I am beyond satisfied with my experience at Ed Martin on Scatterfield. John Ramsey took his time in showing me the vehicle I purchased and was so knowledgeable and kind. Quality expertise.I visited many dealerships in my hunt for the perfect car and nobody else came close to the professionalism and customer care as the Ed Martin team did. Many previous salesmen I encountered were stiff and cliche, with limited knowledge of used cars. Not the sales team at Ed Martin. If you’re in the market for a car, go see John.Alex and Mike in the financing department were absolutely wonderful as well and both greeted me with kindness and finalized my purchase with care.Customer service with a good reputation like this is something everyone deserves in their search for the perfect car. These gentleman made my day and I really walked away with a quality car that will last me a long time.If you’re looking for the right place to purchase your next car, visit Ed Martin!

Excellent experience. I feel like some of the issues discovered during the original estimate could have been predicted, however. I dont feel like this delayed any of the repairs. I had to call to get updates, which I would have preferred to have gotten without asking. Any time I did ask they were easy to work with and got me the information quickly. When I picked up my vehicle, it had been completely detailed inside and out, which was an AWESOME surprise. I think it was in better shape leaving this time than when I drove it off the lot after purchase! Well done.

Don’t buy a car from them you will spend an additional $1500 in repairs only having the car since Aug, they do false advertising on their vehicles and they will add an additional 4K on taxes as well. It is true what they say, selling damaged cars and having the customer spend more on repairs that’s how dealerships make their money. Hoping 80% of their vehicles break down.

Very good experience! Love the Rebel I got. Everybody there is awesome and very professional. I received the most for my trade in around here and everything went very smooth from there. They even gave me a gift. My kids appreciate everything theyve done!

We had an appointment for 9:00 am and they said it would take half a day to fix it. We called them at 4:00 pm and they told us they hadnt started on it yet. we needed the vehicle the next day and they didnt have a loaner, therefore I told them we would pick it up and schedule later. Once we got there to pick it up, the lady couldnt find the keys. She went to the back and they had already started on our car. they told us it would be done at 5:30. Then they called us at 4:45 and told us there was no way they would have it done that night. We went back inside and talked to the service manager. The service rep we were working with told the manager that the service tech had gotten the vehicle at 2:00pm and she had called enterprise to try and get us a rental at 2:30pm. So she either lied to us at 4:00pm when she told us they hadnt started or lied to him. The hole experience was unprofessional and I wont take any of my vehicles to an Ed Martin for service or buy one from them.

I wasnt there on 9/10/21 like your email says. I was there on 9/1/21 at 10:30 for an appointment. When I made the appointment, I made them aware I needed the car the next day and would be out of town all weekend. I reminded them when I got there. They said it would not be a problem. When I hadnt heard anything by late afternoon, I called and was told my vehicle had not even been looked at yet, and they would probably get to it the next day. I reminded them of my medical appointment and asked for a loaner. I was told no loaners available, I could pick up my Tahoe and shed reschedule for Friday 9/3 at 8 am. I picked it up. Since I was leaving Friday for an out of state trip, I did not bring it back. It was supposed to be fixed before my trip! This happened last summer on my last repair job, so its the second time Ive had to leave my car there when it was supposed to be done. The last time it ended up being two extra nights, the second if which I was finally provided a loaner. Ive had the repairs done somewhere else - in on time, out in time - with no problem.EDIT: The dealership reached out to me by phone the same day as this review was submitted. They have offered me a free oil change and car wash in way of an apology. Since Ive never had a problem with any actual services theyve done, I will happily take them up on it when the mileage is due. Sincerely hoping they will get me in/out within a reasonable time frame, as that has been my only complaint.

Found a good deal on a Certified Used Chevrolet that was low miles, clean, looks great and runs well. Prices at Ed Martin seem to be more competitive than other local GM dealers. Well worth your time to stop here if you need a new vehicle.

Very helpful sales and service associates. Thanks for the help in buying my new car.

Service appt. was made 2 weeks in advance for a whistle sound when using the heat.12 days, initially (first 4 days) communication was terrible.Never once heard from a service manager, only repeated calls from the advisor (which initially provided conflicting info, but week 2 she was very informative).

I had a fantastic experience with Ed Martin. I had John Ramsey as a salesmen and he made the process easy and stress free. I would recommend anyone looking for friendly staff and a great car buying experience to check out Ed Martin.

Came in for service on my truck. Did a great job with everything that needed done and didnt pressure me into anything extra that didnt need serviced at this time

The young lady that assisted me was wonderful, even helped find wi fi service as I waited on my Truck to get serviced. Super nice and knowledgeable employees every time I have an appointment.

I highly recommend Ed Martin service department! Have used them for many years and purchase my vehicles at Ed Martin due to their service department. Friendly, helpful, and always on time.The tech messages I received this time was another plus!

Great Service Ed Martin Nissan. Infiiniti QX80Professional Service, Best quality and price.Excellent communication with employees.There is no doubt in recommending it to anyone looking for a competent, honest and quality service.Ed Martin is one of the best quality service experiences I have ever had. Their service of professional technicians with knowledge of the needs and specifically of the car is unsurpassed.I found the service and communication with Bruce always timely, professional and educational. We ware able an appointment in a reasonable amount of time.Bruce is Excellent leader! Its hard to find a family of employees with Ed Matin knowledge, professional and willingness to share, with the five star gold standar by wich other business owners should measure themselves.Ed Martin is simply the best in the business.

You guys are great. Been dealing with Tim for years. Would recommend to anyone!!!!

With low inventory, slim picking. Found the truck I wanted and needed for my life style. My salesman Dan Pederson help personalize it. Great working w/ Dan and sales team. Looking forward for many miles on the road.

Purchased a $80k truck. It has 4k miles on it now and has left me stranded on the side of the road. I call Ed Martin service to get it in as it is a company vehicle and needed for work. They tell me they cannot get to the vehicle until next week which is understandable, but I need a vehicle to drive in the mean time. They inform me that they only have loaner vehicles for cadillacs and that is it. I speak with the general manager Clay who confirms that information and says he has no solution and not willing to help. Keep in mind this is after the service advisor was rude about not purchasing the vehicle from us. We have purchased numerous vehicles from here in the past and this type of service insures we wont return

Quick in and quick out, but they did not offer to wash my truck

Took vehicle in for air conditioning service. Issue resolved. Great staff. Great price. I will not go to any other place!

It was all good, BUT they said they would wash my car, but they did NOT do it!

Brent Bramwell was great to work with. Very patient and reviewed all the features of my new truck and very helpful thru the buying process. A++ service no better Chevy dealer anywhere!

The guys in the service department were great. Very fast and efficient. Michael called me and let me know about my truck and what was going on with it and what they could do to get it fixed.... I’ll definitely be bringing my truck back if any other problems occur that I can’t get fixed at home. Great team of guys. Thank you all very much

The service on my truck was done in a timely manner, was clean upon return to me. And the staff was pleasant and helpful. The dealership has a very nice waiting area also.

Took my truck in for service (miss fire) they said I needed a new engine turns out it was a collapsed lifter. Said It would be 8100 dollars to fix. So I decided to investigate for myself.

Refuse to provide service history of a vehicle that had been sold by this dealership. Customer attempted to ascertain repair information for possibly contacting manufacturers warranty but this dealership refuses to assist.

Traveled here from Lexington KY after communicating with salesman for over a week. Had many questions that were not really told the complete truth by the salesman, and a few things about the car that were not disclosed despite asking very specific questions. I was not happy about a few things with the car but they did address the items and take care of them immediately. Just wish they had been more honest about the items up front. I had already arranged financing, borrowed a trailer, and drove 3 hours to get the car. Also it was such a good deal for what I got, I still bought the car. Again, they did take care of the few items that had me concerned so overall not too bad. I was in and out of the office signing the transfer paper, etc. In less than 15 minutes. I hope this turns out to be a good purchase...the car is an absolute monster!

John and Brent are great salesman and are helpful when you come in to get your car washed .

Friendly and professional service. Free shuttle service home and back.

Considering all the issues that we had from the beginning on our 2018 GMC Denali till now, The service department has been great and done the best they could possibly do for us and its very much appreciated, It has just been a headache giving the vehicle back and forth like we had to do because i paid 2 months of a payment and had my vehicle maybe 2 weeks tops from all of it . Not your fault at all just working all the things from someone elses issues apparently. Thank you all so much for the support!!!!!!!

I went here today for the first time ever I was greeted with some of the nicest people.I did my business today with John Ramsey and he was above and beyond very Helpful . They all were very Nice men. Drove away with my new vehicle very HAPPY..👍🙂

Kind and courteous employees. Keeps you informed of what’s going on with your vehicle. Quick service

The friendly atmosphere that is present the minute I walk into the service area. The technicians are willing to help in any way.

Excellent customer service. The salesmen work well with you. Thats why I drive from Marion to look at vehicles. My son has even gotten good deals and just recently bought a truck from there. In the future they will be my first stop.Paul Barger Sr.Marion

I have good experience they are very quickly I recommended

John Ramsey is awesome. Tiffany in service is awesome too. This dealership has always done right by me on service and helped me through a difficult situation with my car recently which led me to purchase a new one from there. The finance department and service and sales are the best in my opinion because they care and help anyway they can. Get your next car from here you wont be sorry.

Had my oil changed quick service

Dan Peterson was great to work with. Would definitely recommend buying from him!

Talk about bait and switch times 2! I spoke with a salesman about two different vehicles I was interested in and made an appointment for the next morning. When I got there neither vehicle was available, nor did he know when or if they would be. He then tried to show me a model that had none of the features I need. This may not be common place for this dealership but one bad apple spoils the basket. BUYER BEWARE.

I came in for a quick oil change, tire rotation and free car wash. I was in/out quickly. I inquired about brakes and had it scheduled for 02/15. It was cancelled due to inclement weather. I purchased my vehicle at Ed Martin, and have had all the service on my Equinox done by the service department. I live in Jonesboro Indiana (5 minutes from Mike Anderson Chevy) but stayed loyal to Ed Martin. The commute is about 35-40 minutes but I never minded that. On 10/12/20 I was advised my front brakes was 3 mm and my rear brakes was 2 mm. Fast forwarding to 02/08/21 my front brakes was 5 mm and my rear brakes was 2 mm. Suddenly my front brakes got better and was never serviced. I believe my front brakes is bad, and rear brakes are bad too, but I need a second opinion. Front brakes use 65-90% of your brakes and its unusual for rear brakes to go bad first. I believe I can hear the front brakes making a rubbing sound. Now I have a little trust issue with the service department.

Everyone there is always nice and friendly.

Great place nice people great deals would recommend to others

I just bought one little part. Couldnt find it anywhere but they had it. A bit pricey but its a dealer. The place was very clean and all of the people were very friendly. I feel sorry for them right now. Repaving the roads right now makes it tough to get in.

They scheduled an appointment for us to look at a vehicle for my son. He took off work early to make it to the appointment. They also said they were holding the vehicle for us to look at. Needless to say after getting off work early and driving from Muncie for our appointment, we were told the vehicle was already sold! Will definitely NOT be using them again or referring anyone else to them!*Good news is my son found a better deal at Stoops anyway and bought the truck that day!

Worked with Dan Pederson among others on the Ed Martin team to order and purchase a new vehicle. What a great experience! Great communication, awesome buying experience, and great value. I highly recommend Dan and Ed Martin.

The service department is what I dealt with on this visit and they were extremely fast and did a high quality job. They were really friendly and answered all the questions I had and just a great overall experience. Highly recommend. Please keep up this high quality service please.

Easy to get an appointment. The work was done quickly and correct

Bought our 08 there and have had you service it every year since. Your kind and courteous and always go that extra step for me. My boyfriend leases his truck and is now coming to you also. Your great and I appreciate and thank you!

Tim Williams, Service Tech is a Great Guy. Never pressures you into unwanted service work, but yet always let you know of any possible maintenance work for the future . As a consumer, that’s a Positive Visit to Ed Martin Anderson.

So took my vehicle in for new brake pads and rotors which they wouldnt turn the rotors they just wanted to put new ones on which of course cost more. Then they said I needed a new wheel bearing on the drivers side I was okay with that because there was a grinding sound. So all that cost me about a thousand dollars. So they call me and tell me its done. I go to pick it up pay for it get in the vehicle they had the drivers side window down try and put it up and it wouldnt go up. And there is a part just laying in the drivers seat not sure what it is but it looks like a fuse.So at this point the window wont go up the power locks wont work and the radio wont turn on. Now all these things worked when I brought it in. So they rescheduled me a few days later and said it needed a new master switch for the window and power locks and they had to do something to the computer to get the radio on. And they charged me another 460.00 dollars. Wow for a vehicle that just needed a brake job and a wheel bearing replacement it cost me almost 1500.00 dollars. They got me once but never again. Beware!!

Very fast oil chg and tire rotation

Travelling I went in to service with no appointment. Dragging part of the underside of my car. They took pity on my and got me back on the road. Thank you so much! You are so appreciated!

Devan was a pleasure to work with. We focused on the XT4 that we wanted and he made the transaction very smooth and seamless.Thanks Devan my wife loves driving My new Cadillac lol.

Greeted promptly when arriving, went over scheduled service. Service was timely with someone going over service that was done. Excellent experience.

Great place to get a car or take your car to get worked on. Bruce is the man in service department‼️‼️‼️

The unprofessional way they have handled my car I dont like. Im a 58 year old that doesnt want to get in my car from you testing it to a blasting radio that has been changed from what I had it on. The techns arent suppose to be taking a joy ride in my car to find a problem Ive indicated.

If I could give them NO STARS I would TERRIBLE experience!!!!I have never left a negative review in my life this is literally my first one. DO NOT BUY FROM ED MARTIN...they will send you a text saying your car has been sold to someone else! YES that actually happened to us! If you are buying from out of state do not trust that you own the car until you see it. Good Luck!

Great customer service 👏🏻 Michael Dowling is super professional, kind, & amazing at what he does!

Always a very family oriented place; it’s clear that management cares about employees - and when you see that, customers are taken care of because a happy team is an efficient team.

They did all the preventive maintenance on my 2008 Impala they did such a great job it acts like a new car.

Service crew is efficient, love our Escalade

We purchased a beautiful Chevy truck yesterday and got to work with Bryce which was amazing! There was another salesman, not sure his name but, was rude and didn’t want to work with us for the fact we didn’t “LOOK” like the type going to buy a vehicle. He explained he was busy at 3pm so he couldn’t help us! It was 1:30pm when we walked in, by the way!! Bryce said he had someone coming in at 2pm but he could gladly help us out which in turn we paid CASH for a brand new truck, thanks again Bryce!! If anyone is in the market for a new vehicle please see Bryce Benefield.

Had to price some things it was high but its worth it cause they really good at at they do for real I havent had a problem out of them at all keep up the good work

Reasonable price for the work only a dealer could perform. Called Huber & Dellen. These dealers prices were so very high for a 15 min job.

Michael Dowling took excellent care of my repair. He was quick to respond to my questions and concerns and knowledgeable. He is a credit to the service department at EMCC.

They were extremely helpful and treated us with the upmost respect.

Came in to get a oil change and my tires rotated and balanced and had to bring it back twice, just for them to say my tire sensor is now not working and want another $120, for something that wasnt an issue till they started messing with the wheels in the first place.

Fast, efficient, offered free car wash

I had a great experience. I was having a passenger mirror replaced and it didnt take as long as I thought it would. Everyone I interacted with was very helpful and nice.

We had a pleasant experience at Ed Martin in Anderson. Dan Pederson was our sales person and he got us a great car for a good price. He is friendly, answered all of our questions, and was very responsive and helpful in transitioning us to a new car. This is the second car we have bought from Dan and Ed Martin, we look forward to working with them again.

Way better than tom wood honda

I called after finding a flat tire and was told to come in and they would fit me in, last minute, on a Friday afternoon. I was received with courtesy and friendliness as soon as I arrived. My flat tire was repaired quickly. Very thankful for the excellent service that saved my weekend!

Service was OK, other workers act like they dont want to talk to you. Was going to look at cars and trucks, but hardly had anything on the lot.

Brent took care of me. I love my new car.

BEWARE! DO NOT BUY FROM THIS DEALERSHIP! I originally went to Ed Martin Chrysler Dodge Jeep Ram right next door to the Chevy place to look at a vehicle we saw online. Did not like the one we went to look at. So we asked our salesman if we could by any chance look at another one we saw in the adjoining lot from the Chevy place. He was super nice and GREAT and said sure. He goes and picks it up for us and we love it. We bought the vehicle of course as is. Come home and not even 24 hrs later the check engine light comes on. NOT EVEN HAD THE VEHICLE 24 HRS!!! Called our salesman that day and told him. He calls back on Monday and said he talked to the manager next door and to call their service department and they would fix it and give me a big discount. Ok great I appreciate it. Called the service department she quotes $445. I ask is that with the big discount? She says no I have to talk to my manager and get back to you. SHE NEVER CALLED BACK! A week later I now have taken it to a private mechanic to see about fixing it! They dont look over their used vehicles they resell at all! And come to find out the CD player was also broken! Horrible dealership!!! My father was going to go there to maybe purchase a vehicle as well but not now and not ever!!! Also needed all brand new tires at an extra expense of $500. This is the shadiest dealership ever!UPDATE: Still the worst place ever. They said they fixed it. They LIED! Engine light still on and throwing the same code they said they fixed. Nothing but lies and shoddy work! Seriously dont buy from them. Nothing but trouble!!!!

It was very good, everyone was so nice and helpful.

We were traveling from Michigan to Florida and our check engine light came on. We called and Mr. Dowling in your service dept. said to come in and hed do a diagnostic check. He did so, showed our water reservoir was low and under the hood it was up to the line. He reset the code and we were back on our way. Thanks for taking good care of us.

Always great service and friendly staff. A+

Grrreat experieence

Bought a 2002 VW paid if off all service was 100% . Then got a Malibu 2017 then traded it in with another car kept the Malibu sold by Oggie an as well as the VW wagon. This year got the 2019 KIA SOUL Ive always wanted sold by Oggie as well the customer service is AWESOME!!! every one of the Salesmen an service contenders are Ill never change my Dealership. Ed Martin is the best! And the car washes are even thrown in. Who does that? but them. We Love Ed Martin

During the snow storm recently our vehicle hit a huge pothole. Seatbelt retention retractors retracted and the airbag lights came on. We called our Insurance agent and they told us to take it in to have it fixed and a safety check done on it. We bought it from Ed Martin and wanted it maintained there. We had it towed in and was supposed to get a call with the details or the damage. after three days I got a txt saying thank you for using Ed Martin for your service needs. Let us know if you need anything else.. I took that as it was done. I went up to the Dealership and was asked why I was there. I explained I was there to get my vehicle since i got the Txt. They said they were still waiting on the parts. Another 3 days go by and we get another txt saying the same thing. I called them at 5:45pm and was told that the car was ready. But since we lived too far to get there by 6 that I would have to wait until tomorrow morning. Didnt we get the txt. We did but it was at 5:40pm .. 5 mins before. due to the weather we only have that one vehicle for transportation and had to call off another day on my second job .. We never received one call from them during the whole ordeal. To me it was rude and aggravating .. this is not our first issue with Ed Martin and their service center. We may buy our next car elsewhere.

Airbag recall, was handled in a timely manner by tim williams and the staff

Good prices $31500❤ 14500 Miles

Excellent customer service, loved the friendly atmosphere!

My experience couldnt have been better! Shout out to Tiffany! She was so helpful and nice!

Very easy process. Helpful and courteous staff

I went there, knew what I wanted and Brian gave it to me. He was NOT your typical pushy salesperson. He was awesome. I appreciate him for all he did for me.

Brent Bramwell is an awesome sales consultant.Brent made sure I was well taken care of on my new purchase.wish there where more sales consultant like him. I have been back at the dealership a couple times with a few questions and Brent took time out of his schedule to make sure I was taken care of. Hes one in million .Thanks Brent !!! You are a blessing.

Fast and good service. Thanks Tiffany

Prompt and Friendly Service

Oil spilled all over the engine, dip stick not put back in all way, took out cabin filter and didn’t put bolts back in it when putting it back in, brake fluid is low but was never checked

There was people not wearing masks in the waiting area. I have lots of health problems so I got up and walked up into the showroom area and every single employee did not have a mask on in that area. Thank God for Tiffany who came outside and got me a chair to sit in the area where they pull a Vehicles into the garage so that I wouldnt have to freeze to death to stay away from the employees and customers that did not have masks on.

Oil change was fast!

Made an appointment 2 weeks prior for 12:30. Had to call at 4:30 to see if it was done and they never did anything and didnt bother to call to let me know!

Always friendly helpful people

My car had to have an update on computers

We love the car wash after the oil change and car checkup.

Excellent sales staff. Just purchased our 3rd used vehicle in 30 months

Great friendly people!

Easily, this was the fastest, most convenient car lease I have experienced. David was efficient and transparent with the numbers and options making the process frictionless. Not only will I recommend Ed Martin Chevrolet Cadillac, I will start my next lease process with them.

The atmosphere of the sales rep. & the kindness & the way it was conducted. Was a more not worrying all night over doing this. It went perfect with the employees at tom martin making me feel at ease & explained all my financial needs to me. That with my credit score I am aware i can purchase any car on the lot. Financing it.