer, Im always checking for game-inspired and movie/TV-inspired toys).But best of all are the staff. Very helpful. Knowledgeable and with useful insights for comparing similar products. Zac helped us today, and we chose a tablet based on his feedback. Thank you, Zac!

Went to geek Squad to repair a phone, great customer service.

Very organized, great staff!

Hard to find but great service and products

Almost anything you need. Employees are always nice

Really this place used to be the go to for many items. Anymore its chaos mad house. Third time in a week I have been back to this store, but wait I get to come back again because I didnt have an hour to wait on someone to assist me. Might as well go to Walmart they have same selection and just like here at best buy they know very little when you have a question.

Quick help, clean store and usually a good shopping experience.

A lot of offers for help, the store seemed very cluttered and unorganized

Could not meet my needs on a computer, back up drive, mouse, printer, all bought from them, and purchased their maintenance program. Scheduled a appointment and was there on time. 4 hours later nothing was done to my unit. Dont make the same mistake I did.

Protection Plan GREAT! Customer Service... SAD. Walked in to exchange an electronic that was malfunctioning. Time to use the protection plan that you are always offered when checking out.Three employees behind the customer service/geek squad area talking. We were the only ones in line waiting, and waiting, and waiting until we finally got the acknowledgement from one of them (the only one facing the customer side) as he asked... have youve been helped?So why SAD? Because Best Buy should be about the in-store experience! Because interacting with their employees shouldnt feel like you are interrupting their downtime chat... Because any brand who has a storefront and competes with the convenience of shopping online, should keep in mind that in these times, having a customer in your physical location is a very limited and extremely valuable opportunity to engage customers.

Dont go some of the staff isnt friendly and they do not always honor there prices or match guarantee

Ok as best buy stores go.

Great place good help was great.

Very professional and friendly staff knowledgeable a little shabby on the selection

Employees are always very helpful

I looked up the brand new model of the macbook pro and it showed there were some available n when I got there they told me none was available and sent me to the best buy in west des moines and when I got to that store they told me ankeny had some in stock.!!! a hour of driving and went home with no laptop . 😭😭 on top of that I had my one year old with me.!

Found what I was lookin fore, and the staff were all very helpful and friendly. Not a very techy person myself, but this place has everything from phones to ovens.

I hate giving low stars but the place was mass confusion. They were not that busy, but they didnt have anyone working checkouts. Finally a staff person directed people to what i think was customer service but everybody just kind of crowded around. I got what I needed so thats why I gave it 2 stars. This was my first time there. Hopefully we will have a better experience next time. If there is a next time.

I just dont like the new policy of having to drive up to the store to get some merchandise I ordered. There is no longer an option to ship the item to me. I suppose the object is to save Best Buy some money.

Best Buy people were very helpful, friendly. Kipp did a fantastic job.

They were very helpful with the exchange process of my printer and help to find a new printer to fit my needs. Also, helped me find a new computer for what I need it for.

Geek squad provide fantastic customer service for apple related issue. Was helped by younger gentleman whom was very helpful and resolved the issue. Would definitely recommend for all tech issues!

Its hard to find someone that knows what they are talking about. And that is when you actually find someone to ask. Some days are better than others

This place was a joke. Went to look for camera systems and bike stereo. There was literally 10 staff on the floor but I had to chase someone down to get help. Found them all hanging together and chit chatting. Just for them to tell us they have nothing but maybe check online.

Better than the one on University. At least the staff had basic manners at a minimum.

Quick friendly service! Employee really knew his stuff! As a local company I wish they had more auto installers so Im not having to wait so long but thats the way it goes!

Love best buy

I waited over 15 min for help after I asked then watch the sells reps help people that came in after me. Few ppl there so it was very easy to notice

Found the printer ink we needed without hassle

Good customer service maintaining social distancing, really trying to up sell on products, when I explained I only had a budget of 2-300 for a computer (I understand this is cheap) the customer service rep. then loudly whispered to another rep that I just wanted something cheap, other reps response was then to roll eyes and Humph! Sorry we dont have anything like that well that BS but I said thanks and left.... so good customer service but can be a lot better without the poor shaming this was at the Ankeny Location.

Not 2 thrilled ob retail prices

So far, so good.

Wont match own prices

The staff here is super helpful. Lots of stores may have what you need, but sometimes the service isnt there. This is my go to for anything tech related.

Helpful associates. Employees all upbeat and knowledgeable of their products.

I finally got to get the $89 printer scanner and copy machine its nice that igt works right from my phone

Worst customer service ever. Spent 25 min waiting for some one to talk to me about RAM memory with a whole 6 customers in the store. When I asked to see the manager he acted like he didnt care either. This is not the first time this has happened to me at this store but it is the last because I wont be going back.If you have options go somewhere else.

ATTENTION PLEASE !!!! Well, I really desapointed with the staff of this store, I order a TV, supposed to arrive in the store in 5 days, never happens, on the third week of my order I ask why in world my TV never showed up, and one guy at the front desk told me that my TV never gets ordered by the first person who attended me, so I have to cancel that and ordered againg and yes after a month I finally get my TV

The sales person answer all my questions. He was busy but saw that I needed some help and helped me.

I was there to look for a new cell phone no one wanted to help me. So I went to best buy at jorden creek best buy and got a phone there

I feel their prices were fair and we had a really great associate help us.

Spent 3 minutes listening to Covid information for this store and how safe the experience is supposed to be, but you make me come the store to see if you have something in stock?!?!?! How is that safe?!??

They offer great warranties on there products and I’ve never had an issue with them honoring their warranty! I spoke too soon on this review. They still currently are holding my appliances and have been given reason after reason as to why they can’t track them down or deliver them. Management is rude! I did get 40 dollars for this upset ness however. I hope their rude again so I can have another 40 dollar coupon.

Order online picked up curb side. They where fast and very friendly. So great for older people.

Kinda sad what these stores have become. Overbearing staff trying to show the boss they are helping, but the product knowledge just isnt there.

This place always has the electronics youre looking for, and if they dont have the best price they will match it. Great exchange/return policy as well

Terrible service at this location. F- if that’s possible.

Poor service. Had nothing i was looking for. They are like a big Radio Shak anymore

You´ll find an excellent service and the newest gadgets at Bets Buy

They listed a $10 hdmi cord online but they only had one kind and it cost $38 after tax. I had to find it myself cause the guy said they didnt have any. Walmart had one for 15 and I was in and out. Spent 20 min looking for one at best buy.

I needed to purchase headphones but needed to be in and out quickly. The employee at the register was extremely helpful. She was fast and friendly. She also managed to educate me on the benefit of protection plans for electronics I purchase and how to manage the plan if I need to use it. None of this took additional time. Well done!

We purchased a couple of electronics. With the pandemic some things are hard to come by. The sales person who helped us was awesome!

Curbside checking and pickup is very simple and convenient

I used to avoid Best Buy because the sales staff were consistently annoying. But stopped by to look at televisions recently and it was like a completely different staff. Friendly, helpful when you wanted help, but they have us plenty of space. Went back later and bought a television.

Horrid customer phone service. Called and was greeted by a robo assistant. Asked about cellphones and was give an automatic pre-recorded line about not doing cellphone services over the phone. At that point the robo assistant tried to get me to hang up and use there terrible website, but I opted to stay on. After being given another pre-recorded line about “high call volume”, I was urged to hang up and use the website for the second time. I waited 20+ minutes on the line and no response. I know it’s 2020 and web is the new normal, but believe it or not, sometimes when you can’t find something online on convoluted website, it’s nice to talk to a real human being at real store. A 3 minutes wait time is acceptable. 20+ is not, no matter what multitasking you are doing. Best Buy, get it together.

Wanting to connect the internet to a new tv, I made 4 trips getting advice but all connections would not work out. Early 2015 Apple laptops did not have the right upgrade. Bestbuy always took back items. Over the years I was always happy. GWR

Been there 3 times looking at sound bars. Every time I have been there I cant listen to any because their stand is broken. Hard to spend money on something that makes sound that I cant demo first.

We love Best Buy! Friendly workers and will answers any questions you have!!

Finally received all 4 appliances. There were some issues with range and no call no show but they have been resolved. Installers made up for issues with efficient install. They cleaned up after the mess and made sure the customer was happy. Delivery is a drop and go which is not what you would expect. I would overall still recommend Best Buy as a good option for appliances.

We had an appointment with the geek squad, they were ready for us on time. The workers were very polite and fixed the problem on the spot. We walked out with the computer fixed in a very short time.

Were new to the area but have had great experiences in other states. Sorry to say this was a bad experience. The store was beat up and dirty. We had a very hard time getting someone to help us. When we did get someone they just pointed and said good luck we dont carry many of those anymore and maybe we dont have any at all. Needless to say we didnt get what we needed. We left very frustrated. I hope you have better luck then we did. I hope they had a bad day. Good luck.

2nd time now that I came in to be told I should just order it online. Starting to look bare.

Great service at Geek Squad!! What a nice guy and he worked hard to fix an evil hack on my Facebook account.

Friendly staff and willing to help a customer out!

Helpful every single time I come in! Today I needed a signal booster! The employee helped me pick the right one and explained the cost of doing stand alone wifi from a cellphone provider and that it wouldnt be worth it for the cost. The lady who checked me out uses the product I was purchasing and was able to explain how it works and give me her opinion which helped solidify my choice in going with the product and with them! Great work guys!

Had some good deals. Was asked multiple times if I needed help. Cashier was a little short but maybe she was having a bad day. All in all not bad.

I bought a laptop from them and was supposed to pick it up the same day only to be told that they sold my laptop to someone else. Fix your inventory management problems

For me this is the best Best Buy in the Des Moines area. Its in a great location and makes it easy to get in and right back to the highway within just a few minutes. The employees are friendly and helpful. They dont hound you but ARE close by if you want to ask a question. The staff is knowledgeable as well so expect your questions to be answered honestly and explained well. The store has a wide open feel yet has a great variety of what you are looking for.

Nice service, great products. Customer service is outstanding. Thank you guys.

Found it very hard to buy a computer when people dont want to help you, 10 minutes later and we got somebody to help

Was able to get the answer to what we needed.

Decent deals

Was great costumer service

Staff needs more training. I gone for buying unlocked smartphone. They were not able to give in detailed information. Finally that phone did not work for me. I tried to open AT&T account as well but their staff was not able to create it.

Very friendly and knowledgeable staff.

I really enjoy coming to this exact location. The employees are tech savvy and show professional customer service! Consistently clean inside and always have what I am looking for!

We are long-time, loyal Best Buy customers, and their employees are a big reason why! This visit was no exception. I had to return an item and although the first employee did not know how to complete the return from an online shopping purchase without a receipt and only using my Best Buy app with the order number, the gal he called for assistance was friendly, helpful, and patient with him and me both, even though he had to call to have her come back a second time! Although we have been extremely disappointed lately with changes to Best Buys price match guarantee policy and pricing scams over the holidays, the stores themselves and the employees who work there are GREAT!!

The Ankeny, Iowa Best Buy, hands down, has the best team! Although a corporate operated store, the employees and management team offer a local family vibe we all miss. Thank you for your amazing customer care.