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Prism Optical Of Alaska
1515 E Tudor Rd #5, Anchorage, AK 99507, United States
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Prism Optical Of Alaska
Comments
Su
Review №1

I have a loved one who is in prison who just purchased 2 new pair of eyeglasses through Prism Optical. Due to the communication and information barriers created by incarceration, I made contact with the company to help get answers for him regarding the ordering process and also made contact to check on the progress of the order. We were both absolutely blown away by the exceptional customer service and prompt responses each time I reached out with questions. Carlos is the contact person that I spoke with each time I reached out and he was amazing to work with. Keep up the great work and thank you!

Ky
Review №2

The last place I went here were so disorganized. They ordered the wrong glasses, etc, so after a month of mishaps when I finally got them, they didnt even work. On top of that, they told me I was in early stages of cataract which was total BS. This place was efficient, they never insisted on an invasive Covid test or a mask. They got me the right RX & blew them away & Im so grateful theyre here!

am
Review №3

Prism optical is simply way over priced for their glasses. My insurance paid 400 dollars and they wanted 263 more for a total 623 dollars for what are essentially reading glasses. Also, theres a least a 6 week for your glasses. I used to be a repeat costumer but not anymore. Their outrageously bad service and high prices have driven me away.

La
Review №4

These are about the best eye glasses that I have ever had. Thank you again.

H
Review №5

My son and I attended a Prism clinic in Haines and I was less than impressed. While the visit was more convenient than flying to Anchorage or Haines, the price and service after appointment was subpar. Due to the company not being a preferred provider with our insurance company, we paid for out of pocket and were told that Prism would submit the charges to our insurance company and we would receive the appropriate reimbursement within 2-3 weeks. It cost close to $950 for two eye appointments in a local hotel bar, and one pair of glasses. This is an extremely high price- I’ve never paid more than $150 for an eye appointment without insurance.After the appointment ended, I was told the glasses should be in within about 2 weeks. I asked for a receipt and was told that their printer was not working and they would email the receipt in a couple of days.After two days and no receipt, I called the Anchorage office to have a copy of the receipt emailed and to get the pupil distance measurements for my son so that I could order his sport goggles, since the measurements were not on his prescription. I was told that the report had not been submitted and that she would email the measurements and receipt by the end of the day, or by the following Monday, at the latest.Monday came but a receipt and measurements did not. I emailed the office, again requesting the PD measurements and receipt and received no reply. I assume the charges have yet to be submitted to our insurance company and my son’s glasses have yet to be ordered as well.Next time our family needs eye care, we will fly to town- it would cost just as much for two plane tickets, a hotel and meals, eye appointments, and glasses as the appointments and glasses through Prism did.

Ch
Review №6

Dr. Pedigo was severely overbooked, and he was very rushed through my visit. He neglected to even mention an eye condition I have, and my prescription is painful for my eyes. His staff on site was very rude, and when I called and left a message, they just never called me back. I wasted a lot of money here!

Ta
Review №7

It was nice working with Nick! Great place.

Ni
Review №8

Love helping Alaska Natives every day with their eye care needs. Quyana!

La
Review №9

Nobody calls me back 🤔 they take the money but take forever

St
Review №10

WASTE OF TIME & MONEY, SCAM ARTISTS:(

Ma
Review №11

They keep texting me even after Ive responded with a please remove message

De
Review №12

Nice and friendly staff.

Je
Review №13

Too expensive!

mo
Review №14

Great service!

Information
26 Photos
14 Comments
3.3 Rating
  • Address:1515 E Tudor Rd #5, Anchorage, AK 99507, United States
  • Site:http://prismoptical.com/
  • Phone:+1 907-885-3999
Categories
  • Contact lenses supplier
  • Sunglasses store
  • Optician
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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