I took my 2009 forester to continental Subaru to have the head gasket, water pump and timing belt replaced. I was quoted approximately $2,300.00 to have this work done. About a week and a half after I dropped the car off they called to tell me that they discovered that they needed to resurface the driver side head and that the new total cost would be approximately $3,800.00. Ouch. I understand that this was an unforeseen issue and they completed the work. Five weeks and 3,000+ miles after my car left their shop the engine blew up. I had it towed to another Subaru dealership and they told me that I should file a lawsuit because whoever did the work on my Subaru was negligent and Continental Subaru’s response to me was that it wasn’t their problem and that I should have checked the oil and that I needed to quit trying to contact them. They refused to help me at all after it was clearly an issue that originated in their shop. I should have never taken my Subaru here to have the work done, I believe I would still have a working driving car. I would never recommend that anyone bring their car here.

My experience gets worse every time. I’ve updated my info 2x now and I’m still not getting calls from them. Customer service is super duper poor. Apparently they are closed on the weekend now too. Found that out the hard way. No car for the weekend. I’m a frustrated Subaru owner looking for a better place to take my car.

Don’t bother buying a warranty here:It has been a week and I am still waiting for a call back that was supposed to be this past Tuesday. I called three times about if a part was covered on warranty and each time was for a call back about what was on the warranty. Two people confirmed it was a part of the warranty. Then, on the same call they changed their mind and told me that this part was not a part of the warranty. Okay, so is it or is it not covered under warranty? And why? Well, I tried to find this out, but every time I call them back they tell me they’ll call me back. Still no call back. From my experience, buying the warranty is encouraged when purchasing a car. In fact, it’s lead on as responsible. But using that warranty once you buy it? It’s like pulling teeth. What’s the point of purchasing a warranty if I can’t use it? Or at least be informed about why certain parts are and are not covered under the warranty. The fact is that there is no point.Response to Owner:Subaru already knows what warranty I have. I shouldn’t need to specify which one in this review. The call back was about what I had in the specific warranty which I never received.Monday Follow-up Call:Never received it.

From the moment I walked in the staff was rude. Every single person I talked to had an attitude and appeared pre annoyed. When asking for an update on the car (because it was long after the time they told me initially) I was responded with “I don’t know, I’d have to go outside and ask the technician myself”. Not only that, the dealership is dirty and run down. With that being said, if you can go ANYWHERE else in Alaska, save yourself the trouble and skip this place.

Cheated me out of over $4,000 of repairs, left me with a totalled car that they wont touch. Constantly dodge phone calls, impossible to get in contact with a service rep without driving there myself; their receptionist will blatantly lie about techs being out of the office. Wish I could give less than 1 star.

I had a couple recalls for my 2010 Subaru Impreza and needed an oil change. Not only is it the most cost effective oil change in AK, done by mechanics that only work with Subaru’s, but it was very easy to schedule an appointment. Upon arrival for my appointment I realized I had forgotten my wallet at home! But Eric was willing to work with me so I didn’t have to cancel my oil change. The facility is clean, well organized and very comfortable. The staff was very friendly and after I was there waiting for all that work to be done Eric even offered to get me a sandwich! I was so grateful and it was such a good experience. Thank you Eric and the continental Subaru team!!

I got a Subaru 2015 there services are a joke they sell u stuff u dont need and dont fix the problems and causes more problems. Dont by Subarus there the people dont know what there are doing never going back.

LOVE my new impreza. They took me through all the features step by step to make sure i understood everything. Great team!

Had the absolute worst experience with Jeff and the new car sales they only had 2 cars available on the entire lot theyre waiting on more to come in apparently they dont need the service or the business as desperately as other dealerships here in Anchorage nor to be as professional as other dealerships in Anchorage Jeff did not want to run a credit report for a first time car buyer without a CO signer and without more Then $2000 cash down, offered less than a $100 for his car this was Absolute worse experience the service was absolutely appalling I would recommend no one go to this dealership until theyve had a management change.

We all know that cars are in short supply right now. I am a repeat new car customer at Continental. They gave me a fair deal on the others, and they gave me a fair deal on this one too. No giant mark ups, no price gouging, like so many other dealers are doing right now. (Because they can right now) Continental, you have treated me fair and square when the advantage is yours, and I’ll remember it. Long term relationships are build this way.

Thank you Ryan G and ALL of Subaru for all your help, I’m so proud to purchase and own another Subaru!!! You all have been so friendly and professional and can’t be more happier, thank you again!!!

Really quick service. They offer a 15% historic discount for vehicles over 10 years. Considering replacing my timing belt and head gaskets here. Got a cheaper deal on a wiper assembly than AA The Shop- who are also great.

Boughta sweet ride off the showroom floor. My family drives Subarus. Now I do too. The car is awesome. I never thought I would love anything but a truck. But my car is versatile and takes me everywhere I could go in my truck.Thank you, Subaru! Thank you for the auto start too!

Had the oil changed on my sons Subaru. The staff are friendly. They have a very nice waiting area with their own cafe in case you want to get some snacks while you wait.

Expect much longer wait times than than youre told. Luckily theres free coffee.

Thanks to Chris Lansang and the rest of Continental Subaru for the most painless car purchase I’ve had yet!I saw a used “wholesale” car on the website that checked all the boxes for a good commuter in Fairbanks and it was an easy going process working Chris. The car included an in house pre buy inspection(at my request). They a detailed the car and full tank of gas (it was almost E during the day of test drive) before it left the lot! They also worked a last second Z tag and called the DMV directly. The car included the summer wheels when a shop could have easily put those in the back. Honest dealership and ready to get you on the road with a new ride!

I bought my truck from Continental Subaru many years ago and my wife has been a customer of theirs for almost 10 years. No dealership is perfect, but if Continental Subaru makes a mistake they will make good on it. I asked for the best deal on my truck and I got it. I asked for information on my wifes Subaru and they printed it. I highly suggest you visit Continental Subaru and that you give their service center and employees the opportunity to help you repair or find a new vehicle.If this review was helpful please click the Like button.

Horrible customer service. You call multiple times, wait on hold, and then leave messages that are never returned. Car was taken directly to Continental Subaru for repair work (no body work needed). Simple Auto insurance claim, yet they are incapable of handling it.

I brought my 2018 Premium Forester XT to Continental Subaru for the first time on July 22 2020 due to an issue with the engine overheating and air conditioning not working. The service writer I was working with, Corey, called me the next day to inform me that the car was fixed and ready to be picked up. I was told there was no freon in the air conditioning system so they re-charged it and that seemed to solve the problem. I was charged a total of $758.76. As I drove the car home it was immediately evident that the car was not fixed; it was having the exact same issues. I called Corey that afternoon and he asked me to bring it back in the next few days for further inspection. I returned on July 27 2020 and they took another shot at diagnosing the issue. Corey again called the next day and was pleased to inform me that they found the issue. Corey told me that the shop did not have a freon “sniffer” to check for leaks when it was first inspected, but they apparently borrowed one from another shop this time and found a leak at an A/C compressor O-ring. Upon further investigation, it was determined there was a service bulletin posted regarding a defective pump and a revised part was available to solve this known issue. Corey informed me that the part would be replaced for free and all work performed this time would be covered under warranty. I inquired whether the $758.76 charge would also be written off as it was part of the diagnosis process but Corey declined to help with this and indicated that it was already difficult to justify this work being written off. I decided not to dispute this at the time, but after several unsuccessful attempts to contact Corey and/or another manager I have been unable to discuss this issue directly with them. I am failing to see why all charges would not be written off as warranty work. I was charged for services that were incomplete due to the shop not having standard testing equipment, and the work did not improve the function of my car. Then I take it back for the same, unresolved problems and then they actually do fix it due to proper diagnosis with the correct tools and it’s covered under warranty. How does that make any sense?

This was the best experience I’ve ever had at a dealership. Excellent customer service, and Subaru’s offered here. They are also flexible with there financing and able to work for your best deal. Not only did they make sure me and my family got what we needed, they have a no pressure rule that makes everything smooth and work of your needs and time. Highly recommend and we love our new Forester!

Took my car in for an oil changers the express lane, used one of my 4 complimentary oil changes. Got the windshield wipers replaced and they gave me a good deal on them since I have a newer car. Took them about 25 minutes to do the service and then some extra time for the windshield wipers! Super impressed with the nice staff and quick service!

Theyre really nice day and knowledgeable, super helpful, and have great pricing

Mark in sales was wonderful. He helped me find cars in my price range, without any pressure to go higher than I felt comfortable paying. He stayed with me for several hours, braved barely above 0 temperatures twice to find the cars I wanted to look at, and did it all with a helpful, non complaining attitude. Michelle was also very helpful figuring out the financing. I will definitely be back the next time Im in the market for a car!

For years the wonderful people at Continental have taken care of all my automotive needs! From low the pressure sales staff to the knowledgeable parts and service departments they truly are a one stop shop! This last trip in put me in my 7th Subaru and each one has been worth it 110%! The interior quality has finally caught up with the safety and drivability Subaru is known for and there couldnt be a better time to try one yourself!

My husband and myself walked into Subaru last week, I leased a new 2017 Subaru last year in June and was very happy with it until we got into a minor collision with the curb in October due to being new drivers in Alaska coming from sunny southern California. We took it to Able body shop for the repairs and they just ended up ruining our car. We knew there had been something wrong with the car since October. It had been making a noise when we went over bumps and nobody could find the problem. I was so unhappy until I went into Subaru and Dedrick was there to come to our rescue. He told us he saw us there at Subaru multiple times trying to fix our car and wanted to help out. He helped us with the entire process to trade in our car and drive home a brand new 2018 Subaru that day. He made sure we were taken care of in every department and ensured we were happy with our new car. I couldnt thank him enough and I give him a 5 Star review! He made our experience so much better and I am stoked we have all the new features of the 2018 Subaru like Apple Car Play. My husband and I will be moving out of Alaska in July and I feel so much better knowing we will be in a brand new car and that we will make it safe to our destination with no worry. Thank you Dedrick! You have a wonderful employee Subaru!

I received a letter in the mail about a recall for a part on my legacy. I had to travel because I live out of town and ended up about a half hour late to my appointment, but they didn’t seem to mind which was great. Extremely professional service, and knowledgeable staff. I’d go back in a heartbeat.

Update: spoke to Greg, sounded promising. Unfortunately what needed done fell outside of their dont worry about it. Not surprised as bad as that may sound. Car is none the different from the beginning as for usage. I cant even say i believe this 400$ secondary fan is the problem since it took 4+ trips to even get to this point. I wouldnt say i believe they know what they are doing and hold true to words being cheap and easy.I know I wont get a vehicle that deals with them either in purchasing or afterwards.Never meet timelines, dont agree with each other, try to write off anything stated. You will get nothing resolved here, unless its free and covered by warranty, you have better options near anywhere else.God forbid you get told its a simple fix and will be done shortly. Now on day 3 of dealing with this circus and nothing has been near solved.Tried to tell us the car was blowing near frozen air, yet sitting in it with my hand in front of the vent was giving me hotter air than outside!

Dropped if my vehicle for clutch issue.Issue found: floor Matt rubbing the clutch pedalSolution: Floor Matt adjustedCharge : $153.60And did the issue was resolved? No.

Very good staff, Mark was very nice and went out of his way to search inventory at 4 dealers to help find the car we wanted.

It was great! I came into get my cars oil checked, they also checked to make sure everything else was ok. Found some lights not working and they fixed that as well. I appreciate everyone at Continental for taking care of my needs.😀

Customer service was great! The staff was informative and patient with me on my 1st time buying a new car.

Great place to buy a car. Bought a new Subaru, while working at another dealership. I was so impressed by the sales and service team. Ryan Moore, Michelle and Brye in service are awesome! Continental Subaru has a new cafe for its customers, and has remodeled its service reception area for customer convenience. With a wide selection of new and used cars, theres plenty to choose from. You really cant go wrong at Continental Subaru, in sales or in service. Mike Salem the sales manager, made my experience at Continental personable. The Subaru product with its Symmetrical all-wheel drive, is second to none. I highly recommend this brand and dealership👍

Great service on walk in oil change. Complimentary car inspection.

Julius at Continental Subaru worked with my husband and I to secure a lease upon arriving in Alaska as we were PCSing to the area. Julius brought the new car to the hotel we were staying at and we completed the agreement documents in the lobby!! I am beyond grateful for the stellar customer service and top notch accommodation they provided. Customers for life. (Plus we LOVE our spacious Outback!)

Great customer service, we love our Subaru, BUT only give one star due to added fees. I wish I knew the car buying facts before purchasing this vehicle. Be warned during the finance process added fees may be included to your total cost that you do not need to pay. We paid $695 for paint protection?! Every new car today already has this. We also did not read ( our fault) the fine print that it had to be scheduled 30 days after purchase for our glorified wax job. Also, document fees are just additional cost to pay dealer, check government website on actual fee. There is a ton of websites that warn buyers of added cost. All these fees just go to the pockets of the dealer. One of the biggest profits is financing. Just think about it, the longer you pay financing the longer they are getting paid. This is why they avoid the 36 month finance option. It sounds like a better deal at the moment because your monthly bill is less. Our sales guy was extremely friendly and we left happy. Later on we realized that a nice salesman is the one that gets you with additional fees. It’s the mean ones that you can usually avoid some fees. Car dealerships will keep you there all day for a reason...your kids are grumpy, you’re tired, hungry and want to go home. Of course you’re just going to breeze through the finance and sign everything they put in front of you. You only need to pay for title and registration fees. Not bashing Continental Subaru, just wanted to give some info to buyers about to purchase a vehicle as we wish we knew this information before!

Did a great job with both our vehicles and had stellar customer service. Great place for military personnel to get work done. Thank you for going above and beyond for us.

If I could give a 0 star I would.I made an appointment on October 27th with Heather. The appointment was scheduled for November 11th @10:30.My appt was to replace the clutch & clutch disk with already having my own parts purchased for a total of $995.00. Sounded good to me.Called them November 10th to let them know I was getting my vehicle towed there tomorrow & what the tow person needed to do. They had my information & everything sounded good.Come November 11th my vehicle arrives at Subaru because I followed the link through my insurance that shows me the status of the tow.I never received a confirmation call that the vehicle arrived. Thought that was a little strange.So on November 12th I called them at 5:20 pm & asked for status & there was nothing on file for me?? I was told the supervisor would call me back.A supervisor did not call me back that day.The next morning I receive a phone call from Subaru that my vehicle was vandalized & theft. They also said they didn’t know what needed fixed nor that my car was even there.Not only did my car get vandalized, they didn’t apologize for any thing that had happened. They didn’t replace what was stole or give me a police report number or anything linked to my car getting vandalized because they stated they caught the person who was doing that.So you claim there was nothing on file but you’re able to find my phone number once my vehicle is vandalized ?? Hmm strange..I will never do business with this Subaru company. The worst experience I have ever had.Not only were they unorganized, they were not friendly. Spoke generally to Mark Ken & I thought he was very rude & uncaring towards the situation.Took my vehicle elsewhere for a better price & better people to work with.

Got me right in and resolved the issue, great customer service

Fast service. Staff were all very pleasant and communicative

I have an issue with my Subaru. Plus need routine maintenance done thru service plan, plus have a recall that needs to be taken care of. I was told I needed to speak to Greg the service manager about my issues and to hold off on scheduling my service and recall until I could talk to Greg. I was told a specific time to arrive with my car to see Greg. Greg could not be found when I arrived. I waited a while and no Greg. No one knew where he was and they wouldnt call him. Poor customer service. I do not like that continental is the only option for service on Subaru.

Customer service is great but the prices for tires/installment could be better.

Michael at Continental Subaru Service went above and beyond for me. My experience was five star and I would recommend Continental Subaru to anybody I know! Thanks guys!

A great buying experience. Very knowledgeable staff. During a small wait for my credit check I was offered refreshments and the salesman kept me company as we talked about where I might find a good local fishing hole. The manager Steve worked with me until we found a price we both agreed upon and they were even able to get me a special lower interest rate. There is a wonderful little sandwich shop called The House of Bread I was able to grab lunch at, definitely check it out if you get hungry. If you have family or friends looking for a vehicle you can refer them and the dealership will pay the months car payment.

Continental Subaru is my main service and parts supplier. Every time that I have dropped a car off or gotten quick service or come in for a part, staff has been friendly, knowledgeable (or learning) and professional. It is a pleasure to be their customer.

Took my moms car in for recall and they were very friendly and helpful. Loaned me a car to do my errands and had the vehicle done sooner than they had promised. I no longer own a Subaru, though I loved the 4 Ive owned in the past. I would not hesitate to recommend the brand or this dealer.

I went to Continental Subaru Anchorage to sell my 2012 Subaru. I pulled up and talked with Aaron. He was very professional and told me that he wouldnt be able to give me what I wanted on the car, but directed me to someone who would. I sold my car above my asking price. If Aaron cant buy your car, he definitely knows who will!

The customer service was stellar from the great deal on the car to the challenging our loan to see if they could offer better rates. My husband and I were very pleased with the outcome. We loved the clean look the car had after detail- wouldnt have guessed it was a used car. Adam was the gentleman to assist us and was awesome along with the other employees.

Good dealership. They really know what theyre doing and are top quality. Plus, they have a full service coffee shop inside. Only downside is that they only do inside work on cars; not body / exterior repair.

I had a great time using Anchorage Subaru! I moved all the way from California to Alaska this past month and Ryan helped me get everything set up with a new Subaru for my stay here in Anchorage. He was extremely helpful, and very friendly! Ryan was the first person who welcomed my boyfriend and I to Anchorage and he suggested a ton of great places to eat and fun things to do. Such a welcoming experience! Thanks again Ryan!

So frustrated with this business. Not sure they really want to sell cars. Couldnt get answers about when a forester would come in or become available, finally had to find it on the sheet myself, information kept changing, never returned calls. Finally bought my car in Washington from a fantastic dealership. Its obvious they know they are the only Subaru dealership around and dont need to make an effort. I love Subaru, but if I had not been able to get my car from Washington I would have seriously considered another model after working with continental.

I’ve come here many times throughout the last five years. And every time without fail the service both customer and car related are always wonderful. I’ve come in for routine car check ups oil changes any repairs and even a recall. They have fast serviceAnd they’re so friendly and knowledgeable patient and courteous no bad experience ever. I would recommend continental Subaru to my family and friends and I have they are worth stopping by and checking out I’m sure you won’t be letdown. Hope this helps.

Unbelievable service with working with us from Fairbanks. Kendall in Fairbanks will never sell us another car...The Sales Manager Mike, and our salesman Mike, were both professional, courteous and delivered us a great car and made the whole experience enjoyable.Thank you for my new Crosstrek, absolutely love the ride.

Very customer oriented. Friendly and care about how you are treated. The service is first rate. The cars are wonderful, easy to drive. Wish I had known about them sooner.

Sales people are really friendly but service department sucks. They are condescending and rude. Maybe its just because Im a female and they were all males - their interactions with men around me were very different. I had to go in twice in three days because the original service wasnt complete. After dropping it off one morning it wasnt done until 330p but I didnt know until 5p when I called because I was wondering where my car was and they closed at 6. The second time they told me it was only the battery even though they were doing adjustments on the issue they had worked on the first day. When I came back in the second day, they barely acknowledged me and the guy I worked with the first day completely ignored me. Maybe these are isolated incidents with me but it seems odd. Especially since the first day I was super friendly and easy to work with.Please double check your records. I had purchased 5 oil changes and had a tag for a free one. You did my no favors by throwing in a free oil change. I called you at 4:33p but didnt get to the facility until 5 so I couldnt have checked out earlier than that. And when I called my car had been completed for an hour and I wasnt notified. Second - the only interaction I had was with two males. Third, I explicitly stated to them I wasnt satisfied so Im not sure where you got other information. And fourth, you honestly dont get to decide the experience I had.

My shop has been buying from Continental Subaru for a number of years now, I personally have a great business relationship with John Ward (wholesale account manager). We place orders many times a month, John is very knowledgeable about all the parts they carry, he is always able to answer any questions or concerns I have. Part inventory is always updated, so we can continue to be on the cutting edge of servicing. Because of this great experience, when it came time to buy a new car for my wife. We chose to buy a two year old forester from continental. Also a great experience at that time. I will most likely buy my next car from the Continental Subaru sales department.

I work for a tire and auto store in the Valley and have certainly heard and witnessed my fair share of horror stories about working with car dealerships service departments but Continental Subarus Service department completely blew me away. They were incredibly helpful and friendly. They kept me updated and listened to my financial concerns. Willy and Grant are awesome and saved me so much money and time, I so appreciated working with them. I would send anyone to Continental with no hesitations!

I have been taking my car in for all service work for about 4 years now. The technicians are always very pleasant, the prices are reasonable and the service is fast. They’ve made a few mistakes here and are but they always make it right through comps or comparable items. I highly recommend them!

Good friendly service. Nice amenities while you wait for them to finish with your car.

I brought my Outback to Continental Subaru for an airbag recall. Halfway through the day I got a call about the rear brakes needing to be replaced as they were down to just 2mm. The price quoted was $365. They also said an oil change looked like it was due. I declined both services. When I got home I pulled the rear pads and measured then to be a full 6mm thick. Nowhere near needing to be replaced. The squeeler pin is set at about 1-2 mm to let you know its time for a pad replacement. I do oil changes myself and was nowhere near the mileage or time specified by Subaru for an oil change. For the sales employee to out and out lie about the rear pads and oil change give me a negative taste of Continental Subaru. I will think twice before doing service with them again.

Needed to have my car brought in for an airbag recall. I had to schedule it about 3 months in advance to have a loaner vehicle. They said it should take between 1.5-3 hours, so I said I would go run some errands until they called. Appointment was at 10:15, but we live in Wasilla so we headed in early and got there at 9:30. They had a rental ready so I loaded the kids up and went to the bookstore and a couple other places. By then it was about 1, so I called to touch base and was told someone would find my service advisor and find out and call me back. So we went and got some lunch. About 2 I still hadnt heard back, so I called again and was told the same thing. About 3, I filled the tank back up and stopped at one more place along the way. It was 3:30 when we went back to the dealership to see what was going on. When I pulled up I could see my car in the corner of the shop, and my service advisor said he had been looking for it to find out its status. He asked if I wanted it washed on the outside, I said sure. Took another 45 minutes for it get rinsed off and my keys brought back. To boot, I was told the serial number on my airbag didnt even match the recall. They said they did an inspection and I am a little surprised they found no problems with my little hooptie, but maybe I will just take that as a compliment !!

Order your parts online and select pickup from dealer. Theyre cheaper online, and Ive had the counter charge me shipping. Yes, shipping. At the counter. I made my concerns known to the guy at the counter and he said I dont make the prices, I just charge what the computer tells me. So I ordered on the continental parts page and selected pickup at dealer and I wasnt charged shipping. Recently went to buy an oil filter. It was $6 on their site and they charged me $7.50 plus $1 for the crush washer.Buy on the site and pickup. Its asinine that the prices are different.

My wife and I have been consulting with Continental since the beginning of December in regards to looking for a replacement vehicle. We were apprehensive at first expecting the typical used car salesman experience. Fortunately, we were pleasantly surprised that never happened once. Since the start we were working with Adam Poole who was of outstanding character and tenaciously professional.Adam went out of his way we feel, to assist us in finding the right vehicle for us. There were no gimmicks, no signing anything until actually necessary, no failed promises. Working with this individual was a wonderful experience. The customer service we received from the rest of the staff during our visits was also above reproach. Especially when compared to our typical customer service experiences in Anchorage. We eventually settled for a Crosstrek that was fair on price, and no one pushed for all the add-ons that most dealerships typically try forcing at signing.We would highly recommend this dealership to anyone and to ask for Adam. We look forward to any future dealings with the dealership regarding anything from maintenance to buying accessories. From the Davis Family to Continental Subaru, and especially to Adam, thank you!

We went in three days in a row to buy an ascent. The first day they guy referred us to a mazda guy. The second day we were referred to a jerk and the third day we presented a reasonable offer 1,000 over another sates asking price and we were told no way. We walked across the street and hought a new pilot in less than an hour. Customer service at Subaru is horrible.

Always upfront about costs and quick.

When we bought our car from here, we purchased a maintenance plan. After receiving services, we were sent a survey and an email to see if we were completely satisfied. I was not - I emailed THREE people and never got a response. Why do you ask a customer if they’re satisfied if you don’t even respond or try and fix it? Not happy with their customer service.

I had an amazing experience at Continental Suburb, I couldn’t be happier with my new car. The sales man, Mike Polak, listened to me when I explained what I wanted, showed me my options and helped me thru the process. He did all that in 2 hours! I will highly recommend Continental to everyone. Just want to add a comment about Alex Nauman who did an excellent job of going over my car’s features with me. Answered all my questions, took time to explain everything and made sure I was comfortable with my car. He’s a great asset to Continental. Thanks Alex.

Went in for two recalls and oil change... when I got my car back I had screws left on the floor and cup hold... really not happy at all.. then I had to turn my car to correct the issue on my birthday hours b4 I had to go to the work.. what way to start a day and my birthday... they sure made it memorable

Really appreciate parts depatment; service, parts availabilety and prices in comperison to other dealership, Thank you very much

Always quick service. Always pleasant and helpful staff. Always honest work.

Poor Customer Service: We recently purchased a new Subaru from Continental. The purchase went smoothly and we love the car. What we were shocked to discover was the POOR CUSTOMER SERVICE received from their service department. We wanted a new key for a spare. The service department told us to go to the parts department and see if they had the keys in stock (we did and they had them). Then we were told by the parts person to go back to the service department. We went back to the service counter and were ignored for the longest time. No, well be with you in a minute or any recognition at all. After about 10 minutes of being ignored we approached the counter and asked the person who just told us to go to the parts department if he would please help us. After a very dramatic sigh, he acknowledged he would help in a very condescending tone and manner. We asked how long programing a key takes; 30 minutes he said. But then tried to book us for three weeks out on a weekend. We cannot do weekends due to familial commitments, so asked him for a weekday. His response was to offer the next Saturday. Again we said it needed to be a weekday - any weekday. After another dramatic sigh, he then offered, How about tomorrow morning at 7:00 AM. We said sure and gave him our information. That evening we received an email from Continental Subaru asking us to confirm our appointment for 8:00AM. OKkkkkkk.... so we confirmed. We arrived at Continental the following morning at 7:45 AM. The service person (different one this time). In a very bored, diffident tone she said OK, well call you when its done. We asked when that would be and she said 1 1/2 hours. We were confused because we were told the process only took 30 minutes. She the derisively said, No the time you were given was the drop-off time... we have to work you into the queue. We pointed out the email we received stated our appointment was for 8:00 AM. It didnt specify it was just a drop off time. We asked to see the service manager to let him know their communications with their customers was somewhat lacking. We were shocked at how arrogant and callous his responses were. He was too busy working on this computer to even make eye contact with us. So while we love our new Subaru, I would invite anyone considering purchasing a vehicle here to re-consider a different dealer or brand who actually cares about customer service and values our business. After reading online reviews after the fact, it is obvious Continental management treats is customers flippantly and does not take customer service seriously. We plan to let Subaru corporate know their image is being besmirched by Continental. Thank you for taking the time to read this review. We can only hope it saves you the frustration and remorse we experienceIt is apparent from their flippant response they do not care about customer service. They failed to address the customer service issue which was poor communications to their customer and apathetic treatment of customers. Next time we will video the interaction and post online for everyone to see.

Always courteous, professional and great service.

Continental Subaru of Anchorage, AKThis is the most unorganized place I have EVER been to. If I could rate it lower than Poor-Fair I would. This place is horrible! I brought my car in (and made an appointment) to have a block heater put on, an alignment, and a leak fixed. It took them 9+ hours to put a block heater in, didnt align my tires, or fix the leak. I went back and forth over the price (which is covered under a warranty and according to the warranty should not include any additional costs). I drove my car back a week later (with another appointment), dropped it off, and again they try to change the cost of the repair (no change in the service being performed). Three hours later they call me and tell me they wont be working on my car. I am not sure why they didnt tell me that when I was there to drop my car off, they know what repairs they have scheduled. I get there to pick my car up, which still has not been worked on and they tell me I cant take my car because they took the engine out. Finally they realize they are looking at the wrong car ( I guess names mean nothing) and forty-five minutes later they have my car out to me. We make YET ANOTHER APPOINTMENT (way to waste my time and money) and reserve a loaner car this time. When we get there to drop off our car the lady tells us they gave away all the loaner cars yesterday. They had us make this appointment with the intention of leaving it over night and using a loaner car. I do not understand how you can make an appointment with someone, tell them to leave it over night, and claim they will have a loaner car and not follow through with this. EVERY time I go here they try to jack up the price of the service and the work NEVER seems to get done. There is NO communication going on here. I have never had a problem with a mechanic wanting to take my money to perform work that needs to be done. This place cant get their act together. Appointments and reservations mean nothing to them. They need to learn that you dont schedule multiple jobs for the same day if you have no intention of getting the work done. Driving back and forth to this place and dealing with the incompetence of their service department is wearing on me. I find it very hard to remain calm and understanding when every time I go in there Im given a song and dance about why they cant do their jobs. I dont understand their inability to put together a cohesive system. No other service department I have ever been to has been plagued with this many issues. Work on communicating!!! After or if my car ever gets fixed, I will never return here again. Hopefully they are a better car dealership then a service center.

The service department REALLY needs work. Granted, I have an older model Subaru outback. The first time I went in to have diagnostics taken, they did great. Caught a lot of errors on my car, so on and so forth. However, when I had a part that needed to be replaced at the shop, it not only has taken months to get it, the part was still not working after leaving the lot.On the first day, buying the part, they said it would take a few days to come in. Having called them a few days later, they did not reply. Weeks later, I find out they did not even order the part. And even longer later, after speaking to the manager, I get in for an appointment. The manager did attempt to ease the troubles with not charging me for the work or a wash. When I drive off and see the warning still on, of course Im quite upset. Couldnt turn around either because they closed in 5 minutes. Ill have to waste another half of my day without a car so they can actually fix the problem.I work in retail, and do some customer service. I know the difficulties of dealing with problems that wont go your way and consoling upset customers. I appreciate the managers help and the diagnostics run they did so hence the 2/5. Seeing as how customer service is a serious problem for this company, Im very disinclined to bring my car in again.

I spoke with Bruce and hes a very nice guy, but he was a little pushy. When I arrived at the lot, he was right at my car door and didnt really give me a buffer zone. He didnt give me a chance to exit and lock my car before greeting me. He needs to work on those interpersonal people skills, but otherwise hes a very nice guy and in the future if he fixed those issues I wouldnt have any problem with buying from him.

The new service center is GREAT. If you just need something simple like lights, wipers, oil, etc...you can pull right in and get in and out very quickly. To see this improvement to the service center made me VERY happy. It always seemed silly to me to have to schedule an appt to get lights fixed, or to get oil changed. Nice work guys!

The good: I purchased an Outback from Continental Subaru in 2012, and the sales department is good. No problems there. I would recommend my salesman to others, no question.The bad: The service department. I took my new Outback to the dealership a few times after purchase for minor things, warranty related and oil changes. Never once had a good experience. Had an especially terrible experience with a condescending service employee, and completed a post-service survey that was emailed to me with negative responses. I was pleasantly surprised when a manager called me to ask for more details and offered a free oil change on my next visit to give them a chance to redeem themselves. I wanted to give them one last try, so I accepted this offer. When I finally made an appointment for this oil change (via the manager, as instructed) and went in for my appointment, I explained to the service employee that my oil change was supposed to be free. He was skeptical and wanted to charge me, so I explained that the manager had offered this service to me for free, circled back with the manager and he had completely forgotten why/how I was supposed to receive free oil change. I couldnt believe it. It was a nice gesture, but the fact that they couldnt keep track of this offer and questioned me was the final deal breaker. I wont be taking my car back here, there are far better shops in town.

Very accessable store. Clean, well lighted and very helpful staff. The service department is very efficent and quick.

Awful!! Was told I didnt have a appointment and I made it 3 weeks prior...waited all day and then tells me didnt have it nothing got done at all!!! Need my recall done yet!!!!

My whole family has Subarus. From Outbacks, to Foresters, to my wifes 2015 XV, to my 2016 STi, each and every experience was a pleasant experience. Staffs are very friendly, helpful, and are all very willing to help.Would definitely recommend this dealer for their top notch customer service. Shout out to Ryan for helping us out on a few transactions and getting our paperwork done quickly and in time!

Do not buy a car from this dealership unless you want to be given a work around! We ordered a brand new 2016 STI when they first became available. We also purchased a extended warranty with the vehicle (7 years). At the beginning of 2020 my car started acting up and would have a check engine light at start up among other things that rendered the car un-drivable. As in, it would not drive, at all.We had the car towed to Subaru and they told us it needed a new battery. We payed for labor and parts because “it wasn’t warrantied”. This repair lasted about a week then the car had the SAME problem at start up.. Brought the car to Subaru again and this time they claimed it was a bad temp gauge. Once again, paid for diagnostic labor and parts for the repair. This repair only lasted a day this time and we brought the car to Subaru a THIRD time.We finally got in touch with a service manager and had to explain to him that we had purchases the extended warranty (because they hadn’t actually checked) and he assured us future repairs would no longer be charged to us. They were open about not knowing what was wrong with the car so we left the car there. We were promised a loner car which was never given and had to call Subaru repeatedly for 3 weeks to get any information on the repair status.After leaving numerous voicemails, emails, and even calling Corporate Subaru and receiving no updates, we had to go in again and track down the service manager to get information on our vehicle. At the end of this interaction their “fix” for the car was to never plug the block heater in unless it had a timer installed. This would then turn the block heater off a few hours before the car would be started, defeating the purpose of using a block heater in the first place. I ordered the car new from the factory with this block heater, which had functioned for 4 years no problem, and still functioned, but was now being told to not use it. They also told us to never park the car in a garage or it could throw a check engine light again. If we had known this at the time of our purchase we would have never bought the car. Subaru now claims that the car “is operating as intended” even though it wouldnt drive and we can’t use parts we purchased..Also, we have a 2008 STI with a block heater that has NEVER done what the 2016 STI did which makes it seem like they are avoiding the problem. At this point being so tired of the terrible customer service we took the car home after we received a promise for a full refund (that would be delivered within a week) for the miss diagnosed parts and labor. Its now been several weeks since then with no refund to be seen and I still can’t get ahold of Anyone who is willing to help me at the dealership. Its sad because I loved my car and I would have bought another in the future but this experience showed me they don’t value their customers or their customers time. The first four years driving the car was great but its very disappointing that Subaru doesnt pay attention to their warranties or stay in contact with their customers nor do they follow through with what they say they will do.

Continental Subaru will not honor any discount which they are supposed to and will do their best to give you highest price for the subSub you want to buy. They will give you a ridiculous price for the car you want to trade in which you will feel that is an insulting. This company is not serious of selling you a car but trying to rip you off. I give two thumbs up for Subaru cars but I give two thumbs down for continental Subaru.

I didnt buy my car from this dealership, however I have now had two separate encounters with Paul and the rest of the Continental Subaru staff. They demonstrate excellent customer service through friendly, helpful, and knowledgeable staff who always seem willing to go above and beyond. Thank you, Paul and the rest of the crew at Continental Subaru. Well done!

I have had my Subaru in Colorado for years and used multiple Service centers there, lived in San Francisco and used the service center there as well as South San Francisco. Those experience were beyond what was expected, I miss those service centers and people!!!Then I moved to Alaska and now have to deal with Continental Subaru Anchorage and... they have been the worst. Every once in awhile, like my latest visit, was fine, I was actually talked to when I was standing waiting to talk to a representative. The times before I stood there while 3 people ignored my presence for 5 minute, while one was even eating and looked at me a few times, didnt say a word. A few days ago, they were helpful however, but its so hit or miss. A newer person I have not seen behind counter, was super nice however. He was near the end booth/counter.On New Years day I had to get my car towed because it died and then towed to Subaru the next day. I got zero communication my car arrived, zero info for two days. Then finally got a call, told the issue and had to pay $1,000 in parts, we decided to overnight it, as they have a terrible car loaner program, leaving people with last minute issues stranded for days or weeks. I understand having to reserve them weeks ahead of time, but they need to have a few set aside for people who have issues arise that are not planned weeks ahead. What a terrible loaner program.Two days later with zero communication again, I called and was told Your part came in this morning, we will have your car ready tomorrowAnother day of zero communication and suppose to have my car back, I call the day after wondering what is going on...Your part came in this morning, we will have your car ready tomorrowI obviously called them out on that, lying and got caught. Cant imagine how much other lying they do to make things seems like they are going smoothly. Just making stuff up it seemed.When I finally got my car back, who ever worked in their service department, dug through my console and other areas they should not have been digging in. They even broke the flip door on the front storage spot. The service manager came out to check it, even said Not sure why they were digging around there in the first place Obviously looking for good stuff to steal.Finally a week later and being stranded at home carless, I was able to drive away. My leather on inside door was filthy and other parts of car was dirtier then brought in. Then I also quickly learned all my windows didnt work. Luckily that was an easy fix that can be done on my own. But just goes to show that will give you your car back in worse shape than you brought it in.I remember when i moved up and the person sitting next to me on the plane was telling me how terrible Continental Subaru in Anchorage was and how she had to find another place. I didnt really believe here honestly, as my first visit wasnt awful, but it was just a standard oil change. I guess it didnt take long for that to change and their true customer experience came to light.Hope it gets better, but I sort of lost faith after a few visits and giving them second third chances.

Took my Subaru into Continental Subaru for a recall and they found that I had low oil. Topped it off for free, thanks guys for the catch! Great customer service 👍

I am a 71 year old Elder, Retired for 20 years, 4 healthy pensions.I live with my 3 Sons. They pay all bills and rent. I have 3,500 per month tax free and I have no BILLS of any type. My CREDIT RATING was normal, Average, when I went into this place 5 hours later, I was denied the right to buy a car w/ 500 dollar a month payments.I have never been insulted or humiliated so much like this by anyone.The fact I proved my income, was not good enough.SHOP AROUND, there are much better places to purchase a vehicle than Continental Subaru.

Best place in the world to work!

Do not work here and do not trust the HR.Scandalous franchise.Cindy is not a good person.

Always a great experience and excellent customer service.

Bought my first brand vehicle here, 2015 Subaru Forester XT! Was a great experience, financing went very smooth. I was literally in and out. I would highly recommend all of my friends and family here! Great people working here!

Ive been here a few times and I wouldnt even be able to think of something to complain about. I have worked with both Ryan and Ian (service technicians) and they have always gone above and beyond! I am highly impressed with the customer service I receive here, and I never leave feeling like I was ripped off in anyway. My vehicle has always come back in great condition when serviced & I feel confident that my money has always been well spent.They are affordable, caring, and overall one of the best experiences Ive had with an automotive shop! I will continue to return. Thank you!

I cant figure out all the one star reviews because we had a great experience. Our sales rep, Riley, wasnt pushy and was very personable. He knew the vehicles inside and out and was a great help, even after purchase, especially with getting Bluetooth set up. We knew we were looking into getting a Forester before going in due to safety ratings and online reviews, and the financing bit (my least favorite) was the best experience weve had getting a car. Couldnt be happier with the vehicle.

Terrible communication and a frustrating experience... I made my appointment online, describing what needed to be done, and also spoke over the phone to someone to make sure they got it. I needed a piece ordered ahead of time and didn’t want to make more than one trip there. When I got there they had no record of any of the services I requested, nor had the part been ordered. Then when I went to pick it back up, that part had not been ordered nor had that issue been addressed. So I will have to go back as I was trying to avoid. I will avoid at all cost coming back here.

My 2000 Subaru Impreza RS is a good quality car that gets about 35 miles to the gallon on highway and around 27 miles to the gallon in the city... Service staff do good work and make sure to present objective material for deciding which maintenance is most important for the car. Please be sure to thank them for their good efforts. While Greg is actually a Sales Representative and not a Service Representative, he gives great advice for maintaining the car in a way that tends to keep total cost of ownership to a minimum. If he is still working there by the time the car is ready for retirement, I will definitely visit him and see what he has to offer. While this may be several more years, I am sure that customers who come to Continental Subaru to buy a new vehicle through Greg is probably getting a pretty good deal.

Reply to owner response:That does not disregard the fault of the matter. It was brought to the dealers attention the day after the paperwork was signed (Sunday)and the check was processed 3 days after that. The check should have never been processed in the first place, with that aside, even if it was (and it was), we should have been notified of the situation. This is not a good way to bring customers back. Very unsatisfied and disappointed in the service.I went into the Subaru dealership on the last weekend of April looking for a vehicle. I dealt with Nick and he was great, made the process exciting and easy. I decided on a Mazda CX-3. We had all the paperwork signed and the check for the down payment but ended up having trouble with the bank. So on Sunday I had decided to cancel the process and void the check. I checked the bank to make sure the check was voided and they ended up processing the check anyways on a Tuesday (which was 3 days after i voided the process). I called to speak with someone probably 6 or 7 times. Not once did someone answer, besides on the Mazda side. Not 1 callback. a family member was able to speak with the manager, said he would send a check in the mail. Did not apologize, was not sincere. Simply the worst experience i have had with a dealership. Nick was great, that is the only positive thing i have to say about this establishment. Only put 1 star because it would not let me post otherwise.

Im pretty happy with Subaru service. My Legacy came in for service recently and their full check found a nail in my tire before I even knew I had a problem. Its a small deal but to know they did a full safety check looking at the brakes, battery, wipers, etc. Thanks guys! I appreciate it.

Decided to take my 2018 Impreza sport in for a oil change through there express service. When I arrived there was only 1 car in front of me. I thought it wouldn’t take long but was I wrong. It took almost 2 hours for the service agent to come back to me to tell me my car was ready. I could have done the oil change/inspection at my own shop within 15min. I was dumb to give subaru a tried. Could of only spent $40 for everything instead of $90. Never going again.

I care quite a bit about reviews and actually take them into account a lot when making purchase decisions anywhere so I decided to write a detailed review. Due to travel and a hectic work schedule I wasnt able to write this as soon as I liked but it did give me the chance to experience their service department along with sales.Sales- Adam was my salesperson and was ultimately a wonderful person to purchase from. After a bad experience at a different used car dealer, I decided to go to the real deal and get a Subaru from an actual Subaru dealer, so happy I made that decision because it was the smoothest car buying experience Ive ever had entirely due to Adam and his team in the sales department. I was able to interact with Adam a few times after my purchase with one minor question regarding a windshield and he was not only extremely helpful but very willing to handle everything himself to ensure that what was communicated ended up being the outcome for the sale. I appreciate this so much and would definitely go to him in the future for a vehicle purchase. Very friendly, efficient, and extremely in tune with helping me find exactly what I wanted. Ive never been more pleased with the outcome of a vehicle purchase. Highly recommend!Service-For service I got to have an experience with some work on my windshield, it was taken care of due to the due diligence of Adam but took a bit of coordinating to get scheduled. Once I actually took it in everything seemed good except for a snag with the placement and some additional work that had to be done due to issues with the repair. Ultimately, while it was a somewhat frustrating experience (mainly fault of my own sales job and the schedule demands it imposes at times) the service department did their best in a lot of ways to handle any complaints I had with a solution. They ended up doing good work and getting things taken care of along with giving me options for pickup times that would fit within my constrained schedule since the work took longer than anticipated due to appointment booking for the windshield. As some reviews mentioned previously I didnt find that they were as friendly as the sales team but ultimately thats why they work in service, because their focus was on fixing the issue and addressing any problems that may arise. Which they definitely did to my knowledge. A bit more pep may be appreciated with any future interactions but I surely cant fault them for anything regarding the issue. They took care of it and I greatly appreciated that, Id say they even went above in some ways to accommodate more than required since I was initially a very stressed customer when I learned of the delays (work trip jet lag doesnt make the friendliest customer at times). Ultimately they put up with a very stressed customer and came up with a solution to every concern I brought up which makes for a really good overall experience with Continental. It showed me that in both departments they knew how to handle problems effectively and ultimately that they were willing to do everything they could to make for a positive customer experience. No business is perfect but Continental Subaru definitely does their best!

Second time I was trying to buy a new car. First time back in 2016. No deal for me. You ether buy or walk away, so I did. Sales will try to rip you off instead giving you a good deal.

I drove up to Anchorage from kenai today with hopes to buy a vehicle. I had a pre approved rate that was lower than majority of the vehicles on the lot. I spent several hours at continental subaru, test drove two vehicles and had my heart set on one. After a long wait and Hopes held high I will FOREVER be grateful for the team there for doing everything in their power to get me approved for the vehicle I wanted. Sales rep dedrick pouncy was determined to help me out by showing persistence and determination to provide the best customer service I have probably ever received! I give this gentleman and his finance team a 10+ star review. I reccomend this outfit to any and everyone looking for a safe, well maintained vehicle. Thank you so much from the bottom of my heart for helping me get an amazing vehicle that will keep my son and I safe. Yall have been amazing to work with!Sincerely,Alexis

Had an awful squeal in my car, was concerned the wheel was going to fall off! I took it by expecting to have to leave it for days. They identified it by sound that a smallish rock had lodged in the brake rotor, and pulled it in minutes and cheerfully assured me that I could swing by anytime to get that fixed if it happened again. Really cool guys, they have my business for life!