I’ve taken my car here on two separate occasions, and have had good experiences both times! It is nice that they text you as soon as your car is done, so you’re not waiting around wondering. The staff even follows up several days after your service to make sure their work was up to your standards, and everything is running smoothly. I would highly suggest!! Nice staff and good work!!
Excellent quality of repair, but the customer service rep with whom I worked closely, was second to none. John O’Neill Kept me up to date with extremely accurate quotes and up to date status of work completion. His attention to detail was very comforting. I will continue to make this place my mechanic stop of choice. Thank you for the experience.
Lonsbury Garage made it easy to schedule the repair of my vehicle even though I live in Indianapolis and it was in Angola. They were able to get me in fast, had great communication throughout the process, their automated systems made it easy to review the estimate and pay the bill once the work was finished. I felt like the pricing was fair, the workers were very friendly, and Id defiantly go back and/or recommend to a friend. It was an all around great experience given the situation.
I had to get a LandRover key reprogrammed and was told from the dealership it would be over $500. At Lonsbury Garage, Mark (Not positive that’s his name), was very upfront and honest with me say “I’ll give it my best effort but no promises” he even suggested the I go to the dealership for a guarantee fix. I decided to give Lonsbury a chance and the guy who fixed (I think Mark) stayed after hours to make sure I left with a car. Couldn’t have had a better experience at a shop.
Lonsbury Garage is always honest, upfront on issues, and will do anything they can to get you back in your vehicle. They are very helpful and have no problem answering any questions you might have. 100% recommend
I went to quite a few places because I had a screw in my tire and it kept going flat. When I walked into lonsbury garage the gentleman that helped me said sure we can get your car in he offered free snacks and drinks while I waited they were very efficient Thoreau did an amazing job and all the while had excellent customer service! I will definitely go back to them
I love Lonsbury Garage! They send me text messages just to check in with me about my vehicle. It’s so easy to text back and set up an appointment or just let them know I’m good right now. They don’t pressure me to have services done. They’re just a friendly neighbor who will take care of whatever car details I need. Lonsbury makes me feel like I am a valued customer!They are very dependable and I have confidence in the work that they do. They are honest and reliable. They spoil me by bringing me to work when I have my vehicle serviced. I’m able to see every detail of what they have done online and pay my bill quickly and easily. They even bring my vehicle to me at work and text me when it’s dropped off!When there was nothing they could do to fix my car without replacing multiple parts and costing a ton because it was old and needed so much work, they were honest with their recommendations and DIDN’T CHARGE ME for looking it over!
We moved to Angola 2 yrs ago, and I was happy to know that there is a auto repair shop right across the street. We have been taking our trucks and our classic 68 Chevelle SS to them ever since! These boys are amazing and they all do excellent work! We are their neighbor and we look out for them as they have for us. I wont take my vehicles anywhere else, they are honest and up front with the diagnosis of your vehicle! Give them a call, I know they can get you in.
This place is a complete rip off. The mechanics either don’t know what they’re doing (not okay, but explainable) OR trying to rip you off and fix something that isn’t wrong. My husband and I brought our car there, they told us it needed a 10k rebuilt motor bc ours was blown. Not only is that an outrageous price for a used motor but turns what they said happened to our motor isn’t even possible with a non interference motor. We took it somewhere else, and now have a fixed vehicle for less than 1k. This has been the experience for us and multiple people we have talked to. DO NOT GO HERE.
Great folks.went in to a/c compressor changed.and they gound the adjuster was rusty.they cleaned it up and works perfectly. They could have changed it and made good money.but they took the honest route.wish more people were like you all.ty ty
They really do a thorough job when they run diagnostic on your car. They send you a detailed report VIA text message, with everything that is wrong. They even send pictures, which is nice.
I was in a hurry to get to Jackson Mich to pick up a motorcycle. I was in a foot race with somebody else who also wanted it.I pick up a shank in my tire just before the lake James exit on 69 north and barely made it off highway to gas station. I googled a tire repair place and they came up. I called them and spoke to Stacy and explained to her I was in a hurry. She immediately dispatched a tow truck to pick me up. They were there in 20 minutes. I got to the shop and they had a mechanic waiting to work on my truck tire. They patched it, put it back on and got me on my way. I was very happy and impressed with this shop and their dedication to the customer. This was professionalism on steroids.Something else I saw while there was that they had a mechanic that was wheel chair bound and he was working on cars. I’m a veteran and was very happy to see this. It made my day complete.Hats off to this business and how they do things.I will now go out of my way to give them buisiness in the future and highly recommend them to anyone in the area.Great Job !Thx againJim
Great service. Highly recommended. They are very friendly, polite, and accommodating. High quality work they stand behind and they’ve immediately resolved any issue I’ve had.
Who did great work Kurdish people and get your stuff done timely great prices
Always helpful and friendly service...they are very knowledgeable and I feel I can trust them.
Highly recommend !!! these guys were great. Went in for bearing replaced and ended up the bad bearing caused damage to some gears. So jeep wasnt done when intended. I had important medical app with my daughter in Indy so it was important i got my car when intended so before i got the news of the gears, he made sure i knew he had a dependable vehicle for my trip and to keep it until my jeep was done. Price was exactly what he told me even though they had it an extra 4 days. Great work jeep sounds great. Very Happy customer
I cant recommend Lonsbury enough! Im sure my family is sick of hearing about it. These guys know their stuff. I brought my car in with a handful of strange problems. They figured it all out quickly and my Tiguan is running better than it did when I first bought it. They keep you up to date on your vehicles progress. The online checkout process (with an individually curated webpage for you vehicle) is easy to navigate.
Friendly, knowledgeable office staff and the best technicians in the area are just a couple reasons why Lonsbury Garage gets 5 stars from me!
Had some standard maintenance done on my car. (Oil change, rotors, break pads, etc.) John was awesome to talk to. He communicated very quickly and was honest about everything. Told me my cost would stay under $400 and when it went over, he it fixed to stick to his word. Highly recommend these guys. Very smooth process.
The guys at Lonsbury kept in contact about what was going on, were honest and up front, and were accommodating. We will be going back.
New to Angola and my heat went out in my car and I called up Lonsbury and they were able to do it immediately and diagnose the problem and fix it the same day. They did a fantastic job and a quality group of people. I will be returning to them.
Pretty disappointed in Lonsburys. Have an 03 F-250 SD 7.3. I had recently resealed the turbo pedestal, fuel bowl, and high pressure oil pump along with all new high pressure oil hoses. I still had an oil leak afterwards and called Lonsburys to have them take a look. On way to drop off truck it shut off and wouldnt restart. I had it towed to Lonsburys to be checked out. After a few days I call to check on truck and Im told both batteries are junk my ujoints needs replaced and the high pressure oil pump went out. Long story short had truck towed home. Deaded headed the pump and had 3500 psi but couldnt build pressure in right bank. A $100.00 and a few hours later i had the injector o-rings in right bank replaced and truck fired right up. Any deisel mechanic should know you must deadhead the pump to diagnose it you can not just monitor the icp pressure and then call it a bad pump. Oh and the batteries were taken to Advance charged and tested to be great 900 CCA 12.7v. Glad I can half way find my way around a motor or I been out $2500.00 for pump and batteries and still not have a running truck. As it is im out 106 diagnostic charge and 100.00 to have towed home.
I was very pleased and will do my business with them always. Thanks guys!
Ive came to Lonsburys many times over the past few years for many services of my many trucks and my car. Ive had some minor small issues with service along the way, however they have always quickly rectified, and usually over and above, any of the situations. Their crew is always so polite, and honest to me, which is a trait hard to find now days it seems. The only real issue I have ever had is that its very hard to get thru to them via telephone. Id suggest just stopping in to see them if you can, or else it may take some attempts when calling.
I have used Lonsbury’s for years they are always very helpful and friendly! The repairs if needed are always done in a timely manner, and correctly. I highly recommend them!!
These guys are THE best! The best!! Beyond being honest and reliable, they are patient and as nice as can possibly be. They explain everything thoroughly and are always fair. I don’t ever want there to be problems with my car, but when there is, I’m so grateful these guys are around. I give them, “two enthusiastic thumbs up!”
Always helpful and explain everything very well. Give realistic and accurate estimates as well.
Very professional and handled the car repair very well. Repair shop went the extra mile to make sure the car was fully repaired.
Excellent service!! They got me back on the road and checked up with me after my trip to be sure everything was still working ok!
I absolutely love the Lonsbury team! They do an excellent job! They’re straight forward and honest. Both times I’ve been there it was easy to get an appointment, and both times they were able to fix issues that day.
Great place! The guys at Lonsbury are great get you in fast and go the extra mile to take care of any issues with your vehicle! They always check in after your repair to make sure everything is good with it.
Always worth the price. Great with foreign cars and very accommodating. Even though I have family that has their own shop, I choose to go with Lonsbury Garage.They know Im not rich and so they worked with me on my most recent repair. They wanted my car to be fixed and so they helped me with a reduced price along side their quality work. These are the people that you want to rely on because you can. Check them out and Im sure that you will agree. Thanks guys!!!
Doesn’t get any better than Lonsbury Garage in Angola, IN! These folks are honest, dependable and trustworthy, going out of their way to make sure you are completely satisfied with their work. All at a fair price! Schedule your next vehicle service here... you will not be disappointed!
I liked everything about this business. I was in a pinch to get my truck fixed (ASAP) I called- they got me in right away- they were very professional, not pushy at all. They told me everything that was wrong with my vehicle but then let me choose what I wanted to get fixed. They fixed it in a timely order-called and after I picked it up they even reached out to me to make sure I was satisfied- I would recommend this business to anyone, especially to those wondering if they are going to get taken advantage of. Nice, honest people
Addressed all my concerns with respect and urgency-there gives them the highest score PERIOD
Great customer service, very friendly and helpful staff! They explained all the work they were doing extensively with pictures. I would highly recommend Lonsbury garage to anyone needing work on the vehicle.
Longsbury Garage did a great job with all of our vehicles. I also loved being able to book my oil change appointment online. I also loved getting a detail reciept that showed me pictures of what is going on with my car.They also were very nice when I had questions and did not make me feel dumb.
One of the hallmarks of a good garage is clear communication, good documentation and the quality of work completed. I believe that Lonsbury succeeds at all three. I have always been comfortable taking my vehicle to their garage and the staff is pleasant to work with. I would recommend this shop to anyone with minor maintenance to more complex problems for help and correction.
When you take a vehicle there for a scheduled appointment you think they would look at it but no, theyre slow and since changing hands the service has deteriorated and prices has went up. New owners are all about themselves
Awesome customer service and great work! They were 2 hours away but were the only shop I could find who really knew VW engines.
Professional and friendly work at a reasonable cost. Thanks guys!
Great service. Great deals
Had a great experience, broke down inspection for me, estimate on tires was out within 1/2 hr, will be a return visit
This was a special they had of an oil change with additional things also checked. They replaced my headlights for me. I really appreciated having a shuttle service available.
Had an overall great experience. Truly wonderful customer service and professionalism! This is definitely my go to place now
They took very good care of my car. I trust them completely. They always check with me and try to explain what is wrong, before they go ahead with the work. I would not take my car anywhere else! Thank you So very Much!
Very friendly staff. I would recommend anyone and everyone to go to lonsbury garage if you need your vehicle serviced. They fixed my car for half the price I was quoted at another garage in the same town. Expert service. They even vacuumed my car and put an air freshener in it! A+ work!
Lonsbury Garage was recommended to us by several friends we attended church with. After the work was done and the bill was paid I realised that some of the work that was done I hadnt asked for and the main thing the vehicle went in for wasnt addressed. To say the least I was upset. By then it had been over a week. I approached Stephen about this problem. He pulled the transcript up on the computer and it was as I had said. It was a case of poor internal communication. Stephen didnt blame it on his people. He apologized, blamed himself, an asked for a chance to make it right. Normally I dont go back for seconds, but he seemed very sincere. To his credit, Stephen finished this job himself, invested his time and money, way beyond being fair to me, just so I was happy. I would recommend these guys to anyone. If you have a problem with the bill, talk to them about it. In my humble opinion they are honest.
Lonsbury did a fantastic job on my car. Took my car there and even with a ton of cars in their lot they still had it done in two days. The customer service is amazing and the guys are very friendly. If you ever need to go to a mechanic I would highly recommend Lonsbury. The prices were very low and fair as well. Quick, friendly, affordable service in a mechanic shop. Every shop should try to be like this one.
These guys are friendly and professional, the service is fast and thorough, and the prices are fair. Shopping locally pays off!
If you want to trust a place of business, then call this place and have no worries
Honesty, Integrity, Friendly and Fair. These are just some of the values that we have experienced when having Lonsbury Garage service our vehicles. From that initial phone contact to the honest explanation (in simple terms), to the payment (always very close to the estimate) and I cant say enough about the contact after the service to make sure we were pleased! And I have to mention any mechanic thats willing to work on my wifes Beetle with eyelashes named Sally is a great mechanic for us!!
Lonsbury does a great job for me and my family. Use them for oil changes and all things car related. They do a great job of keeping me informed - Dave, Stephan, and John are hard working and honest in communicating about your vehicle.I recommend them to you if you need car work done.
The first time I meet any one at Lonsburys, it was John. He introduced himself, and said They call me Big John. OK Big John, Im Big Sue. I have had my Chrysler 200 in for front brakes, rear brakes, dash LED replacement lights, and a synthetic oil change now. Stephans employees are always courteous, and professional. They take the time to explain anything that might be an issue, or upcoming with my car. I trust their judgement, prices, and expertise.When I need anything done at Lonsburys, I always hope John will answer the phone so I can say Hey Big John, this is Big Sue, and he knows exactly to whom he is speaking.
The entire team at Lonsburys is extremely professional and customer oriented. We are so very pleased to have found such an honest and trustworthy repair facility. Stephan, Dave and John are always there to answer my questions and make sure I understand what does and does not need attention. They have always gone above and beyond for me. Great job guys. You are an asset to the community.
Callled for a quote and they literally picked up my car and quoted it that day. The following day they called with a quote and had already placed an order for parts incase I wanted to use their service but with no obligation to. I confirmed I did and they sent me a link to approve with the exact amount, also quoting me several other options of maintenance that they could service for me. I approved the services I wanted and expected to be contacted within a few days. THE VERY NEXT DAY, they called me and told me my car was done! I retrieved and paid for my car and within 48 hours they had messaged me to make sure it was still running properly. How is this possible?! Who are these men and why are they providing such phenomenal services to the community??!! It should really be looked into. I will definitely be going back, purely for academic purposes...
The mechanic spent 15-20 minutes with me helping me diagnose the problem but he didn’t charge me. Very helpful.
They are good at what they do and the price is unbeatable.
Great local independent shop with a crew of knowledgeable techs. Quality work at fair prices. They also do fleet service for light and medium duty vehicles for commercial customers. Always pleased with the repairs and service I have had them do.
Great people. Jon is awesome guy n easy to deal with. Wrote by AG
I went there because I heard good reports from previous customers. And I can add to there comments. Great quality service by what I saw was knowledgeable, trained service technicians. Courtious desk personnel as well. I was very pleased with the quality, timeliness and cost of the entire job. I will return.
Family friendly..
They worked me in as I had a dead battery. I had never used their services and was treated as though I was a long time customer. The entire staff was friendly and the work was done expeditiously. I will be a return customer for all services to my car.
Lonsbury Garage is AH-MAY-ZING! Everyone Ive talked with has been friendly, funny, and informative. They were able to diagnose a problem with my starter when other garages couldnt. They fixed it quickly and Ive had no trouble with it ever since! I highly recommend this place. I tell everyone who asks, and even some that dont 😄, that Lonsbury Garage is the best place to get your car worked on!
We use Lonesbury Garage for all of our auto repairs. They are honest and reasonable with their prices. When we take an auto there for service we know the job will be done right. Friendly, great staff. Highly recommend!
They do a great job. Trustworthy, I can just tell them to fix whatever needs to be done with no fear of being taken advantage of. Fair prices.
Superb Customer Service at Lonsbury’s in Angola!On May 13, 2019, I took my car in for a repair and in the process another attached part broke. When they explained the part needed was not available until the next day, I shared that I had to have my car back that day to travel to Indianapolis for work the next day. Stefan worked to see if he could get the part quicker and when that was not an option, he offered his personal vehicle for my use. I truly appreciated the offer and was so pleased with the positive and solution focused service that I received. I don’t think this would have happened at many or any other places. I will continue to be a return customer and share with everyone my extremely positive experience. This was truly customer service that went above and beyond. Thank you Stefan and all the others at Lonsbury’s!
This was my first time going to Lonsbury for a repair to my truck. They were very friendly and knowledgeable. The place was clean. They was able to fix the problem with my truck at a very affordable price. I will definitely be returning to Lonsbury for future repairs to my vehicles.
Very good customer service people. The men at the desk and on the phone are courteous and helpful. We have friends who referred us and would referr others to Lonsbury Garage
Excellent work. Dave and Jon do a nice job up front. They’re willing to give you a lift in town. New owner is hands on and personally checks on their service. They are usually scheduled out 2 days.
I have taken multiple vehicles to Lonsbury Garage. Each time I have been highly satisfied because they are up front about everything, everyone at the garage was personable, and I have never felt over-charged. Finding a garage that I trust is my number one priority; I have found that in Lonsburys.
I cant say enough good things! We had car problems on a long trip and thankfully stumbled across Lonsbury Garage. They squeezed us in, made sure our car was fixed, rotated our tires while waiting for it too cool down and gave the kids Popsicles. Such a great garage with a nice, clean waiting room.
I use Lonsbury for all of my service. They are always respectful and professional, and the service and quality are impeccable. And the pricing is reasonable. I would take my truck anywhere else.
Not quite sure how, but I took an excellent running and driving vehicle here for some basic maintenance. I got it back leaking fluid like crazy. Never leaked a drop prior to visiting lonsbury garage, now my driveway looks like the Exxon Valdez struck a reef!! Took it back and the fix somehow made it worse! I wont be back a third time, obviously. Also, they charged a decent amount over their initial quote they promised not to exceed without a phone call or warning.Its hard to find a good place for maintenance to vehicles you care about. This is not the place.
For 20 years I have had all the maintenance work on my 3 vehicles done by lonsburys. They always get it done correctly, on time, and at a reasonably rate. They charge much less than a dealer, and their mechanics are totally certified and experienced.
They guys at Lonsbury were great! It is fantastic to have a close to home garage that I trust to take care of me and my car. I will definately be taking my car there in the future for any services needed.
The crew at Lonsberry have been great ...I had my brakes done a couple a months ago and they were defective from factory batch they replaced them without any cost or hassleThey are always friendly and get the job done right ... I highly recommend them to everyone I knowDavid V
Stephan & Crew,Thanks for your rapid diagnostic work regarding the alternator & belt, plus a section of brake line. I was called promptly. Within three days of leaving this rather old Honda Odyssey, our 2nd vehicle, it was repaired at a reasonable cost. Al left the business in good hand!Derald Moore
These are some nice guys. I wish they had one night where they were open later, but I understand. Work life balance.
Lonsbury Garage does outstanding work on our vehicles. My wife and I have been very pleased with their work, competitive pricing, communication and customer service. I would definitely recommend them to anyone that needs service on their vehicle.
Fantastic service. Would absolutely recommend
We always have take our vehicles to Lonsbury’s for service and repairs. They do a threat job and Stephan and the guys make sure we are satisfied.
Jon was great. Nice shop. Price was very fair and they had it done in one day. If you have a foreign car then this is the place to go.
Good Christian place. Ive gotten a wrong diagnosis before and so has my daughter. Will continue trying them out.
Great work guys. You got an out of towner back on the road again. Friendly and professional, fast service. Thanks.
Best people around . If I have to ever break down again please let it be near here. Took there time in the mixture of rain and snow and not to mention cold to help us get back on the road .
Great service on our VW
Theyre good at fitting you in. I can trust them to do great work and charge fair prices.
Best auto service in Angola, hands down.
The workers here are super friendly, and patiently explained what they had done to my vehicle in terms that I could understand. Its so nice to have a place with people you can trust!
It doesn’t get any better then Lonsbury garage! They’re super helpful, honest, and reasonably priced.
Ive never had bad service from Lonsbury Garage. Stephan and his crew are incredibly knowledgeable and take even the most minor of automotive problems seriously. From headlights to oil changes, brakes, drive shafts and more, I wont take my vehicles anywhere else.
I own a classic 1984 Mercedes Benz that needed the air conditioning system dryer replaced. Stephens crew did a great job and his price was very competitive.
Nice people.
A little backstory...I was traveling through Angola Indiana on my way to Ohio for work when the hanger holding my muffler system decided to break and drag on the road. I was able to get my vehicle towed to the closest mechanic shop which happened to be Lonsburys Garage. Being a female, alone, in an area I was not familiar with, I was apprehensive if this garage would even want to help me. I can say, without a shadow of a doubt, this business has earned my respect! Not only did they take care of my car right away, they also were engaged, respectful, explained throughout the event what process they were on, and insured I was comfortable. The balance due for service was extremely fair, I thought it would be twice as much due to my car being dropped in their lap, yet they did not take advantage of the situation and when the job was completed, they cheerfully seen me on my way. There are good mechanical businesses out there, Lonsbury Garage is one of them! Thank you, gentlemen!
This is a trustworthy company to have your vehicle repaired. I appreciate their honesty and are very helpful every time I call.
Broke down on I-90 outside Angola. Bills Towing brought us here and they had us up and running again within an hour. The price was more than fair.
Great group of people. Fast friendly and will get you back on the road in a hurry
They have done an excellent job both times I have had my van worked on.
Our guys at Lonsbury did great work on our vehicle. They were fair, friendly and professional.