Great communication, fast repairs to my wrecked car, and they had it professionally detailed while it was getting fixed.

Good place for your vehicle repair needs courteous honest customer service

All employees very courteous and helpful. The work appears to be flawless

They were amazing I trust them completely the work is always spot on and the customer service is always warm and informative

They have fast friendly service. I have used them four times and recommend them to anyone.

Staff was Professional. I was informed every few days with status of my repairs. My car was clean, body repairs and painting was undetectable. Perfect!

Had a wonderful experience with my Audi A4 being repaired! I received text message notifications on where in the process they were and the repair technician was wonderful and easy to talk to when he came out to show me the work after it was finished. Would highly recommend their business for anyone looking for body work from a rough winter.They even returned my car cleaner than when I left it! With having to babies, they don’t know how much this meant to a stressed out mom running her own small business! Thank you!

Amazing work Fix is truly a professional service so glad I picked a quality auto body shop to fix my truck this time unlike Chaz Auto body this company backs their work.

Fix auto has been great both times I have used their services. My car was done 4 days earlier than promised. My vehicle looks as good as new. Jason was honest about the damage and explained everything to me. Highly recommend.

They did a great job! The customer service is excellent! I’m such a fan!!

I was rear ended on 6/11. The other Driver had State Farm and with them paying for it, I took my car to Fix Auto. Overall, im very happy with my experience and fixed car! A couple negative things upfront and I’m not entirely sure if it was due to State Farm or Fix, regardless- Fix called me to set up an appt to get my car in. They asked if I needed an estimate and since I wasn’t the one paying I said I didn’t need one, they and State Farm agreed. When I took my car in a few days later I waited about 30 minutes and a gentleman came and gave me an estimate (which again, I didn’t want) he let me know that the parts should be in by 7/4 and I could drop it off then. I ended up dropping it off on 6/30 as I had travel plans. When I returned on 7/16 my car still wasn’t done and they were waiting on parts. I understand that it’s a crazy time right now but I thought I might be able to get some sort of ETA not just “waiting on parts”.Ashley and Alexa at the front desk were fabulous though!!! They relayed all the messages between the mechanics and I and were super sweet. They were helpful when I needed to come in and get my toddlers car seat out of the car seat when I had returned from my trip and were always pleasant to work with. I truly do recommend Fix Auto on 5th Avenue. When my car was done they had detailed the inside of it and it is gorgeous again :) im very happy with their hard work, overall. :)

Very friendly and made sure to let me know updates. A happy customer.

Top of the line service starting from the front office to the shop. They are in constant contact with updates with my very complicated repairs.I will always recommend!!

Add rear body damage on our Lexus RX 350. FIX AUTO replaced and painted so it looks like new. We are very happy with their work!

TLDR; took almost three months to fix my car, accused me of fraud, lied about parts, lied about status, paint looks good now that car is doneAfter initial estimate was made(march) and the plan agreed upon we paid them upfront so they could order the parts we agreed to get. The part (bumper) that we wanted and they ordered for us took over a month to show up. They called us and told us the bumper was in and they were ready to start the work. (We also were going to have them paint the hood and other fender, so it would all match nicely, out of our pocket.) when we showed up they had no idea that we had ordered an other than stock bumper and wanted the other paint work done and acted like we were trying to commit fraud. I knew right then we should leave, I told the front office that we should just cancel the whole thing and we would take our money back and the bumper they ordered for us (obviously paying for the part+shipping) he said he would have to figure out the cost. Some how some way they convinced my wife to not walk away and she wanted to use them still (eye roll emoji) so we go back almost 2 weeks later. We drop the car off and are told there is no bumper, our only option is to use the factory one. They said it wasnt possible to put a different bumper on the car. My wife decided she was ok with that (bigger eye roll emoji) and left the car for what was supposed to be 7-10 days on day 10 they texted us and said your car will be ready next week. next week comes and goes no update, following monday text stating car is in paint and will be ready this week. The week ends no update, following week get a text that they had to order a part for the bumper and it hasnt come in. wait another week and finally get the call that the car was done (June). The painter did a good job. but the office people are straight up garbage I will never use this place again and i will most definitely try to discourage anyone else.

The staff was rude and they were rolling the burritos in paper putting the paper physically in the burritos and rolling it and serving it that way home

Excellent customer service excellent job done on my Acura its beautiful highly recommend for anybody with any body work needed

I highly recommend Fix Auto. Not only were they able to give me a quick estimate, they finished the work ahead of schedule and left my car sparkling. I was so happy with the service and although hopefully I don’t need body work again soon, this will definitely be my first pick. Everyone was kind, patient, and informed. If you have State Farm Insurance, I especially recommend Fix Auto.

They did fantastic work and had great customer service!

Brought my 1995 Tacoma in for some damage to the front end. When I got my truck back it looked like it had just rolled off the assembly line. Fix Auto knocked 25 years off my truck and I couldnt be more impressed. Communication was fantastic, I received text updates on the status of my repairs regularly and could always get a hold of somebody if I needed to. I will never bring my truck to anybody else.

Thank you for quick estimate done right on my phone! That is amazing!

This company is amazing! They texted me with updates on my car and answered any questions I had. The car was clean and fresh when we picked it up. Honestly no complaints

Fix Auto not only repaired our vehicle they washed and vacuumed the inside prior to us picking it up. Thank you ALL for what you do.

Excellent customer service, fast and PERFECT body work!!

Their painter is top notch . Repair a dent on my 2017 f250s door and you cant tell anything is dif even under close up inspections with a light . Great place. Second vehicle they have fixed for us. This reveiw is for this location only . Other fix auto are not so great

Took my car to Fix Auto after a fender bender.They estimated 7 working days, I got it back in 5.Employees were pleasant & professional.They send you text updates about the progress and handled all the claim paperwork with the insurance company.

This repair was my first and I had no idea what to expect. They got me in the next day for the evaluation and they went over step by step with me. They said that it would be about 1 week and a half but it only took them 4 days. My car looks great and I think they even detailed the inside. What ever they did I am more than happy. The exceeds all of my expectations. I hope I never need them again but Id I do I know where to go.

I have used this company many times, all employees I dealt with from start to finish are so attentive, professional and top notch . The job is always done right and my SUV looks great when I return to pick it up. Recently I needed my vehicle fixed and back in time for out of state company who were counting on my help and the job was completed quickly and I can’t thank them enough. It’s a business that has that old time Alaska spirit, they want your business and customer service is their first priority 😊

This is my second experience with Fix Auto and I’ve been extremely impressed both times! They are fast, efficient and have the most amazing customer service. I was kept informed through the entire process and they finished with my vehicle ahead of schedule. I would absolutely recommend them to anyone!!

They did not restore my cars body to original condition. Panels do not lay correctly, they were so bent that my windshield cowel would not even fasten. They left my wire harness loose and dangling around the side of the engine bay they were working. They even left a grease stain on my interior headliner. They were very dismissive of my concerns and said “the body panels will settle into place”. Try somewhere else before here.

Kept me updated on the process of my car and were very professional

Repair done perfectly. Kept me informed on status. Made the whole process from obtaining estimate to filing claim with insurer, to scheduling repair, and getting vehicle back smooth and painless. Vehicle returned in pristine condition inside and out.

I cannot put into words how grateful I am for the team at Fix Auto on 5th! The mechanics made my nearly totaled front end look fresh off the showroom floor. The ladies in the front are always so kind and understanding. I appreciated their communication and keeping me informed as they received updates on my parts. My vehicle was being worked on over Christmas, and even despite the holiday season, it was done pretty quickly. I would absolutely recommend them to anyone in need of auto body work.

Had the best experience!! They got me right in, provided a detailed estimate, and did a stellar job. The staff was kind and professional. They gave me regular progress reports on the job. The outcome was fabulous! I would definitely recommend them any day.

They did an awesome job on my Hummer :) highly recommend this shop for body works.

I am posting this as a warning for anyone planning on possibly going to Fix Auto Gambell. My experience with Fix Auto Gambell was the most dreadful experience I have had with any automotive shop to date. Before I say anymore, the customer service representatives were pleasant and easy to work with. Everyone else including the Fix Auto Corporation was appalling inept.My truck had minor to moderate damage. The truck had a completion estimate of 30 days to be fixed. I dropped my truck off on July 9th 2020.On October 29th 2020, 112 days later I picked up my truck completely dissatisfied. Parts were missing, little to no quality control, Scratches all over truck interior ect. I ended up having to take my truck to a different shop to have them fix everything Gambell had messed up. I will never be working with and never recommend anyone to go to Fix Auto Gambell ever.

Car fixing Ninja-Corns!!!!(Ninja-Unicorn hybrids)

Excellent communication! I appreciated the status messages sent via text. It was easy to work with with them even though all the Covid19 precautions.

Fix Auto worked on my truck back in August after I was involved in an accident. It took them a while to fix it because of a holiday and GMC strike but they were honest with me, updated me consistently and the ladies at the front desk were very nice. I would definitely bring a future car to them if I had any issues.

In and out in an hour to fix my door handle. Super affordable in my opinion. Really nice receptionist’s. All around great service.

Friendly and extremely attentive staff. When I dropped it off they couldn’t get a hold of the car rental company (they wouldn’t answer the phone) so the shop hired a car to take me there. The work was incredibly well done. They kept in constant touch with the progress and I found them to be very professional. Over the years I’ve had to use a body shop several times in the lower 48, and Fix Auto is by far the best in every way.

The attention to detail is extraordinary I will definitely recommend them to everyone I come across. They were fast they were friendly they were very informative they did not surprise me with anything it was just a very wonderful transaction I hated having to bring my vehicle in but I’m glad I used them!! Recommend them to everyone!💜💜💜

I really appreciated the text updates. They let me know how the project was going. Everyone was very pleasant to work with.

Great place working hard on my car

The service was great! Phenomenal! The end product was more than I expected! They even detailed the inside, and I felt like I was driving away with a brand new vehicle!

My car was returned spotless cleaned and smelling like a new car

I am so thankful for the service I received from the girls at the front desk at fixed auto on 5th ave. They were so quick to respond, answer my questions and guide me through the process with my vehicle. They provided outstanding customer service and I will be recommending them to everyone! Phenomenal experience .

Wonderful people

Fix-it-auto is absolutely amazing! They are fair and professional. Plus the front desk girl is always so kind and helpful!

Staff is wonderful to work with--caring, helpful, knowledgeable. Extremely satisfied with quality of repairs. I trust them completely and recommend them highly.

I’ve Had The Ultimate Experience & Pleasure Of Meeting An Interacting With The Fix Auto Collision Staff : That I’m Truly Greatful To Have Met An Dealt With : They We’re The Best @ Their Jobs An Helpful Beyond Compare To Any Company In My Life As Far As Makin Me Feel Like My Automotive Worries Are Over As Soon As I Walked In The Door ! I Would Like To Give A Special Shout Out To 🤩 Aubrie ~ Miranda ~ Liam An The Gentleman’s In The Body For Doing Superior Work That Involved Precision & Excellence When It Comes To Your Vehicle’s Needs ! Thanks 🤩 A Million ... U’ve Outdone Yourselves Once Again Greatly Appreciated ! Mr. Ivory Will Definitely Be A Repeat Client’ For Life ... Stay Safe ~ Clean ~ An Bless All Of You An All Your Families In These Times That We All Need To Unite An Be Strongest On The Other Side ... Of The Rainbows 🌈 Sincerely, # 1 # Fan ... 🌍

I can not recommend Fix Auto enough for your repair needs! There is a reason why they are so highly rated in their reviews. Their customer service is top notch, and I appreciated how up to date they kept me throughout the repair process through calls, texts and emails. They made a very stressful process (an accident) a more manageable and stress free process. Thank you Fix Auto!

Fix Auto 5th Ave in Anchorage is awesome. Aubrie at the front desk is just a sweetheart and a pleasure to work with. Their service was speedy and my dented vehicle looks like new. They even washed and cleaned it which I appreciated so much. Thanks guys!

Sarah, at the 5th street Fix Auto location, was very personable and attentive to the needs of my vehicle, which had been vandalized in downtown Anchorage earlier this spring. I would not hesitate to recommend her for any future body work questions, estimates, etc. you may have or need. Thank you so much for making an unfortunate situation a little easier.

Aubrie the receptionist was great :) She kept me up to date during the repairs of my vehicle. Car looked brand new when I picked up.TAKE YOUR CAR HERE IF YOU WANT A GREAT REPAIR !!

I was in an accident and my bumper and grill got cracked. Fixx auto did an absolutely amazing job fixing it! They were professional from the start, kept me updated on the progress of my car and were able to impress me with the overall outcome of my car. They went over and beyond with buffy and detailing my car to make it look it’s absolute best, even out my new window wipers on for me! Definitely recommend the Fix auto on 5th!

They got me in fast and finished my car on time. I’ve used them twice now and they’ve done a great job both times.

Did an amazing job on my vehicle repair and very quick. They are also very communicative on the status and progress of your vehicle and actually call you rather than the latter that seems to be the normal these days.

Fix Auto is the best experience I’ve ever had with an auto body shop they are professional kind and courteous on time and informational and the people you get to work with are awesome thank you Aubrey particularly and Amanda you girls rock it You are definitely an asset to the Fix Auto team thank you for everything sincerely rick and shirlee

Repairs were great and faster than I could have expected for such a large repair. Polite and friendly staff made it go smooth

Fix Auto on 5th Ave is exceptional, especially Aubrie! I received updated texts throughout my vehicle’s repairs. They went above & beyond. Thank you!

Took me 2016 Silverado to get some body work, paint and a new rear bumper put on after a boulder came out of no where and hit my truck. I looked at 5 or 6 different shops to do the work and Fix Auto on 5th Ave had the highest rating with the most reviews. I always read the worse ones first and work my way up. After reading their reviews and the reviews of other shops I went with Fix Auto.When I dropped the truck off the front desk was extremely friendly and very helpful. My self and Miranda looked over my truck at the damage and she had an estimate ready in about 10 min. She said it may take 2 weeks or so because of the painting process. They had my truck for about 1.5 weeks and called me to come pick it up. When I picked up my truck I gave it a look over and notice the new bumper I had put on had scratches on it and pain job on the tailgate wasnt very good and the 4x4 sticker on my bed was cut to get a bubble or a fold out of it. Needless to say I wasnt very happy.Miranda came out with me and looked at the truck and agreed this was not right and they would fix it ASAP. She was right the next day I was able to drop the truck back off and picked it back up today and everything looks perfect. My truck looks brand new again and I couldnt be happier. Even with the little issues we had I would still highly recommend Fix Auto for any car repair you need. Miranda and the rest of the staff really are amazing and helped keep the process as stress free as possible. Thank you Fix Auto for getting my truck back to new.

When they tell you how long it will take our cars to be fixed and it took longer than expected. they said our truck will take a week to get it fix and that took almost 2 weeks and they ordered the wrong parts. the truck came out and they didn’t put the sticker on it. they said will have to come back and do it. now we are waiting for our second car they said it will take two weeks but its going on 3 weeks already. No communication whatsoever! we had to call to see what’s going on or when will it be ready! today they said as of Wed 3 2019. no call yet. this is the first time we got our car fixed and i never felt so disappointed in this kind of stuff! my husband told them off when we got our truck and now we are waiting even more for our sec car!

The staff was very helpful and accommodating. Aubrie was so kind and helpful and she kept me updated she was so easy to deal with and extremely sweet.

Staff were Courteous and professional, they did a wonderful job and got my vehicle back to me quickly.

The people were very nice, kept me up to date on the progress of the work and did a great job!

I absolutely love this place!! I have had several cars come through here and these girls have always treated me like a close friend! Sarah, Aubrie, Victoria, and everyone else are just absolutely lovely. They are always happy to help and always looking out for my best interest. They are also extremely professional and courteous and just make the experience so much better. Its stressful to have cars that are damaged but when they are the ones on the job, I feel so much more at ease! I would recommend them over and over and over again. Anyone who tells you that this place doesnt do a good job is LYING because they are the crème de la crème of auto shops in Anchorage! Love you girls! Thank You for all that you do!-Lauren

Marvell has the BEST customer service! He went above and beyond to make sure my repairs went as smoothly as possible. Id give them 10 stars if google would let me.

My repairs completed ahead of time. And they detailed the interior, and amazing job there too . Very awesome people.

Let me say after going 65 to 0 in 2seconds of a skid. I have been told that due to the tread measurements to my tires. Me. McKenzie who is the manager who I spoke too. Express due to the tread measurements that they expressed that they can not tell the tire tread. Go across the street measure new set. Than measure were I flat spotted. My tires. Very upsetting to me for a professional to not take a word of the 1 time owner that full coverage I pay to be told 2 more days. We have to get State farm to inspect. I personally took my car to the dealership mini cooper of Anchorage to have them personally look at my vehicle for tire damage. There report make sure you get new tires as there flat spotted. Mark is my salesman he,will be a witness to this. Fix auto must not do this to there customers. The receptionist was awful and caused this by leaving not a full detail as me. McKenzie told me.Anchorage citizens please pick another car body shop. As they cause to much drama. As I reported to them look out your window what across the street. Mini Cooper dealership brand new tires there your measurements. Ask the expert. The dealership head mechanic. Who together with a micrometer measured the depth flat spot from skid. I wouldnt even waste my time reporting this. But all customers need to know how they make there session. Sad never again fix auto you lost my business and many more.

Knowledgeable, professional and efficient. The trifecta! Highly recommend.

Fix auto is great! They kept me informed through the whole process. My vehicle was returned to me cleaner then when I brought it in. When the repairs were complete, you couldn’t even tell I was in an accident. Highly recommend!!!!

Great customer service, very communicative, beautiful product. I would highly recommend

Great communication and professional and friendly service. Very fast turn around

DO NOT TRUST FIX AUTO! They lied to my insurance company and said that they had my car for repairs for only 4 days instead of the NINE DAYS they were in possession of my vehicle, from the day I dropped it off to the day they said it was completely repaired. As a result, I was reimbursed for a fraction of my car rental. My insurance carrier has their appraiser at this location, but I have always taken that estimate to a body shop that my employer uses and I know to be reputable. However, this time, I thought Id give them a try, since my insurance carrier seemed to trust them. Huge mistake! Never again! Their hours are a joke as well. I got a voicemail on Friday near 5 pm that my car was ready to be picked up. They close at 5 pm, and they are closed all weekend. Because of their very limited hours. I was not able to pick up my car until the following Wednesday and Im not getting reimbursed for those extra days either. Avoid this place! Through incompetence alone, they will f*** up your situation!

GREAT auto detailing technician. Very meticulous, polite, accurate and detail oriented. Technicians do great work to get your vehicle back to the way it was before the issue/damage/wreck.

TAKE YOUR CAR HERE! This place is amazing! There are so many reasons I would recommend this auto body shop! All the girls there were more then helpful. My car was fixed in a timely manner and they kept me updated twice a week while they had my vehicle! They go above and beyond for their customers! Getting your car repaired and going through an accident can be a stressful thing to deal with but fix auto made it very easy!

Gary in the parts department is the ABSOLUTE BEST! He took the time out of his obviously very busy day to walk me to my vehicle and remove all of my items. He even loaded everything in my rental so I wouldnt have to lift a finger!

Did an awesome job fixing my jeep

I could not be more pleased with the overall customer service I received. My car looks amazing!!!

It has been a pleasure working with Sarah. Highly Recommend!

Work was done extremely well! Loved the people as well!

Superb service and follow through; work was flawless

The girls upfront are very helpful and made the whole process easy from start to finish

Great service, walked me through the process of getting my trucks body damage fixed, made the rental car service easy. I would definitely go back to Fix Auto if I am in another accident.

Great customer service and body work! Fix auto did a wonderful job keeping me updated and they even brought my car to me when the repairs were finished!

I Recommend this shop ! They do good work

The best shop you can find in Alaska!

Excellent work done on time. Good folks to work with

Working with Sarah has always been a breeze and she is so friendly. Would absolutely recommend.

Best auto shop in town!! I am beyond ecstatic my vehicle looks brand new again!

Fix Auto 5th Avenue did a wonderful job to the repairs to my Jeep. USAA recommended the shop and now I see why! The repairs looked great, wonderful customer service, they kept me up to date, and they even cleaned my car when it was done.

Not only was my car fixed perfectly, the customer service was impeccable! AND there was even a little mint in my car when repairs were complete! Needless to say, fix auto is the ONLY auto body shop I will ever use!!

Ive had my vehicle in their shop twice & its always returned in beautiful shape and a good job very well done.

Horrible. Spent over 2 hrs for a 7k estimate for a bumper. Yes a bumper not an entire car

If I could give zero stars I would. Do not, DO NOT take your vehicle here no matter what you do. Seriously. I took my SUV to fix auto to repair some minor damage. After the parts came in I dropped off the vehicle so repairs could begin. I got a call two weeks later and was informed that my vehicle was involved in an accident. FIX auto was backing my vehicle out of a service bay while an employee was pulling a large truck into their lot. I was told that the driver of the truck got their foot stuck on the gas and they ended up t-boning the drivers side of my suv at a high rate of speed. The estimate was over 8k for the damage they did to my vehicle. They have had it almost 4 months... I got it back today and there was a new tear in the seat that was not there before. They say they detail the car before giving it back but it looked like a bomb went off inside it or more likely that it was sitting in a dirty shop for 4 months with the windows down/doors off. There is brown dirt ground into all of the seats that was NOT there before. it is absolutely disgusting - i didnt even want to sit in it. In addition to the tear in the seat cushion (it looks like possibly a burn) the part that reclines the back seat was broken. When I asked them to keep it to fix it they said no and that someone would call me on monday. Meanwhile - this is my only vehicle to drive my 3 small children. I cant believe they would give it back to me in the condition they did. I am most upset because it wasnt like I was in an accident and took it to them... THEY ARE THE ONES THAT CRASHED MY CAR!!!!! I will be lucky to ever sell it for half its value and it is all their fault.... The response I got from the shop was - Oh, at least no one was hurt. Yes, I am thankful no one was seriously hurt but no one has ever even said sorry about the severe structural damage the did. DO NOT USE FIX

Best front office staff. All the ladies up front are so informative and lively!

Not only was the front office staff amazing but the repairs were perfect! Fix Auto has the best technicians in town!

Unfortunately I cannot give a high rating to the establishment. First of all I will say that at this point my car looks like it was repaired nicely and does look good, I did however just pick it up yesterday and have not thouroghouly looked it over. However, my rating is low based on the customer service. This office seems as if it is completely unorganized. I brought my car in for an evaluation and estimate and THE NEXT DAY I received a call asking me to bring my car in for an estimate and evaluation. The day I was set to pick up my car I did not have a ride to my car and was informed that they do provide a shuttle service and arranged a pick up time. I live on base and they apparently do not have base access so upon meeting the shuttle at the gate (which only has 1 hour parking) I learned that the shuttle they are referring to was a cargo van with one passenger seat. I called the office to inform them that I have a two year old (which they knew initially) and there is not room in this vehicle for two people much less a carseat. They did not try to help find another ride they essentially said thats unfortunate and I had to pay $30 in cab fare to get us there. I would have rated them higher had their customer service been at least AVERAGE, however I would not recommend going here and from previous ratings I feel I should be lucky my car looks okay.

I am BEYOND happy! Only shop Ill ever use